Advertising
Advertising

Great Leaders Remember to Offer These 10 Things All The Time

Great Leaders Remember to Offer These 10 Things All The Time

Want to be a great leader? Fantastic! Great leadership is learned behavior. You can be a great leader just like any you have ever seen. Only remember to offer your team these 10 key things great leaders offer all the time.

1. Remember to offer leadership by example.

The hallmark of a great leader is leading by example. Practice what you preach. Your actions can be a powerful source of motivation or demoralization to the team. Be mindful and let your actions send the message that you believe in your own directives. Remember teams create a work ethic that imitates their leader’s work ethic.

Advertising

2. Remember to offer opportunities for growth.

We all want to learn new things and grow and develop in our jobs. Great leaders know this and offer opportunities for growth and development all the time. Be the first to create and/or point out areas for growth, depending on prevailing circumstances, individual interests and skill requirements. This will not only motivate your team to apply themselves, but also ensure no one stops growing or becomes extraneous.

3. Remember to offer positive energy and inspiration. 

Great leaders create a positive and inspiring work environment and culture all the time. These leaders use their executive presence not to threaten or intimidate, but to encourage positive thinking and attitude at work. Offer this positive energy and inspiration by encouraging everyone to be themselves and freely voice their opinions and suggestions without fear of reprimand. You will earn the team’s respect and boost their overall productivity, innovation and job satisfaction this way.

Advertising

4. Remember to offer continuous (and constructive) feedback.

Great leaders remember to offer continuous and constructive feedback all the time. Feedback shows the team the leader cares and is paying attention. It also helps build and improve other people’s strengths and abilities. Give constructive feedback continuously without resulting to personal attacks. It will earn you respect, trust and performance.

5. Remember to offer kindness and consideration.

Kindness begets kindness. If you offer kindness to those you lead, they will in turn offer kindness to those they work with and serve, including clients and fellow employees. Great leaders know this and use kindness to build a healthy and productive work environment for all. Be kind and considerate to your team even when they screw up. Don’t be harsh and bashing them too much, otherwise they will hate you and their job for it.

Advertising

6. Remember to offer patience and sanity.

Great leaders are patient and encourage their team to also exercise patience. They remind the team patience is a virtue because many projects will take time to develop and complete. Sometimes it will take more than 24 hours to find an answer to a single problem. Instead of being agitated and angry, let the team come together, brainstorm and agree upon reasonable solutions and time expectations. This will maintain harmony and bring sanity in the team.

7. Remember to offer fun and humor.

Laughter is medicine to the soul. It strengthens bonds and can heal deep seated resentment in the workplace. Great leaders use both laughter and humor to defuse tension and encourage creativity. They offer moments of fun and humor all the time because these moments often make stressful and challenging situations seem less daunting. Organize fun activities for your team and let those who can crack ribs do so freely to put things into a humorous perspective. Of course, this should all be done within the boundaries of proper ethics and mutual respect.

Advertising

8. Remember to offer order and respect.

People achieve more where there is a clear course of action characterized by order and respect. Great leaders, therefore, offer order and respect all the time. They make everyone feel valued and their skills and knowledge required for success. They extend basic courtesies like friendly greetings to everyone from the cleaning person to the top executives because they respect them. Treat everyone like an adult and don’t try to micromanage and dictate to them. Respect their personalities, judgment and knowledge and they will feel obliged to make their individual input count.

9. Remember to offer help and encouragement.

Great leaders are proud to offer support and encouragement to their team. They help whenever they can and encourage those they lead to keep moving and not give up because they genuinely care. Offer help and encouragement with a cheerful heart whenever your team is feeling down. Remind everyone why you have faith in them and why they are the best for the task, especially when you notice people are running out of energy. Just be that listening ear and helping hand your team needs.

10. Remember to offer praise and gratitude.

Great leaders remember to praise and express their gratitude for the efforts others make on their behalf. They know they would not be the leader they are without the people they are privileged to lead. As a result, great leaders humbly offer gratitude and praise all the time. Praise is an acknowledgement of positive deeds. Say “thank you” even for small things like someone holding the door for you. This reinforces positive behavior and proves you appreciate. Don’t be afraid to hold the door for others, as well. Those little, thoughtful things are the marks of a truly great leader.

Featured photo credit: MDGovpics via flickr.com

More by this author

David K. William

David is a publisher and entrepreneur who tries to help professionals grow their business and careers, and gives advice for entrepreneurs.

25 Memory Exercises That Actually Help You Remember More 12 Simple Ways to Boost Your Confidence Right Now 10 Amazing Health Benefits Of Beer You Probably Never Knew 15 Funny Idioms You May Not Know (And What They Actually Mean) Great Leaders Remember to Offer These 10 Things All The Time

Trending in Productivity

1 We Do What We Know Is Bad for Us, Why? 2 13 Bad Habits You Need to Quit Right Away 3 How to Reprogram Your Brain Like a Computer And Hack Your Habits 4 14 Ideas on How to Measure Productivity to Make Progress 5 11 Things You Can Do to Increase Employee Productivity

Read Next

Advertising
Advertising
Advertising

Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

Advertising

Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

Advertising

It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

Advertising

Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

    Advertising

    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

    More Productivity Tips

    Featured photo credit: William Iven via unsplash.com

    Reference

    Read Next