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8 Things Retail Workers Really Want You To Know But Can’t Directly Tell You

8 Things Retail Workers Really Want You To Know But Can’t Directly Tell You

Retail workers get a bad rep from unhappy customers. But the thing is that your problems and their problems are remarkably similar. They don’t get why management does the weird things they do any more than you do. They’re just doing their best to serve you and make you happy while simultaneously following the rules set by their employers.

Next time you see a frazzled customer service team member, give them a smile and remember these eight things that they desperately want you to know.

1. They’re Not “Happy to Help” Two Minutes Before Closing Time

Imagine this scenario: It is 4:58 on a Friday afternoon. The sun is shining, birds are singing, and Netflix is calling. You’re in the starting block position and looking directly at the door. Then, your boss saunters in and casually asks you to take care of an assignment that was due three hours ago. Goodbye sun. Goodbye Netflix.

This is what it is like when you rock up to your favorite store two minutes before it closes. That overwhelming dread as the automatic doors open just before the freedom bell rings is something retail workers experience every day.

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Make everyone happy. If you have to go into a store at closing time, move like there’s a ticking clock. For the love of the weekend, don’t touch anything you don’t need.

2. They Don’t Care If You Want to Shop Somewhere Else

The take-your-business-elsewhere routine got old on the employee’s first day. The truth is that it won’t get you anywhere in a box store unless that employee has been miraculously granted stock options.

That particular threat has also been undermined by all the people who came before you who made that same threat and then came back the next day.

3. They’d Rather You Asked for Help Than Dig Through Piles

There are few things more satisfying for a retail worker than managing to sort through a giant pile of clothes from a dressing room. Having those folded clothes laid out neatly on the table, according to size, is like producing a work of art.

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Imagine creating a beautiful painting and watching as some kid tripped and punched a hole in it. That is how it feels when customers dig through their freshly-made clothes piles.

Rather than punching a hole in their art, ask employees if they have your size. They’ll be happy to check. The two seconds it takes to help you saves them 20 minutes of pain at the end of their shift.

4. They’re Not in Control of Stock

It is annoying when you go to a store for a sale item only to find that the store doesn’t stock it. But don’t take it out on the employees. The people running around the floor have no control of the stock; head office makes those decisions.

In fact, sometimes head office creates sale items that the store never had in the first place. It sounds just as silly to retail workers as it does to you.

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5. They Can Spot Shoplifters a Mile Away

Shrinkage is a huge problem in retail. In fact, shoplifting and other types of fraud cost retailers around $44 billion in 2014 alone.

Most shoplifters feel like they are sly, but the truth is that they aren’t. That much merchandise does not disappear without anyone noticing. In fact, it is pretty obvious when someone is shoplifting; especially because employees are trained to deal with it. And no, you can’t just use the excuse that you’re taking loans.

However, minimum wage is not enough to entice retail workers into being pleasant and helpful to customers with sticky fingers. It’s too awkward for everyone involved.

6. They Can’t Make an Exception Because You Asked Nicely

Retail workers, particularly those in big chains, cannot make exceptions. Making that exception could cost them their job because they have to play by the rules. They’re not going to risk their job because you play nice. You should be nice to them whether they can help you or not.

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7. They Can’t and Won’t Share Their Employee Discount with You

Employee discounts are for employees. It is that little token of appreciation that provides a sliver of a reward for the labor they do and the weird things they put up with. They have no reason to share it with you. Not if you wink, nor if you flirt.

In fact, an employee will get in serious trouble if they get caught sharing their discount. They’re not going to risk their job to give a stranger a 5% discount.

8. They Are Human and Their Feet Hurt

That person in the misshapen polo and khaki pants has feelings. That person also does not get paid enough to deal with the old lady that intentionally hit them with her cart. Don’t pile on the hurt by treating them like they’re corporate robots.

Have some empathy for your fellow human beings. Play nice and you’ll find that your shopping experience will end on a positive note.

Featured photo credit: UFCW Local400 via flickr.com

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Last Updated on January 3, 2020

The 10 Essential Habits of Positive People

The 10 Essential Habits of Positive People

Are you waiting for life events to turn out the way you want so that you can feel more positive about your life? Do you find yourself having pre-conditions to your sense of well-being, thinking that certain things must happen for you to be happier? Do you think there is no way that your life stresses can make you anything other than “stressed out” and that other people just don’t understand?  If your answer is “yes” to any of these questions, you might find yourself lingering in the land of negativity for too long!

The following are some tips to keep positive no matter what comes your way. This post will help you stop looking for what psychologists call “positivity” in all the wrong places!  Here are the ten essential habits of positive people.

1. Positive people don’t confuse quitting with letting go.

Instead of hanging on to ideas, beliefs, and even people that are no longer healthy for them, they trust their judgement to let go of negative forces in their lives.  Especially in terms of relationships, they subscribe to The Relationship Prayer which goes:

 I will grant myself the ability to trust the healthy people in my life … 

To set limits with, or let go of, the negative ones … 

And to have the wisdom to know the DIFFERENCE!

 2.  Positive people don’t just have a good day – they make a good day.

Waiting, hoping and wishing seldom have a place in the vocabulary of positive individuals. Rather, they use strong words that are pro-active and not reactive. Passivity leads to a lack of involvement, while positive people get very involved in constructing their lives. They work to make changes to feel better in tough times rather than wish their feelings away.

3. For the positive person, the past stays in the past.

Good and bad memories alike stay where they belong – in the past where they happened. They don’t spend much time pining for the good ol’ days because they are too busy making new memories now. The negative pulls from the past are used not for self-flagellation or unproductive regret, but rather productive regret where they use lessons learned as stepping stones towards a better future.

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4. Show me a positive person and I can show you a grateful person.

The most positive people are the most grateful people.  They do not focus on the potholes of their lives.  They focus on the pot of gold that awaits them every day, with new smells, sights, feelings and experiences.  They see life as a treasure chest full of wonder.

5. Rather than being stuck in their limitations, positive people are energized by their possibilities.

Optimistic people focus on what they can do, not what they can’t do.  They are not fooled to think that there is a perfect solution to every problem, and are confident that there are many solutions and possibilities.  They are not afraid to attempt new solutions to old problems, rather than spin their wheels expecting things to be different this time.  They refuse to be like Charlie Brown expecting that this time Lucy will not pull the football from him!

6. Positive people do not let their fears interfere with their lives!

Positive people have observed that those who are defined and pulled back by their fears never really truly live a full life. While proceeding with appropriate caution, they do not let fear keep them from trying new things. They realize that even failures are necessary steps for a successful life. They have confidence that they can get back up when they are knocked down by life events or their own mistakes, due to a strong belief in their personal resilience.

7. Positive people smile a lot!

When you feel positive on the inside it is like you are smiling from within, and these smiles are contagious. Furthermore, the more others are with positive people, the more they tend to smile too! They see the lightness in life, and have a sense of humor even when it is about themselves. Positive people have a high degree of self-respect, but refuse to take themselves too seriously!

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8. People who are positive are great communicators.

They realize that assertive, confident communication is the only way to connect with others in everyday life.  They avoid judgmental, angry interchanges, and do not let someone else’s blow up give them a reason to react in kind. Rather, they express themselves with tact and finesse.  They also refuse to be non-assertive and let people push them around. They refuse to own problems that belong to someone else.

9. Positive people realize that if you live long enough, there are times for great pain and sadness.

One of the most common misperceptions about positive people is that to be positive, you must always be happy. This can not be further from the truth. Anyone who has any depth at all is certainly not happy all the time.  Being sad, angry, disappointed are all essential emotions in life. How else would you ever develop empathy for others if you lived a life of denial and shallow emotions? Positive people do not run from the gamut of emotions, and accept that part of the healing process is to allow themselves to experience all types of feelings, not only the happy ones. A positive person always holds the hope that there is light at the end of the darkness.  

10. Positive person are empowered people – they refuse to blame others and are not victims in life.

Positive people seek the help and support of others who are supportive and safe.They limit interactions with those who are toxic in any manner, even if it comes to legal action and physical estrangement such as in the case of abuse. They have identified their own basic human rights, and they respect themselves too much to play the part of a victim. There is no place for holding grudges with a positive mindset. Forgiveness helps positive people become better, not bitter.

How about you?  How many habits of positive people do you personally find in yourself?  If you lack even a few of these 10 essential habits, you might find that the expected treasure at the end of the rainbow was not all that it was cracked up to be. How could it — if you keep on bringing a negative attitude around?

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I wish you well in keeping positive, because as we all know, there is certainly nothing positive about being negative!

Featured photo credit: Janaína Castelo Branco via flickr.com

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