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Problems Saying No? 11 Ready Tips to Say No To Others

Problems Saying No? 11 Ready Tips to Say No To Others
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For the original unedited article on saying no, visit Celestine’s blog, Personal Excellence.

Do you have difficulty saying no to other people?

I’ll admit it – I don’t like to say no. Whenever someone has a request, I’ll say yes where I can help it. Part of this is because I don’t like to leave people in the lurch. The other part comes from not wanting to disappoint others.

However, while saying yes seems like a ready solution, it’s not necessary the best answer all the time. Just like saying no has its implications, NOT saying no *has* implications too. Think about it:

  • When you say yes to something you don’t enjoy, you say no to things that you love
  • When you say yes to a job you don’t love, you say no to your dreams
  • When you say yes to someone you don’t like, you say no to a fulfilling relationship
  • When you say yes to working overtime, you say no to your social life
  • When you say yes to Quadrant 3/4 tasks, you say no to your Quadrant 2, high value activities

How To Say No: 11 Tips

There are many things I have said no to others before in my life and that I continue to say no to on a regular basis. Without doing that, I would never have been able to have time to start my personal development business, write hundreds of free articles on my blog, coach my 1-1 clients, grow my business, spend time with my friends and family, and live the life I love today.

It’s an ongoing process to learn how to say no, and it can be easy to tough to get started. But as long as you realize the importance of saying no, you’re on your way there. Here are my 11 ready tips on how to say no—they will come in handy whether you’re saying no to your boss, a friend, a colleague, a family member or a stranger.

Remember there’s nothing wrong with saying no – it’s about learning how to say no. Hopefully with this guide, you’ll now know how to do so easily from now on.

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1. Be clear of your vision

Many people thought it was a big loss to quit my up-and-going career in a Fortune 100 company back in 2008. But it wasn’t a loss to me at all. To me the real loss would be if I had continued on staying in a job which was not going to lead me to my dreams. I was very clear of my end vision, which was to help others grow and live their best lives, through different mediums such as my blog, training, coaching and others.

To continue in my job would prevent my dreams from coming to live. To stay on for another 1, 3, 5 years would only put me in the same position with respect to pursuing my passion 1, 3, 5 years later – at ground zero. I didn’t want this. To spend my time doing something which wasn’t that – there was really no point. This was why it was so easy for me to make the decision, because I knew what was at stake if I continued to say yes to my current job.

Think about what your vision is: be it for your life, for your career, for your relationships, or for that particular situation you are dealing with. Once you know it, it’ll be extremely easy to say no, because now you have a clear reason to do so. The clearer you are (of your vision), the easier it will be to say no, because now you will know what you want to say yes to.

2. Know the implications of saying yes

We normally say yes to the little requests streaming in because it may seem like a small deal. Just chip in and help if we can – what’s the problem? It doesn’t take much time, maybe just 10-15 minutes, or 20 minutes max. Right?

Yet, these little moments pile up over time to become big clogs. There’s a reason why top executives, despite managing large companies and businesses, can have time for themselves, their families, friends and work all the time, while some people who are always busy day-in and day-out never seem to progress in their life situations. It’s as if the latter group is busy running to stay in the same spot. That’s because the former knows the implications of not saying no.

Whenever you get a request, think twice before  you say yes or no. What’s going to happen if you say yes to it? What are the long-term implications? What is there to gain? What are you going to lose if you agree? Do you really have to say yes? What limiting beliefs do you have that are making you say yes?

I believe that time is more precious than money, because while you can earn back money, you can never get back time. Because of that, I really value my time – it’s my most precious commodity and I’m very conscious of how I spend it. You should too.

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Read: The 8 Habits of Highly Productive People

3. Realize that saying no is okay

Saying no is okay. We keep thinking that it’s not okay, that the other person will feel bad, that we’re being evil, that people will be angry, that we’re being rude, etc. While these stem from good intentions in us, the thing is most of these fears are self-created. If the person is open-minded, he/she will understand when you say no.

There have been past situations where I was worried about saying no, because I was afraid the person would be disappointed, or that he/she would be unhappy, and bridges would be burned. And while it took me time to convey the message, nothing bad happened from saying no.

Saying no is okay and it’s part and parcel of life. People say yes and no all the time every day in this world. You’re definitely not the only person saying no to someone else. So don’t worry about it. Being respectful in your communication is more important (see #6).

4. Use the medium you’re most comfortable with

Use the appropriate medium to communicate the message – face-to-face, instant messaging, emailing, SMS, phone call or even others. There is no one best medium because I’ve used different mediums before and it depends on the context and your relationship with the person.

5. Keep it simple

Keep it simple – let the person know that you can’t do it, and give a short explanation why you’re saying no. Sometimes a simple “No it’s okay”, “I’m sorry it doesn’t meet my needs at the moment”, “I have other priorities and I can’t work on this at the moment” or “Perhaps next time” work just fine. There’s no need to over-explain as it’s not relevant for the party anyway, and it might lead to the other party trying to challenge your stance instead when all you want to do is to communicate a message of “No, thank you”. If there are certain things which you’re open to discuss/negotiate on, put them up for discussion here.

6. Be respectful

Many don’t say no because they feel it’s disrespectful, however it’s about how you say it rather than the act of saying no. Be respectful in your reply, value the other party’s stance and you’ll be fine.

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7. Provide an alternative if you want

If you like, propose an alternative.

If you don’t think you’re the right person for the request, then propose someone whom you think is a better fit. If you’re not free to be engaged at the moment but you’d like to be involved, then propose an alternate timing where you are free. If there’s something you think is an issue, then point it out so you can help him/her improve.

I usually do this as an act of good will, but if I can’t think of any alternatives then I don’t. Don’t take responsibility for the person’s request because then you’re just trying to overcompensate for not being able to say yes. Saying no is not a problem nor an issue (see #3).

8. Make yourself less accessible

If you face the situation where too many people keep asking you for help and it’s just overwhelming you, make yourself less accessible. Don’t respond immediately to every single request, because it just sends the message that you’re always around all the time for help, which may not be true. Instead take a longer time to revert (as your schedule permits), be more concise with your replies, and limit your availability. This way, others will value your time more.

Read: Put First Things First (Habit #3 of Stephen Covey’s 7 Habits of Highly Effective People)

9. Write down everything first

This is very helpful for me when I’m at a block on how to say no, usually when it’s a request I feel ambiguous about.

Write out everything that’s on your mind, which includes what you really want to say to the person. While you’re doing this, sometimes you may uncover pent up frustrations. That’s good. Keep writing.

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While you may start out confused on how exactly to say no, the answer will start formulating itself mid-way through your message. Continue typing and it’ll soon be clear on what you actually want, and how to say it. Once you’re done, now review what you wrote and edit it to fit your final message.

10. Delay your response

If you’re not keen on the request, delaying your reply is a way of showing lack of interest. I usually archive my “no” mail, think over them for a couple of weeks and reply them after that. By then the other party would know that I’m not very keen, and they would not be so persistent in their responses as well.

11. Sometimes, no reply is also a form of reply

Running Personal Excellence (my blog), I often get pitches from other businesses or bloggers to review products, services, events, among other things. If I try to reply to every single one of them I wouldn’t have time to do anything else. So most of the times I reply only to those that are relevant to me. As for the rest, I don’t respond, which in itself is a reply.

If a particular request isn’t important to you and you’re stretched for time, don’t worry too much about it. Life goes on for everyone. But if the person took some time to write a personal, customized message, it’ll be nice to just send a short note to say no so you don’t leave the person hanging. If you have already said no and the person still persists, then not replying is the way to go.

Bookmark this guide

This article is also available in manifestoweb lecture and audio podcast formats.

Check out the follow-up sister article, How To Say “No” To a High-Pressure Sales Person (Or Anyone For That Matter), which provides a real-life application of Step #3 of this guide. :)

More by this author

Celestine Chua

Celestine is the Founder of Personal Excellence where she shares her best advice on how to boost productivity and achieve excellence in life.

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Last Updated on July 20, 2021

How to Overcome the Fear of Public Speaking (A Step-by-Step Guide)

How to Overcome the Fear of Public Speaking (A Step-by-Step Guide)
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You’re standing behind the curtain, just about to make your way on stage to face the many faces half-shrouded in darkness in front of you. As you move towards the spotlight, your body starts to feel heavier with each step. A familiar thump echoes throughout your body – your heartbeat has gone off the charts.

Don’t worry, you’re not the only one with glossophobia(also known as speech anxiety or the fear of speaking to large crowds). Sometimes, the anxiety happens long before you even stand on stage.

Your body’s defence mechanism responds by causing a part of your brain to release adrenaline into your blood – the same chemical that gets released as if you were being chased by a lion.

Here’s a step-by-step guide to help you overcome your fear of public speaking:

1. Prepare yourself mentally and physically

According to experts, we’re built to display anxiety and to recognize it in others. If your body and mind are anxious, your audience will notice. Hence, it’s important to prepare yourself before the big show so that you arrive on stage confident, collected and ready.

“Your outside world is a reflection of your inside world. What goes on in the inside, shows on the outside.” – Bob Proctor

Exercising lightly before a presentation helps get your blood circulating and sends oxygen to the brain. Mental exercises, on the other hand, can help calm the mind and nerves. Here are some useful ways to calm your racing heart when you start to feel the butterflies in your stomach:

Warming up

If you’re nervous, chances are your body will feel the same way. Your body gets tense, your muscles feel tight or you’re breaking in cold sweat. The audience will notice you are nervous.

If you observe that this is exactly what is happening to you minutes before a speech, do a couple of stretches to loosen and relax your body. It’s better to warm up before every speech as it helps to increase the functional potential of the body as a whole. Not only that, it increases muscle efficiency, improves reaction time and your movements.

Here are some exercises to loosen up your body before show time:

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  1. Neck and shoulder rolls – This helps relieve upper body muscle tension and pressure as the rolls focus on rotating the head and shoulders, loosening the muscle. Stress and anxiety can make us rigid within this area which can make you feel agitated, especially when standing.
  2. Arm stretches – We often use this part of our muscles during a speech or presentation through our hand gestures and movements. Stretching these muscles can reduce arm fatigue, loosen you up and improve your body language range.
  3. Waist twists – Place your hands on your hips and rotate your waist in a circular motion. This exercise focuses on loosening the abdominal and lower back regions which is essential as it can cause discomfort and pain, further amplifying any anxieties you may experience.

Stay hydrated

Ever felt parched seconds before speaking? And then coming up on stage sounding raspy and scratchy in front of the audience? This happens because the adrenaline from stage fright causes your mouth to feel dried out.

To prevent all that, it’s essential we stay adequately hydrated before a speech. A sip of water will do the trick. However, do drink in moderation so that you won’t need to go to the bathroom constantly.

Try to avoid sugary beverages and caffeine, since it’s a diuretic – meaning you’ll feel thirstier. It will also amplify your anxiety which prevents you from speaking smoothly.

Meditate

Meditation is well-known as a powerful tool to calm the mind. ABC’s Dan Harris, co-anchor of Nightline and Good Morning America weekend and author of the book titled10% Happier , recommends that meditation can help individuals to feel significantly calmer, faster.

Meditation is like a workout for your mind. It gives you the strength and focus to filter out the negativity and distractions with words of encouragement, confidence and strength.

Mindfulness meditation, in particular, is a popular method to calm yourself before going up on the big stage. The practice involves sitting comfortably, focusing on your breathing and then bringing your mind’s attention to the present without drifting into concerns about the past or future – which likely includes floundering on stage.

Here’s a nice example of guided meditation before public speaking:

2. Focus on your goal

One thing people with a fear of public speaking have in common is focusing too much on themselves and the possibility of failure.

Do I look funny? What if I can’t remember what to say? Do I look stupid? Will people listen to me? Does anyone care about what I’m talking about?’

Instead of thinking this way, shift your attention to your one true purpose – contributing something of value to your audience.

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Decide on the progress you’d like your audience to make after your presentation. Notice their movements and expressions to adapt your speech to ensure that they are having a good time to leave the room as better people.

If your own focus isn’t beneficial and what it should be when you’re speaking, then shift it to what does. This is also key to establishing trust during your presentation as the audience can clearly see that you have their interests at heart.[1]

3. Convert negativity to positivity

There are two sides constantly battling inside of us – one is filled with strength and courage while the other is doubt and insecurities. Which one will you feed?

‘What if I mess up this speech? What if I’m not funny enough? What if I forget what to say?’

It’s no wonder why many of us are uncomfortable giving a presentation. All we do is bring ourselves down before we got a chance to prove ourselves. This is also known as a self-fulfilling prophecy – a belief that comes true because we are acting as if it already is. If you think you’re incompetent, then it will eventually become true.

Motivational coaches tout that positive mantras and affirmations tend to boost your confidents for the moments that matter most. Say to yourself: “I’ll ace this speech and I can do it!”

Take advantage of your adrenaline rush to encourage positive outcome rather than thinking of the negative ‘what ifs’.

Here’s a video of Psychologist Kelly McGonigal who encourages her audience to turn stress into something positive as well as provide methods on how to cope with it:

4. Understand your content

Knowing your content at your fingertips helps reduce your anxiety because there is one less thing to worry about. One way to get there is to practice numerous times before your actual speech.

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However, memorizing your script word-for-word is not encouraged. You can end up freezing should you forget something. You’ll also risk sounding unnatural and less approachable.

“No amount of reading or memorizing will make you successful in life. It is the understanding and the application of wise thought that counts.” – Bob Proctor

Many people unconsciously make the mistake of reading from their slides or memorizing their script word-for-word without understanding their content – a definite way to stress themselves out.

Understanding your speech flow and content makes it easier for you to convert ideas and concepts into your own words which you can then clearly explain to others in a conversational manner. Designing your slides to include text prompts is also an easy hack to ensure you get to quickly recall your flow when your mind goes blank.[2]

One way to understand is to memorize the over-arching concepts or ideas in your pitch. It helps you speak more naturally and let your personality shine through. It’s almost like taking your audience on a journey with a few key milestones.

5. Practice makes perfect

Like most people, many of us are not naturally attuned to public speaking. Rarely do individuals walk up to a large audience and present flawlessly without any research and preparation.

In fact, some of the top presenters make it look easy during showtime because they have spent countless hours behind-the-scenes in deep practice. Even great speakers like the late John F. Kennedy would spend months preparing his speech beforehand.

Public speaking, like any other skill, requires practice – whether it be practicing your speech countless of times in front of a mirror or making notes. As the saying goes, practice makes perfect!

6. Be authentic

There’s nothing wrong with feeling stressed before going up to speak in front of an audience.

Many people fear public speaking because they fear others will judge them for showing their true, vulnerable self. However, vulnerability can sometimes help you come across as more authentic and relatable as a speaker.

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Drop the pretence of trying to act or speak like someone else and you’ll find that it’s worth the risk. You become more genuine, flexible and spontaneous, which makes it easier to handle unpredictable situations – whether it’s getting tough questions from the crowd or experiencing an unexpected technical difficulty.

To find out your authentic style of speaking is easy. Just pick a topic or issue you are passionate about and discuss this like you normally would with a close family or friend. It is like having a conversation with someone in a personal one-to-one setting. A great way to do this on stage is to select a random audience member(with a hopefully calming face) and speak to a single person at a time during your speech. You’ll find that it’s easier trying to connect to one person at a time than a whole room.

With that said, being comfortable enough to be yourself in front of others may take a little time and some experience, depending how comfortable you are with being yourself in front of others. But once you embrace it, stage fright will not be as intimidating as you initially thought.

Presenters like Barack Obama are a prime example of a genuine and passionate speaker:

7. Post speech evaluation

Last but not the least, if you’ve done public speaking and have been scarred from a bad experience, try seeing it as a lesson learned to improve yourself as a speaker.

Don’t beat yourself up after a presentation

We are the hardest on ourselves and it’s good to be. But when you finish delivering your speech or presentation, give yourself some recognition and a pat on the back.

You managed to finish whatever you had to do and did not give up. You did not let your fears and insecurities get to you. Take a little more pride in your work and believe in yourself.

Improve your next speech

As mentioned before, practice does make perfect. If you want to improve your public speaking skills, try asking someone to film you during a speech or presentation. Afterwards, watch and observe what you can do to improve yourself next time.

Here are some questions you can ask yourself after every speech:

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  • How did I do?
  • Are there any areas for improvement?
  • Did I sound or look stressed?
  • Did I stumble on my words? Why?
  • Was I saying “um” too often?
  • How was the flow of the speech?

Write everything you observed down and keep practicing and improving. In time, you’ll be able to better manage your fears of public speaking and appear more confident when it counts.

If you want even more tips about public speaking or delivering a great presentation, check out these articles too:

Reference

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