“He that is good at making excuses is seldom good for anything else.”
― Benjamin Franklin
I used to be my own worst enemy and making excuses was part of my everyday routine. It wasn’t until I learned to take full responsibility for my life that my outlook, and results, started to change. When I finally realized that what I was experiencing in my life was a product of my choices I became emotionally empowered to make changes – but a change had to first start internally before I could experience any external results.
I believe that the habit of “making excuses” was, at least in part, motivated from a disempowering story that I had in my head about how life was supposed to be, and what I was capable of doing. The stories that we believe have the power to define us – they become our reality. If we create an empowering story about life, and what we will do with it, it will become our reality. However, if we cannot change our story, and if a negative narrative consumes us, it will drag us down and create a reality that we don’t want.
Our negative stories don’t inspire us, they don’t help us to reach our potential or break through our fears. They keep us safe, but it isn’t a good safe. It is a safe that is unsettling because we aren’t living what we could otherwise live if we’d take risks.Advertising
This article will list 10 “common excuses” that we tell ourselves that drag us down – 10 “narratives” or “stories” that we need to change if we are going to live the life that we are truly proud of.
1. I have no qualifications, so I can’t earn a decent income.
If you believe this it’s likely that you’ve been conditioned to think that your schooling controls your income. This just isn’t the case. Look around – you will find many examples of people who built great businesses without much school. Sure there are the famous examples (Steve Jobs, Bill Gates, Richard Branson), but there are many more much closer to home. Take 10 entrepreneurs out for lunch, you’ll likely find that several of them either don’t have education, or have built a business in an area outside of their schooling. You can get the knowledge you need to succeed.
2. I’m too old to start.
Really? Do you really believe that, or is that just an excuse you’re telling yourself so that you don’t have to face the risk of failure. There is no such thing as too old. Ever heard of a guy named Harlan Sanders? Most people know him as the “Colonel”. He didn’t start KFC until 66. Stan Lee, creator of Spider-Man, he was 43 when he began drawing his characters and his partner Jack Kirby was 44 when he created The Fantastic Four. Andrea Bocelli didn’t do opera until the age of 34. Phyllis Diller became a comedian at the age of 37. You are not too old. If you want it bad enough you’ll find a way to start.
3. I’m worried that everyone will laugh at me.
Being liked by everyone is both impossible and overrated. If you want everyone to like you then just do nothing. That way you’ll never possibly offend anyone. It is better to risk failure than to never try. Many (most) great people have failed, and every entrepreneur will fail at some point. It is part of the feedback mechanism. It is the way you learn to change your actions. You only ultimately fail if you quit.Advertising
4. I’m too busy.
So is everyone else. I know it is tough. I know that it can be tiring, working long hours at your job and trying to get that book written, or that business started, but the reality is that there is someone else, who has gone before you, that was under the exact same circumstances (perhaps even more difficult circumstances) as you and they don’t make this excuse. They find a way to get it done, even a little at a time.
5. I’m waiting for the right time.
The right time was probably several years ago. The second best time is right now. There is nothing else. A couple years from now will be no different. There will always be resistance and things that get in your way. So you make a decision right now to live, to make a change, to build whatever it is that is in your heart. Right now is the best time there ever was.
We never live; we are always in the expectation of living
6. It’s too difficult.
Everything worth having is difficult – but there is a way to conquer any mountain, it is to take one step at a time. One foot in front of the other, over and over, until the mountain is conquered. Chunk it. Break your big, scary, difficult goals down into small bite sized chunks and complete a chunk every single day until the goal is complete. That is the only way to do difficult things.
7. They made it because they’re different.
That is a story that you are telling yourself to guard against the unsettling reality that you’re probably not doing all that is in your power to succeed. If you really want something bad enough you’ll find a way to do it. You won’t settle on an excuse that you know deep down just isn’t true. Our world is full of rags to riches stories – people who had nothing to begin with, but who wouldn’t allow excuses to define their reality. Howard Schultz (Starbucks) lived in low income housing. Oprah Winfrey was born into a poor family in Mississippi. Ralph Lauren was once a clerk at a Brooks Brothers store. No matter what your circumstances are you can change them.
8. I’ve already put a lot of time in a different path
Is it the path that you want to be on? If not, then who cares? First of all, it is a sunk cost, so it shouldn’t factor into your future decision making. I know this one from first hand experience, I went to school for nearly a decade and spend over a hundred thousand dollars to become a lawyer. But I didn’t want to be a lawyer, so I couldn’t let my “time on a different path” define the future I wanted to created. If you don’t want to be on the path you are on then change it.
9. I don’t know where to start.
None of us know where to start when we begin. So what do you do? You find someone who knows (someone who has experience in your field), you figure out what they did, and then you take the same action. At least to start, and over time you develop your own unique voice. If you can’t find anyone who will give you the time of day, go to the Internet, a couple search engine queries and you’ll be able to find an article about someone who did something similar to what you want to do. Read their story, and take similar action. Once you’ve done 5 things, then find another 5, then another 5, then keep taking action until you get what you want.Advertising
10. It’s all about who you know, and I don’t know anyone.
This is a common excuse that isn’t serving you, and it isn’t true. Leonardo Del Vecchio, the owner of the world’s largest sunglass manufacturer, with brands like Oakley and Ray Ban, was born into an orphanage. Do you think he relied on his “family connections” to get going? Legendary financial trader George Soros survived the Nazi occupation of Hungary and arrived in London as a penniless college student. Larry Ellison, one of the richest men in the world was raised by a single mother in Brooklyn. It wasn’t his connections that helped him. Jerry Yang, the founder of Yahoo, was an immigrant from Taiwan who didn’t even know english when he came to the US.
Start today. Eliminate those excuses that you are carrying in your head. They aren’t serving you. They aren’t empowering you. They aren’t helping you live the life you want. They don’t need to define you.
Last Updated on January 6, 2021
14 Ideas on How to Measure Productivity to Make Progress
Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”
In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.
For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.
For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.
Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.
Knowing this information we can now better determine what course of action to take with salesperson #1.
Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.
How to Measure Productivity With Management Techniques
Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:
1. Identify Long and Short-Term Goals
Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.
For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.
2. Break Down Goals Into Smaller Weekly Objectives
Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.
Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:
Productivity = number of new customers ÷ number of sales calls made
3. Create a System
Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left?
This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.
You can do the same thing and just adapt it to your business.
Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.
Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.
4. Evaluate, Evaluate, Evaluate!
We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.
If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.
Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.
Just remember that you and your management style contribute directly to your employees’ productivity.
5. Use a Ratings Scale
Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.
Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.
It’s also a good way to track long-term progress and growth in areas that need improvement.
6. Hire “Mystery Shoppers”
This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.
You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.
You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.
7. Offer Feedback Forms
Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.
First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.
Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.
You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.
8. Track Cost Effectiveness
This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.
Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.
Having this information is very useful in forecasting expenses and estimating budgets.
9. Use Self-Evaluations
Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.
Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.
10. Monitor Time Management
This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity.
The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.
While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.
11. Analyze New Customer Acquisition
We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.
Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.
For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.
Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.
Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).
From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.
12. Utilize Peer Feedback
This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.
Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.
Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.
It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.
13. Encourage Innovation and Don’t Penalize Failure
When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.
Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.
Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.
14. Use an External Evaluator
Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.
They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.
While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.
These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.
The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.
The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.
More Productivity Tips
- 50 Ways to Increase Productivity and Achieve More in Less Time
- 35 Quick and Simple Tips for Better Productivity
- 40 Powerful Productivity Quotes From Highly Successful People
Featured photo credit: William Iven via unsplash.com
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