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How to Work With Creatives

How to Work With Creatives

“We love what you’ve done, but we feel that it just needs a few minor tweaks…”

If you have ever uttered that phrase, you’ve undoubtedly contributed to one of the more frustrating aspects of working in a creative environment. Creatives—a term coined by the marketing industry to describe creative employees and contractors such as graphic designers, copywriters, and the like—are skilled workers who are often hired for projects that businesses can’t handle internally. These creatives take care of branding, web design, promotional materials, web copy, and so much more, but it’s important to know how to work with them in a manner that will alleviate stress and frustration all around.

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Should you find yourself in a position where you’ll be working with a creative, please take note of the following suggestions. I can assure you that your professional relationship will be far less tetchy if you adhere to the dos and don’ts outlined below.

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DO:

  • Sit down with them and explain every aspect of what you’re thinking about. Filling out a creative brief that covers all the different aspects of the project at hand is a great way to lay everything out on paper so you can refer back to it at regular intervals. You’ll be able to establish the scope of the project and all the assets required for it, and in turn you’ll find out how much time each aspect will take. This will allow you to set a solid critical path, and stick to your budget.
  • Show them examples of what you like, and what you don’t like. One of the worst things you can ever do is say something akin to: “I’ll know what I don’t like when I see it.” You (hopefully) wouldn’t go into a restaurant, order everything on the menu just to taste it, and then only pay for the one or two items that you liked, would you? The same thing goes for creative work: you are not entitled to receive thirty different versions to pick and choose from when you’ll only end up paying for one.
  • Familiarize yourself with terminology so you know how to describe what is is you’re looking for. You’ll be able to receive the business card of your dreams if you let the designer know you’d like letterpress printing, rather than just saying that you like cards that look “smooshed in”, and expecting them to know what the hell you’re talking about.
  • Realize that white space is a good thing, and that your logo doesn’t have to fill the whole bloody space. Have you ever owned a pair of Levi’s jeans? If you have, you probably remember that the label was a little patch on the back of the belt area—it wasn’t stretched across your rear end and down your leg. Less is often more, and subtlety = elegance.

DON’T:

  • Let a committee make decisions. If you’re the CEO or project manager, establish right from the beginning that you will have the final say as to whether any adjustments are needed. When you allow a committee to give their opinion about a design or written piece, you’ll have a dozen different opinions to balance, and you’ll end up second-guessing your own decisions. Chances are that the people you’ll be asking will have varying levels of experience and familiarity with the subject, but they won’t agree on anything. Let one person deal with the creative and make all necessary decisions.
  • Say: “This should only take you a few minutes to do.” You likely have absolutely no concept of how long that assignment would take, as you hired this creative person because you couldn’t do this task yourself. What you think may only take a few minutes may in fact require several hours’ worth of work, so it’s best to ask how long it’ll take and then determine whether you have enough money in the budget to cover that work.
  • Tell anyone to “make it POP more”, because that means absolutely nothing and you’ll be loathed just for having said something that douchey. If you don’t know the correct terminology for what you’re trying to express, then find images or examples that illustrate what it is you’re looking for as mentioned in the “DO” section above.
  • Demand that changes should be made if the subject you’re dealing with is something you’re unfamiliar with: instead, trust in the fact that they know what they’re doing. Chances are that you wouldn’t second-guess your dentist with regard to the tools used on your teeth, and you wouldn’t hover over your mechanic’s shoulder, suggesting that they switch around certain plugs and such in your car’s engine, right? Please show that same courtesy to your creative team. They’re no less skilled than any other professional, and if you insist upon peppering your copy with exclamation marks, or adding lens flares to your website just because you think they’re “neat”, you’ll end up looking like a jackass and your business will suffer as a result.
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Catherine Winter

Catherine is a wordsmith covering lifestyle tips on Lifehack.

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Last Updated on March 29, 2021

5 Types of Horrible Bosses and How to Beat Them All

5 Types of Horrible Bosses and How to Beat Them All

When I left university I took a job immediately, I had been lucky as I had spent a year earning almost nothing as an intern so I was offered a role. On my first day I found that I had not been allocated a desk, there was no one to greet me so I was left for some hours ignored. I happened to snipe about this to another employee at the coffee machine two things happened. The first was that the person I had complained to was my new manager’s wife, and the second was, in his own words, ‘that he would come down on me like a ton of bricks if I crossed him…’

What a great start to a job! I had moved to a new city, and had been at work for less than a morning when I had my first run in with the first style of bad manager. I didn’t stay long enough to find out what Mr Agressive would do next. Bad managers are a major issue. Research from Approved Index shows that more than four in ten employees (42%) state that they have previously quit a job because of a bad manager.

The Dream Type Of Manager

My best manager was a total opposite. A man who had been the head of the UK tax system and was working his retirement running a company I was a very junior and green employee for. I made a stupid mistake, one which cost a lot of time and money and I felt I was going to be sacked without doubt.

I was nervous, beating myself up about what I had done, what would happen. At the end of the day I was called to his office, he had made me wait and I had spent that day talking to other employees, trying to understand where I had gone wrong. It had been a simple mistyped line of code which sent a massive print job out totally wrong. I learn how I should have done it and I fretted.

My boss asked me to step into his office, he asked me to sit down. “Do you know what you did?” I babbled, yes, I had been stupid, I had not double-checked or asked for advice when I was doing something I had not really understood. It was totally my fault. He paused. “Will you do that again?” Of course I told him I would not, I would always double check, ask for help and not try to be so clever when I was not!

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“Okay…”

That was it. I paused and asked, should I clear my desk. He smiled. “You have learnt a valuable lesson, I can be sure that you will never make a mistake like that again. Why would I want to get rid of an employee who knows that?”

I stayed with that company for many years, the way I was treated was a real object lesson in good management. Sadly, far too many poor managers exist out there.

The Complete Catalogue of Bad Managers

The Bully

My first boss fitted into the classic bully class. This is so often the ‘old school’ management by power style. I encountered this style again in the retail sector where one manager felt the only way to get the best from staff was to bawl and yell.

However, like so many bullies you will often find that this can be someone who either knows no better or is under stress and they are themselves running scared of the situation they have found themselves in.

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The Invisible Boss

This can either present itself as management from afar (usually the golf course or ‘important meetings) or just a boss who is too busy being important to deal with their staff.

It can feel refreshing as you will often have almost total freedom with your manager taking little or no interest in your activities, however you will soon find that you also lack the support that a good manager will provide. Without direction you may feel you are doing well just to find that you are not delivering against expectations you were not told about and suddenly it is all your fault.

The Micro Manager

The frustration of having a manager who feels the need to be involved in everything you do. The polar opposite to the Invisible Boss you will feel that there is no trust in your work as they will want to meddle in everything you do.

Dealing with the micro-manager can be difficult. Often their management style comes from their own insecurity. You can try confronting them, tell them that you can do your job however in many cases this will not succeed and can in fact make things worse.

The Over Promoted Boss

The Over promoted boss categorises someone who has no idea. They have found themselves in a management position through service, family or some corporate mystery. They are people who are not only highly unqualified to be managers they will generally be unable to do even your job.

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You can find yourself persistently frustrated by the situation you are in, however it can seem impossible to get out without handing over your resignation.

The Credit Stealer

The credit stealer is the boss who will never publically acknowledge the work you do. You will put in the extra hours working on a project and you know that, in the ‘big meeting’ it will be your credit stealing boss who will take all of the credit!

Again it is demoralising, you see all of the credit for your labour being stolen and this can often lead to good employees looking for new careers.

3 Essential Ways to Work (Cope) with Bad Managers

Whatever type of bad boss you have there are certain things that you can do to ensure that you get the recognition and protection you require to not only remain sane but to also build your career.

1. Keep evidence

Whether it is incidents with the bully or examples of projects you have completed with the credit stealer you will always be well served to keep notes and supporting evidence for projects you are working on.

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Buy your own notebook and ensure that you are always making notes, it becomes a habit and a very useful one as you have a constant reminder as well as somewhere to explore ideas.

Importantly, if you do have to go to HR or stand-up for yourself you will have clear records! Also, don’t always trust that corporate servers or emails will always be available or not tampered with. Keep your own content.

2. Hold regular meetings

Ensure that you make time for regular meetings with your boss. This is especially useful for the over-promoted or the invisible boss to allow you to ‘manage upwards’. Take charge where you can to set your objectives and use these meetings to set clear objectives and document the status of your work.

3. Stand your ground, but be ready to jump…

Remember that you don’t have to put up with poor management. If you have issues you should face them with your boss, maybe they do not know that they are coming across in a bad way.

However, be ready to recognise if the situation is not going to change. If that is the case, keep your head down and get working on polishing your CV! If it isn’t working, there will be something better out there for you!

Good luck!

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