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How to Learn from Other People’s Experiences

How to Learn from Other People’s Experiences

When we’re children, we learn (and fail) all the time. We fall off bikes, scrape knees, add sums incorrectly, and tell someone we have a crush on them when they’re clearly not interested (*cringe*). That’s just what kids do.

As adults, we tend to move into areas of core competency, sigh a breath of relief (Hooray! No more feeling like I’m constantly failing at everything!), and then promptly stagnate. This, of course, is the quickest route towards the kind of career and life experiences that feel just kind of, well, “meh.” In order to keep yourself engaged and motivated, it’s important to continually form new and unexpected neural connections.

Fortunately, in the internet age, it’s not just easy to learn, but also to learn from other people, so you’ll have a model to go from and you won’t feel so alone in your endeavors. Here are 4 tips for doing just that.

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1. Try a new healthy habit for 30 days

If you’re like most people, you set lofty, unachievable goals for improving your health. Maybe you decide you’re going to shed 40 pounds before Memorial Day, or maybe you’re all about that unachievable New Years’ resolution. The problem is, big goals are hard to maintain, and you’ll feel discouraged and overwhelmed when you don’t meet them, which will up your chances of quitting.

Instead, trying giving a 30-day project a try and blogging about your experience. The idea of 30-day projects is to focus on nurturing one (and only one) habit intensely for that time period, so you can really commit and try the new habit on for size. You could, for example, try eating local for 30 days, or not watch TV for 30 days. Who knows? Maybe some of those healthy habits will stick around.

Google “30-day project” and you’ll see a number of fellow bloggers with inspiring ideas. Even if you already have a few in mind, seeing what other people try can help you reach outside of your box and really challenge yourself. Even better: Invite your own friends to participate so you can learn from and support each other and swap stories about your experiences.

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2. Learn about the world

Come on, be honest: how much global news do you really consume? Reading a summary site like The Week can be a great way to a get glimpse into the stories making headlines around the world, as can any number of news publications.

That said, the best way to really learn about the world is from its many people. Doing so doesn’t have to mean stuffing all of your possessions into a backpack and hitting the road (though that’s nice if you can do it, too!). Instead, make full use of the internet and social media. Read articles and add comments to travel blogs like Gadling. Narrow in on a region of interest, start doing your research on WikiTravel, and post questions on the Lonely Planet Travel Forums or even on Quora. Or, for a social network and travel blog site all in one, head to Matador Travel, where you can connect with people worldwide and learn about new communities while also doing a little teaching about your own region.

3. Learn how to be more entrepreneurial

From the corporate workspace to the home office, just about all of us can use entrepreneurial skills these days. After all, in a tough economy, bosses reward go-getters, and “innovator” is the buzzword of the day. But how can you learn these skills without enrolling in an MBA program or throwing your hat into a risky startup’s ring?

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The best course of action is to find a thought leader within a niche that interests you and learn from them. Thankfully, with the popularity of corporate blogs and social media feeds, this is easier to do than ever. Let’s say, for example, that you love Stonyfield Yogurt—both the brand itself and its online presence. Just a browse through the corporate blog will tell you all you need to know, as long as you look closely. Want to learn how to draw readers more deeply into your site? Look at the “Recent Posts” sidebar. Want to tempt readers into reading your full post? Study the wording of the Stonyfield blog’s headlines, the kinds of photos they choose for the top of the post, and how they break up text throughout the page.

Even more helpful is when a brand commissions white papers and case studies and posts them online. Take a peek, for example, at Amazon’s Website Case Studies; an exhaustive look into just how real customers have benefited from Amazon’s products. Here, you’ll learn how to make the most of online tools that can help you launch or maintain your businesses or side projects from one of the most successful businesses around. If it worked for them, why shouldn’t it work for you?
When a thought leader provides insight into their business, grab it!

4. Learn how to make something new

Last but certainly not least, there’s much to be learned from the tinkerers of the world. Step entirely out of your everyday comfort zone by making something totally new. Learn how to hack your Ikea furniture. Turn everyday objects into a robotic arm. Follow lifestyle blogs, or just head to Pinterest for a little creative inspiration. With so many bloggers posting their experiments online and even how-tos, there’s no excuse not to give DIY a try!

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Search for a Maker group to find even more in person support.

The Takeaway

So much of our everyday work lives rely on repetitive skills. Learning something new, no matter how seemingly minor, will refresh your brain and give you a sense of renewal and inspiration.
Make sure to check out the new daily articles on LifeHack for even more tips!

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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