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20 Things Only Waiters And Waitresses Would Understand

20 Things Only Waiters And Waitresses Would Understand

Most people being seated and served have no way of knowing what it feels like to be a waiter or waitress – and while guests are being served, we all want it that way. We want guests to leave with an experience that would warrant the words “pleasant” and “enjoyable”, even “indulgent” or “fun”. Happy guests are happy tippers, and we love happy tippers!  

Having been on both sides of the counter, I cringe when I see guests get bent out of shape even when they think they are completely justified. Unless I actually see someone spit in my water, I have a hard time getting irate.

Only by being a waiter or a waitress could you ever know that tips are hardly a thank you and that your best days are still very trying. Maybe it would be a better world if everyone had to wait tables for some length of time, not just to make some extra money but to pay some bills.

Take a look at these 20 things that only waiters and waitresses would understand:

1. You know how irregular-shift jet-lag feels

You don’t get the same shifts every day, week, or month, but are instead plugged-in where most needed and in accordance with who has called out, who hasn’t showed up, what foot traffic is expected, and how experienced the other waiters and waitresses will be during the shift. Without a set time and set routine, irregular shifts make an already tiring job more tiring and stressful. Having someone inexperienced or uncaring assigning shifts can compound things and make it all worse.

2. You know what the financial drain of side work is

You don’t just grab your tips and go home but are required to assemble takeout boxes and roll silverware at the end of your shift – while standing, usually! It isn’t based on what your tables’ used, but on pre-set amounts. The manager is watching just to make sure that you are working fast and not milking the clock; or stealing from another co-worker’s already finished side work. This constant shadowing of management can make you feel disrespected and less of an adult.

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3. You know you are always on Candid Camera

You have no privacy because the security cameras are on and sometimes it will be more than the manager watching from the office. Adjusting your pants, getting teary eyed, mouthing off or making a face, tripping or slipping are all recorded, and sometimes watched and replayed by the staff. What was supposed to be installed to protect the owners from theft and fraud is instead turned into a venue of entertainment and sometimes harassment. Sure you have nothing to hide, but sometimes you forget that big brother is watching – so you might regret letting your guard down from time to time.

4. You know team building exercises are humiliating for older adults

If you are a more mature waiter or waitress working for an establishment that is designed to depend on youthful staff, you might find the clapping, singing, and sometimes dancing before shifts demoralizing, especially if this is a second job you had to take on because your primary job is not paying enough to make ends meet. Some can have fun with it, but for you this might just be more sour grapes to whine about.

5. You know about parking lot perils

You aren’t allowed to park near the entrance and are required to park in the deepest part of the parking lot to make parking available to customers. While this is great for the dining hoards, you (with cash in your wallet) are sometimes walking to your car alone and in the dark, presenting yourself as a tempting target. It’s always best to have a buddy, but sometimes no-one is available. So you’ll take your chances because you really want to go home now and not at the end of someone else’s shift!

6. You know it’s a hard knock life for all

You don’t get help or sympathy from your co-workers, and whining is not an option – most of the staff is not there at their leisure for extra money. Everyone is tired, everyone is stressed, and no-one chose to be a career waiter or waitress. Bringing your problems to work, or making a problem at work, costs money in tips. So as a considerate co-worker you keep your troubles to yourself. Enabling each other to make tips and work fast is real help. Taking twenty minutes to cry it out in the bathroom or to beg someone to take your slow shift so you can go out on a date is lame.

7. You know you will get blamed for everything

You didn’t cook the food, set the menu rules about sides or combos, and you didn’t bus the table or fill the dispensers before guests were seated; but you are the person the guest complains to and punishes with puny tips if the bathrooms are messy. You have little to no control, are paid little to nothing, and are dependent on those tips – and it can all go sideways just because the FDA recalled all romaine lettuce due to a listeria outbreak. Yes, guests can get bent out of shape fast, and then their bad day gets shoved off on you! You, who have been standing on your feet, lifting heavy trays, and taking complaints for hours (about lettuce… Seriously?) Don’t even get me started on the absence of sprouts or avocados! For shame!

8. You know you will get nasty notes on receipts

You will have a guest that is eager to leave a nasty note on the back of their receipt that will attack you personally. It isn’t always provoked, but sometimes you let your irritation show and they notice. You will of course shake it off and smile for the next guest. Sometimes you can afford a few tears or a curse in the back of the house, but most of the time you just have to shake it off.

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9. You know common considerations are thrown out the window at times

You would never leave trash and spills all over their table for your Mom, Dad, or spouse to clean up; or leave a wad of crinkled bills in spilled soda on the table – but for some reason, at the average eat-in establishment there will be a table of guests that will think that they are allowed to dine like a mythical rock star and dash leaving trash. Some guests stack their own dishes and wipe up their own spills, but other guests seem to delight in leaving it to you.

10. You know how the kitchen assault wrecks havoc on your nerves

While the dining area might be relatively quiet or pleasantly chatty, the back of the house is loud, steamy, clanging, banging and bright. While sometimes you’ll be wearing a headset that has the manager crackling out instructions, you are getting an ear-full of disturbance from the kitchen. This causes headaches and irritability, while at the same time you’re turning on a smile for your guests.

11. You know some co-workers eat off diner’s plates

It’s gross, but either you’ve done it or you’ve seen others do it – eating off diner’s plates. Sometimes it’s to try a new dish you would never order in a million years (like buffalo steak), and sometimes it’s because your budget is really that tight, and you had to get either gas or lunch. Maybe you are just that one young guy that does it to just gross out another co-worker! Yummy, yummy!

12. You know some co-workers drink left over alcohol on the job

As the shift progresses, some waiters or waitresses might finish off a glass of wine or other beverage when they clear the dishes. Sometimes a busboy might do it. By the end of the shift, that person might be a little happier or jovial than one would think they should be. There are others that managers watch out for who’ll hang too close to the bar, especially the underaged. This can be silly or annoying, or it can get really serious. With cameras, the practice won’t go on for long. You try to turn a blind eye and focus on your tables. Getting into other people’s business is not what you were hired for.

13. You know not to leave personal belongings around

It might be a $10 tie required by management for the staff, or it might be your actual cash. If you leave it laying around, it may be considered fair game to someone. Some staffers know the angle of the security camera and those co-workers will not be caught red handed – they might even consider it a game or get a rush stealing from you even if they don’t need to. You can’t let your guard down, because the one time you do is when your cash or belongings go missing. One big happy family…

14. You know practical jokes will be played

Sometimes it’s mean, sometimes it’s friendly fun, but practical jokes will be played. A co-worker may dramatize a nervous breakdown or suddenly a new voice will be on the headphones. If it is a funny voice with strange instructions then consider yourself lucky. If it is the screech of feedback or a scream, it might be time for you to plan some serious payback. When you are serving your last shift before leaving a job, you better watch out for being served yourself! Some places like to finish you off with a tin pan of whip in the face! Bon voyage!

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15. You know substance abuse is pretty common (even at work)

Some places are clean cut, but many are not. It is just reality. The dishwasher might abuse meth. Someone on the wait staff might be abusing Ritalin. Others might be drinking pure Mountain Dew concentrate! Whatever it is that is getting the staff by, it’s best for you to just note it, keep your distance, and move on. If you know that there is a permissive culture of drug abuse, you know it might just be best to move on.

16. You know there is a high turnover

It would be nice if there was some sort of routine, but you know here today is gone tomorrow. If someone isn’t well liked or is a poor waiter or waitress, they get few shifts or slow shifts. If someone is great, they are given too many shifts at the heaviest times and get burned out. Either way: a few months or a couple of years, there is a turnover. Management sometimes understands this and a great server will be welcomed back if they return after a hiatus. You’ll be used to saying goodbye, but sometimes you get to say hello again!

17. You know profiling is wrong but…

No-one you work with wants to say who they don’t want to wait on, but when people of certain demographics walk in, while the host or hostess is deciding where to seat them they will hear pleading from certain people on the wait staff to not seat the supposed “bad” guests in their section! If the hostess is lucky, you’ll be the seasoned waiter or waitress that doesn’t make a fuss who they can really rely on. If the hostess is unlucky, they’ll seat guests and receive payback –  like finding gum in their hair. You know this is all ridiculous, because while experienced waiters and waitress look forward to large business lunch and dinner groups, every other guest whether young or old, married or single, with or without kids is a pariah to some server.

Maybe you profiled when you were young and inexperienced because you had a bad experience or two, or you listened to some server and believed their prejudice. After a while you learned better. Poor tips can come from anyone, anywhere!

18. You know 20-somethings have the energy for waiting

You know 20-somethings have the energy for waiting, even the brain for multi-tasking, but they don’t have the maturity. Working with 20-somethings is likely to be high drama, like with ex-boyfriends and ex-girlfriends coming by unannounced and angry. Some young’uns just won’t stop talking about every unimportant thing in the world while you’re trying to deal with your table of twelve. Then there is the “who is friendly with who,” after work and then suddenly who isn’t friendly. Drama drama… You’ve been there and done that, and now just play spectator at the most.

19. You know sharing tips with the bar doesn’t feel great

It’s hard enough to earn tips, but sharing is the pits! If the drinks come slowly or not at all for your table, you are lucky – because the bartender is more interested in those actually seated at their bar or in their nearby tables. Bartenders are used to big tips and are hostile if they don’t get them from you in a timely manner. They are extra hostile if the drinks they are making are fancy, lady drinks that take a lot of time and ice but which result in poor tipping. Bartenders know they have more cleaning and more responsibility because alcohol can make or break an establishment, so you need to make bartenders your friends… Problem is, seasoned bartenders know this, too!

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20. You know you are supposed to report your earnings but…

You know you are supposed to report all your earnings (and you can’t avoid it when you are electronically tipped) but you LOVE LOVE LOVE getting cash! Have a guest leave you a twenty or a fifty and that guest has pretty much made your shift… at least for a few moments. Oh, those days of cash are quickly coming to an end….

So guests: be kind! Tip well and often! Show waiters and waitresses the respect and consideration that would make even a mother happy!

And servers: smile, smile, SMILE! At least for the next guests! The bad ones usually don’t return. Cultivate the regulars you enjoy!

Featured photo credit: Jusben via mrg.bz

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Published on January 7, 2021

How To Train Yourself When You Lack Attention To Details

How To Train Yourself When You Lack Attention To Details

Some people see the trees for the forest, and some see only the forest, meaning they lack strong attention to detail. But even if you’re one of the people who take a macro rather than a micro view, true professionalism requires balancing both.

If focusing on the fine points is not your forte, you will benefit from training yourself to pay attention to details. You will profit by saving yourself time, effort, money, and credibility.

Why Training Yourself in Attention to Details Pays Off

You add value to your organization when you make the effort to ensure that you performed your work thoroughly and effectively. This is why job postings often list “attention to details” among the required skills.

When you present your supervisor or client with well-completed, high-quality work the first time, it maximizes your value and minimizes wasted time. Detail-oriented people are also more adept at catching mistakes that could lead to costly blunders.

Moreover, attention to detail is an indicator of possessing other in-demand employee qualities, such as organization, thoroughness, and focus. In some professions, such as accounting, engineering, medical research, and more, you can only excel if you have trained yourself to pay attention to details.

In other professions, possessing strong attention to detail is the very quality that will get you promoted to a position where you will be asked to consider the big picture.

Finally, if you are the “go-to” details person, everyone else on the team can relax a bit. They know the project is in good hands and will likely throw you more projects as a reward. This will ultimately lead to your advancement.

3 Important Aspects of Becoming More Detail-Oriented

Here are the 3 important things you need to learn if you want to remedy your lack of attention to detail:

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  1. Respect deadlines
  2. Understand the work-flow plan
  3. Build in time to mess up

1. Respect Deadlines

Deadlines lend all projects a finish line. One smart idea is to take the given deadline and work backward from it, calculating when your piece of the project is due. Then, if you stick to the proscribed schedule for completing the mini-projects that you have, you will never miss a deadline.

One important note on this: It is smarter to stick to the deadline and turn in work that merits a “B+” than to blow the deadline with “A” work. Chances are, through revision and suggested changes from others on the team, you can bring up your B+ work to an A later. But if you disregard deadlines, you will lose the respect of your boss and fellow teammates.

2. Understand the Work-Flow Plan

Your team is developing work in conjunction with other teams who have projects and deadlines of their own. When you grasp the whole work-flow plan, you may be able to either add insight to the greater project or to your own smaller piece of it that others at the firm will consider valuable.

3. Build in Time to Mess Up

You can expect that “what can go wrong will go wrong.” Don’t overpromise on deadlines. Something likely will mess up, but when it does if you built in the time to fix it, those around you won’t freak out.

Chances are, you already give your attention to several details. Take heart. You can do this! You can overcome your lack of attention to detail and become more detail-oriented.

For starters, consider this: Most people take the time and put in extra effort into the activities or undertakings that matter to them most. Training yourself to become more detail-oriented can mean adopting a similar pattern of behavior.

Apply the same attention you give to your appearance. Are you a meticulous dresser? Do you pay attention to how you pair patterns and colors, and how you accessorize a particular outfit?

This is the same system to use when you lack attention to detail with your work. Give every item careful consideration so that each one contributes to the perfectly pieced-together whole.

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Assemble the ingredients the way you do when you cook. Cooking and baking from scratch require close attention to details as you measure and add each ingredient in sequence, and you time everything so that the meal comes together at the same time.

Similarly, your work product requires you to gauge whether all the ingredients have been added and that your final product is delivered on time.

Organize your business network like you do your social contacts. If you follow a broad base of friends and acquaintances on social media, you can apply similar skills to stay up-to-date on details associated with business acquaintances.

When you meet somebody who could be influential to your career or a resource for improving your skills, follow that person on social media. Respond to their posts to keep the lines of communication flowing.

12 Tips to Help You if You Lack Attention to Detail

Teaching yourself to take note of important details involves sharpening your perceptions and thinking ahead. The following tips will help you adopt these practices. Master these habits when training yourself to become detail-oriented.

1. Learn to Listen Well

You will pick up relevant information and needed nuance when you apply the skills of active listening. In conversations, train yourself to make eye contact, give your undivided attention to the speaker, and ask pertinent follow-up questions.

Training yourself to pay better attention to details in conversations includes learning to fully concentrate on what others have to say. If you find it hard, there’s no harm in taking notes on what they say.

2. Pay Attention to Social Cues

Make a point of noticing body language and facial expressions that provide insights into how others perceive a situation. Social cues offer details that give you an understanding of how words and actions impact others. The infamous character Michael Scott of the television show “The Office” epitomizes the consequences of not paying attention to others’ body language.[1]

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3. Follow Rules

Rules and protocols usually come about from lessons learned and are put in place to avoid further mishaps—whether from a safety or efficiency standpoint. If you’re given step-by-step procedures to follow, check them off as you go. Also, return to the rules at the project’s end just to make sure you adhered to them all.

4. Take Notes

Note-taking is a way to boost your retention and gives you something to refer back to when you need to keep track of pertinent details. You will also heighten your focus as you listen for relevant information. Review your notes shortly after the meeting or conversation and highlight the content that you intend to apply.

5. Prioritize What Needs Your Attention Now

When you have a full slate of work that demands your attention, take a few moments to sort assignments from most to least urgent. Keep a calendar, spreadsheet, or project planning software up-to-date with schedules and deadlines to help you stay organized.

As you tackle each urgent assignment, give it your full attention so no details are missed. Give yourself ample time—especially if you tend to be someone who waits until the last minute—as rushing can make you overlook important details.

6. Have a Detail-Oriented Assistant Check Your Work

If you lack attention to detail, then it makes sense to seek help from someone detail-oriented. If you have this option, take advantage of it. Two sets of eyes are better than one. Just be sure to credit your assistant for their help once the project is completed.

7. Learn the Rules of Writing Well

English is a difficult language, and grammar, punctuation, and spelling can all sabotage you unless you pay attention to detail. When in doubt, look it up. Free to use website services such as Grammarly can help.

8. Proofread Before You Hit Send

Nothing is perfect in its first draft. If you lack attention to detail, then put in the extra effort before submitting things. Before you send off any written work, check carefully not only for misspellings and incomplete sentences but also for improper tone, inappropriate colloquialisms, and inconsistent formatting. When your written communications are error-free, they will have their intended impact.

9. Minimize Distractions

It is impossible to stay focused when colleagues carry on conversations nearby or your mobile notifications ding you throughout the day. Do your best to limit distractions.

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If you are working where there is a lot of noise or side activity, try wearing noise-canceling headphones or seeking out a quiet corner. Disable your notifications when you need to focus, and resolve to only check them after you have completed your assignment.

10. Take Breaks

It may sound counter-intuitive to stop and take a walk, but it’s necessary. Walk away from the screen. Moving from one task to the next across the span of your workday is a recipe for brain fatigue. Give your brain a recess time when you come to a natural stopping place or after you complete one project and before you start the next. These short pauses are necessary for sorting through all the details needed for coming up with successful solutions.

11. Make Time for Reflection

At the end of a workday, take a few minutes to go over the day’s events in your mind. What was said or relayed in conversations? What is the status of the projects you worked on? What else occurred that you should pay attention to? Could there have been any details you might have missed that you should address tomorrow?

12. Keep a Detailed To-Do List

This simple organizational tool is your best ally for getting your work done on time and for paying attention to the details. If you are pressed for time (and who isn’t?), write your list to coordinate with dayparts.

Allot a certain number of hours to complete each task, do it, and then check it off. Nothing feels more rewarding than completing all the tasks on your list. But if you can’t finish them, then carry them over to the following day.

Final Thoughts

Details may seem small, but they can become a lot larger when they are overlooked. If you know you lack attention to detail, commit to training yourself to embrace the many facets that can help you consistently excel in the tasks you set out to accomplish.

When you begin to catch your mistakes in advance or apply the tidbits of information you gathered from paying close attention, you will know that you have trained yourself in the fundamentals of becoming detail-oriented. After that, you should start hearing the phrase “Great job!” more often.

More Tips on Boosting Your Attention to Detail

Featured photo credit: Cristina Gottardi via unsplash.com

Reference

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