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How To Organize Your Life By Priority And Not Urgency

How To Organize Your Life By Priority And Not Urgency

Lists, notes, follow-ups, calendars — these are all great tools to manage your ever-growing list of things you need to accomplish on a daily, weekly, or monthly basis. But are they the right way to manage what you need to do? For you to visually understand the importance of what you need or have to do?

How many times have you spent Sunday night putting together a list of things that must get done, only to have one event throw it all away? How many times have you looked over that list at the end of the week and wondered “why do I not feel fulfilled?” or “why did I spend the whole week firefighting instead of doing what was really important to me, my team, my family, and my work?”

Perhaps the answer is not in what you need to do, but in how you organize the doing of those activities. In an era where we have notifications coming to us from a variety of sources, it is easy to confuse what is urgent with something that is important and let it move to the top of our list. It is even easier when these items have dates assigned to them which quickly push out our calendar of to-dos in favour of these requests.

If you take a step back to look at the post-its and items on your lists of what you need to do, you will probably start to see a trend. You’ll see those things you have to do, those you need to do, and those you want to do. Stop right now and go look at your last to-do list. What did you need to do? What did you want to do? You can easily see the buckets and overlaps, but once you truly understand what they mean, when those urgent items come to you, you’ll know where to put them.

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Have

Items I have to do are items that, regardless of what is on my list to of items to do, have to get to done. If I am looking at my list with a timeline of a week, it becomes very easy to identify the when I have to get these things completed. Whether it’s personal or professional, you know the items that go into this bucket. If you are training for a marathon and want to do it right, you have to train, if the servers go down at work and you’re the go-to gal, you have to get them back up and running.

We want to keep this list small. Take a look in your “have” circle — what are the items driven by? Who is driving them? Is it you? This is doubtful— items we have to do are often driven by external factors: our boss, our family, our friends, etc. They are driven by others. My daughter wants to go to soccer practice, so I have to drive her (otherwise she cannot get there). I have to finish the end-of-year report for next week (not by choice, I think the following week would be fine, but I’m not setting the priority).

Items we have to do are where our stress comes from because we feel we have no other choice.

Need

When you look at your list of things to do, you know the items that need to get done. These are the ones that you have prioritized as being important to get done so you feel like you have accomplished what you set out to do this day, week, month, etc.

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You need to get this item completed — you are driving the priority of what needs to be accomplished. This is where the majority of our internal conflict arises from. In general, we will classify nearly everything as a “need” until this circle is bursting in size. But if you look closely, you might start to notice that what you think you need to complete, what is really important for you to get done this week, is not at all. Instead, it is something that you really want to do to make you feel fulfilled.

Want

How many items on your list do you want to accomplish and finish this week? Why? What makes those items so special that you are willing to push them to the forefront of everything you want to do? What do they give to? How to they benefit your wellbeing? What makes them differ from a need?

Simply put, our wants, whether professional or personal, are the collection of our pursuits that let us go to bed at night feeling like we’ve really accomplished something. They are that simple.

Think of the Software Developer who has to complete a project on Friday. He needs to check in the code on Wednesday but he wants to refactor it on Thursday. If he only does the first part, he will have accomplished the goals of others by completing the work and satisfying his professional requirements, but what he really wants is the feeling of getting that last thing off the list which his team might not really be pushing for.

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What we want to accomplish will always be a large, ever-changing bucket of items going in and out. I want to learn to play the guitar, now the cello, now run the Ironman, etc, etc. Completing a “want” will always make us happy because it is directly attributed to what we want to accomplish — not what someone else does.

Putting it all together

The goal is a better understanding of where our priorities come from so we can better handle and manage them — not to find a faster way to check the boxes off on our list. If we know what we have to do over what we need and want to do, all of a sudden the priority ranking of our items changes to what we really feel we should do to feel accomplished at the end of some period in time.

Can items jump between circles? Can items jump between categories? Sure they can. As a “want” starts, it is something basic, undefined, a thought or idea. But as we refine it, put body to do it, the path to accomplish the want and the desire for it turns into a “need” that you must accomplish irrespective of its priority or time of the week.

Not sure how to get started or where to begin in classifying what’s on your list? Here are some easy steps to take.

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  • Draw 3 circles on a page. Label them have, need, and want.
  • Throw everything you want/must do that week into each circle (don’t overload your circles or you might feel pretty down at the end of the week — keep them legit).
  • Now, look at what exists between each circle. Are there conflicting priorities? Can you see what will be overridden where simply by visually seeing it?
  • Where are the similarities? Are your needs being derived by your wants? Can you really accomplish that many things?
  • Now, track throughout some arbitrary time period. What did you accomplish? What moved between circles? What was in direct conflict? What external urgencies pushed what was important to you out of the way? How close did you get to accomplishing what you wanted to accomplish?
  • Now, do it again and again until what you have to do, need to do, and want to do align to work with each other, leaving you fulfilled in what you’ve accomplished.

If you’re in the scenario where you have this massive want circle, don’t worry — you’re not alone. Underline the top ones you want to work on and focus on this week.

Featured photo credit: Alejandro Escamilla via images.unsplash.com

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Greg Thomas

Software Architect

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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