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8 Ways Your Assistant Can Make You More Effective

8 Ways Your Assistant Can Make You More Effective


    While good assistants can free us from routine office operations and guard our schedules, great assistants can accomplish routine non-supervisory work normally performed by a manager or executive, freeing us to focus on higher-level tasks.

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    SEE ALSO: Four Effective Natural Stress Remedies

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    For those of us fortunate enough to have great assistants, we know how significantly they can improve our effectiveness. I’ve been blessed to have two incredibly great assistants, and while each has moved on to positions of greater responsibility, their contributions remain with me.

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    High Payoff Contributions

    The following four items are tasks (or performance areas) that a trusted assistant can undertake readily, freeing your time of up to a couple of hours a day immediately and dramatically improving the operation of your office — unless it’s already a finely-tuned machine.

    1. Be the steward of your schedule. Encourage your assistant to take ownership of the effectiveness of your schedule. Make sure he or she understands your work priority and who can — and should — be allowed to override your planned day. Then, let your assistant begin managing your appointments for you. Meet with him or her every morning and afternoon to review it for a couple of weeks and then reduce the meetings to a frequency that serves you both.
    2. Filter and order your email. Really. Why do you need to decide which email you read — and why should you have to repeatedly make that decision based on when someone sends it? People send far too much email and exercise almost no discernment in how to make it more effective. Let your assistant decide what you need to read, and when. How the two of you organize this process is up to you.
    3. Take notes on topics of interest to you in meetings. If you’re using your assistant effectively, he or she already has an idea of what kind of information you need to perform your job well. Let them help you obtain it, and encourage them to make you aware of things you haven’t asked about.
    4. Identify improvements in office operations. This one’s easy. Or you can make it hard. If you don’t have another person who is the office manager, your assistant will be in a great position to recommend — or simply make happen — improvements in how people and information flow into and out of your organization. Give them the responsibility and authority to do it.

    Potential Game-Changers

    The remaining four items contain items some managers are comfortable with, and some items many are very uncomfortable with. No one promised management was easy; these potential game changers can help a great assistant help you be vastly more effective.

    1. Respond to routine email for you. Many of these are fairly easy. Typical examples include routine requests for information, responses to scheduling emails, and inquiries for which your subject matter expertise or specific decisions are not required. In other cases, allowing your assistant to understand how you would respond to similar messages will enable him or her to draft the responses for your review and transmission.
    2. Attend non-decisional meetings for you. If the purpose of the meeting is the distribution of information rather than decision-making, your assistant may free up some of your time for other things by attending these meetings and gathering the information. Then they can summarize it for your review.
    3. Demonstrate potential for advancement. Some really great assistants are very happy in that role and have no desire to move to other positions or to acquire additional responsibility, even when demonstrating clear capability for it. Others have the capability and the desire for increased responsibility. Consider giving it to them. Otherwise you lose a great assistant, as well as a potentially high performer for another job.
    4. Identify potential talent for you. What?! Let your assistant find talent for you?! Why not?  If an assistant has the ability, why waste it? Few people will know your organizational needs and management agenda as well as your assistant, and few people are as well-positioned to “sell” working for you. Does that mean let them hire the talent?  No. I’m not suggesting delegating hiring authority. I’m suggesting leveraging available assets to achieve greater effectiveness with limited time and resources.

    (Photo credit: Young Woman Wearing Headset via Shutterstock)

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    Last Updated on December 3, 2019

    7 Powerful Steps to Achieve Career Success

    7 Powerful Steps to Achieve Career Success

    I often hear people say, “I want to be successful but don’t know where to start” or “I’ve achieved career success yet I’m not happy.” And then I ask, “what does career success mean to you?” And many have a hard time articulating their response with much conviction.

    It’s common that people lack clarity, focus, and direction. And when you layer on thoughts and actions that are misaligned with your values, this only adds to your misdirected quest to achieve your career success.

    A word of caution. It’s going to take some time for you to think about and work on your own path for career success. You need to set aside time and be intentional about the steps you take to achieve career success. In my opinion, this step-by-step guide is apart of your life philosophy.

    1. Define Career Success for Yourself

    Pause. Give yourself time and space for self-reflection.

    What does career success mean to you?

    This is about defining your career success:

    • Not what you think you ‘should’ do
    • Not what people may think of you
    • Not adjusting to friends and family’s judgements
    • Not taking actions based on societal or community norms

    “A flower does not think of competing to the flower next to it. It just blooms” – Zen Shin

    When you strip away all your external influences and manage your inner critic, what are you left with? You need to define career success that best suits your life situation.

    There’s no fixed answer. Everyone is different. Your answer will evolve and be impacted by life events. Here are a few examples of career success:

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    • Work-life balance
    • Opportunities for growth and advancement
    • Feeling valued that my contributions had an impact

    Now even as you reflect on the examples above, the descriptions are not specific enough. You’ve got to take it deeper:

    • What do you mean by work-life balance?
    • What do you consider to be opportunities for growth and advancement?
    • How do you like to be recognized for your work? How do you know if your contributions have had an impact?

    Let’s take a look at some potential responses to the questions above:

    • I want more time with my family, and less stress at work
    • I want increased responsibilities, to manage a team, a higher income, and the prestige of working at a certain level in the company
    • I’d like my immediate leader to send me a thank-you note or take me out for coffee to genuinely express her or his gratitude. I’ll know I’ve made an impact if I get feedback from my coworkers, leaders and other stakeholders.

    Further questions to reflect on to help narrow the focus for the above responses:

    • What are some opportunities that can help you get traction on getting more time with your family? And decrease your stress at work?
    • What’s most important for you in the next 12 months?
    • What’s the significance of receiving others’ feedback?

    Now, I’m only scratching the surface with these examples. It takes time to do the inner work and build a solid foundation.

    Start this exercise by first asking what career success means to you and then ask yourself meaningful questions to help you dig deeper.

    What types of themes emerge from your responses? What keywords or phrases keep coming up for you?

    2. Know Your Values

    Values are the principles and beliefs that guide your decisions, behaviors and actions. When you’re not aligned with your values and act in a way that conflicts with your beliefs, it’ll feel like life is a struggle.

    There are simple value exercises that can help you quickly determine your core values. This one designed by Carnegie Mellon University can help you discover your top 5 values.[1]

    Once you have your top 5 values keep them visible. Your brain needs reminders that these are your top values. Here are some ways to make them stick:

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    • Write them on cue cards or notes and post it in your office
    • Take a picture of your values and use it as a screensaver on your phone
    • Put the words on your fridge
    • Add the words on your vision board

    Where will your value words be placed in your physical environment so that you have a constant reminder of them?

    3. Define Your Short-Term and Long-Term Goals

    When writing your short-term and long term life goals, use the SMART framework – Specific Measurable, Attainable, Relevant, and Time-bound. Treat this as a brainstorming exercise. Your potential and possibilities are limitless.

    How you define short-term and long-term is entirely up to you. Short-term can be 30 days, 90 days, or 6 months. Maybe long-term goals are 4 months, 1 year, or 10 years.

    Here are a few self-reflection questions to help you write your goals:[2]

    • What would you want to do today if you had the power to make it the way you want?
    • If no hurdles are in the way, what would you like to achieve?
    • If you have the freedom to do whatever you want, what would it be?
    • What type of impact do you want to have on people?
    • Who are the people you most admire? What is it about them or what they have that you’d want for your life or career?
    • What activities energize you? What’s one activity you most love?

    Remember to revisit your core values as you refine yours goals:

    • Are your goals in or out of alignment with your core values?
    • What adjustments do you need to make to your goals? Maybe some of your goals can be deleted because they no longer align with your values.
    • How attainable are your goals? Breakdown your goals into digestible pieces.
    • Do your short-term goals move you towards attaining your long-term goals?

    Get very clear and specific about your goals. Think about an archer – a person who shoots with a bow and arrows at a target. This person is laser focused on the target – the center of the bullseye. The target is your goal.

    By focusing on one goal at a time and having that goal visible, you can behave and act in ways that will move you closer to your goal.

    4. Determine Your Top Talents

    What did you love doing as a kid? What made these moments fun? What did you have a knack for? What did you most cherish about these times? What are the common themes?

    What work feels effortless? What work do you do that doesn’t seem like work? Think about work you can lose track of time doing and you don’t even feel tired of it.[3]

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    What are your desires? Try it out. Experiment. Take action and start. How can you incorporate more of this type of work into your daily life?

    What themes emerge from your responses? How do your responses compare to your responses from the values exercise and your goals?

    What do you notice?

    5. Identify ‘Feeling’ Words You Want to Experience

    Do you have tendencies to use your head or heart to make decisions?

    I have a very strong tendency to make rational, practical, and fact-based decisions using my head. It’s very rare for me to make decisions using my emotions. I was forced to learn how to make more intuitive decisions by listening to my gut when I was struggling with pivotal life decisions. I was forced to feel and listen to my inner voice to make decisions that feel most natural to me. This was very unfamiliar to me, however, it expanded my identity.

    Review this list of Feeling Words. Use the same technique you use for the values exercise to narrow down how you want to feel.

    Keep these words visible too!

    Review your responses. What do you observe? What insights do you gain from these responses and those in the above steps?

    6. Be Willing to Sit with Discomfort

    Make career decisions aligned with your values, goals, talents and feelings. This is not for the faint hearted. It takes real work, courage and willingness to cut out the noise around you. You’ll need to sit with discomfort for a bit until you build up your muscle to hit the targets you want.

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    Surround yourself with a supportive network to help you through these times.

    “These pains you feel are messengers. Listen to them” – Rumi

    7. Manage Your Own Career

    Not to be cynical, but no one can make you happy but yourself. If you don’t take control of your career and manage it like your own business – no one will.

    Discern between things that you can control and what you can’t control. For example, you may not be able to control who gets a promotion. However, you can control how you react to it and what you’ve learned about yourself in that situation.

    Summing Up

    For many who have gone through a career change or been impacted by life events, these steps may seem very basic. However, it’s sometimes the basics that we forget to do. The simple things and moments can edge us closer to our larger vision for ourselves.

    Staying present and appreciating what you have today can sometimes help you achieve your long-term goals. For example, if you’re always talking about not having enough time and wanting work-life balance, think about what was good in your work day? Maybe you took a walk outside with your co-workers. This could be a small step to help you reframe how you can attain work-life balance.

    Remember to take time for yourself. Hit pause, notice, observe and reflect to achieve career success by getting deliberate and intentional:

    1. Define Career Success for Yourself
    2. Know Your Values
    3. Define Your Short-Term and Long-Term Life and Goals
    4. Determine Your Top Talents
    5. Identify ‘Feeling’ Words You Want to Experience
    6. Be Willing to sit with Discomfort
    7. Manage Your Own Career

    “When you stop chasing the wrong things you give the right things a chance to catch you.” – Lolly Daskal

    Good luck and best wishes always!

    More Tips on Advancing Your Career

    Featured photo credit: rawpixel via unsplash.com

    Reference

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