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10 Tricks Successful Businesses Use To Keep Customers Loyal

10 Tricks Successful Businesses Use To Keep Customers Loyal

So you want to run a successful business do you? While it definitely takes a lot of hard work to do that, you might be surprised by how simple the steps are in regards to reaching that goal. Indeed, at the foundation of every expanding business lies the customer. For your company to be the best it can be, it has to be run in a way that focuses on expanding the number of loyal, repeat customers that you have.

Don’t worry. Finding new customers and keeping them happy doesn’t require a huge monetary investment on your part. All it takes is a bit of care, consistency, creativity, and hard work.

Now, onto the specifics. What do successful businesses do to grow a loyal group of customers? Get out your pen and notepad because I’m going to lay it all out for you.

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1. They have standards.

Is anybody else here a fan of Gordon Ramsay’s Kitchen Nightmares? Well, whether you are or not, the show teaches us all a simple lesson about running a successful business: setting standards and expectations are a must. When employees know what to expect, and are given clear direction, the company runs more smoothly. And when the company runs more smoothly, the customer takes notice.

Of course, you can always leave room for improvisation, but you want the core values of your business to stay consistent. If you do that, customers will in turn reward you with consistent purchases.

2. They flaunt what they’ve got.

Okay, so perhaps it’s not so obvious as that. However, it is true that successful businesses are able to subtly inform potential customers exactly why they are great, and in turn why they should bring their business to this business. They don’t brag, but they aren’t too modest either. Take Apple or Samsung, for instance. Their smartphone commercials do a great job of revealing exactly how and why their product will improve their customer’s lives. This technique works in nearly every industry. You just need to figure out how to get your positive message out to your customers.

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3. They make use of data and analytics.

The use of “analytics” is a growing trend in business, with sports perhaps being the best example. Teams, like the NBA Houston Rockets, analyze hundreds of data points and collected statistics in order to improve their product. This, in turn, acquires more customers/fans. Of course, you don’t have to be a major sports team to make use of the same concepts. Keeping track of customer related data can be an easy and effective way to determine whether your satisfying their needs sufficiently. All it really takes is some basic mathematics and a few hours a day in Excel — so get cracking!

4. They communicate.

Most successful businesses have some method of communicating with their customers, whether it be through little surveys, employee interaction, or something else that’s more outside-of-the-box. It is most important that customers feel like they are heard, and that you are receptive to their ideas. One of the most successful businesses in the world, video-game company Blizzard Entertainment, is famous for this. They make a point of interacting with fans on a daily basis through online message boards, gathering data, conversing with them, and making note of their ideas. Take notice of your customers, and they will return the favor.

5. They stay on the cutting edge.

When you go to most successful restaurants these days, you’ll find that they don’t have wood paneling on the walls and disco balls attached to the ceilings any more. Smart businesses know that they have to keep up with their customer base, not only because their wants and needs are constantly evolving, but also because everyone gets bored of the same old thing after a while. Just look at McDonalds, as an example. Years ago we were just fine with their offerings. However, nowadays their burger lineup seems drab and disappointing compared to some other establishments. Whatever field your business is in, it’s best to stay abreast of what is hip and happening at any given moment, as that will help you retain and gain customers.

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6. They add incentives.

As a way to say “thank you,” many successful businesses have something akin to a loyalty program. Take Starbucks for example, where if you buy something on a daily basis, you will eventually have access to a bunch of perks (that include discounts and free drinks). You don’t want to bribe your customers, per se, but it’s always nice to give back a little bit. If you want your customers to be loyal to you, then you need to show some loyalty to them as well. A “thank you” can come in many forms as well — even a simple e-mail thanking a customer for their visit is a nice gesture, especially if you don’t have the resources to be giving out any freebies.

7.  They make their product both affordable and valuable.

In this day and age, running a business means catering to one of the fastest growing consumer bases — millennials. To capture that market, you’ll need to ensure that your product is reasonably priced and offers a lot to the customer. Sort of like Netflix, where you get so much for your $7.99 subscription that you almost feel like you’re ripping them off. Whatever your business is about, you’ll have to find that healthy balance where your customer feels like they are getting a lot, while all the while you’re still making a decent living. Not easy, but it’s one of the best ways to rapidly gain customers.

8. They use social media in a clever fashion.

Has anyone else followed Taco Bell’s Twitter account? The hilarious, sometimes self-deprecating nature of its tweets are great. Taco Bell does a perfect job of selling its product to its main customer base. Now, you don’t have to be as good as them, but you should try and acquire some kind of social media presence, especially if you want to touch base with the aforementioned millenials. Not only can social media be used as a way to advertise more cleverly, but you can also use it to communicate with your customers. It’s sort of like killing two birds with one stone!

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9. They have a smartphone app.

This section ties in to what I was talking about in regard to incentives above. With so many people tied to a smartphone or tablet these days, it’s crucial to get your business onto the iPhone App Store and Android’s Google Play. Through your app, you can offer loyalty rewards, and connect your customers to your social media accounts and other promotions. It’s the perfect way to tie several key aspects of the customer experience together!

10. They use gimmicks to build hype.

Can you say “McRib” with me? Or how about IHOP’s free pancake day? Or what about World of Warcraft’s yearly April Fools gags? All of these might seem to be superfluous things at first glance, but they all play a role in getting each of those companies extra business. There are certain things you can do to make your company stand out, whether it’s creating a satirical piece relating to the product you sell, or crafting a limited time product that is just crazy enough that people will feel a desperate inner need to go and buy it right then and there. Come on, we’ve all been there with the McRib. Don’t lie and tell me you haven’t.

Of course, you should keep the gimmicks to a minimum. All I am saying is that a few, well-timed, spaced out promotions like the ones laid out above just might give you more of a return on your investment than you initially bargained for.

Are you a business owner? What are some of the things you do to build brand loyalty and grow your customer base? Comment below!

Featured photo credit: Business School/University of Salford Press via flic.kr

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Last Updated on July 23, 2019

How to Make a Career Change at 40 and Stop Feeling Stagnant at Work

How to Make a Career Change at 40 and Stop Feeling Stagnant at Work

There are plenty of people who successfully made a career change at the age of 40 or above:

The Duncan Hines cake products you see in the grocery store are a good example. Hines did not write his first food guide until age 55 and he did not license his name for cake mixes until age 73.

Samuel L. Jackson made a career change and starred alongside John Travolta in Pulp Fiction at the age of 46.

Ray Kroc was age 59 when he bought his first McDonald’s.

And Sam Walton opened his first Wal-Mart at the age of 44.

I could keep going, but I think you get the point. If you have a sound mind and oxygen in your lungs, you have the ability to successfully make a career change.

In this article, I’ll look into why making a career change at 40 seems so difficult for you, and how to make the change and get unstuck from your stagnant job.

What’s Holding You Back from Making a Career Change?

There are a flood of amazing reasons to make a career change at 40. Heck, you could argue the benefits of making a career change at any age. However, there is something a little different about making a career change at 40.

When you are 40, you probably have lots of “responsibilities” that come into the decision-making process. What do I mean by responsibilities, you ask?

Responsibilities tend to be our fears and self-doubt wrapped in a bow of logic and reason. You may say to yourself:

  • I have bills to pay and a family to support. Can I afford the risk associated with a career change?
  • What about the friends I have made over the years? I cannot just abandon them.
  • What if I do not like my career change as much as I thought I would? I could end up miserable and stuck in a worse situation.
  • My new career is so different than what I have been doing, I need additional training and certifications. Can I afford this additional expense and do I have the time recoup my investment?
  • The economy is not the best and there is so much uncertainty surrounding a new career. Maybe it would be better to wait until I retire from this company in 15 years, and then I can start something new.

If you have experienced any of these thoughts, they will only pacify you for a short period of time. Whether that time is a few weeks, a few months, or even a few years.

Since you know that you prefer to do something else for a living, you start to feel stagnant in your current position.

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Your reasons for inaction that used to work are no longer doing the trick. What used to be a small fissure in your dissatisfaction in your current position is now a chasm.

Ideally, you never stay in a situation until that point, but if you did, there is still hope.

4 Tips To Change Your Career at 40

You do not have to feel stagnant in your current role any longer. You can take steps to conquer your fears and self-doubt so you can accomplish your goal of changing your career.

The challenge of changing your career is not knowing where to begin. That feeling of overwhelm and the fear of uncertainty is what keeps most people from moving forward.

To help you successfully change your career at the age of 40, follow these four tips.

1. Value Your Time Above Money

There is nothing more valuable than your time. You are likely receiving a pay-check or two every month that is replenishing your income. Money is something you can always receive more of.

When it comes to your time, when it is gone, it is gone. That is why waiting for the perfect situation to make a career change is the wrong mindset to have.

Realistically, you will never find the perfect situation. There will always be something that could be better or a project you want to finish before you leave.

By placing your time above money, you will maximize your opportunity to succeed and avoid stagnation.

If you feel disconnected when you are at work, understand that you are not alone. According to a Gallup Poll, only 32% of U.S. employees said they were actively engaged at work.[1]

Whether you think your talents are not being properly utilized, the politics of promotion stress you out, or you feel called to do something else with your life; the time to act is now.

Do not wait until you retire in another 10 to 20 years to make a career change. Put a plan in place to make a career change now. You will thank yourself later.

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2. Build a Network

Making a career change is not going to be easy, but that does not mean it is impossible.

One benefit to being further along in your career is the people you associate with are further along in their career as well.

Even if most of the people in your immediate network are not in your target industry, you never know the needs of the people with whom they associate.

A friend of mine recently made a career change and entered the real estate industry. The first thing he did was tell everyone he knew that he was a licensed real estate agent.

It was not as though he thought everyone he knew was getting ready to sell their home. He wanted to make sure he was in the front of our mind if we spoke to anyone purchasing or selling their home.

You may have had a similar experience with a financial adviser canvasing the neighborhood. They wanted to let you know they were a local and licensed financial adviser. Whether you or someone you knew was shopping for an adviser, they wanted to make sure you thought of them first.

The power of your network being further along in their career is they may be the hiring manager or decision-maker.

You want to let people know you are considering a career move early in the process, so they are thinking of you when the need arises.

Let me put it to you in the form of a question: When is the best time to let people know you have a snow shoveling business?

In the summer when there is not a drop of snow on the ground.

Let them know about your business in the summer. Then ask them if it is okay to keep in touch with them until the need arises. Then you want to spend the entire fall season cultivating and nurturing the relationship. As a result, when the winter comes around, they already know who is going to shovel their snow.

If you want to set yourself apart from your competition, start throwing out those feelers before the need arises. Then you will be ahead of your competition who waited until the snow fell to start canvasing the neighborhood.

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Learn about networking here: How to Network So You’ll Get Way Ahead in Your Professional Life

3. Believe It Is Possible

One of the greatest mistakes people make when they want to try something new, is they never talk to people living the life they want.

If you only talk to friends who have not changed their career in 30 years, what kind of advice do you think they will give you? They are going to give you the advice that they live by. If they have spent 30 years in the same career, they most likely feel stability of career is essential to their life.

In life, your actions often mirror your beliefs. Someone who wants to start a business should not ask for advice from someone who never started one.

A person who never took the risk of starting a business is most likely risk adverse. Consequently, they are going to speak on the fact that most businesses fail within the first five years.

Instead, if you talk to someone who is running a business, they will advice you on the difficulties of starting a business. However, they will also share with you how they overcame those difficulties, as well as the benefits of being a business owner.

If you want to overcome your fears and self-doubt associated with changing your career at 40, you are going to need to talk to people who have successfully managed a career change.

They are going to provide you a realistic perspective on the difficulties surrounding the endeavor, but they are also going to help you believe it is possible.

Studies show the sources of your beliefs include,[2]

“environment, events, knowledge, past experiences, visualization etc. One of the biggest misconceptions people often harbor is that belief is a static, intellectual concept. Nothing can be farther from truth! Beliefs are a choice. We have the power to choose our beliefs.”

By choosing to absorb the successes of others, you are choosing to believe you can change your career at 40. On the other hand, if you absorb the fears and doubts of others, you have chosen to succumb to your own fears and self-doubt.

4. Put Yourself Out There

You are most likely going to have to leave your comfort zone to make a career change at 40.

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Reason-being, your comfort zone is built on the experiences you have lived thus far. So that means your current career is in your comfort zone.

Even though you may be feeling stagnant and unproductive in your career, it is still your comfort zone. This helps explain why so many people are unwilling to pursue a career change.

If you want to improve your prospects of launching your new career, you are going to need to attend industry events.

Whether these events are local or a large conference that everyone attends, you want to make it a priority to go. Ideally you want to start with local events because they may be a more intimate setting.

Many of these events have a professional development component where you can see what skill-sets, certification, and education people are looking for. Here you can find 17 best careers worth going back to school for at 40.

You can almost survey the group and build your plan of action according to the responses you receive.

The bonus of exposure to your new industry is you may find yourself getting lucky (when opportunity meets preparation) and creating a valuable relationship or landing an interview.

Final Thoughts

Whatever the reason, if you want to change your career, you owe it to yourself to do so. You have valuable in-sight from your current career that can help you position yourself above others.

Start sharing your story and desire to change your career today. Attend industry events and build a mindset of belief. You have everything you need to accomplish your goal, you only need to take action.

More Resources About Career Change

Featured photo credit: https://unsplash.com/photos/HY-Nr7GQs3k via unsplash.com

Reference

[1] News Gallup: Employee Engagement In US, Stagnant In 2015
[2] Indian J Psychiatry: The Biochemistry Of Belief

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