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10 Challenges Leaders Always Face And How To Deal With Them

10 Challenges Leaders Always Face And How To Deal With Them

Just because you become a leader in your organization doesn’t mean that the floor won’t drop out around you. That is what you, as a leader, have been chosen to handle. In fact, it is your quest if you accept it. There are 10 issues that leaders always have to face, but with the right tact and skill, you can route a strong course and come out on top.

Change

The fact that you have accepted a leadership role is a change all to itself, but everyday is filled with possibilities for change. Some of them are things that you have chosen and others are the luck of the draw. Your role as a leader is to not get off balance because of change. You either have to see it coming and prepare or be able to handle it on the fly because both things are inevitable.

“If there is no struggle, there is no progress.” – Frederick Douglass

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1. Difficult People

There will always be people on your team, in your organization and in your working life who are difficult. Your goal, as a leader, is to handle them with grace and kindness. Don’t feed into them. Don’t prolong your exposure to them. Above all, don’t let them get you down.

2. Pressure

The work environment has a lot of pressure built into it. Your ability to accept and release some of that pressure will benefit you in the long run. You can’t run at full speed 100% of the time and allowing some quieter moments that help you find balance will be paramount to your success as a leader.

3. Letting Someone Go

As a leader it will, at some point, be your job to either recommend that someone leave your organization or you are going to have to move someone on yourself. Never do this in a rash manner or under anger. Your ability to calmly make this organizational change for the better of the organization is the mark of true leadership.

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4. Delivering Bad News

Products will fail, timelines won’t be met, your goals will lag—that is all just part of business, but it will be your job to tell your board or your superiors. Being able to tell bad news without drama and with clarity will allow you to find the next steps. Bad stuff happens; it is how you share it that is going to matter in your next move.

5. Staying Motivated

Sometimes as a leader you can feel your motivation for the project or the organization fall flat. It happens to the best of us, but what you need to do is muster all of the good stuff around you and get back on track. Don’t spend time dwelling on what isn’t working unless you can fix it. You won’t always be the number one cheerleader in your own mind, but your team is expecting you to be so get out there and share the enthusiasm you do have; even when you are a little off your game.

6. Culture Issues

Just because you work in an organization doesn’t mean that you don’t have issues with your culture. You might be an office that doesn’t get along well as a team, has communication issues, gossips, or has undermining team members. Whatever it is, you are going to have to deal with it as the leader. Changing cultural habits in an organization isn’t easy, but you set the tone. If you don’t want people to gossip, don’t gossip. If you want teams to work better together, you have to work well with teams. You are setting the entire tone of how the culture in your organization exists.

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“Customers will never love a company until the employees love it first.” – @simonsinek

7. Being Respected and Being Liked

You aren’t always going to be liked. The minute you put your hand up to lead something, someone else is going to shoot you down. That is just life. Don’t get swayed by that and work to be kind and focused in your communications. Respect will come, and if you are lucky, you might even be liked.

8. Maintaining Focus

It is so easy to get distracted! Everyone wants something, is selling you something, or is trying to get you to notice them. That is part of accepting the role of leadership. Your job is to not get distracted by the shiny objects and to remain focused on the end game. You have a team to lead, a product to deliver, or a project to complete—make your plan, keep your head down and maintain focus.

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9. Communication Problems

Inevitably someone is going to reply all to an email that they shouldn’t have, a team member isn’t going to get the deadline straight, or someone just isn’t going to get the memo all together. Communication issues are probably your number one stressor as a leader. Practicing your skills at being clear and brief will benefit the entire organization.

10. Handling a Dud

Every once in a while, a project just doesn’t work or the event is a bust. Don’t worry. It happens to the best of us. How you handle it is what matters. Don’t let your team go down into a spiral of self pity or blame. Just dust yourself off and figure out how the next thing is going to be awesome.

Leadership isn’t just about the hard stuff, but it is a big part of shouldering the responsibility. Each time you have to grapple with something difficult, you are practicing how to do it better because stuff will always come up. Your growth in leadership is dependent on the lessons you learn on dealing with the good and the bad.

Featured photo credit: Leadership/carowallis1 via

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Published on March 20, 2019

How to Write a Powerful Mission Statement for Your Business

How to Write a Powerful Mission Statement for Your Business

Have you ever felt lost in the minutia of your job?

As a business owner, I can relate to getting bogged down in the day to day operations of my business. Things like inventory, payroll, scheduling, purchasing and employee management take up the bulk of my day.

While these things are important and need to get done, focusing too much on the details can make you lose sight of the big picture. This is why having a good mission statement comes in handy.

What is a Mission Statement?

Put simply, a mission statement is an internal document that provides a clear purpose for the organization. It provides a common reference point for everyone in the organization to start from.

In other words, after reading your company’s mission statement, managers and employees should be able to answer the question “What are company’s main objectives?” For example, Southwest Airlines mission statement reads:[1]

“Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.”

In this single statement, Southwest conveys the company’s goals of providing the highest level of customer service as well as providing a good working environment for their employees.

Mission Statement VS. Vision Statement

While the mission and vision statements are related, there are subtle but distinct differences the you should be aware of.

First of all, a mission statement is designed primarily as an internal company document. It provides clarity and direction for managers and employees.

While there’s nothing wrong with sharing your company’s mission statement with the outside world, its intended audience is within the company.

While a mission statement provides a general framework for the organization, the vision statement is usually a more inspirational statement designed to motivate employees and inspire customers. Going back to Southwest Airlines, their vision statement reads:[2]

“To become the world’s most loved, most flown, and most profitable airline.”

This statement inspires good feeling from the customer while motivating the employees to achieve that vision.

What Does a Good Mission Statement Look Like?

When coming up with a mission statement, it’s important to take your time and do it right. Too often, people (especially entrepreneurs) just write down the first thing that comes to mind and they end up with worthless or (worse yet) a generic mission statement that is utterly useless.

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Remember, a mission statement should provide a common framework for everyone in your organization.

When writing a mission statement, you should always try to incorporate the following;

  • What we do?
  • How we do it?
  • Whom do we do it for?
  • What value are we bringing?

Now, you can see how tempting it is to just come up with something generic that ticks off those four boxes. Something like “We provide the best widgets available online for the consumer.”

After all, that did check off all the boxes:

What we do? Provide widgets.

How we do it? Online.

Who do we do it for? The consumer.

What value we bring? The best widgets.

The problem with this mission statement is that it could apply to any number of companies producing the same widget. There is nothing to distinguish your company or its widgets from any of your competitors widgets.

Compare that mission statement to this one:

“We provide the highest quality widgets directly to the consumer at an affordable price backed up with a 100% satisfaction guarantee. If our clients aren’t 100% satisfied, we’ll make it right.”

What’s the difference?

Both mission statements answer all the same questions of what, how, whom and value. But in the second statement, they are differentiating their company from all other competitors by answering the question “what makes us unique”.

Another way to read that is, “Why you should buy from us.” In this example, it’s because our widgets are of the highest quality and we stand behind them 100%.

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You might have noticed the statement didn’t say that we sell widgets at the lowest possible price. That’s because we are emphasizing quality and satisfaction over price.

A different company’s mission statement may emphasize selling widgets at the lowest possible price with little to no mention of a guarantee.

Hallmarks of a Good Mission Statement

1. Keep It Brief

Your mission statement should be no longer than three sentences. This is not your company’s magnum opus.

You should be able to distill the what, how, who and why questions into a succinct message.

2. Have a Purpose

A company’s missions statement should include the reason it even exists.

Make clear exactly what the company does with statements like “We strive to provide our customers with …….”

3. Include a “How”

Take this as an opportunity to differentiate your company from its competitors.

How do you provide a product or service that’s different or better than how your competitor provides it?

4. Talk About the Value You Bring to the Table

This is where you can really set yourself apart from the competition. This is the “why” customers should buy from you.

Do you offer the lowest prices? Fastest delivery? Exceptional customer service? Whatever it is that sets you apart and gives your particular products, services or company an advantage talk about it in the mission statement.

5. Make Sure It’s Plausible

It’s okay to shoot for the stars just to settle for the moon, but not in a mission statement.

Being overly ambitious will only set you and your employees up for failure, hurt morale and make you lose credibility. You will also scare away potential investors if they think that you are not being realistic in your mission statement.

6. Make It Unique and Distinctive

Imagine if someone who knew nothing about your business walked in and saw how it was operating, then they read your mission statement. Would they be able to recognize that mission statement was attached to that business? If not re-work it.

7. Think Long Term

A mission statement should be narrow enough so that it provides a common framework for the existing business, but open enough to allow for longer term goals. It should be able to grow as the business grows.

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8. Get Feedback

This is very important, especially from managers and employees.

Getting their input can clarify how they currently see the company and their role within the organization. It’s also a good way to get people “on-board,” as studies show that people are more likely to go along with an idea if they feel included in the decision making process beforehand.

9. Review Often and Revise as Necessary

You should review the missions statement often for two reasons.

First, as a reminder of what the essence of the company is. It’s easy to forget when you are in the day to day grind of the business.

And two, to make sure that the mission statement is still relevant. Things change, and not everything can be anticipated at the time a mission statement was written.

For example, if a mission statement was written before the advent of the internet, a company that use to sell things door to door now probably has a website that people order from. You should always update the mission statement to reflect these changes.

The Value of Mission Statements: Why Go Through All of These in the First Place?

It may seem like a lot of work just for a few sentences that describe a company, but the value of a well written mission statement should not be discounted.

First of all, if you are an entrepreneur, crystallizing the what, how, whom and value questions will keep you focused on the core business and its values.

If you are a manager or other employee, knowing the company’s basic tenants will help inform your interactions with both customers and colleagues alike.

Strategic Planning

A relevant mission statement acts as a framework for strategic planning. It provides guidance and parameters for making strategic decisions for the future of the company.

Measuring Performance

By having the company’s mission in a concrete form, it also allows for an objective measurement of how well the organization is meeting its stated goals at any one time.

Management can identify strengths and weaknesses in the organization based on the criteria set forth in the mission statement and make decisions accordingly.

Solidifying the Company’s Goals and Values for Employees

Part of a well run organization is nurturing happy and productive employees.

As humans, we all have an innate need for both purpose and to be part of something larger than ourselves. Providing employees with a clearly defined mission statement helps to define their role in the larger organization. Thus, fulfilling both of these needs.

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Now I’m not saying that a mission statement can overcome low pay and poor working conditions, but with everything else being equal, it can contribute to a happier and more productive workforce.

To Hold Management Accountable

By creating a mission statement, a company is publicly stating its highest values and goals for the world to see. By doing so, you are inviting both the public and your employees to to scrutinize how well the company lives up to its ideals.

So if you state that you only provide the highest quality products, and then offer something less, it’s fair for both the public and the employees to question, and even call for a change in management.

If management doesn’t take the mission statement seriously, no one else will either; and the legitimate authority that management rely’s on will be diminished.

To Serve as an Example

This is the opposite side of the coin from the previous statement. If the highest levels of management are seen taking the mission statement seriously and actively managing within the framework of the statement, that attitude filters down throughout the organization.

After all, a good employee knows what’s important to their boss and will take the steps necessary to curry favor with them.

Finally, use the company’s mission statement as a way to define roles within the company. You can do this by giving each division in the company a copy of the mission statement and challenge the head of each division to create a mission statement for their respective departments.

Their individual mission statements should focus on how each department fits in and ultimately contributes to the success of the company’s overall mission statement. This serves as both a clarifying and a team building exercise for all parts of the organization.

Final Thoughts

Developing a mission statement is too often just an after-thought, especially for entrepreneurs. We tend to prioritize things that we perceive will give us the biggest “bang for our buck.”

Somehow, taking the time and effort to sit down and think seriously about the what, whom, how and value of our business seems like a waste of time. After all, we got in the business to make money and become successful, isn’t that all we need to know?

That mindset will probably get you started okay, but if you find yourself having any success at all, you’ll find that there really is such a thing as growing pains.

By putting in the time and effort to create a mission statement, you are laying the groundwork that will give you a path to follow in your growth. And isn’t building long term success what we are really after?

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Featured photo credit: Fab Lentz via unsplash.com

Reference

[1] Southwest Airlines: About Page
[2] Fit Small Business: 10 Vision Statement Examples To Spark Your Imagination

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