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5 Ways Big Companies Rip You Off (And What You Can Do To Stop It)

5 Ways Big Companies Rip You Off (And What You Can Do To Stop It)

Companies aren’t known for having the little guy in mind. The United States has a number of consumer regulations, guidelines and safety protocols in place to protect customers from being taken advantage of by major corporations. Unfortunately, many of these regulations are poorly enforced, not widely known and difficult to prove.

Large companies will frequently take cost-cutting measurements to save on profits and try to sneak it past the consumers, charging a similar price for less or lower quality products. Some of the biggest culprits, in fact, are companies that provide critical and necessary services. Here are five ways big companies have ripped you off you may not have noticed.

  1. Putting unjustified fees in your bills

Some companies are notorious for inserting unjustified, inapplicable or unsolicited fees into customer bills, relying on customers to either not notice or not care about a small additional charge and supplying significant profits to the company. Internet provider Time Warner admitted to overcharging its customers approximately $2 million in 2016, according to a report drafted by a U.S. senate investigation into the cable industry. The report concluded that multiple cable companies overcharged for equipment, overcharged for services, added unnecessary fees or intentionally failed to reimburse overcharges. “Time Warner Cable and Charter made no effort to trace equipment overcharges to their origin unless customers specifically asked them to and did not provide notice or refunds to customers,” the Senate report said.

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Customers looking to protect themselves from this should be diligent about examining fees on their bills, comparing offered prices with charged prices and following up with companies about an overcharge. Don’t assume a company will charge you an agreed upon price without checking your bill first.

  1. Lying about the lowest priced option

Companies are also fond of lying to customers about the cheapest options available. Cable companies are once again top offenders in this scam, often hiding or entirely failing to include the cheapest plan from customers until they believe a customer may cancel their service entirely. Other companies do this in smaller ways—for example, all Starbucks stores have an 8 oz ‘short’ size cup available behind the counter for hot drinks that is unlisted on the store’s website and menu options.

Keeping this information from customers forces them to choose from the offered, more expensive options, believing that they have no cheaper option even if it meets their needs.

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  1. Giving you less than you think you’re getting

Companies will shortchange customers in creative and inventive ways. Many bars have begun using thicker beer glasses that carry 14.5 oz of beer or less, rather than the full 16 oz of a pint, but without alerting customers to the quantity change. Other tactics include making ‘ice cream’ airier and more whipped, relabeling the carton ‘frozen dairy dessert’ (because it fails to meet the minimum fat content required by the Food and Drug Administration to be classified as ice cream) and selling it to customers without announcement. Breyer’s ice cream has been notorious in recent years for decreasing the size of their pints as well as the fat content of their ice creams.

Even Starbucks perpetuates this scam, admitting that their cups are not even realistically capable of carrying the amount of liquid claimed without filling it to the brim. Many of these companies have been successfully sued in court for fraud claims, but new scams pop up regularly.

  1. Ignoring customer requests

Many companies, with cable companies once again topping the list of notoriety, will flat out ignore customer requests to cancel a service, remove a charge or offer a clear final price they will be charged. Using intro rates with unclear terms, relying on customers failing to double check a bill or bank account, or purposefully training customer service to redirect or ignore customer requests, all top the list of ways companies will attempt to dismiss customer requests for information or service changes.

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  1. Using insurance negotiations to lie about pricing

Health insurance companies are notorious for arranging misleading prices within the healthcare industry. Frequently, insurance companies will negotiate a unique contract for cost per pill, per dosage or per product for customers insured under them, but the contract cost doesn’t have to have anything to do with the cost of creating the pill, and your co-pay may be higher than a medication would cost if you paid for it out of pocket instead. In addition, different pharmacies will have similar deals, which means medication that can cost less than $50 in one store can cost over $200 in another.

Many of these scams have been outed by whistleblowers and are no longer in operation. However, you can do your part by vigorously price comparison shopping, calling a medical service provider and asking for an itemized list of charges and closely examining your medical bills and insurance plan information.

Customers must be vigilant to avoid being ripped off by major corporations. All the regulation in the world won’t stop a company if no one offers a serious enough punishment, which means it frequently comes down to the consumer to protect their money or take the initiative to identify a problem.

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Featured photo credit: Mainstream via flickr.com

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Last Updated on December 2, 2018

How to Flow Your Way to a More Productive Life

How to Flow Your Way to a More Productive Life

Ebb and flow. Contraction and expansion. Highs and lows. It’s all about the cycles of life.

The entire course of our life follows this up and down pattern of more and then less. Our days flow this way, each following a pattern of more energy, then less energy, more creativity and periods of greater focus bookended by moments of low energy when we cringe at the thought of one more meeting, one more call, one more sentence.

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The key is in understanding how to use the cycles of ebb and flow to our advantage. The ability to harness these fluctuations, understand how they affect our productivity and mood and then apply that knowledge as a tool to improve our lives is a valuable strategy that few individuals or corporations have mastered.

Here are a few simple steps to start using this strategy today:

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Review Your Past Flow

Take just a few minutes to look back at how your days and weeks have been unfolding. What time of the day are you the most focused? Do you prefer to be more social at certain times of the day? Do you have difficulty concentrating after lunch or are you energized? Are there days when you can’t seem to sit still at your desk and others when you could work on the same project for hours?

Do you see a pattern starting to emerge? Eventually you will discover a sort of map or schedule that charts your individual productivity levels during a given day or week.  That’s the first step. You’ll use this information to plan your days going forward.

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Schedule According to Your Flow Pattern

Look at the types of things you do each day…each week. What can you move around so that it’s a better fit for you? Can you suggest to your team that you schedule meetings for late morning if you can’t stand to be social first thing? Can you schedule detailed project work or highly creative tasks, like writing or designing when you are best able to focus? How about making sales calls or client meetings on days when you are the most social and leaving billing or reports until another time when you are able to close your door and do repetitive tasks.

Keep in mind that everyone is different and some things are out of our control. Do what you can. You might be surprised at just how flexible clients and managers can be when they understand that improving your productivity will result in better outcomes for them.

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Account for Big Picture Fluctuations

Look at the bigger picture. Consider what happens during different months or times during the year. Think about what is going on in the other parts of your life. When is the best time for you to take on a new project, role or responsibility? Take into account other commitments that zap your energy. Do you have a sick parent, a spouse who travels all the time or young children who demand all of your available time and energy?

We all know people who ignore all of this advice and yet seem to prosper and achieve wonderful success anyway, but they are usually the exception, not the rule. For most of us, this habitual tendency to force our bodies and our brains into patterns of working that undermine our productivity result in achieving less than desired results and adding more stress to our already overburdened lives.

Why not follow the ebb and flow of your life instead of fighting against it?

    Featured photo credit: Nathan Dumlao via unsplash.com

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