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7 Simple Tricks To Sound Smarter When Answering Difficult Questions

7 Simple Tricks To Sound Smarter When Answering Difficult Questions

When You Have To Think On Your Feet

You’re a smart, capable person, right? Of course you are. However, we all occasionally face situations in which we are called upon to answer seriously tricky questions. What on earth should you do when you’re asked a question that leaves you stumped? First – try not to panic. Remember that everyone has been in your situation, and you certainly won’t be the last person to feel as though their brain cells have shriveled up and died at a crucial moment. Follow the tips below to help yourself navigate difficult questions.

1. If the question is vague, ask for clarification

Sometimes the fault lies not with you, but with the person asking the question. If you have no idea where to begin answering a question, there is a chance that the person asking it did not choose their words carefully. Politely request that they re-word their statement. For instance if you are asked a question like ‘Where do you see this role heading in the next three years?’ you could quite reasonably identify that as a vague question and ask that the interviewer narrow their focus. You could respond with something like ‘That’s a great question, but I’m not sure where to start! Is there any way you could narrow that question down a little?’ They may then well respond with a new question like ‘How do you think the primary responsibilities will change in response to competitor activity?’ which may seem less daunting!

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2. Define a word or phrase on your own terms

If you are asked a question which includes a term with which you are unfamiliar, it is better to ask for clarification than to risk making an absolute fool of yourself. However, occasionally you may be presented with a question featuring an ‘elastic’ term, and you can use this to your advantage. For instance, suppose you have a job interview in which you are asked to describe the last time you ‘failed’ or ‘made a mistake’ at work, and what you did about it. This can seem like a tricky question. However, you can take it upon yourself to define ‘failed.’ Rather than talk about the time you failed to meet an important deadline, you can elect to describe the time you ‘failed to implement a good work-life balance’ and overworked yourself for the good of the company instead.

3. Remember that your attitude is sometimes just as important as the actual words you use

This is especially useful to remember when it comes to job interviews. Yes, many job interview questions are designed to test how much you actually know about your area of expertise, or how well you will fit into the role. However, reasonable interviewers will not expect you to know the answer to every question imaginable. In fact, sometimes the way you approach the question and your general attitude can count for plenty. If you don’t know the answer, a spirited attempt and frank admission that you don’t have a ready answer will go much further in impressing an interviewer than a nervous, half-hearted response. For example, suppose you are asked how you would envisage working with the Advertising Department if you were given the role of salesperson with a new company. You may not have a clue about what you would do in reality, but talking with enthusiasm about how much you would welcome the challenge to gain new experience in cross-department working will win you some points!

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4. Respond to provocative questions like a pro

Occasionally you may be unlucky enough to be asked inappropriate questions such as, ‘Are you thinking of taking time out the workplace to have children in the near-future?’ It can be hard to know how to respond to such queries. However, assuming you still really want the job, a sensible approach in such a situation is to react in a short, assertive manner (‘No, I am not’) and re-direct their attention towards another topic. For instance, to continue with the above example, your answer could go as follows – ‘No, I am not, as I am determined to use my extensive experience in this field to further my skills in areas X, Y and Z.’

5. Get into the habit of speaking in a measured tone and leaving slight pauses

Sometimes, just a few extra seconds can make all the difference between an acceptable and unacceptable answer. When someone asks you a hard question, look them in the eyes, and allow yourself a brief pause to collect your thoughts. If nothing else, this will make you appear more confident and makes the other party more likely to formulate an image of you as being in control and knowledgeable.

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6. Answer a question with a question

Turning the tables on your questioner can help open up the discussion and sometimes even prevent them pursuing an answer to the original question in the first place. For instance, suppose your child asks you whether you and your spouse are getting divorced. This could be awkward or uncertain territory. By answering a question with a question, you can divert their attention long enough to either buy yourself some time or distract them completely. Asking them questions such as, ‘Why do you ask that?’ can work well in this case.

7. Sharpen your questioner’s focus

If you feel as though your answer to someone’s question isn’t quite all they were hoping for, a good strategy can be to end your answer with a statement or fact that encourages them to ask you follow-up questions that you can answer more readily. For instance, suppose you are asked in a job interview why you are leaving your previous role with another company. Ending your response with ‘…and I have heard many good things about the upcoming sales figures of your company this quarter, and wanted to move to a more prestigious organization’ provides a positive note upon which to move to the next question.

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Whatever the question, remember to always end with a positive statement if possible, preferably one that underlines your great attitude towards the topic at hand, or your expertise. Keep your breathing steady, try and remain smiling, and remember not to beat yourself up if you don’t get it right first time, every time. Like everything else in life, answering difficult questions is a skill that must be practiced.

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Jay Hill

Freelance Writer

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Last Updated on May 21, 2019

How to Communicate Effectively in Any Relationship

How to Communicate Effectively in Any Relationship

For all our social media bravado, we live in a society where communication is seen less as an art, and more as a perfunctory exercise. We spend so much time with people, yet we struggle with how to meaningfully communicate.

If you believe you have mastered effective communication, scan the list below and see whether you can see yourself in any of the examples:

Example 1

You are uncomfortable with a person’s actions or comments, and rather than telling the individual immediately, you sidestep the issue and attempt to move on as though the offending behavior or comment never happened.

You move on with the relationship and develop a pattern of not addressing challenging situations. Before long, the person with whom you are in relationship will say or do something that pushes you over the top and predictably, you explode or withdraw completely from the relationship.

In this example, hard-to-speak truths become never- expressed truths that turn into resentment and anger.

Example 2

You communicate from the head and without emotion. While what you communicate makes perfect sense to you, it comes across as cold because it lacks emotion.

People do not understand what motivates you to say what you say, and without sharing your feelings and emotions, others experience you as rude, cold or aggressive.

You will know this is a problem if people shy away from you, ignore your contributions in meetings or tell you your words hurt. You can also know you struggle in this area if you find yourself constantly apologizing for things you have said.

Example 3

You have an issue with one person, but you communicate your problem to an entirely different person.

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The person in whom you confide lacks the authority to resolve the matter troubling you, and while you have vented and expressed frustration, the underlying challenge is unresolved.

Example 4

You grew up in a family with destructive communication habits and those habits play out in your current relationships.

Because you have never stopped to ask why you communicate the way you do and whether your communication style still works, you may lack understanding of how your words impact others and how to implement positive change.

If you find yourself in any of the situations described above, this article is for you.

Communication can build or decimate worlds and it is important we get it right. Regardless of your professional aspirations or personal goals, you can improve your communication skills if you:

  • Understand your own communication style
  • Tailor your style depending on the needs of the audience
  • Communicate with precision and care
  • Be mindful of your delivery, timing and messenger

1. Understand Your Communication Style

To communicate effectively, you must understand the communication legacy passed down from our parents, grandparents or caregivers. Each of us grew up with spoken and unspoken rules about communication.

In some families, direct communication is practiced and honored. In other families, family members are encouraged to shy away from difficult conversations. Some families appreciate open and frank dialogue and others do not. Other families practice silence about substantive matters, that is, they seldom or rarely broach difficult conversations at all.

Before you can appreciate the nuance required in communication, it helps to know the familial patterns you grew up with.

2. Learn Others Communication Styles

Communicating effectively requires you to take a step back, assess the intended recipient of your communication and think through how the individual prefers to be communicated with. Once you know this, you can tailor your message in a way that increases the likelihood of being heard. This also prevents you from assuming the way you communicate with one group is appropriate or right for all groups or people.

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If you are unsure how to determine the styles of the groups or persons with whom you are interacting, you can always ask them:

“How do you prefer to receive information?”

This approach requires listening, both to what the individuals say as well as what is unspoken. Virgin Group CEO Richard Branson noted that the best communicators are also great listeners.

To communicate effectively from relationship to relationship and situation to situation, you must understand the communication needs of others.

3. Exercise Precision and Care

A recent engagement underscored for me the importance of exercising care when communicating.

On a recent trip to Ohio, I decided to meet up with an old friend to go for a walk. As we strolled through the soccer park, my friend gently announced that he had something to talk about, he was upset with me. His introduction to the problem allowed me to mentally shift gears and prepare for the conversation.

Shortly after introducing the shift in conversation, my friend asked me why I didn’t invite him to the launch party for my business. He lives in Ohio and I live in the D.C. area.

I explained that the event snuck up on me, and I only started planning the invite list three weeks before the event. Due to the last-minute nature of the gathering, I opted to invite people in the DMV area versus my friends from outside the area – I didn’t want to be disrespectful by asking them to travel on such short notice.

I also noted that I didn’t want to be disappointed if he and others declined to come to the event. So I played it safe in terms of inviting people who were local.

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In the moment, I felt the conversation went very well. I also checked in with my friend a few days after our walk, affirmed my appreciation for his willingness to communicate his upset and our ability to work through it.

The way this conversation unfolded exemplified effective communication. My friend approached me with grace and vulnerability. He approached me with a level of curiosity that didn’t put me on my heels — I was able to really listen to what he was saying, apologize for how my decision impacted him and vow that going forward, I would always ask rather than making decisions for him and others.

Our relationship is intact, and I now have information that will help me become a better friend to him and others.

4. Be Mindful of Delivery, Timing and Messenger

Communicating effectively also requires thinking through the delivery of the message one intends to communicate as well as the appropriate time for the discussion.

In an Entrepreneur.com column, VIP Contributor Deep Patel, noted that persons interested in communicating well need to master the art of timing. Patel noted,[1]

“Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.”

Communicating effectively also requires thoughtfulness about the messenger. A person prone to dramatic, angry outbursts should never be called upon to deliver constructive feedback, especially to people whom they do not know. The immediate aftermath of a mass shooting is not the ideal time to talk about the importance of the Second Amendment rights.

Like everyone else, I must work to ensure my communication is layered with precision and care.

It requires precision because words must be carefully tailored to the person with whom you are speaking.

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It requires intentionality because before one communicates, one should think about the audience and what the audience needs in order to hear your message the way you intended it to be communicated.

It requires active listening which is about hearing verbal and nonverbal messages.

Even though we may be right in what we say, how we say it could derail the impact of the message and the other parties’ ability to hear the message.

Communicating with care is also about saying things that the people in our life need to hear and doing so with love.

The Bottom Line

When I left the meeting with my dear friend, I wondered if I was replicating or modeling this level of openness and transparency in the rest of my relationships.

I was intrigued and appreciative. He’d clearly thought about what he wanted to say to me, picked the appropriate time to share his feedback and then delivered it with care. He hit the ball out of the park and I’m hopeful we all do the same.

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Featured photo credit: Kenan Buhic via unsplash.com

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