Advertising
Advertising

Humility in the Workplace

Humility in the Workplace

‘Humility’ is a widely understood word. It’s not one of those words people will pause to look up the meaning for. Generally, people love the thought of humility. It’s one of those ‘good’ values we strive for; one we admire. Yes, most people feel they know what it means to be humble.

Demonstrating it however, is a whole other matter.

For instance, a person distracted by their Blackberry or cell phone, unable to focus on the conversation you are having with them face to face, is so filled with self-importance, they cannot possibly claim to be humble. Humility is the lack of self-importance, is it not?

Advertising

The person who impatiently shakes their head as you explain a new idea you are presenting to them, finally breaking in to say, “We’ve tried that here before, and it just doesn’t work,” cannot claim to be humble. Humility is being open-minded, and realizing that no matter how long you’ve been around, you couldn’t possibly have experienced everything there is to experience, right?

Then there’s the person who just got a promotion, and the first purchase order they write is for new business cards, despite the fact that the have a box left of the old ones with the same mailing address, email address, and phone numbers. Never mind that they mostly attach v-cards electronically these days, and that’s why the old box lasted so long.

In new product development, there’s a discussion going on about complaints customers have with existing products, and someone says, “Well, they wouldn’t have that problem if they followed the instructions in the first place.” That can’t possibly be humility, when we stop listening to what our customers are asking for, and assume they just don’t ‘get it,’ right?

Advertising

If some of our common behaviors in workplaces are an indication, we don’t understand humility very much at all.

Those who are humble, feel the rest of us are pretty interesting. Those with humility have a genuine desire to discover what other people can offer. They are intrigued by how others think, and how others feel differently from them.

We can be confident, and we can be self-assured; humility does not call for us to be meek, or consider ourselves lower in stature. We do not require less of ourselves, and we take our role and our responsibilities seriously. However what humility does, is create a sort of receptacle of acceptance in us, so we are open to being filled with the knowledge and opinions of others. Humility is a kind of hunger for more abundance. The greater our humility, the greater our fascination with the world around us, and the more we learn.

Advertising

To have inner drive, to want to be successful is a good thing. I do believe that part of humility is believing in those possibilities which presently may be larger than life for you. However humility also speaks to the demeanor and attitude we must have as we seek our success, so that our inner drive and desires are in balance with our composure, and our conduct with those who interact with us. After all, they could factor into being a big part of the success we eventually will enjoy.

One of the best definitions I have ever heard for humility came from one of my employees when I was still in corporate management. Short and sweet, it’s one I have never forgotten. He was talking about a new supervisor we’d recently hired into the department, explaining how she listened to everyone on staff in such a great way. Like they mattered. Like everything they did and said mattered. He had said she seemed very humble to him because as she demonstrated it, “Humility is an act of courtesy.”

I like that.

Advertising

We were not put on this earth alone. Frankly, others have to live with us, and our own practice of open-minded, fill-me-up humility can make it a much more interesting and pleasant experience for all of us.


Rosa Say

is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is the founder and head coach of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership.For more of her ideas, click to her Thursday columns in the archives; you’ll find her index in the left column of www.ManagingWithAloha.com

Rosa’s Previous Thursday Column was: What are the Rules? Hopefully, none.

More by this author

12 Rules for Self-Management The Six Basic Needs of Customers What’s the difference between Mission and Vision? 7 Steps for Resolving Customer Complaints Reap Joy from this Thanks – Giving Holiday

Trending in Communication

1The Gentle Art of Saying No 217 Ted Talks for Kids to Inspire Little Minds to Do Big Things 310 Toxic Persons You Should Just Get Rid Of 4Striving Towards Secure Attachment: How to Restructure Your Thoughts 5Being Self Aware Is the Key to Success: How to Boost Self Awareness

Read Next

Advertising
Advertising

The Gentle Art of Saying No

The Gentle Art of Saying No

No!

It’s a simple fact that you can never be productive if you take on too many commitments — you simply spread yourself too thin and will not be able to get anything done, at least not well or on time.

Advertising

But requests for your time are coming in all the time — through phone, email, IM or in person. To stay productive, and minimize stress, you have to learn the Gentle Art of Saying No — an art that many people have problems with.

Advertising

What’s so hard about saying no? Well, to start with, it can hurt, anger or disappoint the person you’re saying “no” to, and that’s not usually a fun task. Second, if you hope to work with that person in the future, you’ll want to continue to have a good relationship with that person, and saying “no” in the wrong way can jeopardize that.

Advertising

But it doesn’t have to be difficult or hard on your relationship. Here are the Top 10 tips for learning the Gentle Art of Saying No:

  1. Value your time. Know your commitments, and how valuable your precious time is. Then, when someone asks you to dedicate some of your time to a new commitment, you’ll know that you simply cannot do it. And tell them that: “I just can’t right now … my plate is overloaded as it is.”
  2. Know your priorities. Even if you do have some extra time (which for many of us is rare), is this new commitment really the way you want to spend that time? For myself, I know that more commitments means less time with my wife and kids, who are more important to me than anything.
  3. Practice saying no. Practice makes perfect. Saying “no” as often as you can is a great way to get better at it and more comfortable with saying the word. And sometimes, repeating the word is the only way to get a message through to extremely persistent people. When they keep insisting, just keep saying no. Eventually, they’ll get the message.
  4. Don’t apologize. A common way to start out is “I’m sorry but …” as people think that it sounds more polite. While politeness is important, apologizing just makes it sound weaker. You need to be firm, and unapologetic about guarding your time.
  5. Stop being nice. Again, it’s important to be polite, but being nice by saying yes all the time only hurts you. When you make it easy for people to grab your time (or money), they will continue to do it. But if you erect a wall, they will look for easier targets. Show them that your time is well guarded by being firm and turning down as many requests (that are not on your top priority list) as possible.
  6. Say no to your boss. Sometimes we feel that we have to say yes to our boss — they’re our boss, right? And if we say “no” then we look like we can’t handle the work — at least, that’s the common reasoning. But in fact, it’s the opposite — explain to your boss that by taking on too many commitments, you are weakening your productivity and jeopardizing your existing commitments. If your boss insists that you take on the project, go over your project or task list and ask him/her to re-prioritize, explaining that there’s only so much you can take on at one time.
  7. Pre-empting. It’s often much easier to pre-empt requests than to say “no” to them after the request has been made. If you know that requests are likely to be made, perhaps in a meeting, just say to everyone as soon as you come into the meeting, “Look guys, just to let you know, my week is booked full with some urgent projects and I won’t be able to take on any new requests.”
  8. Get back to you. Instead of providing an answer then and there, it’s often better to tell the person you’ll give their request some thought and get back to them. This will allow you to give it some consideration, and check your commitments and priorities. Then, if you can’t take on the request, simply tell them: “After giving this some thought, and checking my commitments, I won’t be able to accommodate the request at this time.” At least you gave it some consideration.
  9. Maybe later. If this is an option that you’d like to keep open, instead of just shutting the door on the person, it’s often better to just say, “This sounds like an interesting opportunity, but I just don’t have the time at the moment. Perhaps you could check back with me in [give a time frame].” Next time, when they check back with you, you might have some free time on your hands.
  10. It’s not you, it’s me. This classic dating rejection can work in other situations. Don’t be insincere about it, though. Often the person or project is a good one, but it’s just not right for you, at least not at this time. Simply say so — you can compliment the idea, the project, the person, the organization … but say that it’s not the right fit, or it’s not what you’re looking for at this time. Only say this if it’s true — people can sense insincerity.

Featured photo credit: Pexels via pexels.com

Advertising

Read Next