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8 Types of Toxic Employees Behaviors That Are Destructive To Any Companies (And How To Deal With Them)

8 Types of Toxic Employees Behaviors That Are Destructive To Any Companies (And How To Deal With Them)

Toxic employees suck all the productive juices out of any organization. They turn out to be an expensive investment. They contribute nothing to the growth of the business. Also, they demotivate and infuriate all the team members. They are not traced easily in the beginning. They show their true colors after spending some time with the company.

How to deal with these troublemakers? Is there any way to keep a check on these potential threats? Yes, there are some powerful ways to remove the poisonous elements in your workplace. Here are 8 behaviours of toxic employees.

1. They believe in a One Man Show

Toxic employees are on first sight really hardworking employees who devote a lot of time for the company’s growth. You must be thinking: It’s great to have such an employee. A big NO. These type of employees becomes arrogant in their approach. They don’t believe in group work.They roam around with an ‘I-Know-Everything’ attitude and disturb the flow of the workplace.

They constantly demotivate co-workers by teaching them the right way to do things. They are always found interfering in other’s work by looking the project with their vision only. They don’t care about other’s efforts.

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How to tackle these Interfering Employees? Give them a paid break. Due to excessive work, their mind needs some rest. If you can’t afford a break, introduce some stress-busting measures in your office. Start giving more incentives to team effort.

2. They are creative monsters

They are the masters in finding ways to avoid work. Instead of finding new solutions for the company’s growth, they are busy in finding creative solutions for  their ‘avoidance rate’ growth. These type of employees assign themselves in multiple teams.

Then, they start avoiding work by giving lame excuses: I am unable to tackle the workload; there is so much stress in helping all the other team members. But, their contribution is negligible. When the salary review comes, they are always seen standing ahead to highlight all their fake achievements.

The best way to tackle these employees is to give them an individual job. Give them deadlines for job completion. Highlight their solo efforts and award them for their dedicated output. This simple approach will make them feel special. Who doesn’t want to feel special?

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3. They are ‘big time’ procrastinators

They believe in the ‘I-will-do-it-tomorrow’ approach. Do you know the worst part? Tomorrow never comes. Most of the time, they are seen doing all the stretching exercises in their chair and wasting time with a yawning job. They spread dullness in the group and decrease the productivity of the whole group. They don’t pay any attention to deadlines. They are on the top ten list of absentees. They don’t  care what managers or other team members thinks about them.

How to tackle these lazy creatures? Surprise them by unscheduled visits and reviews. Give them some authoritative work. When they are held accountable for a particular task, they will take things seriously.

4. They make a trap by creating an emotional scene

Beware of employees who try to make you an emotional fool. They mix their marital, financial and health life with their corporate life. They make innocent faces to take out work from other employees. They are experts in creating a ‘self-pity’ zone. They are always hungry for free attention. People look at them with a sad look. They love to be patted consolingly on their shoulder.

In order to stay away from their deceptive looks, don’t connect family matters with official matters. Your employees get the salary for their work only. There is no harm in giving leave to the genuine employees. But, keep a watch on these drama kings (or queen)

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5. They are always busy with negative gossiping

These type of employees create mistrust between co-workers and the management team. They love to start rumors about the company and spread nonsense stories about co-worker’s personal lives. Despite getting the perfect work environment, they always waste time in filling the workplace with their negative vibes. They usually start their conversion in this way: ‘Do you know about that thing’. They bring down the productivity level of the whole team.

Talk to these employees individually. Don’t blast their emails with this type of cold message: ‘Don’t involve yourself in negative office gossips’. Meet them and ask the reason behind their negative attitude. Develop the habit of positive gossips. Share positive stories of employees who come up with innovative ideas. Spread the news of your productive employees.

6. They always desire to resist the authorities.

These type of employees form a secret group with their co-workers. They raise the issue by involving other people to fulfill their personal motives. Their rebellious nature disrupts the smooth functioning of the workplace. They always test the patience of the authority. When their boss takes any strict action, they are the ones who break the unity of the group by leaving it instantly.

It is very easy to tackle these type of employees. There is no need to teach them anything. Nothing will go in their heads. Have a meeting with the other group members. Tell them about the selfish intention of these employees. They are nothing without the help of the group members. When the group members leave them, they feel powerless.

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7. They are busy in virtual shopping

The digital era has revolutionized the way of shopping. Toxic employees don’t bother about the company’s growth chart. They are only bothered about filling the favorite items in their wishlist. These virtual shopaholics boast about their purchased products. They finalize their deal from the office only. And, give the address of the office for picking up the products. In short, these kinds of employees turn the office into a shopping palace

How to tackle these virtual shopaholics. Most of them, make the transactions from office card only. So, keep a track on the company’s credit cards of these employees by checking the expense reports.

8. They yell at their co-workers and clients

These short-tempered employees always create a nuisance. Many employees have lots of complaints about  them. They disrespect co-workers and speak rudely with clients. As a result, high performing employees think about searching for a better option. And, the clients look out for other service providers.

In order to tackle these kinds of employees, understand their psyche. Sometimes, a productive employee behaves in an awkward manner. They might be having some personal issues. Meet them personally and clarify all the problems. Keep a track of their progress. If they don’t control their temper, it is better to leave them.

More by this author

Yatin Khulbe

Positivity Advocate

Ten-Year Mental Suffering Taught Me Ten Lessons to Be Mentally Strong Myths_of_Yoga 10 Myths of Yoga Fractured – Last Myth Will Change the Way You Think 8 Types of Toxic Employees Behaviors That Are Destructive To Any Companies (And How To Deal With Them) Long Distance Relationships 10 Things To Remember If You’re In A Long Distance Relationship mindfulness 10 Easy Ways To Practice Mindfulness

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Published on March 20, 2019

How to Write a Powerful Mission Statement for Your Business

How to Write a Powerful Mission Statement for Your Business

Have you ever felt lost in the minutia of your job?

As a business owner, I can relate to getting bogged down in the day to day operations of my business. Things like inventory, payroll, scheduling, purchasing and employee management take up the bulk of my day.

While these things are important and need to get done, focusing too much on the details can make you lose sight of the big picture. This is why having a good mission statement comes in handy.

What is a Mission Statement?

Put simply, a mission statement is an internal document that provides a clear purpose for the organization. It provides a common reference point for everyone in the organization to start from.

In other words, after reading your company’s mission statement, managers and employees should be able to answer the question “What are company’s main objectives?” For example, Southwest Airlines mission statement reads:[1]

“Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.”

In this single statement, Southwest conveys the company’s goals of providing the highest level of customer service as well as providing a good working environment for their employees.

Mission Statement VS. Vision Statement

While the mission and vision statements are related, there are subtle but distinct differences the you should be aware of.

First of all, a mission statement is designed primarily as an internal company document. It provides clarity and direction for managers and employees.

While there’s nothing wrong with sharing your company’s mission statement with the outside world, its intended audience is within the company.

While a mission statement provides a general framework for the organization, the vision statement is usually a more inspirational statement designed to motivate employees and inspire customers. Going back to Southwest Airlines, their vision statement reads:[2]

“To become the world’s most loved, most flown, and most profitable airline.”

This statement inspires good feeling from the customer while motivating the employees to achieve that vision.

What Does a Good Mission Statement Look Like?

When coming up with a mission statement, it’s important to take your time and do it right. Too often, people (especially entrepreneurs) just write down the first thing that comes to mind and they end up with worthless or (worse yet) a generic mission statement that is utterly useless.

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Remember, a mission statement should provide a common framework for everyone in your organization.

When writing a mission statement, you should always try to incorporate the following;

  • What we do?
  • How we do it?
  • Whom do we do it for?
  • What value are we bringing?

Now, you can see how tempting it is to just come up with something generic that ticks off those four boxes. Something like “We provide the best widgets available online for the consumer.”

After all, that did check off all the boxes:

What we do? Provide widgets.

How we do it? Online.

Who do we do it for? The consumer.

What value we bring? The best widgets.

The problem with this mission statement is that it could apply to any number of companies producing the same widget. There is nothing to distinguish your company or its widgets from any of your competitors widgets.

Compare that mission statement to this one:

“We provide the highest quality widgets directly to the consumer at an affordable price backed up with a 100% satisfaction guarantee. If our clients aren’t 100% satisfied, we’ll make it right.”

What’s the difference?

Both mission statements answer all the same questions of what, how, whom and value. But in the second statement, they are differentiating their company from all other competitors by answering the question “what makes us unique”.

Another way to read that is, “Why you should buy from us.” In this example, it’s because our widgets are of the highest quality and we stand behind them 100%.

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You might have noticed the statement didn’t say that we sell widgets at the lowest possible price. That’s because we are emphasizing quality and satisfaction over price.

A different company’s mission statement may emphasize selling widgets at the lowest possible price with little to no mention of a guarantee.

Hallmarks of a Good Mission Statement

1. Keep It Brief

Your mission statement should be no longer than three sentences. This is not your company’s magnum opus.

You should be able to distill the what, how, who and why questions into a succinct message.

2. Have a Purpose

A company’s missions statement should include the reason it even exists.

Make clear exactly what the company does with statements like “We strive to provide our customers with …….”

3. Include a “How”

Take this as an opportunity to differentiate your company from its competitors.

How do you provide a product or service that’s different or better than how your competitor provides it?

4. Talk About the Value You Bring to the Table

This is where you can really set yourself apart from the competition. This is the “why” customers should buy from you.

Do you offer the lowest prices? Fastest delivery? Exceptional customer service? Whatever it is that sets you apart and gives your particular products, services or company an advantage talk about it in the mission statement.

5. Make Sure It’s Plausible

It’s okay to shoot for the stars just to settle for the moon, but not in a mission statement.

Being overly ambitious will only set you and your employees up for failure, hurt morale and make you lose credibility. You will also scare away potential investors if they think that you are not being realistic in your mission statement.

6. Make It Unique and Distinctive

Imagine if someone who knew nothing about your business walked in and saw how it was operating, then they read your mission statement. Would they be able to recognize that mission statement was attached to that business? If not re-work it.

7. Think Long Term

A mission statement should be narrow enough so that it provides a common framework for the existing business, but open enough to allow for longer term goals. It should be able to grow as the business grows.

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8. Get Feedback

This is very important, especially from managers and employees.

Getting their input can clarify how they currently see the company and their role within the organization. It’s also a good way to get people “on-board,” as studies show that people are more likely to go along with an idea if they feel included in the decision making process beforehand.

9. Review Often and Revise as Necessary

You should review the missions statement often for two reasons.

First, as a reminder of what the essence of the company is. It’s easy to forget when you are in the day to day grind of the business.

And two, to make sure that the mission statement is still relevant. Things change, and not everything can be anticipated at the time a mission statement was written.

For example, if a mission statement was written before the advent of the internet, a company that use to sell things door to door now probably has a website that people order from. You should always update the mission statement to reflect these changes.

The Value of Mission Statements: Why Go Through All of These in the First Place?

It may seem like a lot of work just for a few sentences that describe a company, but the value of a well written mission statement should not be discounted.

First of all, if you are an entrepreneur, crystallizing the what, how, whom and value questions will keep you focused on the core business and its values.

If you are a manager or other employee, knowing the company’s basic tenants will help inform your interactions with both customers and colleagues alike.

Strategic Planning

A relevant mission statement acts as a framework for strategic planning. It provides guidance and parameters for making strategic decisions for the future of the company.

Measuring Performance

By having the company’s mission in a concrete form, it also allows for an objective measurement of how well the organization is meeting its stated goals at any one time.

Management can identify strengths and weaknesses in the organization based on the criteria set forth in the mission statement and make decisions accordingly.

Solidifying the Company’s Goals and Values for Employees

Part of a well run organization is nurturing happy and productive employees.

As humans, we all have an innate need for both purpose and to be part of something larger than ourselves. Providing employees with a clearly defined mission statement helps to define their role in the larger organization. Thus, fulfilling both of these needs.

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Now I’m not saying that a mission statement can overcome low pay and poor working conditions, but with everything else being equal, it can contribute to a happier and more productive workforce.

To Hold Management Accountable

By creating a mission statement, a company is publicly stating its highest values and goals for the world to see. By doing so, you are inviting both the public and your employees to to scrutinize how well the company lives up to its ideals.

So if you state that you only provide the highest quality products, and then offer something less, it’s fair for both the public and the employees to question, and even call for a change in management.

If management doesn’t take the mission statement seriously, no one else will either; and the legitimate authority that management rely’s on will be diminished.

To Serve as an Example

This is the opposite side of the coin from the previous statement. If the highest levels of management are seen taking the mission statement seriously and actively managing within the framework of the statement, that attitude filters down throughout the organization.

After all, a good employee knows what’s important to their boss and will take the steps necessary to curry favor with them.

Finally, use the company’s mission statement as a way to define roles within the company. You can do this by giving each division in the company a copy of the mission statement and challenge the head of each division to create a mission statement for their respective departments.

Their individual mission statements should focus on how each department fits in and ultimately contributes to the success of the company’s overall mission statement. This serves as both a clarifying and a team building exercise for all parts of the organization.

Final Thoughts

Developing a mission statement is too often just an after-thought, especially for entrepreneurs. We tend to prioritize things that we perceive will give us the biggest “bang for our buck.”

Somehow, taking the time and effort to sit down and think seriously about the what, whom, how and value of our business seems like a waste of time. After all, we got in the business to make money and become successful, isn’t that all we need to know?

That mindset will probably get you started okay, but if you find yourself having any success at all, you’ll find that there really is such a thing as growing pains.

By putting in the time and effort to create a mission statement, you are laying the groundwork that will give you a path to follow in your growth. And isn’t building long term success what we are really after?

More Resources About Achieving Business Success

Featured photo credit: Fab Lentz via unsplash.com

Reference

[1] Southwest Airlines: About Page
[2] Fit Small Business: 10 Vision Statement Examples To Spark Your Imagination

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