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7 Keys to Having a Courageous Conversation With Anyone

7 Keys to Having a Courageous Conversation With Anyone

         “The real art of conversation is not only to say the right thing at the right place but to leave unsaid the wrong thing at the tempting moment”  Dorothy Nevill

Do you have issues in your professional and personal relationships that are weighing you down? Is your boss asking too much of you but you don’t know how to to let him know that you are not coping? Do you have questions that you want to ask your partner, but you are too afraid to ask? If the answer is yes – then it is about time you had a “Courageous Conversation” – a conversation where you  speak up and express how you feel about these issues that are weighing you down.

There have been many times in my life when I should have had a courageous conversation but I didn’t. One of the main reasons why I didn’t was because I didn’t know how. When I discovered these 7 keys to having a courageous conversation I found a framework that helped me to have a “Courageous Conversation”, in which I was able to express and articulate my thoughts and opinions in a way that avoided awkward situations, quickly cleared up misunderstandings and created positive relationships in my life.

According to the Oxford Dictionary Courage is derived from the Latin word Cor which means heart. In Old French there is the word Corage which denotes the heart as the centre of all feelings. The following 7 keys will help you to be courageous and have conversations in which you are able to express your deepest feelings. A Courageous Conversation will lighten your heart and your life.

These 7 keys have helped me to find the courage to have conversations that I was too afraid to have before.

1. Deal with your Fears

Fear is one of the main reasons that stop you from having a Courageous Conversation. Fear has many disguises. One way through which you can recognise fear is to identify excuses like “the situation is not that bad” or “maybe the problem is not worth mentioning”. These thoughts are dangerous because here fear tries to keep you from being courageous.

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Self Limiting Beliefs fuel fear and it is important that you get clear as to what these specific self limiting beliefs are. Maybe you fear rejection, maybe you fear that you could make it worse, or maybe you feel vulnerable. The list of excuses goes on and on.

There are two questions I ask myself when I’m dealing with fear:

1. What are the consequences if I do nothing?

2. Am I willing to accept these consequences?

To be honest there have been a couple of times when I have said “Yes I am ok with the consequences of not having the conversation”. The outcome was that the relationship did not improve and that the nagging feeling of resentment grew. The outcomes from not having courages conversations never served me well.

2.  Deal with your EGO

Sort out your ego. It can get in the way of being objective and achieving a solution targeting the good of a relationship, not you, the individual. In a Courageous Conversation you express your feelings and are true to yourself. If your ego is controlling your heart and if you are protecting your ego you will focus on being right instead of being true. Your conversation will be about your frustration or anger towards the other person. If the conversation is about you and your sense of entitlement then the conversation will not end well. I guarantee that if you are focussed on pleasing your ego it will go down hill. The other person will feel attacked and will fight back. There will be no resolution.

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Once you get your ego sorted and you are authentic about sharing your thoughts and feelings, you will be more open to listening to the other person’s side of the story. Remember that a Courageous Conversation aims to seek resolution for the benefit of the relationship rather than the individual. When you speak true to yourself, the message will be received and felt by the other person.

“The single most important thing you can do is to shift your internal stance from “I understand” to “Help me understand.” Everything else follows from that. . . Douglas Stone

3. Know WHY you want to have a Courageous Conversation.

Before you start a Courageous Conversation be very clear as to WHY you are having it. What is the purpose and what do you hope to achieve? Once you have sorted out the WHY you will be able to decide what the “risks” of having the conversation are. If you decide to have the conversation, you need to clear up the following 3 things:

  1. What you are trying to ACHIEVE?
  2. What you are LISTENING for?
  3. What gives you the RIGHT to initiate the conversation?

4. Be Prepared to Experience Discomfort

In a Courageous Conversation you have to be prepared to discuss the “undiscussable” – the issues that you don’t want to deal with, but that you know you have to face. Also, the other person may not like what you are saying and may not want to hear it at all. After having sorted out the reason why you are having the conversation, you have to think about how you should set up the meeting. The first step to minimising the feeling of discomfort is to GET AGREEMENT from the other person on having the conversation.

Once you have agreement, begin the conservation by telling your side of the story which includes the following 3 points:

  1. WHY you want to have the conversation
  2. WHAT the issue is that you want to discuss
  3. HOW this issue is affecting you

In telling your story you are opening up the opportunity for a dialogue and you invite the other person to join in. If the response is favourable the next step for the two of you is to start exploring each other’s stories and to work out how to move forward.

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5. Be Real about Your Expectations

We can prepare and plan for a Courageous Conversation. However we can not control what the outcome will be. We are only in control of ourselves. Most people are more comfortable with keeping old problems unresolved rather than working on a solution, so you may not be able to find a common ground. Be prepared for that. If the potential solution requires the other person to make some significant changes then they may need time to reflect about the conversation. So don’t expect that by having a courageous conversation you will get immediate results. Be realistic about your expectations.

6. Set the Emotional Tone for the Conversation

The more sensitive the issue is, the more likely it is that your emotions are raw and exposed. If the issue is emotional for you, then you need to make sure that you are calm enough to be clear about what you want to say.

In this situation it is a good idea to write out what you want to say and practise with a friend or supporter. Getting your emotions under control enables you to listen objectively to the other person and to respond calmly. With preparation and practice you are less likely to allow your emotions to take over. If you do get upset and find it difficult to continue then you have to suggest that you both take a break. Get commitment to reschedule the meeting for another time.

The big three blind spots are tone of voice, facial expressions, and body language. The listener is very aware of these, the talker is not.”  Douglas Stone

7. Avoid these 7 Key Mistakes at ALL Cost

The intent of a Courageous Conversation is to look forward to solutions not backwards to blame. It is also about speaking the truth, being transparent and vulnerable. This is very hard and chances are that you will mess it up sometimes. That’s ok, Don’t give up. Keep going, keep practicing. Like with a sporting activity which is new to you, the more you practice the better you get! There are however 7 key mistakes which will turn a Courageous Conversation into a toxic conversation!

  1. Talking too much
  2. Having an unclear message
  3. Not thinking about the other person’s feelings
  4. Starting the conversation by saying “So how is it going?”
  5. Trying to oversimplify the issue .If it was simple then it wouldn’t be difficult to deal with!
  6. Over-rehearsing and memorising the script – this will block you from being real
  7. To get caught off guard and to lose sight of the goal. When this happens we tend to fall back into our defence mode or if it’s really bad we go back to “combat mode” and it can turn ugly! If it does get really difficult remember to come back to the 7 keys – keep your content clear, stay calm, keep your tone neutral and your EGO in check.

A Courageous Conversation is a tool that helps to resolve relational conflict. The 7 keys help you to prepare to have successful courageous conversation. You may not always get the outcomes you want, however, if you keep having courageous conversations your relationships in your professional and personal life will thrive and prosper.

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So go be COURAGEOUS and have that conversation you know you need to have but are too afraid to.

Come to the edge, He said.
They said: We are afraid.
Come to the edge, He said.
They came. He pushed them

And they flew . . .” 

— Guillaume Apollinaire French Poet

More by this author

Kathryn Sandford

Career Resilence Coach who is passionate about thriving and growing in a complex world

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Last Updated on September 17, 2018

How to Stop Multitasking and Become Way More Productive

How to Stop Multitasking and Become Way More Productive

Today we are expected to work in highly disruptive environments. We sit down at our desks, turn on our computer and immediately we are hit with hundreds of emails all vying for our attention.

Our phones are beeping and pinging with new alerts to messages, likes and comments and our colleagues are complaining about the latest company initiative is designed to get us to do more work and spend less time at home.

All these distractions result in us multitasking where our attention is switching between one crisis and the next.

Multitasking is a problem. But how to stop multitasking?

How bad really is multitasking?

It dilutes your focus and attention so even the easiest of tasks become much harder and take longer to complete.

Studies have shown that while you think you are multitasking, you are in fact task switching, which means your attention is switching between two or more pieces of work and that depletes the energy resources you have to do your work.

This is why, even though you may have done little to no physical activity, you arrive home at the end of the day feeling exhausted and not in the mood to do anything.

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We know it is not a good way to get quality work done, but the demands for out attention persist and rather than reduce, are likely to increase as the years go by.

So what to do about it?

Ways to stop multitasking and increase productivity

Now, forget about how to multitask!

Here are a few strategies on how to stop multitasking so you can get better quality and more work done in the time you have each working day:

1. Get enough rest

When you are tired, your brain has less strength to resist even the tiniest attention seeker. This is why when you find your mind wandering, it is a sign your brain is tired and time to take a break.

This does not just mean taking breaks throughout the day, it also means making sure you get enough sleep every day.

When you are well rested and take short regular breaks throughout the day your brain is fully refuelled and ready to focus in on the work that is important.

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2. Plan your day

When you don’t have a plan for the day, the day will create a plan for you. When you allow outside influences to take control of your day, it is very hard not to be dragged off in all directions.

When you have a plan for the day, when you arrive at work your brain knows exactly what it is you want to accomplish and will subconsciously have prepared itself for a sustained period of focused work.

Your resistance to distractions and other work will be high and you will focus much better on the work that needs doing.

3. Remove everything from your desk and screen except for the work you are doing

I learned this one a long time ago. In my previous work, I worked in a law office and I had case files to deal with. If I had more than one case file on my desk at any one time, I would find my eyes wandering over the other case files on my desk when I had something difficult to do.

I was looking for something easier. This meant often I was working on three or four cases at one time and that always led to mistakes and slower completion.

Now when I am working on something, I am in full-screen mode where all I can see is the work I am working on right now.

4. When at your desk, do work

We are creatures of habit. If we do our online shopping and news reading at our desks as well as our work, we will always have the temptation to be doing stuff that we should not be doing at that moment.

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Do your online shopping from another place—your home or from your phone when you are having a break—and only do your work when at your desk. This conditions your brain to focus in on your work and not other distractions.

5. Learn to say no

Whenever you hear the phrase “learn to say no,” it does not mean going about being rude to everyone. What it does mean is delay saying yes.

Most problems occur when we say “yes” immediately. We then have to spend an inordinate amount of energy thinking of ways to get ourselves out of the commitment we made.

By saying “let me think about it” or “can I let you know later” gives you time to evaluate the offer and allows you to get back to what you were doing quicker.

6. Turn off notifications on your computer

For most of us, we still use computers to do our work. When you have email alert pop-ups and other notifications turned on, they will distract you no matter how strong you feel.

Turn them off and schedule email reviewing for times between doing your focused work. Doing this will give you a lot of time back because you will be able to remain focused on the work in front of you.

7. Find a quiet place to do your most important work

Most workplaces have meeting rooms that are vacant. If you do have important work to get done, ask if you can use one of those rooms and do your work there.

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You can close the door, put on your headphones and just focus on what is important. This is a great way to remove all the other, non-important, tasks demanding your attention and just focus on one piece of work.

The bottom line

Focusing on one piece of work at a time can be hard but the benefits to the amount of work you get done are worth it. You will make fewer mistakes, you will get more done and will feel a lot less tired at the end of the day.

Make a list of the four or five things you want to get done the next day before you finish your work for the day and when you start the day, begin at the top of the list with the first item.

Don’t start anything else until you have finished the first one and then move on to the second one. This one trick will help you to become way more productive.

Featured photo credit: Unsplash via unsplash.com

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