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5 Steps to Building a High Performance Team in the Workplace

5 Steps to Building a High Performance Team in the Workplace

When it comes to the workplace there are only two types of environments: the places employees want to work and the places employees don’t want to work. The severity and extremes of these two environments may differ, but it’s only these two types of workplaces that exist. Factors such as earning potential and ability to grow will play a key role in determining employee satisfaction, but I’ve found that the team dynamics play an equally and many times greater role in employee satisfaction. The truth is, if an organization has a proper culture and team in place then there will be an ability to grow for employees that are part of the team.

The following are five keys I look for when working with businesses to help create a high performance team. These ideas are not necessarily new; they represent the core values and success principles used by the greatest teams in history. What is novel is using a framework from sport and performance psychology to help corporations excel and reach their full potential.

Know Your Mission

Whether you’re striving to become a fortune one hundred company, optimize your small business, or something in between – success and team work starts with knowing your company’s mission. Notice it’s not a common goal, it’s something much more – it’s a mission. It’s a cause that brings together talented, like-minded people, and helps them accomplish things that a far beyond anything a single person could accomplish.

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The greatest sport teams in history have all succeeded from having a mission that bonds the team together. Obviously, the end result is to win, but great teams have different formulas for how to win. The LA Lakers of the 1980’s and the Chicago Bulls of the 1990’s played very different styles of basketball, but each understood their underlying mission and game plan for how to get there. The same holds true for the top organizations. Amazon and Google have very different ways of managing their employees and implementing processes, but each are very successful, because they know: who they are, where they want to go, and how they want to get there.

A solid mission statement creates a common purpose that makes teams come together and drives them to work toward excellence on a daily basis. Knowing your mission is your map to hiring, policies, procedures, marketing, advertising, and everything else. It is essentially your GPS to getting your company to where you want it to go. Without knowing what you truly stand for or being conflicted about it will waste tons of time and money. If you want to be a high performance team and to maximize your output you need a clear, concise mission that excites and guides everyone from the top on down.

Lead from the Top

Having a great mission statement and knowing it is not enough, it’s just the start. I have unfortunately seen many organizations who have wonderful missions on paper, but when it comes to implementing them, they fall drastically short. Nothing will derail a team or organization quicker than seeing a manager or leader that doesn’t follow their own mission. The stories of sport teams folding from a lack of congruence at the top are countless. You need an organization that is ready to not only profess their values, but also live by them during the good times and the challenging times. Because no matter how well you plan and prepare there will be challenging times, it happens to all great sport teams and all great companies. There will be upsets and you’ll “lose games.” You need to have the right values in place so you know how to react when these challenges arise. Great teams can handle great setbacks when they have a great mission and great people at the top.

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Hire the Right People

Once you have your mission and leadership in place you need a team that will follow the leadership and mission. While it is possible to properly train and build talent within an organization it is extremely time consuming, costly, and unreliable. You don’t necessarily need to go out and hire a bunch of industry leaders, but you need to hire people who are a good fit for your organization and have the potential talents and skills to succeed on your team. All great sport teams have a combination of All Stars and supporting players who know their roles and execute them. The Kansas City Royals won the World Series this year, because they had the right players in place and worked together as a team. World class sports teams know the importance of having the right people in place. This is why teams spend so much time scouting and evaluating players before they ever invite them to Spring Training. And, even once the scouting is over they continue to assess the players while determining their roster.

Selection is a critical component to success for every organization. You not only want talented individuals, but also people who match the makeup of your culture. This is once again why you need to start with a mission about what your organization stands for and wants to accomplish – so you know the type of people you want to attract into your organization.

Communicate, Communicate, Communicate

Having a proper mission statement and the right people from the top down is half the battle to creating a high performance team. Now your team needs to become masters at effectively communicating with one another. In most organizations, the team leaders should spend quality time meeting with individuals and groups to create goals, benchmarks, and action plans that are aligned with the organization’s mission. Some organizations however prefer a more interdependent approach over the traditional management style in order to enhance creativity. This often occurs with technological companies. In this case the role of management moves from director to collaborator, but the same key factor of communication still needs to be accomplished.

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When it comes to communication, there is also a component that is not directly work related. As much as a workplace should be focused on accomplishing the working agenda, you can’t take the personal component completely out of a team. Employees need to respect individual differences and manage the day-to-day challenges that occur when interacting with one another with effective communication skills.

Train and Evolve

No world class sports team would bring a high level superstar on board and not develop them; neither should you or your organization. The truth is, the higher the level of talent the greater the investment teams typically make in player development. Hiring the right people is just the start, you still need to foster and develop your employees no matter how talented they are; otherwise they will plateau like an athlete who doesn’t continually modify their training regimen.

Training and investing in your employees also sends the message that your organization is about growing and evolving. In the world of business, as everything is changing you need to be changing with the times. Training your employees with the right tools and fundamentals is a key strategy to staying on top and building your high performance team.

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Featured photo credit: Businessmen Discussing by Sebastiaan ter Burg via flickr.com

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Last Updated on April 17, 2019

10 Essential Soft Skills That Will Help Advance Your Career

10 Essential Soft Skills That Will Help Advance Your Career

What’s the secret of professional success? Some of it lies in the mastery of your discipline and all the technical skills you have to carry out your job; but a much bigger part lies in the soft skills list you possess.

Soft skills are your people or relationship skills—how well you get along with others and your ability to communicate and collaborate—as well as the personal characteristics you bring to the job, such as optimism, a can-do attitude and the motivation to work hard. These skills are not always easy to point out, but their absence can cause serious problems and negatively affect the whole work atmosphere.

They say that hard skills will help you get the job, but soft skills will help you get along—and get ahead. With that in mind, here’s the top-10 essential soft skills list to help you advance your career.

1. Communication Skills

Communication skills are hands-down the most sought-after soft skill that bosses want, and this one ability covers a lot of ground.

To communicate well, you have to listen carefully, interpret the context of the conversation, express yourself clearly, persuade others of your point of view, check your body language and use an engaging presentation style that won’t intimidate or bore your audience. That’s a big ask!

Your personality traits can influence the way you communicate with others. For instance, some people get straight to the point and center their arguments around facts and logic; others are cooperative and sensitive to how others feel. Both these approaches are equally valuable but there can be misunderstandings if you don’t understand where the other person is coming from.

Taking a comprehensive personality test can help you understand why you communicate the way you do and where your blind spots are. It can also help you understand other communication styles is so you can tailor your communication to the person you’re dealing with.

After all, connecting with your conversation partner is the hallmark of good communication.

2. Flexibility

Change is an essential part of any business. Companies need employees who are flexible enough to work with new initiatives, open to new ideas, and generally are able to tough it out when things don’t go as planned.

Research has found a link between job performance and flexibility over the long term because there will be times when you have to step outside your routine and rise to fresh challenges that didn’t exist before.

Being flexible doesn’t mean you have to hop into a new task or job role like an expert. Rather, it’s about showing you’re willing to accept new responsibility and learn different things.

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Bosses look for people who are prepared to step outside their comfort zones and are open to alternative solutions when their first idea doesn’t work.

3. Being a Team Player

Working on a team can be challenging but learning to do it well can definitely help you get ahead in your career. Employers look for people who can negotiate, cooperate and manage conflicts with other people to achieve a common goal. That includes the ability to build lasting relationships with customers and clients.

What makes a good team player? Essentially, it’s someone who knows the goal and knows her role. Employers look for evidence that you know your strengths, your responsibilities and how you can best contribute to the team, then put those skills into action by sharing ideas and communicating in a respectful manner. That’s the definition of being a good team player.

This is another area where taking a personality test can help you get ahead. When teams work together, each member brings a unique set of skills and qualities to the group. Research has shown that different combinations of personalities affect how teams collaborate and how productive they are.

Knowing who you are, and how you work on a team, can drive new insights and open the door to better teamwork.

4. Positive Mental Attitude

There are plenty of things you can’t change at work, like the people you work with or the fact that the printer is broken again. The one thing you can change is how much you let these things bother you.

Bosses like people who are calm, rational and upbeat—those who diffuse tensions in the workplace, not get all grouchy and go around slamming doors.

Studies show that people who maintain a sunny disposition have better relationships at work, are happier in their jobs and make better decisions than those who whine and complain. Some suggest that a positive mental attitude can also make you live longer—which means it’s beneficial for every area of your life![1]

It’s not always easy to keep a “glass half full” mentality when work is stressful and the deadlines are piling up. But there are some things you can do to help maintain a positive attitude. Laughing at your unfortunate circumstances keeps the work environment positive, and taking “sanity” breaks can help you keep your cool in high-pressure situations.

Managers look for positive mental attitude in a team member that is ready for a promotion, so it really does pay to keep your cool in challenging situations.

5. A Strong Work Ethic

People with a strong work ethic are committed to the role, persevere when things get tough and are inspired by challenge. These people are ambassadors for the organization, and will always be seen as top talent and ideal candidates.

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If you can exhibit this skill, then expect to be seen as a great candidate, eligible for new opportunities and positions throughout your career.

Since a strong work ethic can mean different things to different people, it helps to show specific examples of your exceptional work ethic during a performance appraisal or interview. For instance, you might talk about:

  • A time when you persisted in the face of challenges and did not shy away from hard work.
  • How you volunteered to help with projects even though these tasks did not form part of your job description.
  • The networking, workplace learning and skills betterment you’ve undertaken, which shows ambition and drive (people with a strong work ethic have those qualities in spades).
  • How you own your mistakes and never, ever point the finger of blame at others.

For help with building a strong work ethic, check out these tips: How to Build a Reliable Work Ethic

6. Public Speaking

Who’s terrified of public speaking? Pretty much everyone, since public speaking is America’s number one fear, ahead of death at number five and loneliness at number seven.

Yet, according to Warren Buffett, mastering this one skill you could increase your personal value by 50 percent.[2] That’s huge!

If you’re not natural at public speaking, you’re in good company. Buffett had to work hard to overcome his stage fright and once dropped out of a public-speaking course before it started—because he was afraid of public speaking! He eventually realized that he needed to build up his confidence by just doing it; over and over in front of small groups.

For a more structured approach, Toastmasters International teaches public speaking and leadership skills through a variety of pathways. Membership of this non-profit looks good on your resume but the real payoff will come when you can put your newfound skills to use on the job or in the interview room.

Or, you can check out this advice: The Ultimate Public Speaking Tips to Hook and Impress Any Audience

7. Integrity

From a manager’s point of view, the two integrity skills that will set you apart are:

  • Always doing what you say you will do
  • Owning an error instead of minimizing or hiding it

…even when no one is around to check up on you.

There are lots of people who have climbed the ladder without scruples, but they are not the people who others trust, respect and support when promotion time comes around.

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Behaving with integrity is a safe and consistent way to enhance your reputation and achieve your professional goals.

8. Managing Your Time

Phone calls, texts, Slack pings, meetings, huddles, side projects, multitasking—we are busier today than any generation before us. There’s no denying the workplace is an incredibly distracting place to be.

A lot of us have traded effectiveness for busyness which we wear as a badge of honor, both as a proxy for productivity and to show our value to the company. But what bosses want, what they really, really want, is someone who actually gets stuff done on time.

Time management is not merely the art of being on time, but of managing your time so you focus on the projects that really matter and add value to the business. This means prioritizing well, sticking to schedules, delegating, and not getting distracted by tasks that are easier to perform or less important. It means planning ahead and learning when it’s appropriate to say no.

Time management can be a tough skill to maintain, but not a difficult one to pick up. Monitor your actions for a few days—how long do your tasks take to finish? What’s interrupting you? What causes you to lose focus? Once you have the answers to these questions, you can set a schedule for yourself to make sure you’re spending your time wisely and this valuable asset is never wasted.

These 20 Quick Time Management Tips to Super Boost Your Productivity are also great to try.

9. Assertiveness

In any workplace, you typically will find people with the following conflict styles:

  • Passive: Those who go out of their way to avoid conflict.
  • Passive-aggressive: Those who express their negative feelings through actions rather than words.
  • Aggressive: Those who respond to conflict in a hostile and rude manner. These people get their opinion heard but they won’t make any friends in the process.
  • Assertive: People who stick up for their rights while still respecting the rights of others.

Managers look for assertiveness above all other styles because it allows decisions to be made without conflict or alienating people.

How do you use this information for yourself?

It starts with understanding your personality so you can anticipate how you will react when conflict arises and address your own shortcomings. Then, you can start influencing the team for top results, and securing your own career advancement in the process.

Learn how to be assertive and gain respect:

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How to Be Assertive and Stand up for Yourself the Smart Way

10. Creative Thinking

LinkedIn recently analyzed over 50,000 skills that employers search for when looking for candidates to find out what skills are currently in demand.[3] Taking the number-one slot on the 2019 soft skills list was creativity: the ability to solve problems and think outside the box.

Creativity is about bringing fresh, and sometimes unorthodox, ideas to the table. This helps companies to innovate, and companies that do not innovate will not survive very long.

How do you showcase your creative thinking skills? The golden rule is to participate.

Be brave and share your ideas during group brainstorming sessions. Volunteer to run a society, networking event or recruitment drive. Ask “what if” questions: “What if we add this information to the client welcome pack?” “What if we eliminate step 3 from the process?”

These activities demonstrate that you’re prepared to go beyond “business as usual” towards creative problem solving—an ability that will serve you every day, all throughout your career.

You can learn to unleash your creativity power:

What Is Creativity? We All Have It, and Need It

Final Thoughts

The good news? Every item on this soft skills list can be learned. Although you may feel lacking in certain areas, taking an inventory of your strengths and weaknesses will allow you to focus in on the areas that you’ll benefit from developing.

So take an inventory of your personality, skills, and talents. This will give you a baseline for your communication style, attitude to change, conscientiousness and more. You can then identify your weak areas and develop strategies for improving your team-building, assertiveness and conflict skills.

The better news? The effort is worth it. Developing your soft skills opens the door to a new job or a promotion, and helps you succeed once you get there.

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Featured photo credit: Rachael Gorjestani via unsplash.com

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