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How to Be More Sensitive for an Emotionally Insensitive Person

How to Be More Sensitive for an Emotionally Insensitive Person

Everything seemed fine at first. You were just having a chat, but then she walked off abruptly and you didn’t know why.

This common problem is often ignored because it’s not very obvious. People’s lips are moving and words are being said, but something is missing.

A lot of the social cues involved in communication are non verbal, so if these cues are not noticed, it can leave the other party feeling like they’re not being heard. Yes, you heard the words, but you didn’t see what they were saying.

Communication Always Goes Beyond Words

Unconscious signals make up most of our communication. Our brains tend to pick up on these signals without any conscious effort on our part.

We can usually feel when something isn’t right, or the mood in a room changes. We’ve probably all been in situations where everything felt right with an intimate partner, then we hit a cold wall.

UCLA research has shown that only 7 percent of communication is based on the actual words we say. As for the rest, 38 percent comes from tone of voice and the remaining 55 percent comes from body language.

The challenge arises for some people who haven’t internalized all of the signals which are being thrown their way. Just like anything in life, some people are naturally better at seeing what is being said.

Others need to train themselves once they become aware of a gap in social sensitivity.

Emotional Intelligence Is the Foundation of Sensitivity

Sensitivity can be learned like any skill. It’s mostly a matter of learning to read other people’s physical cues. Paying attention to empathy is also important. What would you feel in their shoes?

Emotional intelligence is a flexible set of skills that can be acquired and improved with practice. – Dr. Travis Bradberry, Talentsmart.com

This takes a conscious effort to do because it’s easier to not do. In other words, we have to try. Instead of running the same old mental record, it’s important to be conscious of what’s going when observing people.

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    Our emotional intelligence directly affects how sensitive we are to others. It allows us to read social situations, individuals, and even ourselves.

    Understanding Yourself Is the First Step to Understanding Others

    The first step in retraining your mind to be sensitive to others is to understand yourself. It’s shocking to see how many people are unaware of what they’re communicating through non verbal cues.

    Many people who suffer from depression, social anxiety or shyness could improve their own moods by becoming conscious of their body language. The same unconscious signals they’re projecting to others also affect their own moods negatively.

    The way we use body language isn’t just a projection of our feelings, it also affects our feelings.

    To first start becoming self aware, pay attention to the link between your body language and you emotions.

    What happens when you feel insecure socially? For most people, their hands go in their pockets. Many people will fidget. Shallow breathing usually accompanies all of it.

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    Exercise: When you feel a negative or positive emotion, what did your body do reflexively? A smile, clenched fist, tight jaw or staring at the ground will all correlate to your feelings. Pause when you feel a particular emotion and see what your body is doing.

    Becoming self aware will not only help improve your emotional sensitivity, it will also give you the power to change your emotions.

    Observe, Observe, Observe

    Now that you understand something about yourself, start paying attention to others. How do people react to you when you talk about certain subjects?

    I wouldn’t suggest it, but if you’ve ever been at a table when someone brings up politics, the change in mood is easy to see.

    Based on your own self-observations, you’ll be able to tell a lot about other people’s feelings. Is his fist clenched? That probably indicates stress. Hands in her pockets? She might be feeling insecure. If you’ve experienced it, you’ll be able to see it in others. Match your own self observations to the way other people behave.

    If someone is talking, drop your phone. Leave the social media, text, and emails alone in order to give your full attention. Sometimes emotional insensitivity doesn’t mean you can’t read the signals, it’s just that you’re not tuned in.

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    Distractions can have a negative affect on our relationships. I personally won’t even bother talking if someone is looking at their phone. Usually the abrupt silence will get their attention again. Sometimes a friendly reminder is necessary.

    Listen to Understand, Not to Reply

    Just as being distracted will kill communication, waiting to respond will also block true connections. It’s hard to truly understand what someone else is feeling when we’re just waiting to start talking again.

    Try this exercise to develop your listening skills. This is conversational method I call the snowball technique. Not only will you experience deeper levels of communication, you’ll also be able to keep the conversation going. No more awkward silences.[1]

    1. Pay attention – Obvious enough, but this is where many people fail. By paying attention, you’ll learn a number of different facts about people which could all become conversations on their own. This is one reason I call it the snowball technique, because your conversation will grow like a snowball as you continue.
    2. Reword their wording – Whatever they say, take the main point and summarize in your own words back to them. Not only will you show that you’re listening, you’ll also understand better using your chosen words.
    3. Add your opinion on their topic – Now that you’ve rephrased their point, add your opinion. This will keep things conversational so it’s not a question and answer session.
    4. Dig deeper – You have an understanding of his point, now dig deeper. Here’s a real opportunity to learn someone’s true feelings, motivations, and interest. It also creates some vulnerability. That vulnerability builds trust and a deeper sense of connection because we feel connections to those we open up to.
    5. Recall – You might be running dry on one topic, but if you were paying attention you can now recall another point he made earlier, and bring it up. Even better if it relates to the last topic but it’s not necessary. Recalling something he said 5 minutes ago will surprise most people, demonstrating your excellent listening skills and interest in what they were saying.

    Bring Conscious Attention to the Small Signals

    All in all, by bringing conscious attention to social sensitivity, you’ll learn the signals which paint the big picture.

    Start with understanding yourself better, and pay more attention to what people are saying and doing. Then you’re unlikely to run into sensitivity problems again.

    Featured photo credit: Priscilla Du Preez on Unsplash via unsplash.com

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    Reference

    More by this author

    Eddy Baller

    Dating & Confidence Coach

    emotional intelligence How to Be More Sensitive for an Emotionally Insensitive Person Why Empathy Is Both the Hero and the Villain in a Relationship marriage longevity Why a Lot of Relationship Experience Doesn’t Equate to a Great Marriage

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    Published on September 23, 2020

    6 Effective Negotiation Skills to Master

    6 Effective Negotiation Skills to Master

    I don’t know about you, but many times when I hear the word negotiate I think of lawyers working out a business deal or having to do battle with a car salesman to try to get a lower price. Since I am in recruiting, the term “negotiation” comes up when someone is attempting to get a higher compensation package.

    If we think about it, we tend to negotiate almost every day in a wide variety of things we do. Getting a handle on the important negotiation skills can be incredibly beneficial in many parts of our lives. Let’s take a look at 6 effective negotiation skills to master.

    What is Negotiation?

    First, let’s take a look at what negotiation is. Put simply, negotiation is a method by which people settle their differences. It is a process in which compromise or agreement can be reached without argument or dispute.

    Anytime two people or sides disagree on something, they are almost always looking for the best possible outcome for their side. This could be from an individual’s perspective or someone representing an organization.

    In reality, it’s rare that one side gets everything they want and the other side gets nothing that they are seeking. Seeking to reach a common ground of sorts where both sides feel like they are getting most of what they want is the key to being successful and maintaining the relationship.

    Places We Negotiate

    I’ve mentioned that we negotiate in just about all phases of our life. For those of you who are shaking your head no, I invite you to think about the following:

    1. Work/Business

    This one is the most obvious and it’s what naturally comes to mind when we think of the word “negotiate”.

    When you first started at your current job, you might have asked for a higher salary. It could be that you delivered a huge new client to your company and used this as leverage in your most recent evaluation for more compensation. If you work with vendors (and just about every company does), maybe you worked them to a lower price or better contract terms.

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    In recruiting, I negotiate with candidates and hiring managers all the time to land the best talent I can find. It’s very common to accept additional work with the (sometimes spoken, sometimes unspoken) agreement that it will benefit your career in the future.

    Recently, I took over a project that was my boss was working on so that I would be able to attend a conference later in the year. And so it goes, we do this all day long at work.

    2. Personal

    I don’t know about you, but I negotiate with my spouse all the time. I’ll cook dinner with the understanding that she does the dishes. Who wants to mow the lawn and who wants to vacuum and dust the house?

    I think we should save 10% for retirement, but she thinks 5% is plenty. Therefore, we save 8%. And don’t even get me started with my kids. My older daughter can borrow my car as soon as she finishes her chores. My younger daughter can go hang out with her friends when her homework is done.

    Then, there are all those interactions in our personal lives outside our homes. The carpenter wants to charge me $12,000 to build a new deck. I think $10,000 is plenty so we agree on $11,000. I ask my neighbor if I can borrow his snowblower in the winter if I invite him over the next time I grill steak. And so on.

    3. Ourselves

    You didn’t expect this one, did you? We negotiate with ourselves all day long.

    I’ll make sure I don’t skip my workout tomorrow since I’m going to have that extra piece of pizza. My spouse has been quiet the last few days, is it worth me asking her about, or should I leave it alone? I think the car place charged me for some repairs that weren’t needed, should I say something or just let it go? I know my friend has been having some personal challenges, should I check in with him? We’ve been friends for a long time, I’m sure he’d come to me if he needed help. I’ve got the #4 pick in this year’s Fantasy Football draft, should I choose a running back or a wide receiver?

    Think about that non-stop voice inside your head. It always seems to be chattering away about something and many times, it’s us negotiating with ourselves. I’ll finish up that report that the boss needs before I turn on the football game.

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    Why Negotiation Skills Are So Important

    Put simply, negotiation skills are important because we all interact with other people, and not only other people but other organizations and groups of people as well.

    We all rarely want the same thing or outcome. Most of the time a vendor is looking at getting you to pay a higher price for something than you want to spend. Therefore, it’s important to negotiate to some middle ground that works well for both sides.

    My wife and I disagree on how much to save for retirement. If we weren’t married it wouldn’t be an issue. We’d each contribute how much we wanted to on our retirement funds. We choose to be married, so we have to come to some agreement that we both feel comfortable with. We have to compromise. Therefore, we have to negotiate.

    If we each lived on a planet by ourselves, we would be free to do just about anything we wanted to. We wouldn’t have to compromise with anyone because we wouldn’t interact with anyone. We would make every choice unilaterally the way we wanted to.

    As we all know, this isn’t how things are. We are constantly interacting with other people and organizations, each one with their own agenda’s, viewpoints, and opinions. Therefore, we have to be able to work together.

    6 Negotiation Skills to Master

    Having strong negotiation skills helps us create win-win situations with others, allowing us to get most of what we want in conjunction with others around us.

    Now, let’s look at 6 effective negotiation skills to master.

    1. Preparation

    Preparation is a key place to start with when getting ready to negotiate. Being prepared means having a clear vision of what you want and how you’d go about achieving it. It means knowing what the end goal looks like and also what you are willing to give to get it.

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    It also means knowing who you are negotiating with and what areas they might be willing to compromise on. You should also know what your “bottom line” is. By “bottom line” I mean what is the most you are willing to give up to get what you want.

    For instance, several years ago, I decided it was time to get a newer car. I say newer because I wanted a “new to me” car, not a brand new car. I did my research and figured out what type of car I wanted. I decided on what must-have items on the car I wanted, the highest amount of miles that would already be on it, the colors I was willing to get it in, and the highest amount of money I was willing to pay.

    After visiting numerous car dealerships I was able to negotiate buying a car. I knew what I was willing to give up (amount of money) and what I was willing to accept, things like the color, amount of miles, etc. I came prepared. This is critical.

    2. Clear Communication

    The next key skill you need to be an effective negotiator is clear communication. You have to be able to clearly articulate what you want to the other party. This means both clear verbal and written communication.

    If you can’t clearly tell the other person what you want, how do you expect to get it? Have you ever worked through something with a vendor or someone else only to learn of a surprise right at the end that wasn’t talked about before? This is not what you would call clear communication. It’s essential to be able to share a coherent and logical vision with the person you are working with.

    3. Active Listening

    Let’s do a quick review of active listening. This is when you are completely focused on the speaker, understand their message, comprehend the information, and respond appropriately. This is a necessary ingredient to be able to negotiate successfully. You must be able to fully focus on the other person’s wants to completely understand them.

    If you aren’t giving them your full attention, you may miss some major points or details. This leads to frustration down the road on both sides. Ensure you are employing your active listening skills when in arbitration mode.

    4. Teamwork and Collaboration

    To be able to get to a place of common ground and a win-win scenario, you have to have a sense of teamwork and collaboration.

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    If you are only thinking about yourself and what you want without giving much care to what the other person is wanting, you are bound to wind up without a solution. The other person may get frustrated and give up if they see you are unwilling to meet them halfway or care little for what they want.

    When you collaborate, you are working together to help each other get what is most important to you. The other upside to negotiating with a sense of teamwork and collaboration is that it helps create a sense of trust, which, in turn, helps provide positive energy for working to a successful conclusion.

    5. Problem Solving

    Problem-solving is another key negotiation skill. When you are working with the other person to get the deal done many times you’ll face new challenges along the way.

    Maybe you want a new vendor to provide training on the software they are selling you but they say it’s going to cost an additional $20,000 to provide this service. If you don’t have the additional $20,000 in the budget to spend on the software but you feel the training is critical, how are you going to solve that problem?

    From what I’ve seen, most vendors aren’t willing to provide additional services without getting paid for them. This is where problem-solving skills will help continue the discussions. You might suggest to the vendor that your company will also be looking to replace their financial software next year, and you’d be happy to ensure they get one of the first seats at the table when the time comes if they could perhaps lower the pricing on their training.

    There’s a solution to most challenges, but it takes problem-solving skills to work through them effectively.

    6. Decision-Making Ability

    Finally, having strong decision-making ability will help you seal the deal when you get to a place where everyone feels like they are getting what works for them. Each step of the way you can cross off the list when you get what you are looking for and decide to move onto the next item. Then, once you have all of your must-have boxes checked and the other side feels good about things, it’s time to shake hands and sign on the dotted line. Powerful decision-making ability will help you get to the finish line together.

    Conclusion

    There you have it, 6 effective negotiation skills to master to lead a more fulfilling life. Once we realize that we negotiate in one form or another almost every day in every phase of our lives, we realize how critical a skill it is.

    Possessing strong negotiation skills will help you in nearly every one of your relationships at both the workplace and in your personal life. If you feel your arbitration tools could use some sharpening, try some of the 6 effective negotiation skills to master that we’ve talked about.

    More Tips to Improve Your Negotiation Skills

    Featured photo credit: Windows via unsplash.com

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