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8 Things Retail Workers Really Want You To Know But Can’t Directly Tell You

8 Things Retail Workers Really Want You To Know But Can’t Directly Tell You

Retail workers get a bad rep from unhappy customers. But the thing is that your problems and their problems are remarkably similar. They don’t get why management does the weird things they do any more than you do. They’re just doing their best to serve you and make you happy while simultaneously following the rules set by their employers.

Next time you see a frazzled customer service team member, give them a smile and remember these eight things that they desperately want you to know.

1. They’re Not “Happy to Help” Two Minutes Before Closing Time

Imagine this scenario: It is 4:58 on a Friday afternoon. The sun is shining, birds are singing, and Netflix is calling. You’re in the starting block position and looking directly at the door. Then, your boss saunters in and casually asks you to take care of an assignment that was due three hours ago. Goodbye sun. Goodbye Netflix.

This is what it is like when you rock up to your favorite store two minutes before it closes. That overwhelming dread as the automatic doors open just before the freedom bell rings is something retail workers experience every day.

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Make everyone happy. If you have to go into a store at closing time, move like there’s a ticking clock. For the love of the weekend, don’t touch anything you don’t need.

2. They Don’t Care If You Want to Shop Somewhere Else

The take-your-business-elsewhere routine got old on the employee’s first day. The truth is that it won’t get you anywhere in a box store unless that employee has been miraculously granted stock options.

That particular threat has also been undermined by all the people who came before you who made that same threat and then came back the next day.

3. They’d Rather You Asked for Help Than Dig Through Piles

There are few things more satisfying for a retail worker than managing to sort through a giant pile of clothes from a dressing room. Having those folded clothes laid out neatly on the table, according to size, is like producing a work of art.

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Imagine creating a beautiful painting and watching as some kid tripped and punched a hole in it. That is how it feels when customers dig through their freshly-made clothes piles.

Rather than punching a hole in their art, ask employees if they have your size. They’ll be happy to check. The two seconds it takes to help you saves them 20 minutes of pain at the end of their shift.

4. They’re Not in Control of Stock

It is annoying when you go to a store for a sale item only to find that the store doesn’t stock it. But don’t take it out on the employees. The people running around the floor have no control of the stock; head office makes those decisions.

In fact, sometimes head office creates sale items that the store never had in the first place. It sounds just as silly to retail workers as it does to you.

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5. They Can Spot Shoplifters a Mile Away

Shrinkage is a huge problem in retail. In fact, shoplifting and other types of fraud cost retailers around $44 billion in 2014 alone.

Most shoplifters feel like they are sly, but the truth is that they aren’t. That much merchandise does not disappear without anyone noticing. In fact, it is pretty obvious when someone is shoplifting; especially because employees are trained to deal with it. And no, you can’t just use the excuse that you’re taking loans.

However, minimum wage is not enough to entice retail workers into being pleasant and helpful to customers with sticky fingers. It’s too awkward for everyone involved.

6. They Can’t Make an Exception Because You Asked Nicely

Retail workers, particularly those in big chains, cannot make exceptions. Making that exception could cost them their job because they have to play by the rules. They’re not going to risk their job because you play nice. You should be nice to them whether they can help you or not.

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7. They Can’t and Won’t Share Their Employee Discount with You

Employee discounts are for employees. It is that little token of appreciation that provides a sliver of a reward for the labor they do and the weird things they put up with. They have no reason to share it with you. Not if you wink, nor if you flirt.

In fact, an employee will get in serious trouble if they get caught sharing their discount. They’re not going to risk their job to give a stranger a 5% discount.

8. They Are Human and Their Feet Hurt

That person in the misshapen polo and khaki pants has feelings. That person also does not get paid enough to deal with the old lady that intentionally hit them with her cart. Don’t pile on the hurt by treating them like they’re corporate robots.

Have some empathy for your fellow human beings. Play nice and you’ll find that your shopping experience will end on a positive note.

Featured photo credit: UFCW Local400 via flickr.com

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Last Updated on November 18, 2020

50 Habits of Highly Successful People You Should Learn

50 Habits of Highly Successful People You Should Learn

If you’re like me and really into self-development, you’ve probably read many of the thousands of self-help books out there on the market. But also like me, you probably find all the information a bit overwhelming.

That’s why I wanted to do the self-less task of taking the most important, life-changing lessons I’ve drawn from these books and condensed them into 50 key points.

Here’re 50 habits of successful people you should learn:

1. Believe It to See It

Our minds tend to focus on what’s happening around us and refuse to see what could happen. Only when you trust in what’s possible and dare to dream big, big things can happen for you.

2. See Problems as a Wonderful Gift

While others only see problems and give up, successful people use the problem as a lesson to find improvement in themselves or the task at hand.

3. Keep Looking for Solutions

Even if they’re knee-deep in problems, successful people will still put all of their focus on finding solutions.

4. Remember It’s All About the Journey

Successful people are conscious and methodical in creating their own success. They don’t sit around doing the bare minimum, hoping success finds them.

5. Feel the Fear and Do It Anyway

There’s so much fear on the road to success, but instead of letting that fear control and limit them, successful people do a good job of just forging ahead regardless.

6. Always Ask Productive Questions

It’s all about asking the right questions. Successful people make sure they are questions that will elicit information for a more productive, creative and positive mindset moving forward.

7. Understand the Best Waste of Energy Is Complaining

Successful people know that choosing to see the negative side of things will only create a useless and unproductive state.

8. Don’t Play the Blame Game

Taking responsibility for actions and outcomes is a form of empowerment that you can build your success upon. While the act of blaming others or outside circumstances takes this empowerment away from you.

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9. Maximize Your Strengths

Not every successful person is simply more talented than the rest, but they do use what they know they’re good at to achieve more successful results.

10. Be in It to Win It

Successful people are busy, productive and proactive. Instead of sitting around over-thinking and over-planning a great idea, they just take a step towards it no matter how small.

11. Know That Success Attracts Success

People who are successful surround themselves and seek out like-minded people. They understand the importance of being part of a team and forge win-win relationships.

12. Actually Choose to Be Successful

Dreaming big is a massive part of being successful even if your dream seems impossible. Ambition is a mindset that needs to be a daily conscious choice.

13. Visualize, Visualize, Visualize!

You’ve got to see your success in your mind’s eye even before it comes. Successful people clarify and get that certainty about what they want their reality to look like rather than being mere spectators of life.

14. Be a One-Off Original

Successful people look for what’s working and then create a unique spin on it. Imitating only regurgitates other people’s ideas with no originality.

15. The Perfect Time to Act Is Now

Waiting for the right time to act is basically procrastination wrapped up in an excuse. Successful people know there’s never a perfect time so they may as well just do it now.

16. Keep Learning, Keep Growing

Continuous learning is the key to a successful life. Whether it’s academic, being a student of life or actionable learning, it’s all about expanding your knowledge and personal development.

17. Always Look on the Bright Side of Life

Successful people have the knack for finding positive aspects in all people and circumstances no matter what.

18. Having a Bad Day? Do It Anyway!

We all have bad moods but it shouldn’t be an excuse to stop everything. Giving into a bad mood just stop-starts your life, slowing success way down.

19. Sometimes Risky Business Is Needed

Calculated risks are a must for success. It’s about weighing the pros and cons while moving forward with that element of trust.

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20. Accept Challenge All the Time

Dealing with problems head-on is a must to be successful. Successful people also face challenges in order to improve themselves.

21. Make Your Own Luck

In the mindset of a successful person, there’s no such thing as ‘luck’ or ‘fate’. They take control to actively and consciously create their own best life.

22. Ignite Your Initiative

While many people are reactive, successful people are proactive – taking action before they have to.

23. Be the Master of Your Emotions

Being effective at managing emotions is key on the road to success. That’s not to say successful people don’t feel like we all do, but they’re just not slaves to their emotions.

24. Champion in Communication

Consciously working on effective communication skills gets anyone closer to success.

25. Plan Your Life Strategically

Successful people’s lives aren’t a clumsy series of unplanned events and outcomes, they methodically work at turning their plans into a reality.

26. Become Exceptional at What You Do

To become exceptional, you typically have to do things that most won’t. To become successful, hard decisions need to be made and acting on them is crucial.

27. Choose to Live Outside of Your Comfort Zone

While many people are pleasure junkies and avoid pain and discomfort at all costs, successful people understand the value and benefits of working through the tough stuff that most would avoid.

28. Live by Core Values

Successful people firstly identify their core values and what’s important to them, then do their best to live a life that reflects these values.

29. Realize Money Isn’t Everything

Money and success are not interchangeable and the most successful people understand this. Putting money on a pedestal and equating it to success is a dangerous mindset to have. Success comes in many forms.

30. Don’t Get Carried Away

Successful people understand the importance of discipline and self-control and as a result they are happy to take the road less travelled.

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31. Self-Worth Is Not Tied to Success

Successful people are secure. They do not derive their self-worth from what they own, who they know, where they live or what they look like.

32. Kindness Breeds Kindness (And Success)

Generosity and kindness is a common trait among long-term successful people. It’s important to take pleasure in helping others achieve.

33. More Humility, Less Arrogance

Successful people are humble and happy to admit and apologize for mistakes. This is because they’re confident in their ability. They are happy to learn from others and happy to make others look good rather than seek their own personal glory.

34. Change Opens New Doors

People who are successful are adaptable and embrace change, while the majority are creatures of comfort and habit. They are comfortable with, and embrace, the new and the unfamiliar.

35. Success Requires a Healthy Body

It’s not just how you think, it’s about how you show up for success. Successful people understand the importance of being physically well, not for vain reasons but because being in tiptop condition creates a better personal life for success.

36. Laziness Just Doesn’t Exist

Successful people are never considered lazy. Yes, they can relax when they need to, but working hard is their game.

37. Resilience by the Bucket Load

When difficulty strikes, most would throw in the towel, but successful people are just warming up.

38. Feedback Is Just Another Chance to Improve

How people react to feedback determines their potential for success. Being open to constructive criticism and acting on it to improve is most seen in those who are successful.

39. Your Vibe Attracts Your Tribe

If people are hanging out with toxic and negative people, then they need to take a look at themselves. Successful people hang out with others who are positive and supportive.

40. Can’t Control It? Forget It

Successful people don’t invest time or emotional energy into things which they have no control of.

41. Swim Against the Tide

Successful people are not people-pleasers and they don’t need constant approval from others in order to move ahead.

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42. Alone Time Is Valuable Time

More self-worth means being more comfortable with your own company. Successful people are more happy and see the value in spending time alone.

43. Self-Standard Is Higher Than Most

Everyone has a choice to set high standards for themselves. Successful people do this, which in turn produces greater commitment, more momentum, a better work ethic and of course, better results.

44. Failure Isn’t Rationalized

While many use age, health, lack of time, ‘bad luck’, or lack of opportunity to explain away their failure, the key to success is finding a way to succeed despite facing these challenges.

45. Down Time Is an Important Part of a Routine

Having an off switch and taking time to do things that make them happy is a common trait of a successful person. Take a look at here The Importance of Scheduling Downtime.

46. Career Isn’t Who You Are, It’s What You Do

Successful people know their career isn’t their identity. They are multi-dimensional and don’t define themselves by their job.

47. Be Interested in Only the Path of Resistance

While most people look for the easiest way or the shortcut, successful people are more interested in the most effective way. They look for the course of action which will produce the best results over the long term.

48. Follow Through

Many spend their life starting things that they never finish, but successful people get the job done. Even when the excitement and the novelty has worn off they still follow through and finish.

49. Invest in All Your Dimensions

We’re not just physical and psychological beings, but emotional and spiritual creatures as well. Successful people consciously work at being healthy and productive on all levels.

50. Put Your Money Where Your Mouth Is

To obtain success, it’s important to practice what you preach. Successful people don’t talk about the theory, they live the reality.

So there you have it, a summary of what I’ve learned from self-help books. But of course, you need to start taking actions so you will get closer to success too.

Bonus: 5 Bad Habits To Quit

More About Success

Featured photo credit: Juan Jose via unsplash.com

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