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How We’ve Been Learning Wrong

How We’ve Been Learning Wrong

What is learning, really? At the heart of it, do you approach learning something as truly consuming it, letting it ruminate and understanding it before applying what you know? Or do you simply memorize information that’s being fed to you and consider that “knowledge”? If it’s the latter, you may be using learning as an excuse to avoid putting in effort.

I know I have been guilty of simply memorizing information for an exam or paper and realizing I couldn’t recall any of the facts afterward. In school I never saw this as a problem. After all, I was acing tests! But now in my adult life, I realize there are certain things I truly learned, as I have retained them all these years. But there are plenty of things I remember being taught but have no recollection of beyond that.

Attending lessons doesn’t equal learning

Have you ever thought about how bizarre it is that we wake up five days a week and go to a building filled with desks, only to sit there counting down the minutes until the bell rings and we go home to do homework before starting it all over again the next day? If you feel like you aren’t actually learning anything, this can seem like a huge waste of mind-numbing time.

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You’ve probably heard people say they learn best by doing. I know I do. But what if we all do? Think about it: you could watch someone build a car all day long on Youtube, but if you were then given all the parts, would you truly know how to put it together it? You would know how it should look in the end, and you may even have a general idea of where things belong. But the odds of you putting together a working car just from seeing someone do it are slim. Until you apply the knowledge you’re witnessing to your life, you haven’t truly learned it; you’ve just seen it.

Knowledge is more accurately 30% consumption and 70% creation

First things first, knowledge does not equal 100% consumption. You cannot simply read about something all day and call yourself an expert. It takes time and application. Think of consuming knowledge the same way you consume healthy foods on a new diet. Eating nothing but raw veggies and lean protein for one full day will not instantly transform your health or body. But doing it for a long time and making it a part of your life will lead to the results you want. Just like learning something, applying it to your life, working with it and adjusting what you really know will give you true knowledge over time, too.

Knowledge is more accurately 30% consumption and 70% creation. When you learn about something, you’re consuming it and allowing some ideas to take shape in your mind. When you are learning to do something, you’re using motor skills and memory to truly understand concepts and grasp facts. That’s when knowledge becomes real and powerful.

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You learn the most by failing

It’s never fun to fail at something. In fact, in certain scenarios it can be embarrassing and upsetting. But with every failure comes a lesson. If you can use that lesson in your next attempt, you may still fail, but you’ll be closer to getting it right. I remember when I was taking Spanish in High School and later French in College. Both languages required dedication and study, but I didn’t figure out how to communicate in either of them by simply reading about what words translated to what and hearing someone tell me about conjugation.

I learned through trying to speak and occasionally messing up. In fact, I was on a study abroad trip in Ireland with an exchange student from France. He was incredibly handsome and I was the only one who could speak any French. Of course I seized the opportunity and would strike up a conversation at every opportunity. One morning, I tried to tell him I liked his sweater (le pull) but instead told him I liked his chicken (poulet)!! Thankfully he found it hilarious and not absurd, but I was mortified! But you can bet I never forgot the word after that. It took failure (and humiliation in my case) for me to actually learn the word rather than assume I knew it.

Stop using learning as a method of procrastination

When you accept sitting in a desk and hearing about something as the equivalent to knowledge you’re cheating yourself out of success. You’re procrastinating by sitting there and pretending you’re an expert simply because you wrote a paper about something.

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In order to truly be successful and master a subject or idea, you will still have to research and study. The idea is to truly implement the things you’re learning – even through something as simple as having a conversation about it with someone – in your every day life.

My friends and family all know I am a wealth of random facts and “worthless information,” but it’s because I heard things that sparked my interest, researched them, told people about the things I had learned and applied them to my life when/if possible. I’m sure I would be great at math if I had a passion or career that required me to excel at it. I’d be a phenomenal scientist if I had ever truly cared about the experiments we did in my chem class. But I didn’t put forth the effort. Instead, I watched, I listened and I forgot.

So think about your daily life and your career or aspirations. What could you be doing differently that would help you apply the things you’re learning about in order to truly know them? What areas of study do you have difficulty in? Are these the subjects you don’t care about and often cram for the night before an exam? Take that into consideration and realize what that could be a sign of.

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Featured photo credit: Krzysztof Puszcyzynski via stocksnap.io

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Heather Poole

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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