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10 Email Etiquette Tips To Build Your Professional Image

10 Email Etiquette Tips To Build Your Professional Image

In my daily work as an academic advisor in higher education, a large percentage of my professional communication is composed via email correspondence. Though it is a part of daily routine, email correspondence from students who are training to enter the work world as competent professionals are often littered with barriers to effective communication.

Whether you are a student making the leap to the “real world,” applying for jobs, or a new professional, what can you do to project a more polished image?  Start by considering these 10 common pitfalls in professional email etiquette, and learn how each may be damaging your professional image.

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  1. Know when email is appropriate. Is great detail or explanation required? Can tone be easily misconstrued? Is the subject matter time sensitive? If the answer is yes to any of the previous questions, email may not be the appropriate venue. However, if you are contacting someone who is difficult to reach in person or by phone, asking a simple question, or providing informational items, email is probably most appropriate.
  2. Don’t assume the recipient knows you. Especially if the email is your first contact with the individual, or the recipient will be receiving a high volume of emails, don’t assume they know you. I may be the only person by my name who is an advisor at my institution, but there may be dozens of similar first names in the hundreds of students I have contact with each semester. This problem is compounded when the institutional email or an email without identifying information (like [email protected]) is used. Refrain from any use of a personal email address if an institutional or business email is provided. If a personal email must be used, keep it clean and practical ([email protected]).
  3. Don’t assume the recipient knows all the details. “I need to drop that class,” is a common email request I will receive. Certainly worth honoring, but such a request is inherent with an entire host of issues. Namely the absence of key details. Whose class am I dropping? Which class? This goes for any form of professional communication. Take the time to provide as much detail as possible on the front end. This will eliminate time and effort taken later in the “back and forth”, and convey that you are organized and pay attention to detail.
  4. Include full contact information. Consistent with your professional image, be sure and sign off with not only your full name, but also any contact information that may be helpful for the recipient in getting back in touch with you. The content of some emails may be involve a request to contact you by phone or through another form of communication.
  5. Don’t use text speak. Just because you may be composing the email on a mobile device or tablet, does not mean it is professional to use “text speak” in a professional email, ever. When you are composing emails from these devices, it is imperative to proofread before hitting send, as most now contain predictive text technology that may incorrectly finish words and change the message or tone entirely.
  6. Forget about backgrounds, crazy fonts, and colors. Keep it black and white, and simple. Extra colors and backgrounds only serve to make it more difficult to the reader, and make them less likely to respond or take the email seriously as professional communication – especially in an age where scams are prominent. Fonts that are not standard are distracting, hard to read, and make you come across as silly.
  7. Use “out of office” correctly. This can be an important feature in email, especially if you are planning to be away for any extended period of time outside of normal anticipated working hours. Rather than just say you are away, include alternative contacts so those who are trying to contact you can still conduct business if needed. Use it with discretion though. I once had a student who had their email set full-time to auto-reply with “I will consider your message and respond accordingly.” He would then never reply. You can only cry wolf so many times.
  8. Beware of auto-fill. I often receive emails not intended for me because of this very issue. Most email systems will begin to generate options to auto-fill the “To:” field as you begin typing the address, based on previous emails you’ve sent to. Be sure to read these options carefully, and review before clicking send. It may be the difference between sending an email to your wife or the President. You don’t need to be told these are entirely different audiences.
  9. Don’t say things you wouldn’t say in person. Some of the more intriguing email exchanges I’ve experienced include those from individuals who will display more aggression or unprofessionalism in an email, but will never correspond that way in person. Don’t act in a way or say things that you wouldn’t normally in conversation. First of all, it won’t do you any favors in getting a response, and second, it may damage your rapport with that person in the flesh.
  10. When in doubt, err on the formal side. Using “Mr.” or “Ms.”, or the full first name instead of assuming a shorter form should always be done in cases in which you are unsure. When applying for a job, stick with the formal “To Whom It May Concern”. As communication progresses, certain formalities may be dropped, but initiating contact informally sets the bar below a professional standard.

Featured photo credit: Focus/Financial Times photos via imcreator.com

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Last Updated on March 12, 2019

20 Inspiring Vision Statement Examples (2019 Updated)

20 Inspiring Vision Statement Examples (2019 Updated)

There is normally a lengthy list of things you need to consider when starting a business, and if you don’t manage them properly, your excitement can quickly turn into overwhelm. What can support you to stay inspired and on the right track when starting out? You guessed it: this is your vision statement.

What Is a Vision Statement?

A vision statement is like a photograph of your future business, which gives your business shape and direction.

A vision statement provides the direction and describes what the founder wants the organization to achieve in the future; it’s more about the “what” of a business. It is different from a mission statement, which describes the purpose of an organization and more about the “how” of a business.

If you were to take a photo of your future business now, what would it look like? What do you want your business to be recognized for one day?

You need to have a crystal clear vision when you start out, otherwise you can get easily lost in deciding the best way forward. When you are making strategic decisions for your business and even daily operation decisions, your vision statement will give you the inspiration and targeted direction you need.

The Importance of a Vision Statement

Without a vision statement, your business will lack motivation to keep going.

If you don’t aim for anything, you might not hit anything. The more specific and clear you are, the better your chances are at seeing your vision turn into reality.

The importance of a vision statement cannot be overlooked; not only does it provide long term direction and guidance, but it also gives you the inspiration and the necessary energy to keep going when you feel lost.

Always keep your vision statement alive by revisiting it regularly and communicating your vision with other members of the team, to inspire and motivate them as well.

How to Craft an Inspiring Vision Statement

1. Dream big and use clear language

An inspiring vision statement should inform a clear direction and priorities for the organization, while challenging all the team members to grow together. Based on our expert sources’ advice, we’ve got some great tips for you:

  • Imagine how you want the business to be like in five to ten years.
  • Infuse the business’ values in the statement.
  • Make sure that the statement is implying a clear focus for the business.
  • Write your vision statement in the present tense.
  • Use clear and concise language.
  • Ensure the statement is easily understood.

There are many different types of vision statements and there is no wrong or right way to do it. The most important thing is to resonate with it. It will always inspire you and give you a clear targeted direction.

2. Get inspirations from the successful companies.

Having researched on a number of successful companies’ vision statements, I’ve shortlisted 20 good examples for the new startups:

Short vision statements made up of a few words only:

1. Disney

To make people happy.

2. Oxfam

A just world without poverty.

3. Ikea

To create a better every day life for the many people.

Quantitative statements are based on numbers, quantities:

4. Microsoft

Empower every person and every organization on the planet to achieve more.

    5. Nike

    Bring inspiration and innovation to every athlete* in the world. (*If you have a body, you are an athlete.)

      Qualitative statements are based on qualities that you want to have:

      6. Ford

      People working together as a lean, global enterprise to make people’s lives better through automotive and mobility leadership.

      7. Avon

      To be the company that best understands and satisfies the product, service and self-fulfillment needs of women—globally.

      Competitor based statements – this type is becoming less common, but famous examples are:

      8. Honda – in 1970

      We will destroy Yamaha.

      9. Nike – in 1960s

      Crush Adidas.

        10. Philip Morris – in 1950s

        Knock off RJR as the number one tobacco  company in the world.

        Role Model Vision Statements – using another company as an example:

        11. Stanford University – in the past

        To become the Harvard of the West.

        12. Reach for Success – in the past

        To become the next Tony Robbins in self development.

        Internal Transformations vision statements:

        13. Apple

        To produce high-quality, low cost, easy to use products that incorporate high technology for the individual.

        14. Giro Sport Design

        To make sure that riding is the best part of a great life.

        15. Tesla

        To accelerate the world’s transition to sustainable energy.

        16. Sony

        To be a company that inspires and fulfills your curiosity.

        17. Facebook

        To give people the power to share and make the world more open and connected.

          Longer and more detailed vision statement:

          18. Walmart

          To give customers a wide assortment of their favorite products, Every Day Low Prices, guaranteed satisfaction, friendly service, convenient hours (24 hours, 7 days a week) and a great online shopping experience.

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          19. Coca Cola

          To achieve sustainable growth, we have established a vision with clear goals:

          Profit: Maximizing return to share owners while being mindful of our overall responsibilities.

          People: Being a great place to work where people are inspired to be the best they can be.

          Portfolio: Bringing to the world a portfolio of beverage brands that anticipate and satisfy peoples; desires and needs.

          Partners: Nurturing a winning network of partners and building mutual loyalty.

          Planet: Being a responsible global citizen that makes a difference.

            20. Heinz

            Our VISION, quite simply, is to be: “The World’s Premier Food Company, Offering Nutritious, Superior Tasting Foods To People Everywhere.” Being the premier food company does not mean being the biggest but it does mean being the best in terms of consumer value, customer service, employee talent, and consistent and predictable growth.

            The Bottom Line

            Remember, always keep your vision statement up-to-date to direct your company’s actions.

            Remember, once you reach your vision, it needs to be changed. General Motors overtook Ford as #1 automotive company in the world because once Ford’s goal was reached, they never updated it.

            Keep your vision statement alive and visibly in front of you, revisit it and let it help direct your actions and activities. This is the fun part: this is where you get to dream really big and allow your imagination to fly as high as you want.

            Don’t hold back, let your creative juices flow and give yourself permission to explore what is possible for your business.

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            To your success!

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