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15 Things Only Flight Attendants Would Understand

15 Things Only Flight Attendants Would Understand

If you thought that being a flight attendant was easy or even glamorous, think again. According to one source, it is one of the worst jobs out there because of the high stress levels, miserable pay and poor job prospects. Some airlines have been called the slave ships of the air! The minimum salary is $24,000 and maximum might reach $73,000 for senior staff. There may be some good perks such as hotel and car rental discounts and some free travel. But the everyday grind of dealing with difficult and demanding passengers makes you wonder why you chose this particular job. Here are 15 things that only you will understand.

1. You hate the rowdy, drunk passengers

Of course most passengers are polite and fairly well behaved. The problem is that there are always those who step out of line and are downright unruly and difficult. Passengers who expose their smelly feet and drunken passengers are the worst. They all get a mention on the Passenger Shaming page on Facebook which now has over 333,000 likes! Watch the video here just in case you think all this has been exaggerated. Not exactly pleasant working conditions for the poor flight attendant (FA).

2. You have a difficult social life

Another challenge you face is that because of your crazy schedule, you are the one who has to reach out and organize your social life when you are actually on the ground. There is no point in waiting around for friends to call you because they never understand or even try to memorize your schedule which is continually changing anyway.

3. You have a really complicated timetable

Getting up for an early flight could actually mean 1am in the morning! You may have to do long haul flights which inevitably means upsetting your body clock and you have problems with jet lag. You may be on the infamous ‘red eye’ flights and that also means disturbed sleep patterns.

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4. You have to handle the scared passengers

It has been estimated that up to 30% of plane passengers are on the nervous flyers spectrum. A much smaller number will actually have aviophobia and you think that they should be given a refund and told to go by train or ship! But, of course, you are empathic and skilful in dealing with these special cases.

5. You are in the front line if hijackers strike

You have had to go through all that training and you know exactly what to do. This is scary if a terrorist manages to get on board and create havoc. The pilots are okay because they will always remain locked in the cockpit, no matter what happens. You are in the front line and you are responsible for any decisions you take. Nevertheless, you are glad you did that training because you feel more confident.

6. You are the scapegoat

You are the one who gets it when anything goes wrong. It could be flight delays, bad weather, pricing, seat allocation, leg room, tray tables, reclining seats, and the food. Passengers tend to think that you have decided all these things. You are only trying to make their stay on board a pleasant one so you get really angry when they blame you for everything.

7. You did not walk into this job

Yes, passengers think that you just walked into the job and there was not that much competition. You would like to tell them that when Delta advertised 1,000 openings some years back, there were 100,000 applicants! Looks like getting into Harvard is easier than this. You also had to invest time and money in learning another language because that can really increase your chances.

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8. You really had to train hard after you got the job

Passengers who think that the FA is just a glorified server or salesperson is totally wrong. You are responsible for their safety and well-being. That means you had to go through rigorous training as regards emergencies, safety, evacuation and first aid. You wonder how many of them would actually know what a defibrillator is and how it might work to actually save their life.

9. You wish they knew your schedule

I bet that many passengers do not realize the cruel scheduling that you have to put up with. Just imagine a 2 hour working day followed by one of twelve hours. You get to work five days in a row and do a world trip while doing that. Doing six cities in 48 hours is not so unusual. Everybody thinks the job is great as you can stay in luxury hotels and surf on the beach. At the start when you are on reserve status, you cannot even enjoy your 10-15 days leave as you have to be on call and that means you might have to leave at just a few hours’ notice. Many people do not know that reserve status can last a few years in some cases.

10. You get passengers’ germs as a bonus

Dealing with all these people in a small space with recycled air means that flight attendants get exposed to all sorts of viruses, germs and bacteria. Not surprising that the rate of minor illness such as colds and flu in our group is pretty high. There are sick-day policies so you can take sick leave but sometimes you just cannot afford that. If you call in sick at the last minute, you are going to get reduced pay. That makes you feel even worse! But there are other health risks and FAs are more likely to suffer from bronchitis, skin cancer, mental health issues such as depression and anxiety than the general population.

11. You never get to work with the same colleagues

Imagine walking into your office and working with a different set of colleagues every day! This is what most flight attendant have to get used to. One small advantage is that you will never meet that obnoxious colleague again! But you never get to work again with really nice co-worker and that is a shame.

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12. You risk back injuries

When you have to help a passenger to lift an overstuffed carry-on into the overhead bin, you risk putting your back out and you might even have to take time off. Not to mention all the walking you have to do up and down the aisle pushing the heavy beverage cart. You do the cabin every fifteen minutes and that all adds up.

13. You may risk a FAA fine

It may seem unbelievable but if the flight attendant breaks a rule by giving someone a glass of water after the safety demo, they risk a fine of up to $1,100 if a FAA (Federal Aviation Administration) inspector happens to be on board. You often wonder why the FAA does not leave you in peace. You rightly feel that they should charge much heftier fines for those air-rage passengers who disrupt flights and make life hell for everybody on board.

14. You have to keep your emotions under control

You can spot a difficult passenger the moment they step on board. This is the one who will have problems with their carry-on luggage, the seat will not recline because it is on the exit row and of course s/he will not be able to order a snack because they are sold out! You have to make sure that you are not threatening them by your body language, you have to shut up and just listen, you cannot let emotions take over and you have to stick to the facts. You feel great though when you have managed a really difficult passenger well.

15. You hate screaming babies and unruly kids

You know the scene only too well. A passenger rings the call bell because there is a toddler who is kicking their seat. Yes, it is really irritating when a passenger’s seat gets kicked. But when you have to act as a temporary parent, it is very risky. Being the disciplinarian sometimes backfires and the parents get angry. As for screaming babies, the changes in pressurization are causing their ears to hurt, so they cry. But try telling that to the nearby passengers! All you can do is to make sure that the parents have everything they need to calm the baby.

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The next time you work as a FA, pat yourself on the back that you are doing a great job and that very few passengers really know what it is like. You just hope that 95% of them know how to act like a gentleman or a lady.

Featured photo credit: WI: Midwest Airlines flight attendants candlelight vigil July 8, 2008, Milwaukee/ Bernard Pollack via flickr.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on November 19, 2019

Work Smarter, Not Harder: 12 Ways to Work Smart

Work Smarter, Not Harder: 12 Ways to Work Smart

I imagine that like me, you say that you never have enough time and that you just cannot cope with 60 dozen things all at once.

How on earth do you get out of that spiral?

Many people never sit down and look at how to work smarter, rather than harder and even longer hours. But not you, you’re smart enough to try to learn effective ways to work.

So how to work smarter not harder? Here are 12 smart ways you should be following:

1. Improve Your Time Management Skills

Easier said than done? Well, no actually, because there are a few simple rules that can really help you to manage time better.

For example, when setting up a top priority task, you need to switch off the phone and ignore your email first. Then you need to abandon any ideas of multitasking as that will slow you down and ruin your focus.

Finally, set a reasonable deadline and do everything in your power to meet it.

“When you’re born, you’re born with 30,000 days. That’s it. The best strategic planning I can give to you is to think about that.” — Sir Ray Avery

2. Speed up Your Typing and Use Shortcuts

These days we’re all keyboard slaves. So why not speed up your typing and try to get rid of the two finger syndrome. In fact, when you save 21 days per year just by typing fast!

This is exactly what I am doing now, so I cannot honestly say I am practicing what I preach!

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But help is at hand. Try some of these apps and games to help you type fast: 8 Most Effective Games and Apps to Learn to Type Fast

Using shortcuts on the keyboard is another time saver and can speed up your work.

For example, press F2 to rename a selected file, while CTRL + I will put selected text in italics.

There are so many of these. If you make the effort to learn them, they really can be helpful.

3. Learn How to Use Productivity Tools

It is well worth downloading all the useful tools and apps that can highly boost your productivity. Take a look at these 18 Best Time Management Apps and Tools and install whatever fits your needs.

Now that is really a great way of working smarter, not harder.

4. Use Your Phone Wisely

Instead of writing emails, sometimes it’s better to pick up the phone and talk to the person responsible. It saves time, especially for important or urgent discussions.

If that colleague works in the same office, it is even better to go and talk to him or her. It gives you a break, you get some exercise and you actually make human contact which is becoming quite rare in this electronic world.

5. Keep a Tab on Your Tabs

If you are like me, you might well find that you have a ton of tabs open at the top of your browser.

In order to find the one you want, you have to search for them as they are off screen. Having all these tabs open slows down your browser too.

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One solution is to use OneTab which can keep a neat list on the screen of all these tabs when you want to quickly get to one of them or you want to remind yourself which ones you have open.

6. Use a “To Don’t” List

We all know about to do lists and I find that they are generally great. They give me a great sense of achievement as I cross off the tasks done.

But often, I find that we are doing non-essential tasks or ones that can easily be postponed. That is why many people recommend the to don’t list.[1]

Some people prefer to savagely prune the to do list while others prefer to have two separate lists, to do and to don’t. You just have to work out what works best for you when you are trying to save precious time to become more productive.

7. Expect Failure and Fight Paranoia

When failure rears its ugly head, some people get a bit paranoid and fear that this may become a trend.

Projects will go wrong and failure should be expected rather than feared. Learning lessons from failure and analyzing what went wrong is the best way forward.

“Do not be embarrassed by your failures, learn from them and start again.” — Richard Branson

And here you can find 10 Great Lessons Highly Successful People Have Learned From Failure.

8. Be Concise

Rambling on at meetings, in emails and even when introducing yourself to new clients can waste a lot of people’s time.

One way is to practice and sharpen your “elevator speech,”[2] which tells people in 30 seconds or less why they need your skills and how they can benefit from doing business with you.

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Just think of the many situations where this could be useful:

  • Making new contacts
  • Talking about yourself at a job interview
  • Meeting people at conferences or parties
  • Phone calls to new clients

9. Ask the Right Questions

“You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.” — Naguib Mahfouz

How do you get feedback? The secret is to ask the right questions at the right time.

When you do this, you are gathering the information you need to help in decision making. This will save you time and you will be able to cut meetings to a minimum.

Forbes magazine reports on research that they carried out on asking the right questions.[3] When that happens, the positive effects are increased by 400%. There are also other benefits in staff motivation and a positive impact on the company’s bottom line.

Lifehack’s CEO Leon has shared about how to ask for feedback to learn faster: How to Learn Quickly And Master Any Skill You Want

10. Learn as Much as You Can

You should always be on a steep learning curve. Look at your skills profile and determine where you need to fill a gap. Talk to important connections and network in your niche.

Keep up to date on trends and developments. It is a fact-changing world. When an opportunity arises, you will be the best equipped to seize it because you have never stopped learning. Just another way of working smarter.

“Live as if you were to die tomorrow. Learn as if you were to live forever.” — Mahatma Gandhi

11. Look After Your Greatest Resource

No, your greatest resource is not time. It is YOU.

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If you do not get enough sleep, exercise and relaxation, you find that you become less and less productive. You begin to work longer and longer hours, which is the exact opposite of what you want.

What you should be doing is making sure you are in the best shape. It is useful to remember that you need a break of 15 minutes after every one and a half hours of work.[4]

Taking breaks and getting fresh air and exercise is one of the best ways of working smarter, not harder.

12. Don’t Fall into the Trap of Working Smarter and Harder

As a society, we are obsessed with doing everything smarter so we are more efficient and we save time all around.[5]

But the most important thing to remember is to accept when we are ready to switch off that computer and not fill up the time with even more work!

The Bottom Line

The key to greater productivity is to work smarter, not harder. Working smarter saves precious time and energy for the things that really matter — your life goals, your personal growth, your health and your relationships.

Stop working for more hours and start working smarter!

More About Working Smart

Featured photo credit: Unsplash via unsplash.com

Reference

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