Advertising

People Who Can Understand Things Quickly Are Not Gifted, They Just Know How to Listen

Advertising
People Who Can Understand Things Quickly Are Not Gifted, They Just Know How to Listen

We all change our “technique” when needed… Using different strategies while playing any kind of sport to better counteract our opponents, being a different kind of parent to our children of different ages and even speak differently to different people to get their attention back to us…

And yet, knowing very well that we need to keep changing ourselves to better adapt to the situation, we don’t really change our listening technique at all. Despite being in different situations, we sit back and listen, the way we always do. There’s a lot of difference in listening to a speech, an interactive talk, a lecture, a song, a stand-up show – but do we really use our listening differently to better adapt to these different situations? Frankly, the answer is likely to be a no, and the mismatch is as evident as is beer served in a wine glass!

Advertising

The solution: Change our modes of listening, to better suit the different occasions.

You Can Truly Understand What Is Being Said When You Can Switch Your Listening Modes Properly

Different “speaking” situations demand that we adapt to them by using different listening techniques. A simple example of this would be three very different situations we often face in office – that of getting a directive from our seniors, attending a training module or having a luncheon conversation with colleagues. All three situations demand that we use different listening techniques for we have to remember the first one, learn from the second and empathize with the third. So then, the three most commonly used listening types are:

Advertising

Informative Listening

When you listen to learn something or collect information from – this is called informational or informative listening. This kind of listening holds true in many diverse situations – attending a lecture or training module, listening to the news or a documentary, asking and then listening to the answer of a question you have, listening to an asked-for recipe… Diverse situations but all of these have a commonality – you are paying attention to what is being said and basically listening to something that is giving your information that you want, need or deem necessary. [1]

  • For informative listening, switch off those wandering thoughts and keep those distractions away. Listen to the words and try and remember as much of them as you can. You are basically downloading a set of directives or directions – so listen, understand and retain as much of it as you can.
  • Informative listening can also be called active or attentive listening – where you consciously direct all your attention to the speaker and listen to the words being said.

Critical Listening

Critical listening is not listening with a critical or jaundiced view, rather, it’s the next step in learning where you evaluate and scrutinize all that is being said and figure how much of it holds true in different contexts and how much of it have you truly understood. This is also the time to raise your doubts and ask your questions, once the speaker has finished his talk, so as to truly understand what is being said.

Advertising

Examples of this are instructional and educational talks, lectures and courses, conversations with doctors, technical experts and much more… The end idea is to learn and remember for future use.[2]

  • To be in a critical listening mode, you have to be attentive and listen to all that the speaker is saying and also try and read between the lines, instead of talking the words on just a literal scale. Make notes if you want, and make sure to raise your hand and ask those questions at the end – you have to be clear on the understanding and comprehension of all you listened to. You can also choose to digress from or argue a point if you disagree about something.
  • Critical Listening is often also synonymous with deep or reflective listening where you listen to more than just the words, and then think about all that you have understood or not, trying to glean as much as you can through introspection and doubt clarification.

Empathetic Listening

This is akin to lending your shoulder for someone to cry on – empathetic listening exists purely as friendly shoulder where you listen to and feel from the place the speaker is coming from so as to commiserate, empathize or even help the speaker in any way you can. While this is used in relationships be it family, friends or lovers – empathetic listening is also employed by professionals such as therapists, doctors or even lawyers where they listen to their clients’ tale of woes with an open ear and a friendly expression to better get to the root of the problem.

Advertising

Good marketing and sales professionals also employ this tactic to better understand their clients’ need and provide them with tailor-made solutions.[3]

  • For empathetic listening, you have to listen to more than just what is being said – the body language, the emotions behind the words all come into play for you to truly understand all that the speaker is trying to make you envisage. Imagine yourself in the speaker’s place and you will begin to understand the situation in better detail – for you to help the speaker as you can, as a professional or simply as a friend.
  • Relationship listening (where attentive listening happens due to an active interest in maintaining or furthering a relationship), sympathetic listening (where you share the pain of the speaker), dialogic listening (where you enter into a conversation to really understand the speaker better) and therapeutic listening (where you listen and try to offer help or advice, mostly a professional caregiver) all come under empathetic listening.

So there you have it, the way we use different tools to crack different hardware, or even use different cutlery to eat different cuisine – similarly when it comes to listening, we need to use different skills and techniques to better listen and understand what is being said.

Advertising

Reference

[1] AU: Types of Listening
[2] Work 911: Listen Critically
[3] Beyond Intractability: Empathic Listening

More by this author

Rima Pundir

Health, Wellness & Productivity Writer

Introverts And Caffeine: Is Coffee an Ideal Energy Booster? Easily Misunderstood by Others? 6 Barriers You Should Overcome to Make Communication Less Frustrating What Is the Barre Workout and How Much It Can Benefit You Only 8% Of People Achieve Their New Year’s Goals, Here’s How To Be One Of Them Sometimes You Win, Sometimes You Learn. There’s No Such Thing Called Failure.

Trending in Productivity

1 How Remote Work Affects Your Productivity And Wellbeing (Backed By Data) 2 10 Best Productivity Planners To Get More Done in 2021 3 13 Steps to Build a Positive Habit Stacking Routine 4 How to Build New Habits With An Accountability Partner 5 How to Find the Best Keystone Habits to Change Your Life

Read Next

Advertising
Advertising

Published on September 21, 2021

How Remote Work Affects Your Productivity And Wellbeing (Backed By Data)

Advertising
How Remote Work Affects Your Productivity And Wellbeing (Backed By Data)

The internet is flooded with articles about remote work and its benefits or drawbacks. But in reality, the remote work experience is so subjective that it’s impossible to draw general conclusions and issue one-size-fits-all advice about it. However, one thing that’s universal and rock-solid is data. Data-backed findings and research about remote work productivity give us a clear picture of how our workdays have changed and how work from home affects us—because data doesn’t lie.

In this article, we’ll look at three decisive findings from a recent data study and two survey reports concerning remote work productivity and worker well-being.

1. We Take Less Frequent Breaks

Your home can be a peaceful or a distracting place depending on your living and family conditions. While some of us might find it hard to focus amidst the sounds of our everyday life, other people will tell you that the peace and quiet while working from home (WFH) is a major productivity booster. Then there are those who find it hard to take proper breaks at home and switch off at the end of the workday.

But what does data say about remote work productivity? Do we work more or less in a remote setting?

Let’s take a step back to pre-pandemic times (2014, to be exact) when a time tracking application called DeskTime discovered that 10% of most productive people work for 52 minutes and then take a break for 17 minutes.

Advertising

Recently, the same time tracking app repeated that study to reveal working and breaking patterns during the pandemic. They found that remote work has caused an increase in time worked, with the most productive people now working for 112 minutes and breaking for 26 minutes.[1]

Now, this may seem rather innocent at first—so what if we work for extended periods of time as long as we also take longer breaks? But let’s take a closer look at this proportion.

While breaks have become only nine minutes longer, work sprints have more than doubled. That’s nearly two hours of work, meaning that the most hard-working people only take three to four breaks per 8-hour workday. This discovery makes us question if working from home (WFH) really is as good a thing for our well-being as we thought it was. In addition, in the WFH format, breaks are no longer a treat but rather a time to squeeze in a chore or help children with schoolwork.

Online meetings are among the main reasons for less frequent breaks. Pre-pandemic meetings meant going to another room, stretching your legs, and giving your eyes a rest from the computer. In a remote setting, all meetings happen on screen, sometimes back-to-back, which could be one of the main factors explaining the longer work hours recorded.

2. We Face a Higher Risk of Burnout

At first, many were optimistic about remote work’s benefits in terms of work-life balance as we save time on commuting and have more time to spend with family—at least in theory. But for many people, this was quickly counterbalanced by a struggle to separate their work and personal lives. Buffer’s 2021 survey for the State of Remote Work report found that the biggest struggle of remote workers is not being able to unplug, with collaboration difficulties and loneliness sharing second place.[2]

Advertising

Buffer’s respondents were also asked if they are working more or less since their shift to remote work, and 45 percent admitted to working more. Forty-two percent said they are working the same amount, while 13 percent responded that they are working less.

Longer work hours and fewer quality breaks can dramatically affect our health, as long-term sitting and computer use can cause eye strain, mental fatigue, and other issues. These, in turn, can lead to more severe consequences, such as burnout and heart disease.

Let’s have a closer look at the connection between burnout and remote work.

McKinsey’s report about the Future of work states that 49% of people say they’re feeling some symptoms of burnout.[3] And that may be an understatement since employees experiencing burnout are less likely to respond to survey requests and may have even left the workforce.

From the viewpoint of the employer, remote workers may seem like they are more productive and working longer hours. However, managers must be aware of the risks associated with increased employee anxiety. Otherwise, the productivity gains won’t be long-lasting. It’s no secret that prolonged anxiety can reduce job satisfaction, decrease work performance, and negatively affect interpersonal relationships with colleagues.[4]

Advertising

3. Despite everything, We Love Remote Work

An overwhelming majority—97 percent—of Buffer report’s survey respondents say they would like to continue working remotely to some extent. The two main benefits mentioned by the respondents are the ability to have a flexible schedule and the flexibility to work from anywhere.

McKinsey’s report found that more than half of employees would like their workplace to adopt a more flexible hybrid virtual-working model, with some days of work on-premises and some days working remotely. To be more exact, more than half of employees report that they would like at least three work-from-home days a week once the pandemic is over.

Companies will increasingly be forced to find ways to satisfy these workforce demands while implementing policies to minimize the risks associated with overworking and burnout. Smart companies will embrace this new trend and realize that adopting hybrid models can also be a win for them—for example, for accessing talent in different locations and at a lower cost.

Remote Work: Blessing or Plight?

Understandably, workers worldwide are tempted to keep the good work-life aspects that have come out of the pandemic—professional flexibility, fewer commutes, and extra time with family. But with the once strict boundaries between work and life fading, we must remain cautious. We try to squeeze in house chores during breaks. We do online meetings from the kitchen or the same couch we watch TV shows from, and many of us report difficulties switching off after work.

So, how do we keep our private and professional lives from hopelessly blending together?

Advertising

The answer is that we try to replicate the physical and virtual boundaries that come naturally in an office setting. This doesn’t only mean having a dedicated workspace but also tracking your work time and stopping when your working hours are finished. In addition, it means working breaks into your schedule because watercooler chats don’t just naturally happen at home.

If necessary, we need to introduce new rituals that resemble a normal office day—for example, going for a walk around the block in the morning to simulate “arriving at work.” Remote work is here to stay. If we want to enjoy the advantages it offers, then we need to learn how to cope with the personal challenges that come with it.

Learn how to stay productive while working remotely with these tips: How to Work From Home: 10 Tips to Stay Productive

Featured photo credit: Jenny Ueberberg via unsplash.com

Reference

Read Next