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Why the Future of Work Is Remote

Why the Future of Work Is Remote

It’s a beautiful afternoon as I write this post in New York City.

I’m also instant messaging my virtual assistant in the Philippines and about to get on a Skype call with one of our team members in California, as well as sending an email to a customer in Australia.

Some may think this isn’t an organized and efficient way to operate a growing company. I believe that this is the future of work.

Here’s why you should ditch the office and join the future of work.

You Get More Done

Shorter commutes, private office, flexible work hours. This all leads to less time wasted, more productive work hours, and increased happiness among employees.

In 2013, Stanford University conducted a study by randomly assigning employees at a call center to work from home and others to work in the office for nine months. The result was a 13% performance increase by those working from home, of which 9% was from working more hours.

People criticize working remotely because they find it difficult to measure the number of hours their employees are working. What they forget is that going into the office does not equal productive work.

“Office workers are interrupted–or self-interrupted–roughly every three minutes.”  –  The Wall Street Journal

In fact, once thrown off, it can take over 23 minutes for a worker to retrieve focus on their original task.

Give people the freedom to work where they want and begin to re-think the 9-5 working style. By adopting a culture of trust and respect, you’re empowering individuals to not just show up, but to show results.

The Best Talent Is Everywhere

We hear it over and over again: always hire the best people.

The companies that embrace telecommuting have a significant advantage over those that haven’t figured it out. For each candidate that is available to work in your city, there are hundreds more around the world that can do it better.

Hiring top talent is already hard enough as it is, so why limit the single most important ingredient for the success of your business?

It’s inevitable that more and more skilled workers will adapt to a remote working lifestyle, and it’s the companies that can accommodate the lifestyles of these talents that will become the market leaders in the future.

It’s Never Been Easier

The good news is that it’s now easier than ever to coordinate the work of individuals from around the world. As long as we have access to a laptop and the internet, there are hundreds of tools that have been created to make the process seamless.

Now, I’m not suggesting that it’s a walk in the park. There are setbacks to working remotely. Some things are simply easier with in-person interactions, such as training, instant feedback, and relationship building.

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How to Maximize The Future Of Work

1. Think Output

Focusing on a results-orientated system is the initial step to take when going remote. At the end of the day, the output that we produce is the only tangible result we can present that brings the business forward.

I’m a huge fan of focusing on output because it forces me to prioritize my focus on tasks that will have the biggest impact and helps me stay productive.

  
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    Too often, we see this in today’s working environment:

    • Person A takes 5 hours to complete a project and Person B takes 30 minutes to complete the same project.
    • Person A comes in early and stays late at the office, while Person B can leave the office earlier to recharge or plan new projects that will bring value for the company. Yet Person A is rewarded for their “hard work” and dedication, when Person B has accomplished the same outputs, if not more from being productive.

    Systems such as ROWE (Results Only Work Environment) are being introduced to promote output work cultures, where employees are evaluated on performance, not presence. It has been implemented in companies such as Best Buy and Gap, where they’ve seen a 20% improvement in productivity, a 90% decrease in turnover rates, and increased customer satisfaction.

    2. Get Smart

    Now that we’re focused on results, we need to set the right goals and metrics for ourselves.

    Creating goals that are specific, measurable, attainable, realistic, and timely are the 5 most important factors to consider. Investing the time to plan and write down your smart goals will do wonders for your output.

    3033118-inline-i-2-1-8t6oyicxe6ut2j3rtmofjg

      If you’re a coder, you could set a goal to release a certain feature in the next week. If you’re in sales, it could be calling 50 people a day with a target to close 10 per week.

      I encourage you to set your own goals, as you’re the person that knows your working style best.

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      There’s no better feeling than waking up each morning and having a clear target for exactly what you’re going to accomplish that day, week, or month.

      3. Communicate, communicate, communicate

      I can’t stress this enough.

      The caveat to working remotely is that we miss out on 70% of nonverbal communication, such as facial expressions, voice tones, and eye contact. Working from other sides of the world, communicating the smallest things are a must. This is why we use everything from Slack, Skype, and Whatsapp to keep in regular contact in an informal manner. It allows me to be myself and have more natural flowing conversations with our team.

      The beauty of working online is that it has forced me to articulate everything I communicate — 750-word emails have to be shortened to 300-word emails, while still getting the same message across. This has helped me keep my writing short and concise, which has transferred over to my speaking skills as well.

      4. Create Company Bulletin Boards

      All this means is have a project management system or a “bulletin board” that allows each team member to see what everyone else is working on.

      Sometimes, we get so caught up in our own tasks that we forget what’s happening with the rest of our team members.

      Screen-Shot-2016-05-13-at-4.58.32-PM

        We use Trello, but there are several others that are as effective, such as Basecamp, Asana, and Pivotal Tracker. This helps me understand what the high-level priorities are for the company and allows me to assign tasks to any team member without having to bug them about it.

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        5. Have Regular Feedback

        It’s difficult to know if your work is producing the impact that your team members expect when working. You can never have too much feedback, because we can always improve our work, become better team members, and have greater impact.

        Design a structure for individual regular feedback, whether it’s bi-weekly or monthly. Creating a culture for continuous improvement will allow members to feel that they’re personally improving, which leads to increased work engagement and greater loyalty for the business.

        Avoid using email and take feedback to video chats as much as you can. You can’t risk leaving out 70% of your nonverbal communication for something as personal as individual feedback.

        Conclusion

        In order to build a successful business in a talent-shortage economy, we have to hire the best people — period. The opportunity to tap into a global talent market has never been more possible in the world that we live in.

        The future of work is already here. It’s up to you to take advantage of it.

        Do you have any tools or advice to share that have worked for you regarding remote work? Share below!

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        Sean Kim

        Sean is the founder and CEO of Rype, a language learning app. He's an entrepreneur and blogger.

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        Published on September 16, 2020

        12 Practical Interview Skills to Help You Land Your Dream Job

        12 Practical Interview Skills to Help You Land Your Dream Job

        Today, with many companies going remote—at least until there’s a COVID-19 vaccine—technical proficiency is a vital skill for every interviewee to master. You may be asked to interview for a job on Zoom or Microsoft Teams. The way you handle yourself in the online interview (your interview skills) will say much about your ability to work from home efficiently.

        Does your workspace look clean or cluttered? Is the area free from noise? Is your home office well lit?

        Once hired, you may be asked to organize meetings on Zoom and other platforms. Along with mastering the technology, you will have to learn to follow certain protocols.

        Now is the time to get up to speed on your technical skills. Learn which interview skills are needed for the particular job for which you are applying and practice them.

        Online learning sites, such as LinkedIn Learning and Udemy, offer courses for free or a nominal membership fee. If you are a DIY type, make use of training videos offered through your particular digital tools.

        Additionally, demonstrating that you have these 12 interview skills will help you land your dream job.

        1. Organization

        When you work in a brick-and-mortar office, some of the organizing is left to others. Your direct supervisor may host a Monday morning quarterback meeting where each worker reports on the progress on their tasks.

        When you work from home, much of the organizing will be left up to you. To a much greater extent than before, you will need to develop a schedule and stick to it. Some tasks may be faster to complete from your home office where you don’t have other workers competing for your attention.

        Conversely, you may find that some tasks that would have gone quickly in an office seem to take forever from your home computer. Your phone may ring a lot, which can distract you, or you may have kids and a spouse who inadvertently disrupt your schedule.

        To do: Set a schedule and stick to it.

        To discuss during your interview: Be specific. Point to the interview skill you utilized to create a schedule for a complex work project and followed it.

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        2. Flexibility

        You set a schedule for the completion of your tasks, but your prospective boss gets their work done between the hours of 2:00 and 8:00 a.m. Your West Coast partners are three hours behind your East Coast partners, and one of your partners lives in England while another lives in Australia.

        Feedback and collaboration (see point 3) may need to happen asynchronously. Be the flexible candidate—the person who is willing to occasionally disrupt their schedule for the greater good of the team.

        For extra credit: don’t just look up time zones, look up whether they observe Daylight Savings Time.

        To do: Be flexible about meeting times.

        To discuss during your interview: Highlight a time when you worked on a team where members lived in different time zones. Discuss your processes.

        3. Collaboration

        As recently as six months ago, before the pandemic raged around the world, collaboration wasn’t quite as essential as it is today. In a remote office setting, collaboration doesn’t just mean working well with others—but actually sharing documents and editing them online on time.

        Several cloud-based tools, such as Google Drive, Basecamp, and Trello, enable the type of collaborative teamwork that most companies want today.

        To do: Download the correct software and practice using it.

        To discuss during your interview: Discuss how you worked remotely with a group. Share how you overcame certain challenges.

        4. Poise

        Murphy’s Law states, “Anything that can go wrong will go wrong.”

        When things do go awry, keeping your wits about you will demonstrate your consummate professionalism under fire. This will show your future bosses that you will be able to work well under the pressures of remote work.

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        What could go wrong, you ask? You might be muted without realizing it—your Internet connection may not be robust, your headphones may blip out, your cellphone may ring, Zoom could have an outage. The list goes on and on.

        To do: Make sure you have the most up-to-date versions of Skype and Zoom uploaded.

        To discuss during your interview: Consider highlighting a time when a project did not go as planned. Demonstrate the interview skills that allowed you to rise to the challenge.

        5. Communication

        Your ability to handle online communication is one of the top critical skills you will need to thrive in today’s remote workplace. Download Slack if you haven’t already. Get used to toggling to a different form of online communication if one of your tools fails.

        When it comes to the preferred format for your online interview, demonstrate proficiency by offering several different options. Give your phone number, Google Chat Hangouts name, and Skype ID.

        To do: Familiarize yourself with video conference and online chat tools, such as Slack, Fleep, or Workplace by Facebook.

        To discuss during your interview: Be prepared to share the online communication tools you’re using and examples of how you use each one.

        6. Good Computer Hygiene

        Setting up a backup system for your computer files is one of today’s crucial requirements for working in the digital age. Storing documents that can be shared by team members is also an efficient way to work together on presentations, articles, and reports—although studies show nearly one-third of employees avoid them because of the time it takes to find documents.

        Be prepared in your interview to indicate your experience utilizing this technology, describing how you organize and store files using cloud-based collaboration tools. How do you keep track of links and tabs? Do you use Dropbox? Google Docs? Confluence? Others?

        To do: Take inventory of the cloud-based document sharing and storage systems you know and use.

        To discuss during your interview: Describe the document sharing tools and backup systems you utilize—both for personal protection and professional file sharing.

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        7. Proper Meeting Etiquette

        Today, presenting yourself virtually has its pros and cons. While you only have to show a professional persona from the waist up (make sure to straighten up your office space behind you), you must boost your energy to show that you’re engaged in the discussion.

        Make your voice as upbeat as possible. Have your talking points at the ready and be careful not to ramble on, as long virtual meetings easily become tiresome. Use the mute and chat features to avoid interruptions.

        To do: Once you know the meeting platform, make sure you have it mastered before your interview.

        To discuss during your interview: Offer to share your screen to show an example of a work project— while at the same time demonstrating your prowess with video conferencing tools.

        8. Respecting Feedback

        In the age of working remotely, there may not be as many systems in place to obtain feedback (such as yearly performance reviews). Workers may need to ask for feedback, while managers may need to give more feedback than usual as the team adjusts to working off-site. Respecting feedback is on top of the interview skills list that you should learn.

        Taking a proactive approach with giving and receiving feedback and incorporating it into your work style is a desirable quality that your employers will note.

        To do: Reflect on the positive feedback you’ve received from past employers to bolster your confidence.

        To discuss during your interview: Share a time when you received feedback that made you grow in the job. If you’re a manager, share a time when you gave feedback to an employee who needed to better their job performance.

        9. Project Management

        Staying on task with projects has evolved far past a to-do list, with electronic tools that can track time, manage team workloads, and even do the client billing. While your prospective employer may have its preferred project management program, your experience with any of the various options—whether it’s Basecamp, Teamwork, Smartsheet, or another—will be applicable.

        To do: Know which project management software is likely to be used by the industry in which you’re interviewing, and familiarize yourself with its features.

        To discuss during your interview: Highlight a project management feature that is particularly useful in helping you excel in your work, and explain how you utilize it.

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        10. Staying up to Speed

        Employers expect their remote workers to be technically proficient so that technology runs smoothly and doesn’t create work disruptions. Bosses count on remote workers to know enough about their systems to manage them without relying on the help of overworked IT staff.

        To do: Make sure you have a fast internet connection and have a back-up plan, such as a second computer or other tethered devices.

        To discuss during your interview: Note that you are diligent about keeping your computer and software up to date.

        11. Attention to Cybersecurity Issues

        “Virus” is a loaded term these days. Spreading a computer virus in your company, however, will not only bring productivity to a halt, but it will also make you a pariah. While working from public places using free Wi-Fi (with uneven security provisions) has waned, in pre-pandemic times, coffee shops accounted for 62 percent of Wi-Fi security breaches.

        To do: Keep antivirus software updated and don’t download software without verifying its authenticity.

        To discuss during your interview: Emphasize your awareness of cybersecurity risks and your care in taking necessary safety measures.

        12. Teamwork

        Work relationships now mostly happen in virtual settings, yet employers value team-oriented workers.

        Being a part of a team gives you a sense of connection and shared purpose. A well-honed team understands how mutual reliance makes the sum of its parts greater than when individuals act on their own, improving the end product.

        To do: Take stock of your attributes as a team player and where you can cultivate skills that will enable you to work more collaboratively.

        To discuss during your interview: Inquire about the company’s culture and how it encourages a sense of community despite working remotely.

        Final Thoughts

        Preparing for remote positions available in today’s job market will mean honing your interview skills to highlight your technical abilities as well as your adaptability. By adhering to these To-Do’s and perfecting your online interview skills and charisma, you will rise above the competition and win over any prospective employer.

        More Tips to Improve Your Interview Skills

        Featured photo credit: Christina @ wocintechchat.com via unsplash.com

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