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8 Things Retail Workers Really Want You To Know But Can’t Directly Tell You

8 Things Retail Workers Really Want You To Know But Can’t Directly Tell You

Retail workers get a bad rep from unhappy customers. But the thing is that your problems and their problems are remarkably similar. They don’t get why management does the weird things they do any more than you do. They’re just doing their best to serve you and make you happy while simultaneously following the rules set by their employers.

Next time you see a frazzled customer service team member, give them a smile and remember these eight things that they desperately want you to know.

1. They’re Not “Happy to Help” Two Minutes Before Closing Time

Imagine this scenario: It is 4:58 on a Friday afternoon. The sun is shining, birds are singing, and Netflix is calling. You’re in the starting block position and looking directly at the door. Then, your boss saunters in and casually asks you to take care of an assignment that was due three hours ago. Goodbye sun. Goodbye Netflix.

This is what it is like when you rock up to your favorite store two minutes before it closes. That overwhelming dread as the automatic doors open just before the freedom bell rings is something retail workers experience every day.

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Make everyone happy. If you have to go into a store at closing time, move like there’s a ticking clock. For the love of the weekend, don’t touch anything you don’t need.

2. They Don’t Care If You Want to Shop Somewhere Else

The take-your-business-elsewhere routine got old on the employee’s first day. The truth is that it won’t get you anywhere in a box store unless that employee has been miraculously granted stock options.

That particular threat has also been undermined by all the people who came before you who made that same threat and then came back the next day.

3. They’d Rather You Asked for Help Than Dig Through Piles

There are few things more satisfying for a retail worker than managing to sort through a giant pile of clothes from a dressing room. Having those folded clothes laid out neatly on the table, according to size, is like producing a work of art.

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Imagine creating a beautiful painting and watching as some kid tripped and punched a hole in it. That is how it feels when customers dig through their freshly-made clothes piles.

Rather than punching a hole in their art, ask employees if they have your size. They’ll be happy to check. The two seconds it takes to help you saves them 20 minutes of pain at the end of their shift.

4. They’re Not in Control of Stock

It is annoying when you go to a store for a sale item only to find that the store doesn’t stock it. But don’t take it out on the employees. The people running around the floor have no control of the stock; head office makes those decisions.

In fact, sometimes head office creates sale items that the store never had in the first place. It sounds just as silly to retail workers as it does to you.

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5. They Can Spot Shoplifters a Mile Away

Shrinkage is a huge problem in retail. In fact, shoplifting and other types of fraud cost retailers around $44 billion in 2014 alone.

Most shoplifters feel like they are sly, but the truth is that they aren’t. That much merchandise does not disappear without anyone noticing. In fact, it is pretty obvious when someone is shoplifting; especially because employees are trained to deal with it. And no, you can’t just use the excuse that you’re taking loans.

However, minimum wage is not enough to entice retail workers into being pleasant and helpful to customers with sticky fingers. It’s too awkward for everyone involved.

6. They Can’t Make an Exception Because You Asked Nicely

Retail workers, particularly those in big chains, cannot make exceptions. Making that exception could cost them their job because they have to play by the rules. They’re not going to risk their job because you play nice. You should be nice to them whether they can help you or not.

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7. They Can’t and Won’t Share Their Employee Discount with You

Employee discounts are for employees. It is that little token of appreciation that provides a sliver of a reward for the labor they do and the weird things they put up with. They have no reason to share it with you. Not if you wink, nor if you flirt.

In fact, an employee will get in serious trouble if they get caught sharing their discount. They’re not going to risk their job to give a stranger a 5% discount.

8. They Are Human and Their Feet Hurt

That person in the misshapen polo and khaki pants has feelings. That person also does not get paid enough to deal with the old lady that intentionally hit them with her cart. Don’t pile on the hurt by treating them like they’re corporate robots.

Have some empathy for your fellow human beings. Play nice and you’ll find that your shopping experience will end on a positive note.

Featured photo credit: UFCW Local400 via flickr.com

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Last Updated on July 18, 2019

10 Small Changes To Make Your House Feel Like A Home

10 Small Changes To Make Your House Feel Like A Home

Your house is more than just a building that you live in. It should be a home that makes you feel welcome as soon as you open the front door.

Making your house feel like a home is not something that simply happens on its own. You need to make some changes to a house when you move in, to give it that cozy, warm feeling that turns it into a true home. To help you speed the process, follow this guide to 10 small changes to make your house feel like a home.

1. Make the Windows Your Own

When you move into a home, they often come with boring Venetian blinds or less than attractive curtains.

One of the best ways you can instantly warm your home and make it showcase your style is to add some new window dressing. Adding beautiful curtains not only improves your home’s appearance, but it can also help to control the temperature.

2. Put up Some Art

If you have a lot of bare walls in your home, it will seem sterile no matter how beautiful your paint or wallpaper is.

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Hanging art on the walls will instantly give it personality and make it feel like home.

3. Improve the Aroma

A house that is not filled with inviting smells will never feel like a home. There are loads of ways you can make your home smell nice. There are tons of air fresheners on the market you can use.

Incense and scented candles are a nice option as well. Don’t forget that baking in a home is also a great way to fill it with an aroma that instantly smells like home as soon as you open the front door.

4. Put out Lots of Pillows and Throws

A great way to make your home look warm and inviting is to place lots of pillows and throws out on the furniture. It is much better to have too many pillows than not enough.

There is nothing like the feeling of sinking into a cushiony pillow that feels like a cloud to make you feel like you are at home.

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5. Instantly Class up Your Closet

If your closet is filled with wire or plastic hangers, it will never truly feel homey. To instantly make your closet feel classy, change out your old hangers for wooden ones.

Not only do they look great, but they are better for hanging your clothes as well.

6. Improve Your Air Quality

One of the most overlooked ways to make your house feel more like a home is to improve its air quality.

The easiest and best way to upgrade the air quality in your home is to change the old, dirty filters in your furnace regularly. Get some air filters delivered to your home so that you always have some on hand.

7. Fill it with Plants

Another way to improve the air quality in your home is to fill it with plants. You should have plants in every room of your home.

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They help to improve the air quality and they look beautiful. As well as making your home appear homier, plants also help to boost your mood and lower your stress levels.

8. Change the Doorknobs

Most people don’t really give their doorknobs a second thought unless they are broken. That is a shame because changing your doorknobs is an easy way to add personality to your home.

Changing your old, boring doorknobs to new ones that are works of art will instantly brighten your home.

9. Upgrade Your Tub or Shower

There is nothing like luxuriating in a whirlpool bath or steam shower to make the cares of the day melt away. Your family deserves a bit of luxury when they are in their bathroom.

Install a new shower or tub today to make your bathroom worthy of a place in your home.

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10. Fresh Cut Flowers

You can make any room in your house feel homier by placing a vase full of beautiful flowers in it. The gorgeous look and intoxicating aroma of fresh cut flowers will immediately brighten your day when you encounter them.

You don’t have to make all these changes at once. Try one or two a day though, and your house will feel like a home before you know it. The trick is to constantly keep adding these homey touches to make your home a place worthy of its name.

Featured photo credit: https://www.pexels.com/photo/black-wooden-round-analog-wall-clock-on-brown-wooden-wall-121537/ via unsplash.com

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