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Why interpersonal relations training is important for new managers

Why interpersonal relations training is important for new managers

The existing body of literature on organizational leadership often focuses on transformational leadership, that is, the leader who “acts in mutual ways with the followers, appeals to their higher needs, and inspires and motivates followers to move toward a particular purpose” (Bensimon, Neumann, & Birnbaum, 1989). Many studies have been conducted in order to identify the traits of good leadership and explore ways to train managers and supervisors to be better leaders in an effort to enhance workplace engagement, productivity and profitability.

In contradiction, casual conversations with working adults in a variety of work environments provide anecdotal evidence to suggest that toxic leaders and managers – those who are unpredictable, disrespectful and demonstrate little appreciation for staff; or who are short-sighted in goal planning, rigid, and discourage feedback and creativity (Kimura, 2003) – may actually be the norm in workplaces.

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There has not yet been much scholarly research done on this type of leadership, nor on the effect these leaders and managers have on their staff members. For example, a Google Scholar search for the key term transformational leadership returned approximately 103,000 results, whereas a search of toxic leadership returned only about 74,000, and a search for what affects employee morale returned about 59,000 results – little more than half the number of results for transformational leadership.

In contrast, popular management and leadership discourse appears to address the problem much more acutely. A popular media search on Google returned over 56 million hits on the phrase toxic leadership, and the same search on Yahoo returned just over 60 million hits including magazine articles, career advice columns, and blogs that span a range of industries and forums from management practice publications to popular psychology and opinion sites.

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Here’s what we know:

  • Low employee morale leads to higher turnover rates (Griffeth, Hom & Gaertner, 2000) which cost companies money.
  • The cost of employee turnover can be as high as 30% of annual salary for a lower-skilled worker and up to 250% of annual salary for highly specialized positions (Hester, 2013).
  • Managerial interventions can mitigate this phenomenon (Griffeth, et al., 2000).
  • Employee cynicism (a precursor to turnover) has been empirically attributed to management incompetence and ineffectiveness (Cartwright and Holmes, 2006).
  • Employee satisfaction on the job can be directly influenced by interactions with management (Mobley, Griffeth & Hand, 1979).

Considering these facts, it should be a no-brainer that we start looking at ways to train our first-time managers to be better at interacting with their direct reports.

In a 2014 Harvard Business Review article, Beck and Harter stated, “being a very successful programmer, salesperson, or engineer… is no guarantee that someone will be even remotely adept at managing others.”

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They discuss how many companies engage in the practice of promoting workers into management positions based on the merits of the current work they are doing rather than an aptitude for building the relationships that motivate and engage others to do their best work. This type of promotion criteria does not take into account the new manager’s adeptness (or lack of) at building meaningful relationships, communicating effectively, or the “human-oriented” activities that are inherent in the workplace and have been shown to motivate and engage employees and increase employee satisfaction (Luthans, 1988). This typical pathway into management is problematic in that it gives rise to managerial incompetence which, as shown earlier, can drive employee cynicism and turnover.

So what’s the point?

Over 30 years of research has supported the point that promoting individual contributors into management based solely on the merits of their current work while ignoring an absence of aptitude for interpersonal relations is ill-advised, to say the least. Yet companies continue to engage in this practice with seemingly very little thought to the impact on employee relations and engagement.

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If companies want to give their new managers the best shot at becoming effective leaders, it’s time to start looking at ways to train them to relate to their people and sustain engagement. Research shows that front-line managers and the perceived care and support they provide to their employees are especially strong influences on employee engagement and disengagement (Saks, 2006).

So, in order for individual contributors to become effective managers they must understand the relational aspects of their new roles. Interpersonal relations training for new managers can work to mitigate the ongoing problem of poor management that leads to employee dissatisfaction and turnover. Subsequently the likelihood of maintaining employee engagement may increase as a result, which may lead to a reduction in employee turnover and save your company’s bottom line.

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Last Updated on June 13, 2019

15 Best Entrepreneurs Books to Start Reading Now to Be Successful

15 Best Entrepreneurs Books to Start Reading Now to Be Successful

Knowledge is power, and you’re going to need a lot of it if you’re going to be able to steer your business to success.

Without further ado, let’s take a look at the 15 best entrepreneurs books to get inspirations about success and grow your business.

1. Think and Grow Rich by Napoleon Hill

    This book has been dubbed the Granddaddy of All Motivational Literature, and it was actually the first book that gave a prescription of what it takes to be a winner.

    Napoleon Hill draws from the stories of millionaires like Henry Ford, Andrew Carnegie, and Thomas Edison to illustrate the principles he put forth.

    Get the book here!

    2. The Lean Startup by Eric Reis

      A lot of startups end up failing, but many of these failures are actually avoidable. The Lean Startup provides a different approach that is now being adopted all over the world and changing the way that companies are developed and products are being launched.

      In The Lean Startup, Eric Reis describes what is required for a company to penetrate the fog of uncertainty in order to discover a path to a sustainable and successful business.

      Get the book here!

      3. The E-Myth Revisited by Michael E. Gerber

        In a revised edition of the 150,000-copy bestseller, The E-Myth, Michael Gerber refutes some of the myths that surround starting your own business and shows just how commonplace assumptions can end up getting in the way of being able to run a successful business.

        Gerber succeeds in walking the reader through the steps that occur in the life of a business, from infancy, through the pains of growing as an adolescent, to the perspective of the mature entrepreneur.

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        Get the book here!

        4. Rework by Jason Fried

          Most of the business books that you get today will give you the same advice: draft a business plan, study the competition, look for investors, and all that.

          However, Rework shows you a more effective, easier and faster means of succeeding when running a business. By reading it, you’ll be able to know why some plans are harmful, why you don’t really need to get investors, and why you’re better of shutting out your competition.

          Get the book here!

          5. How to Win Friends and Influence People by Dale Carnegie

            This is one of the most successful motivational books in history, selling well over 15 million copies since it was released in 1936. The book is timeless, and it appeals to businesses, self-help startups, and general readers.

            Carnegie believes that a lot of successes come from an ability to communicate rather than having brilliant insights. In his book, he teaches how to value others and make them feel appreciated and loved.

            Get the book here!

            6. Outliers: The Story of Success by Malcolm Gladwell

              Through this amazing book, Malcolm Gladwell is able to take the reader on an intellectual journey through the world of ‘outliers’. He asks the question of what truly differentiates high-achievers.

              His answer to this question is that we tend to pay too much attention to what successful people are like, and less attention to where they are actually from.

              Get the book here!

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              7. Rich Dad, Poor Dad by Robert T. Kiyosaki

                This is the best personal finance book ever written. It tells the story of Kiyosaki and his two fathers; his real father, and that of his best friend (his rich dad), as well as how the two men helped him shape his opinions on money and investing.

                It refutes the myth that you need to earn high to become rich, and it distinguishes between working for money and having money work for you.

                Get the book here!

                8. The Ascent of Money: The Financial History of the World by Niall Ferguson

                  Niall Ferguson, in this book, follows the money to tell the story behind the evolution of the word’s financial system, from the beginning way back in ancient Mesopotamia to the latest occurrences in what he had dubbed Planet Finance.

                  Fergusson also reveals financial history as the backstory behind our very own history, with an argument that the evolution of debt and credit is as significant as the history of technological innovation and the rise of civilization.

                  Get the book here!

                  9. Liar’s Poker by Michael Lewis

                    Michael Lewis landed a job at Salomon Brothers after getting out of the London School of Economics and Princeton within three years, he had risen to the rank of bond salesman, making millions for the firm and cashing out steadily.

                    Liar’s Poker is the amalgamation of these years — a look behind the scenes at one of the most turbulent times in American business. His book is Lewis’s account of an era where greed and gluttony were the order of the day.

                    Get the book here!

                    10. Drive: The Surprising Truth about What Motivates Us by Michael H. Pink

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                      A lot of people see money as the best motivator. Michael pink says it’s a mistake.

                      In this provocative book, he asserts that the secret to high performance anywhere is the need to direct our lives, to learn and create, and to do better by our world and ourselves.

                      Get the book here!

                      11. Getting Things Done: The Art of Stress-Free Productivity by David Allen

                        Outdated methods don’t work in today’s world. In this book, Allen shares some awesome methods for stress-free performance that he has shared with thousands of people all over the world.

                        His premise? That productivity is proportional to your ability to relax.

                        Get the book here!

                        12. The 7 Habits of Highly Effective People by Stephen R. Covey

                          In this book, Stephen Covey presents a holistic approach for overcoming both professional and personal issues. With insights and anecdotes, Covey presents a way to live with integrity fairness, service and dignity.

                          Get the book here!

                          13. The 4-Hour Workweek: Escape the 9-5, Live Anywhere, and Join the New Rich by Tim Ferriss

                            In this book, Ferriss dishes on the tips he has learned from studying the New Rich, a subculture of people who did away with the deferred life plan and mastered time and mobility to developed luxury lifestyles for themselves.

                            If you’re looking to make your way in this revolutionary new world, this here is your compass.

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                            Get the book here!

                            14. Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh

                              The CEO of Zappos shows how a unique kind of corporate identity can help deliver a huge difference in the way results are being achieved — by creating a company that values and delivers happiness.

                              Get the book here!

                              15. Losing My Virginity: How I Survived, Had Fun, and Made a Fortune Doing Business My Way by Richard Branson

                                From Virgin Atlantic Airways, Virgin Records and V2 to Virgin Cola, Virgin Megastores and a wide array of other companies, Richard Branson is the rockstar billionaire that a lot of us want to be.

                                Branson, however, did business by following a simple philosophy:

                                “Oh, screw it, let’s do it”

                                Losing My Virginity is an unusual, borderline outrageous autobiography of one of the greatest business geniuses in the world. Branson and his friends named their business “Virgin” because that was what they were — virgins at the game.

                                Since then, he’s written his success rules, creating a global business that has no headquarters, no management structure no corporate identity as it were.

                                Get the book here!

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                                Featured photo credit: rawpixel via unsplash.com

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