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15 Things Only Flight Attendants Would Understand

15 Things Only Flight Attendants Would Understand

If you thought that being a flight attendant was easy or even glamorous, think again. According to one source, it is one of the worst jobs out there because of the high stress levels, miserable pay and poor job prospects. Some airlines have been called the slave ships of the air! The minimum salary is $24,000 and maximum might reach $73,000 for senior staff. There may be some good perks such as hotel and car rental discounts and some free travel. But the everyday grind of dealing with difficult and demanding passengers makes you wonder why you chose this particular job. Here are 15 things that only you will understand.

1. You hate the rowdy, drunk passengers

Of course most passengers are polite and fairly well behaved. The problem is that there are always those who step out of line and are downright unruly and difficult. Passengers who expose their smelly feet and drunken passengers are the worst. They all get a mention on the Passenger Shaming page on Facebook which now has over 333,000 likes! Watch the video here just in case you think all this has been exaggerated. Not exactly pleasant working conditions for the poor flight attendant (FA).

2. You have a difficult social life

Another challenge you face is that because of your crazy schedule, you are the one who has to reach out and organize your social life when you are actually on the ground. There is no point in waiting around for friends to call you because they never understand or even try to memorize your schedule which is continually changing anyway.

3. You have a really complicated timetable

Getting up for an early flight could actually mean 1am in the morning! You may have to do long haul flights which inevitably means upsetting your body clock and you have problems with jet lag. You may be on the infamous ‘red eye’ flights and that also means disturbed sleep patterns.

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4. You have to handle the scared passengers

It has been estimated that up to 30% of plane passengers are on the nervous flyers spectrum. A much smaller number will actually have aviophobia and you think that they should be given a refund and told to go by train or ship! But, of course, you are empathic and skilful in dealing with these special cases.

5. You are in the front line if hijackers strike

You have had to go through all that training and you know exactly what to do. This is scary if a terrorist manages to get on board and create havoc. The pilots are okay because they will always remain locked in the cockpit, no matter what happens. You are in the front line and you are responsible for any decisions you take. Nevertheless, you are glad you did that training because you feel more confident.

6. You are the scapegoat

You are the one who gets it when anything goes wrong. It could be flight delays, bad weather, pricing, seat allocation, leg room, tray tables, reclining seats, and the food. Passengers tend to think that you have decided all these things. You are only trying to make their stay on board a pleasant one so you get really angry when they blame you for everything.

7. You did not walk into this job

Yes, passengers think that you just walked into the job and there was not that much competition. You would like to tell them that when Delta advertised 1,000 openings some years back, there were 100,000 applicants! Looks like getting into Harvard is easier than this. You also had to invest time and money in learning another language because that can really increase your chances.

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8. You really had to train hard after you got the job

Passengers who think that the FA is just a glorified server or salesperson is totally wrong. You are responsible for their safety and well-being. That means you had to go through rigorous training as regards emergencies, safety, evacuation and first aid. You wonder how many of them would actually know what a defibrillator is and how it might work to actually save their life.

9. You wish they knew your schedule

I bet that many passengers do not realize the cruel scheduling that you have to put up with. Just imagine a 2 hour working day followed by one of twelve hours. You get to work five days in a row and do a world trip while doing that. Doing six cities in 48 hours is not so unusual. Everybody thinks the job is great as you can stay in luxury hotels and surf on the beach. At the start when you are on reserve status, you cannot even enjoy your 10-15 days leave as you have to be on call and that means you might have to leave at just a few hours’ notice. Many people do not know that reserve status can last a few years in some cases.

10. You get passengers’ germs as a bonus

Dealing with all these people in a small space with recycled air means that flight attendants get exposed to all sorts of viruses, germs and bacteria. Not surprising that the rate of minor illness such as colds and flu in our group is pretty high. There are sick-day policies so you can take sick leave but sometimes you just cannot afford that. If you call in sick at the last minute, you are going to get reduced pay. That makes you feel even worse! But there are other health risks and FAs are more likely to suffer from bronchitis, skin cancer, mental health issues such as depression and anxiety than the general population.

11. You never get to work with the same colleagues

Imagine walking into your office and working with a different set of colleagues every day! This is what most flight attendant have to get used to. One small advantage is that you will never meet that obnoxious colleague again! But you never get to work again with really nice co-worker and that is a shame.

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12. You risk back injuries

When you have to help a passenger to lift an overstuffed carry-on into the overhead bin, you risk putting your back out and you might even have to take time off. Not to mention all the walking you have to do up and down the aisle pushing the heavy beverage cart. You do the cabin every fifteen minutes and that all adds up.

13. You may risk a FAA fine

It may seem unbelievable but if the flight attendant breaks a rule by giving someone a glass of water after the safety demo, they risk a fine of up to $1,100 if a FAA (Federal Aviation Administration) inspector happens to be on board. You often wonder why the FAA does not leave you in peace. You rightly feel that they should charge much heftier fines for those air-rage passengers who disrupt flights and make life hell for everybody on board.

14. You have to keep your emotions under control

You can spot a difficult passenger the moment they step on board. This is the one who will have problems with their carry-on luggage, the seat will not recline because it is on the exit row and of course s/he will not be able to order a snack because they are sold out! You have to make sure that you are not threatening them by your body language, you have to shut up and just listen, you cannot let emotions take over and you have to stick to the facts. You feel great though when you have managed a really difficult passenger well.

15. You hate screaming babies and unruly kids

You know the scene only too well. A passenger rings the call bell because there is a toddler who is kicking their seat. Yes, it is really irritating when a passenger’s seat gets kicked. But when you have to act as a temporary parent, it is very risky. Being the disciplinarian sometimes backfires and the parents get angry. As for screaming babies, the changes in pressurization are causing their ears to hurt, so they cry. But try telling that to the nearby passengers! All you can do is to make sure that the parents have everything they need to calm the baby.

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The next time you work as a FA, pat yourself on the back that you are doing a great job and that very few passengers really know what it is like. You just hope that 95% of them know how to act like a gentleman or a lady.

Featured photo credit: WI: Midwest Airlines flight attendants candlelight vigil July 8, 2008, Milwaukee/ Bernard Pollack via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on July 18, 2019

How to Sharpen Your Transferable Skills For a Swift Career Switch

How to Sharpen Your Transferable Skills For a Swift Career Switch

Most people grow up with dreams to go to college and graduate with high-paying job offers waiting for them the week after graduation. Others may favor non-traditional career paths. But the desire is the same: to find a job we love where compensation is commensurate with experience.

However, plans change. For instance, what started out as a dream to be a surgeon is cut short by a nasty injury and you’re debating how to transition into a new role. Or you might be facing being let go from your current employer and are anxious about “options out there.”

Whatever the case may be, switching careers can be intentional or unintentional. What matters is that you’re well-prepared, and the only way to do so is to learn new skills — hone in on your transferable skills.

Why Hone in on Your Transferable Skills?

There are several reasons you need to develop these skills if you want to go far in life and your career. In a nutshell, honing in your your transferable skills can lead to:

Better Job Offers

Continuous assessment and improvement of your skills widens the pool of job offers for you to make selections from. You’re no longer tethered to one industry as you’re able to lead your career by design, not by default.

People with transferable skills on a resume also open up opportunities for more potential employers.

Increase in Pay and More Responsibilities

You’ve heard the saying “with great power come great responsibility.” In your case, transferable skills make you more marketable to employers which could lead to pay raises.

Although this isn’t an automatic process– you have to be proactive about what you want in the marketplace, there is a chance that these pay raises will come with change in titles and roles.

A Shot at Entrepreneurship

Yes, changing career paths also includes the possibility of working for yourself. With these skills and work experience, you could live anywhere in the world and design a life and career you want.

We’ve talked about why you need to strengthen your transferable skills but what are some these skills, and how can you work on them?

13 Tips to Sharpen Your Transferable Skills

1. Update Your Resume

You might be surprised to know this but yes, updating your resume is a skill. The very first thing you should do while thinking about switching careers is to highlight attributes that make you very desirable candidate to employers.

Think about your volunteer experiences, freelance projects, and school projects. Although they might seem insignificant, they demonstrate your ability to deliver results that several companies are looking for.

While you might have held several positions since college, switching careers will require you to have a different type of resume.

There are three different types of resumes: functional, chronological, and a combination resume. However, if you are looking to switch careers you’ll want to have a functional resume. A functional resume is strengths-based that emphasizes skills that are transferable rather than a collection of dates and job titles.

2. Brush up on Your Communication Skills

Every attempt to get ahead in business and in life starts with the need to communicate effectively. Whether it is interpersonal, intercultural, or multi-generational, the ability to be seen and heard while respecting the boundaries of work relationship matters.

That’s why it’s one of the top skills you need to master. Strong communication skills allows you to effectively tailor your messages to specific audiences, which will make you a stronger asset to any organization.

To hone this skill:

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Pay attention to your listening skills. To communicate effectively, you need to first learn how to understand others.

Your ability to decode overt and implied messages, no matter how nuanced they are, is key to knowing how to foster deep relationships with others.

This article can also give you effective ways to enhance your communication skills:

How to Master Effective Communication Skills at Work and Home

3. Learn Technical (or Business) Writing

Another form of communication, writing, is a skill that can take you anywhere.

Companies communicate a lot through written memos, emails, newsletters, and other audio-visual means. But at the crux of this all is someone or some people who are tasked with translating the organization’s vision into statements anyone can understand.

To hone this skill:

Consider taking some free or paid classes online. You can accomplish this through several community colleges or online platforms like Lynda, Udemy or edX .

4. Practice Public Speaking and Presentation Skills

No matter how intelligent you are, no one will take you seriously if you’re unable to pull off a decent level of persuasion through presentation skills.

Most presentation can be done through either electronic devices or require your physical presence. Your chosen career may require you to be in front of several hundreds of people or you could be charged with developing materials for presentation.

To hone this skill:

Volunteer to lead projects that give you some responsibility for putting together presentations.

Also, try taking courses that will improve your public speaking skills if you feel lacking.

These tips on public speaking would be helpful too:

The Ultimate Public Speaking Tips to Hook and Impress Any Audience

5. Get Comfortable with Identifying Problems and Solutions

Every organization has got its problems no matter how greener the grass is on the other side.

How to hone this skill:

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Practice being resourceful.

Do you know where to find every company policy on the intranet in less than five minutes?

Think about a time you noticed some inefficiency at work and proposed a solution. Think about instances where you lent your voice to a cause which resulted in improved processes for your department.

No matter how small or inadequate you might feel, you’ve got some problem-solving skills that some organizations want.

If you look for more ways to improve your problem solving skills, take a look at this article:

6 Effective Ways to Enhance Your Problem Solving Skills

6. Recognize Your Team-Building Ability

Your ability to smoothly switch careers also depends on how well you can energize your team, especially if you’re aiming for a leadership role. Unfortunately, team-building usually isn’t something you learn on the job in most careers unless you hold a managerial position.

The good thing is that you possibly know one or two things about team-building. Think back to moments in college when you had group projects with colleagues and had to work with 3 to 4 other strangers for months. Were you able to get past your differences and disagreements to focus on the uniqueness of everyone at the table?

Making a career switch might require that you work with multidisciplinary teams whether you have a deep knowledge of what the other team does or not. I can easily think of doctors, nurses, physical therapists, and social workers working closely to achieve the goals in a patient’s care plan.

How to hone this skill:

Look for collaborative projects and team building activities that excite you and challenge yourself with new possibilities.

Try some of these tactics to keep your team motivated as well:

17 Proven Tactics for Motivating Employees and Building a Stronger Team

7. Lean into Your Leadership Skills

Although similar to the previous point, leadership skills extend far beyond building teams, managing time sheets and correcting behavior.

What I’m referring to here is your ability to develop a vision, believe in it, and inspire buy-in from everyone involved. This isn’t about knowing how to run a particular machine; it’s about how to lead a team of people with various backgrounds, experiences, and ideas of how things should be done.

How to hone this skill:

Although more complex than the rest, it all starts with an introspective look into your strengths and weaknesses. Then get a mentor or a coach who can bring out your leadership qualities so you can operate from a place of strength.

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Learn more about the effective leadership types here:

5 Types of Leadership that Help You Build a High Performance Team

8. Improve Your Analytical Skills

Are you good at taking large amount of data and interpreting them? Your skills could come in handy.

Organizations are looking for people to make sense of the data around them, explain how it affects profitability, and make projections based on it. Best of all? You don’t need to be an accountant to be analytical.

How to hone this skill:

Try taking data interpretation classes online or at a community college. Learning Microsoft Excel or Access is also a plus. If you’re ambitious enough, you could consider getting additional certifications to up the ante.

Take a look at these ways to help sharpen your analytical skills:

What Are Analytical Skills and How to Strengthen Them For Success

9. Don’t Discount Your Time Management and Prioritization Skills

How good are you when it comes to deciding how important tasks are, organizing schedules, and coordinating plans?

Should you be willing, there is a market waiting for you out there. Organizations and busy executives are always looking for talented individuals to outsource these tasks to.

How to hone this skill:

Although not everyone possesses secretarial superpowers, you can improve this skill by focusing on taking huge tasks and breaking them into smaller goals or steps in order to achieve a bigger goal.

Here, you can learn to prioritize to achieve more:

The Ultimate Guide to Prioritizing Your Work And Life

10. Embrace Your Creative and Critical Thinking Side

Although it’s often believed that creativity is for the arts and right-brained people, I believe everyone is capable of being creative. In fact, most organizations recognize creativity as a vehicle that will drive successful inventions in the future.

How to hone this skill:

Try doing something fun. As simple as this sounds, you’d be surprised to learn how much. In fact, behavioral and learning scientist, Marily Oppezzo, says taking a walk might be all you need to get your creative juices flowing.[1]

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Anyone can be creative, you just need the right way to train your brain:

What Is Creativity? We All Have It, and Need It

11. Don’t Stop Learning Tech Knowledge and Skills

Being tech-savvy is a huge plus. If you have an affinity with computers, software applications and are abreast of technological improvements, it is a transferable skill that is worth highlighting.

You don’t have to be a young college graduate with silicon valley dreams to work

How to hone this skill:

All you need is the determination and the readiness to learn. This article will give you some ideas on the types of skills to learn:

How to Improve Your Computer Skills to Get Ahead in Your Career

12. Build Networks and Relationships

You aren’t free from networking. Not at the moment. With your goal to switch to a different career, your networking skills will come in handy.

Fortunately for you, networking doesn’t have to be so hard.

How to hone this skill:

Attend conferences and job fairs. Chances are you already have people in your network you can move you closer to your dream career.

To enhance your networking skills, take these steps:

How to Network So You’ll Get Way Ahead in Your Professional Life

Final Thoughts

Although there are several people with the same qualification and degree(s) you possess, what ultimately determines hireability comes down to a myriad of things such as culture fit, how teachable you are, cultural sensitivity, inter-generational awareness, and your ability to navigate uncertainty.

You have a chance to stand out by letting your dream companies know how these soft skills make you an invaluable asset, and how saying ‘YES’ to you is a win-win for both parties.

Happy career switching!

More Resources About Career Advancement

Featured photo credit: Unsplash via unsplash.com

Reference

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