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Become a Better Manager: 20 Leadership Examples to Inspire Your Team

Become a Better Manager: 20 Leadership Examples to Inspire Your Team

People are inspired by positive leadership examples. The average American cannot name their congressional representative, but they know the name and story of Mother Teresa. Few people have been inspired enough to pack their bags and live a life of servitude in Calcutta, but Mother Teresa’s sacrifices made many treat their fellow man with more dignity and grace.

Managers have a spectrum of tools for getting employees to do what needs doing. All too often, managers lean on authority – direction, intimidations, bullying – which inspires nobody.

When directed and not inspired, employees will work the minimum number of hours and make the least amount of effort required to keep their jobs. Conversely, an inspired employee can’t wait to get to work, will be highly motivated, infinitely creative, and work until the task is done very well.

Here are a number of ways you inspire and lead by example:

1. Be totally honest and transparent no matter what

Trust is the foundation of every relationship. A lack of trust breeds a lack of everything else.

Trust then becomes an imperative in the workplace. When you are openly honest, even when it hurts your own prospects, you sow the seeds of trust and that in turn grows a garden of commitment by your employees.

Dishonesty is an herbicide in that same garden.

2. Be a willing listener

Some people listen unwillingly and it shows. The speaker feels marginalized and unimportant. People who feel like that simply do not care enough to try.

When listening, absorb everything the person is saying, including how they are saying it.

Understand their communication holistically, including emotional nuances. When you do, your employees feel that you genuinely care… because you do.

3. Be their friend

Some folks say to not get too close to your people. I have found the opposite to be true.

Think of someone you know and like, who has shown a true interest in you.

Next, think of a casual acquaintance.

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Now imagine both of them asking you to help them move.

Who would you help haul a sofa down a flight of stairs?

4. Praise often and genuinely

I do not mean inauthentic, smarmy compliments. I mean watch what your employees do and be sincerely grateful for jobs well done.

It is gratitude that makes praise authentic.

5. Be humble, not arrogant

Humility is the modest view of one’s own importance.

The fact is that you, as a manager, will only be as successful as your team makes you. That means your employees are more important than you are, at least in terms of corporate performance.

Lording over those who will make or break you is arrogant and will lead to you being humbled the hard way.

6. Manage by walking around

Leadership is getting things done through people. If you are not connecting with your people often, in person, in their environment, then you cannot know their issues, their concerns, and their problems.

Getting out of your office and onto the shop floor will make employees feel you are part of their world because you are.

7. Set the example of work ethic you expect from your employees

This does not mean suffering 12-hour work days. This means demonstrating the qualities you want to see from your employees, be it precision, innovation, frugality, or even politeness.

All elements that involve work are part of the ethic and will not be held dear by your employees unless they see it in you.

8. Dress in the manner that you expect employees to dress

I ran a semiconductor company, and many of our employees wore “bunny suits” because they worked in an ultra-clean environment. These exceptions aside, people will adopt the local dress code.

You set the tone. Very few employees would dare show up to work in torn blue jeans if the boss normally wears a jacket and tie.

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In every team, there is a minimal level of professionalism, and that is expressed in part by how one dresses.

If you want the right professionalism from your team, wear the clothes that reflect that professional appeal.

9. Be kind and empathetic

Bullies do have followers who are mainly other bullies, and they only stick around as long as the power of money flows from the top.

But a great leader knows that kindness generates loyalty that lasts. To be kind requires empathy, the ability to understand and share the feelings of another (you can be polite without empathy, but being kind starts with understanding the person within).

10. Never use vulgar or condescending language

You cannot inspire people through harshness. Vulgar language, regrettably in vogue these days, is harsh and has one of two effects on employees – it either makes them harsh themselves, or it makes them not want to engage you.

Either way, you lose.

The same applies to condescension. Combine the two and you will have a very high employee turnover rate.

11. Treat everyone with the proper dignity and respect

Dignity and respect are intertwined. If you do not respect someone, you are more apt to not treat them with dignity.

Start with the idea that everyone gets 100 percent credit up-front. Then don’t reduce that credit except for serious matters.

In this way, everyone you want to inspire automatically receives the dignity they want and likely deserve.

12. Ask, “How can I help?”

“How can I help?” communicates a number of things in four words. It says you care about them and their needs. It says you want to make them successful. It communicates that their needs are important, and thus your employees are important as well.

If your employees trust you – and if you follow the previous examples they should – then they will tell you what they need, and that allows you to make them successful.

As a side effect, it will make you successful too.

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13. Act with Integrity

Integrity is doing what’s right even when no one is watching. But people are always watching.

When you act without integrity, employees become motivated to watch out for themselves, not for you and not for the company.

Likewise, when you demonstrate integrity, it communicates that it is expected.

14. Be the optimist

Who follows a pessimist? Nobody.

So, smile a lot, talk about what is gloriously possible, and how your teams will make it happen.

JFK was optimistic, and his outlook caused mankind to leave the planet and land on the moon.

15. Have a can-do attitude

A defeatist is a person who expects or is ready to accept failure. If you, as a leader, expect failure, why would anyone on your team want to work toward success? They would not.

So even under the toughest situations, stay positive and assume that success can be had.

When employees see an optimistic leader, one who says, “This may be tough, but we can do it,” they will indeed do it.

16. Be the visionary

You need to have an objective and communicate it clearly. Let employees see the mission, why it is good, and why they are essential to achieving it. This crafting of the vision need not be expansive.

An IT department might make a mission of zero downtime. A marketing department might establish a vision for creating an unbreakable brand. Your production facility could strive for 10 percent more output.

Make the vision good, achievable and most of all, understood by all.

17. Guide them, not drive them

Anyone who has worked cattle – and I have – knows that if you push a herd too hard, they will spook and stampede. But gently guiding a herd toward a corral works pretty well.

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Employees are not cattle, but they also do better when you set frameworks and expectations (guidance) and then get out of their way.

18. Promote doing whatever it takes, no excuses

Aside from maintaining ethical employee behavior, letting your team know that the mission is important enough to require their ardent efforts is a reflection of your commitment to the company.

The best way to do this involves you doing whatever it takes. Putting in visible extra effort shows that you are in the game for keeps, and that your team should be as well.

19. Don’t just criticize a mistake

One old adage says to never complain unless you have a better idea. Likewise, criticizing an employee for making a mistake, but not helping them learn from their mistake is merely complaining.

We all make mistakes, and we all should learn from them.

A great example for you to set is showing that as a team, we help one another learn, including learning when we mess up.

20. Do the tough things first

It is important to tackle the difficult and unpleasant tasks right away, every day. I call it “eating the ugly frog first.”

People tend to procrastinate, and do so very well for big, complicated, onerous tasks. But no great project ever progresses until the big, complicated, onerous tasks are completed.

When your team sees you assaulting the elephant in the room, they gain the conviction and courage necessary to do likewise.

The type of employee you have is a reflection on you. The example you set and the integrity you demonstrate determine how inspired your team is. Start leading by example and lead your team towards success!

Featured photo credit: Unsplash via unsplash.com

More by this author

Ray Zinn

Ray Zinn is an inventor, entrepreneur, investor, angel, bestselling author and the longest serving CEO of a publicly traded company in Silicon Valley.

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

    More Productivity Tips

    Featured photo credit: William Iven via unsplash.com

    Reference

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