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10 Leadership Tips For The Young Generation

10 Leadership Tips For The Young Generation

Leadership is rarely an innate quality in us. It is a combination of hard work, conviction and instinctive strategy, which needs to be developed and nurtured. When you see someone naturally charismatic and inspiring, you are disregarding an immense amount of work that goes behind the scene. This is precisely the reason why we are witnessing an increasing demand for cultivating this talent at the earliest of ages. Be it in sports, business or entrepreneurship, today’s youth is striving to sow the seeds of leadership in lure of future success.

Without further adieu, here are ten tips for the younger generation to ponder.

1. It all starts with a vision

People buy into the leader before they buy into the vision. —John Maxwell

The true essence of leadership begins with envisioning a set of goals. Don’t just have a vague image in your mind but define the target with focussed clarity. Think through the final result over and over to make sure you will be committed till the end.

But stating objectives is not enough. Enforcing the purpose and mission are equally important. Provide a clear and realistic path to your team. Believe in you and be persistent when things look difficult. Without John F Kennedy’s ambitious vision, Neil Armstrong would not be the first man on the moon. No dream is too big until you have realized it.

2. Communicate often and clearly

Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand. —General Colin Powell

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Communication is the fundamental link between vision and reality. Deliver the message concisely and with conviction so that it permeates through all levels of the organization. Your people need to understand why they are working on a task, what they should be doing and where it will lead them to. This entails having good presentation skills, being a good listener and facilitating problem solving. Effective communication skills make a standout leader.

3. Don’t underestimate the power of optimism

If opportunity doesn’t knock, build a door. – Milton Berle.

A few years ago, I had the opportunity to attend a leadership program organized by Walt Disney. My biggest takeaway was this remarkable story: It was 1928 in New York, when Walt learned that his distributor hired most of Disney’s animators to start a new studio. He practically lost everything, including his staff, the contract, his income and the hit character Oswald, the Rabbit. He immediately sent a telegram to his brother Roy saying, “Don’t worry. Everything okay. Will give details when I arrive”. On his three day journey back to Hollywood, Walt took out his sketchbook and created the character of Mickey Mouse. Within a year, Mickey was the most popular cartoon in the world.

Optimism helps channel the negative energy of fear and uncertainty towards driving innovation. As a leader, you will be surrounded by skeptics. Reject pessimism and turn the volume up on positivity.

4. Motivate and empower

If your actions inspire others to dream more, learn more, do more and become more, you are a leader. —John Quincy Adams

Without the right kind of stimulus, people produce mediocre work and drain out quickly. Some get inspired by power, some by incentives, some by appreciation and some by interesting work. It is your responsibility to identify specific motivation factors in your employees and empower them. Your effort to nourish the team will also indicate that you care for them, which in turn is a great fuel to boost productivity and loyalty.

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5. Accept feedback generously

Leadership and learning are indispensable to each other. —John F. Kennedy

One if the best ways to grow and improve is by graciously accepting constructive feedback. Many managers, especially CEOs, by way of their power, find it demeaning to be ‘advised by their juniors’. However, your people hold the key to invaluable information that can make you more successful. So leave your ego behind, and ask what you can do better. You may choose to do that in a more informal setting or through a defined 360-degree feedback model

6. Lead by example

You don’t lead by pointing and telling people some place to go. You lead by going to that place and making a case. —Ken Kesey

Teaching by force and directive orders is passé. This is the generation of producing future leaders by walking the talk. Don’t waste hours trying to convince people. Instead, demonstrate the benefits of a particular decision by your own action. You cannot expect others to do what you would not do. Besides garnering respect and trust, you will be able to set higher standards and achieve better results.

The easiest way to begin is by thinking of your role model. Who would you want to emulate? What kind of traits does that person have?

7. Take responsibility and own up

A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit. —John Maxwell

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Say no to passing blame onto others. It’s the most diminishing quality any leader can possess. Being at the top implies taking ownership of your vision and your team’s actions. In spite of having a robust set of internal controls, any organization will have its share of slip-ups and errors. You will need a whole lot of courage to apologize for mistakes and take measures to improve upon them.

8. Use power to drive change

Anyone can hold the helm when the sea is calm. —Publilius Syrus

In the book, Onward: How Starbucks fought for its life without losing its soul, Starbucks CEO Howard Schultz shares his remarkable story, giving us many leadership lessons. Eight years after stepping down from the daily oversight of Starbucks, Schultz returned as CEO in 2008. His aim was to bring back the core values that Starbucks was originally known for. He took some drastic decisions, including closing 900 stores and shutting the remaining 11,000 US stores for a day to retrain 115,000 people. The media questioned the relevance of these changes, but Schultz explained, “It was honest, it was authentic and it was necessary”.

As a leader you are often faced with challenges that require bold and unconventional decisions. Trust your instincts and use your authority to your advantage. Change is imminent to establish an environment for continous growth.

9. Cultivate patience

Patience and perseverance have a magical affect before which difficulties disappear and obstacles vanish – John Quiny Adams

Successful leaders are proactive yet patient. They understand that a lifespan consists of periods of sprint followed by periods of recovery time. Many of us are prone to snap-decisions under deadlines and pressure. Be careful when you are influenced by excitement and wish to see quick results. This especially holds true for small businesses and start-ups, where patience can make or kill. The Dutch often say that a handful of patience is worth a bushel of brains.

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10. There is no ‘One’ leadership style

In matters of style, swim with the current; in matters of principle, stand like a rock. —Thomas Jefferson

When there are no two people in this word exactly alike, how can there be a single way to lead?  Daniel Goleman studied around 3000 mid level managers, uncovering six different leadership styles – Commanding, Visionary, Affiliative, Democratic, Pacesetting and Coaching. Emotional intelligence being the driver, each of these techniques has a deep impact on organizational climate. While some approaches have a more negative influence, they are apt for certain circumstances and people.

Effective leaders have all these cards up their sleeve and address the demands of the particular situation. They are flexible and keep switching from one style to the other. Which one do you identify the most with? Its time to buckle up and learn the remaining styles.

Featured photo credit: Flickr via flickr.com

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

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