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15 Things Only Flight Attendants Would Understand

15 Things Only Flight Attendants Would Understand
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If you thought that being a flight attendant was easy or even glamorous, think again. According to one source, it is one of the worst jobs out there because of the high stress levels, miserable pay and poor job prospects. Some airlines have been called the slave ships of the air! The minimum salary is $24,000 and maximum might reach $73,000 for senior staff. There may be some good perks such as hotel and car rental discounts and some free travel. But the everyday grind of dealing with difficult and demanding passengers makes you wonder why you chose this particular job. Here are 15 things that only you will understand.

1. You hate the rowdy, drunk passengers

Of course most passengers are polite and fairly well behaved. The problem is that there are always those who step out of line and are downright unruly and difficult. Passengers who expose their smelly feet and drunken passengers are the worst. They all get a mention on the Passenger Shaming page on Facebook which now has over 333,000 likes! Watch the video here just in case you think all this has been exaggerated. Not exactly pleasant working conditions for the poor flight attendant (FA).

2. You have a difficult social life

Another challenge you face is that because of your crazy schedule, you are the one who has to reach out and organize your social life when you are actually on the ground. There is no point in waiting around for friends to call you because they never understand or even try to memorize your schedule which is continually changing anyway.

3. You have a really complicated timetable

Getting up for an early flight could actually mean 1am in the morning! You may have to do long haul flights which inevitably means upsetting your body clock and you have problems with jet lag. You may be on the infamous ‘red eye’ flights and that also means disturbed sleep patterns.

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4. You have to handle the scared passengers

It has been estimated that up to 30% of plane passengers are on the nervous flyers spectrum. A much smaller number will actually have aviophobia and you think that they should be given a refund and told to go by train or ship! But, of course, you are empathic and skilful in dealing with these special cases.

5. You are in the front line if hijackers strike

You have had to go through all that training and you know exactly what to do. This is scary if a terrorist manages to get on board and create havoc. The pilots are okay because they will always remain locked in the cockpit, no matter what happens. You are in the front line and you are responsible for any decisions you take. Nevertheless, you are glad you did that training because you feel more confident.

6. You are the scapegoat

You are the one who gets it when anything goes wrong. It could be flight delays, bad weather, pricing, seat allocation, leg room, tray tables, reclining seats, and the food. Passengers tend to think that you have decided all these things. You are only trying to make their stay on board a pleasant one so you get really angry when they blame you for everything.

7. You did not walk into this job

Yes, passengers think that you just walked into the job and there was not that much competition. You would like to tell them that when Delta advertised 1,000 openings some years back, there were 100,000 applicants! Looks like getting into Harvard is easier than this. You also had to invest time and money in learning another language because that can really increase your chances.

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8. You really had to train hard after you got the job

Passengers who think that the FA is just a glorified server or salesperson is totally wrong. You are responsible for their safety and well-being. That means you had to go through rigorous training as regards emergencies, safety, evacuation and first aid. You wonder how many of them would actually know what a defibrillator is and how it might work to actually save their life.

9. You wish they knew your schedule

I bet that many passengers do not realize the cruel scheduling that you have to put up with. Just imagine a 2 hour working day followed by one of twelve hours. You get to work five days in a row and do a world trip while doing that. Doing six cities in 48 hours is not so unusual. Everybody thinks the job is great as you can stay in luxury hotels and surf on the beach. At the start when you are on reserve status, you cannot even enjoy your 10-15 days leave as you have to be on call and that means you might have to leave at just a few hours’ notice. Many people do not know that reserve status can last a few years in some cases.

10. You get passengers’ germs as a bonus

Dealing with all these people in a small space with recycled air means that flight attendants get exposed to all sorts of viruses, germs and bacteria. Not surprising that the rate of minor illness such as colds and flu in our group is pretty high. There are sick-day policies so you can take sick leave but sometimes you just cannot afford that. If you call in sick at the last minute, you are going to get reduced pay. That makes you feel even worse! But there are other health risks and FAs are more likely to suffer from bronchitis, skin cancer, mental health issues such as depression and anxiety than the general population.

11. You never get to work with the same colleagues

Imagine walking into your office and working with a different set of colleagues every day! This is what most flight attendant have to get used to. One small advantage is that you will never meet that obnoxious colleague again! But you never get to work again with really nice co-worker and that is a shame.

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12. You risk back injuries

When you have to help a passenger to lift an overstuffed carry-on into the overhead bin, you risk putting your back out and you might even have to take time off. Not to mention all the walking you have to do up and down the aisle pushing the heavy beverage cart. You do the cabin every fifteen minutes and that all adds up.

13. You may risk a FAA fine

It may seem unbelievable but if the flight attendant breaks a rule by giving someone a glass of water after the safety demo, they risk a fine of up to $1,100 if a FAA (Federal Aviation Administration) inspector happens to be on board. You often wonder why the FAA does not leave you in peace. You rightly feel that they should charge much heftier fines for those air-rage passengers who disrupt flights and make life hell for everybody on board.

14. You have to keep your emotions under control

You can spot a difficult passenger the moment they step on board. This is the one who will have problems with their carry-on luggage, the seat will not recline because it is on the exit row and of course s/he will not be able to order a snack because they are sold out! You have to make sure that you are not threatening them by your body language, you have to shut up and just listen, you cannot let emotions take over and you have to stick to the facts. You feel great though when you have managed a really difficult passenger well.

15. You hate screaming babies and unruly kids

You know the scene only too well. A passenger rings the call bell because there is a toddler who is kicking their seat. Yes, it is really irritating when a passenger’s seat gets kicked. But when you have to act as a temporary parent, it is very risky. Being the disciplinarian sometimes backfires and the parents get angry. As for screaming babies, the changes in pressurization are causing their ears to hurt, so they cry. But try telling that to the nearby passengers! All you can do is to make sure that the parents have everything they need to calm the baby.

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The next time you work as a FA, pat yourself on the back that you are doing a great job and that very few passengers really know what it is like. You just hope that 95% of them know how to act like a gentleman or a lady.

Featured photo credit: WI: Midwest Airlines flight attendants candlelight vigil July 8, 2008, Milwaukee/ Bernard Pollack via flickr.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Published on July 27, 2021

15 Smart Video Conferencing Etiquette Tips to Follow

15 Smart Video Conferencing Etiquette Tips to Follow
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During the pandemic, video conferencing replaced in-person meetings and has now become the standard option for business meetings. Over the past 17 months, most workers have gotten past the video conferencing learning curve with Zoom or Microsoft Teams (or their platform of choice).

But just as with in-person meetings, attention can wax and wane. Some say we’re just not used to staring at ourselves so much on the screen. Instead of fixating on that, try employing smart video conferencing etiquette, or you may risk indiscretions that will flag you as a slacker.

Put the Pro in Professional

After more than a year of fine-tuning, here are the new rules of video conferencing etiquette.

1. Mute Your Mobile and Other Devices

The first video conference etiquette you need to know is muting your other devices. Just as in the pre-COVID days, someone’s obnoxious ring tone blaring Taylor Swift’s newest single in the middle of a meeting is also an annoyance if it happens during a Zoom meeting and so is the inevitable fumbling to turn off the sound. Even the apologies to the group get tiresome.

Also, when notifications are activated on the computer that you’re using for the meeting, the incoming message takes over the audio and you’ll miss out on snippets of the conversation. Be sure to eliminate this possible faux pas.

2. Dress the Part

While working from home, you may have fallen into the habit of slipping on your comfiest T-shirt each day. Hey, no judgments! But before you log on to your video conference, try to make an effort with your appearance.

Depending on your company culture and the importance of your meeting, consider dressing the part of the professional whom you wish to project. It will help you feel more self-assured, and others will likely take you more seriously.

For women, wear light make-up, put on earrings, and make sure your blouse is crisply pressed. For men, show up freshly shaved. Wearing a crisp collared shirt in a solid color will usually suffice.

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Pro Tip: Stay away from wearing white or black, unless those colors look great on you. Consider wearing light blue or brown instead.

3. Stage Your Workspace

Have you noticed the backdrops of experts interviewed on news shows? Bookshelves and photographs are carefully curated, and no busy-patterned furniture or artwork is in sight.

Take note of what appears behind you when you choose the location of your video conferences. Piles of junk mail on the table or stacks of folded laundry on the couch will convey more about your personal life than you care to share. Make sure you remove clutter from the camera’s eye, and present a tidy, orderly workspace to your colleagues, coworkers, and bosses.

4. Put Some Thought Into Lighting and Perspective

Be aware that in a video conference, your computer camera can actually make you look up to ten pounds heavier depending on where you sit. But you can easily drop those added pounds by moving back from the screen to diminish the wide-angle distortion.

Frame your head on the screen by tilting the screen up or down. Also, it’s best to not place yourself in front of a window or bright light, which makes you appear in shadow. Instead, face the light source, moving it (or yourself) until you have a flattering amount of illumination. You can also purchase some small spotlights that allow you to add light as needed.

Pro Tip: If your lights add too much redness to your skin, consider counter-balancing with a green filter.

Remember That Half of Life Is Showing Up

5. Arrive on Time

In the old days of in-person meetings, it was nearly impossible to slip in late into a meeting unnoticed. In today’s video conferences, logging in late still shows poor form. Instead, strive to arrive five minutes early and get yourself settled.

Once the meeting is underway, the host may be less attentive about late arrivals waiting to be let in. Diverting the host’s attention away from the meeting with a tardy entry request is the ultimate giveaway that you didn’t honor the schedule. If you don’t want a black mark against you, log in on time.

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6. Turn on Your Video

Few people like to see their face on the screen, but buck up and turn on your camera in video conferences. In most cases, it’s better to be a face on a screen than a name in a blank square. Your statements will be more memorable when other meeting attendees can see you.

If you need to turn off the video, either because of a poor connection, some commotion in the room, or a need for a quick break, give a short explanation via the chat feature. Then, go back on video as soon as you’re able.

Pro Tip: Keep your explanation for your departure pithy. “Sorry! Doorbell rang. Back in five” says it all. Be sure to honor what you say in chat and really do return in five minutes.

7. Plan Ahead Before Sharing Your Screen

Don’t be one of those people who makes everyone else wait as you click through folders in search of a document. That’s just poor video conferencing etiquette. If you know you’ll need to share a document or video on your screen, prepare by pulling it out of its folder and onto your desktop. Also, clean up the files and folders on your desktop to reduce clutter and facilitate easy access. Close other programs like chat, calendar notifications, and email. Disable pop-up notifications to ensure there’ll be no unforeseen distractions.

Be sure to remind the host before the meeting that you’ll need them to activate the screen-sharing function. Show courtesy once you’re finished by hitting “stop share” to return to the screen with participants.

Attend to the Pesky Details

8. Make Sure That Meetings Remain Right-Sized

With the easy accessibility of video conferencing, it can be tempting to extend the meeting invitation beyond the core group and include everyone peripherally involved in a project. But just as with in-person meetings, the more people involved, the more unwieldy the meeting becomes.

Use good judgment when asking others to sit through a video conference so that you don’t needlessly take up others’ time and so that participants can be fully engaged.

9. Remember to “Unmute” Before You Speak

Most of us are likely able to count on one hand the number of video conferences when someone didn’t have to be reminded, “You’re on mute!” Forgetting to unmute before speaking has become one of the most common missteps in video conferencing.[1]

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Show everyone your impeccable video-conferencing poise by managing your mute feature with flawless control.

10. Stay on Point to Keep the Meeting Length in Check

As with in-person meetings, an agenda with assigned time limits for discussions remains necessary to keep a meeting focused. Data shows, however, that video conferencing can actually reduce meeting time.[2] Reasons include the elimination of commuting time and the ability to screen share and annotate to keep everyone on task.

Additionally, side conversations are virtually impossible with video conferencing now that you can no longer have back-and-forth exchanges with the person beside you.

Pro Tip: If you’re running the meeting, let attendees know in advance the protocol for the chat feature. Is it okay for them to “chat among themselves” or not? (See point 11, as well.)

Talking Has a Time and a Place

11. Chat Appropriately

Just like side conversations or texting in an in-person meeting, the use of the chat feature during a video conference can be disrespectful unless it’s directed to all participants. Hence, it’s good video conferencing etiquette to mind your use of the chat.

At the start of the meeting, you may want to ask the host if it’s alright for participants to use the chat feature. This allows them to disable it if they choose. Used appropriately, it can be a helpful tool to clarify or amplify an earlier point once the conversation has moved on or to let the group know that you need to sign off early (and why).

12. Use the “Raise Hand” Feature to Avoid Interruptions

The slight lag in many video conferences can result in speaking over another person if you attempt to jump into a conversation. To avoid this awkward interruption, indicate when you have something to add to the discussion with the raise-your-hand feature that signals the host you would like to speak. This effective meeting management device makes video conferencing run more smoothly, especially with a large group, but it must be activated and monitored by the host.

Pro Tip: For meetings of six to ten people, sometimes the old-fashioned raising of your physical hand may be the best option. But it’s up to the meeting host. Ask them what they would prefer, and follow that.

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13. Don’t Record the Session or Take Photos Without Prior Permission

In this case, not sharing is caring. The “sharing culture” made popular through social media has little place in video conferencing. Before recording a meeting or capturing a screenshot of the participants, always ask for consent in advance from the full roster of attendees. Knowing that a video conference will be photographed or recorded could have a bearing on what others are willing to discuss.

Manage Yourself

14. Minimize Distractions

While de-activating audio and video features can keep distractions from affecting the other participants, you will need to manage noise and disruptions on your end to give your full attention to the meeting.

Move out of high-traffic zones in your home, keep your door closed, and ask family members to be considerate.

15. Save Snacking for Later

Save snacking for later—or earlier. Eating while on video conference is a no-no. Munching in front of the group while close to the camera—as you are when video conferencing—subjects the participants to an up-close and (too) personal view of your food consumption process.

However, it’s perfectly fine to sip quietly from a glass of water or cup of coffee or tea. If the meeting threatens to last for more than two hours, you may want to ask the host in advance to schedule a five-minute break at the halfway point.

Final Thoughts

Even though bosses are now beginning to ask workers to spend some of their workdays on-site, up to 80 percent will permit employees to work remotely at least part of the time, which means more video conferencing in your future.[3] Mastering these video conferencing etiquette tips will help you dial in—as well as dial back—your participation and demonstrate your unwavering level of engagement to the team.

Featured photo credit: Chris Montgomery via unsplash.com

Reference

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