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The Worst Thing to Say to Someone in Pain

The Worst Thing to Say to Someone in Pain

People throughout your day ask you how you are. You’ll hear it as you step to the cashier, as you enter the office at work, or when you unexpectedly bump into someone you know. Sometimes, of course, people genuinely want to know how you are.

More often than not, though, it’s just said out of politeness and no one is expecting you to answer honestly with “Today’s been miserable. My car broke down and then my boss blasted me for being late for work.” Everyone just expects your answer to be “I’m fine, how are you?” and they answer in kind.

This same dynamic is often what happens when someone offers “Let me know if you need anything” to someone who is struggling or in pain.

It’s said so automatically and universally that the person struggling tends to offer the predictable response “No, thanks. I’ve got it. I’m fine” even when they are anything but fine.

“Let me know if you need anything.”

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This seven word cliché, as well intentioned as you may mean it, really is one if the worst things you can say to someone who is going through a hard time.

It’s just not helpful because it actually requires a lot of the person who is clearly already struggling. They have to be able to know or anticipate their need and be willing to push through any vulnerability that they may be feeling to say their need out loud.

It’s not easy to say “Actually, I have another doctor’s appointment tonight and I don’t want my kids to eat take out for the third night in a row, could you make them dinner?”

In the moment, that feels like a lot to ask of someone so even though the person is struggling and in pain, they will very likely hesitate in asking for that kind of help.

The word “anything” is so daunting to someone who is already feeling vulnerable or compromised.

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What are the limits around it? Is what I need too much to ask? Am I going to be a burden? What if things get worse and I am going to need more help later on down the line? Should I just wait?

This is the kind of dialogue that people tend to have with themselves when they are receiving these vague offers for help. Often times, the internal dialogue is so exhausting, they just say nothing.

Just. Show. Up.

Beginning. Middle. End. When someone you love or care about is having a hard time, the best thing you can do is just show up. Visit. Drop by. Check in. Call. Instead of focusing on offers of help, just do your best to be helpful. Look around at the situation, see what you think needs to be done and just work with people to get it done.

Too often, people avoid stepping in because they don’t want to be intrusive. They are leery about just showing up for a visit, coming by with casseroles, or offering a certificate to the spa. What you’re very likely trying to find out when you say “Let me know if you need anything” is that you don’t know what they might need but that you’re willing to help.

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You’ll be more helpful if you change the question.

Instead of saying “What do you need?” or “Let me know if you need anything.” Try saying instead “I thought I would come by for a quick visit around 2:00. Would that work out for you or would you prefer another time?” It’s easier for someone who is struggling to turn someone down or reschedule to a better time than it is to say “Actually, I have been kind of lonely. Would you mind stopping by?”

 You can also try:

  • When Frank was in the hospital, it really helped me when my mother-in-law made us a week’s worth of meals that we could just heat up and eat whenever. I’d love to pay it forward and do that for you. What do you guys like to eat? I happily take requests.
  • Would it be helpful if I took your kids for the night? I’ll look after them for a day or two if that might give you a break.
  • What kind of movies do you like? I’m stopping by the library and could pick you up a few.
  • I know there’s nothing I can do to make this go away but I sure would like to make it easier. Would you be ok with it if I cleaned your house for you on Saturday morning? I’d love to take a chore or two off your plate.
  • I know you must miss being able to tend to your garden. Would it be ok if the kids and I came by and did some weeding for you? You worked hard to get your garden to where it’s at. I know it’s important to you.

The best way to help someone in pain is to be present in and with their pain.

It’s hard not knowing what to do or how to be helpful but by being really present and not just staying on the sidelines, you’re doing everything a person needs. You’re validating their pain and experience, making it easier where you can, and reminding your loved one that they aren’t alone.

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That’s all you can do and more often than not, it’s everything.

____

Photo Credit: Albumarium.com

Featured photo credit: Albumarium.com via albumarium.com

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Last Updated on April 6, 2020

10 Powerful Ways to Influence People Positively

10 Powerful Ways to Influence People Positively

Most discussions on positively influencing others eventually touch on Dale Carnegie’s seminal work, How to Win Friends and Influence People. Written more than 83 years ago, the book touches on a core component of human interaction, building strong relationships. It is no wonder why.

Everything that we do hinges on our ability to connect with others and formulate deep relationships. You cannot sell a house, buy a house, advance in most careers, sell a product, pitch a story, teach a course, etc. without building healthy relationships. Managers get the best results from their teams, not through brute force, but to careful appeals to their sensibilities, occasional withdrawals from the reservoir of respect they’ve built. Using these tactics, they can influence others to excellence, to productivity, and to success.

Carnegie’s book is great. Of course, there are other resources too. Most of us have someone in our lives who positively influences us. The truth is positively influencing people is about centering the humanity of others. Chances are, you know someone who is really good at making others feel like stars. They can get you to do things that the average person cannot. Where the requests of others sound like fingernails on a chalkboard, the request from this special person sounds like music to your ears. You’re delighted to not only listen but also to oblige.

So how to influence people in a positive way? Read on for tips.

1. Be Authentic

To influence people in a positive way, be authentic. Rather than being a carbon copy of someone else’s version of authenticity, uncover what it is that makes you unique.

Discover your unique take on an issue and then live up to and honor that. Once of the reasons social media influencers are so powerful is that they have carved out a niche for themselves or taken a common issue and approached it from a novel or uncommon way. People instinctually appreciate people whose public persona matches their private values.

Contradictions bother us because we crave stability. When someone professes to be one way, but lives contrary to that profession, it signals that they are confused or untrustworthy and thereby, inauthentic. Neither of these combinations bode well for positively influencing others.

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2. Listen

Growing up, my father would tell me to listen to what others said. He told me if I listened carefully, I would know all I needed to know about a person’s character, desires and needs.

To positively influence others, you must listen to what is spoken and what is left unsaid. Therein lies the explanation for what people need in order to feel validated, supported and seen. If a person feels they are invisible, and unseen by their superiors, they are less likely to be positively influenced by that person.

Listening meets a person’s primary need of validation and acceptance.

Take a look at this guide on how to be a better listener: How to Practice Active Listening (A Step-By-Step Guide)

3. Become an Expert

Most people are predisposed to listen to, if not respect, authority. If you want to positively influence others, become an authority in the area in which you seek to lead others. Research and read everything you can about the given topic, and then look for opportunities to put your education into practice.

You can argue over opinions. You cannot argue, or it is unwise to argue, over facts and experts come with facts.

4. Lead with Story

From years of working in the public relations space, I know that personal narratives, testimonials and impact stories are incredibly powerful. But I never cease to be amazed with how effective a well-timed and told story can be.

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If you want to influence people, learn to tell stories. Your stories should be related to the issue or concept you are discussing. They should be an analogy or metaphor that explains your topic in ordinary terms and in vivid detail. To learn more about how to tell powerful stories, and the ethics of storytelling, take a look at this article: How To Tell An Interesting Story In 4 Simple Steps

5. Lead by Example

It is incredibly inspiring to watch passionate, talented people at work or play. One of the reasons a person who is not an athlete can be in awe of athletic prowess is because human nature appreciates the extraordinary. When we watch the Olympics, Olympic trials, gymnastic competitions, ice skating, and other competitive sports, we can recognize the effort of people who day in and day out give their all. C

ase in point: Simone Biles. The gymnast extraordinaire won her 6TH all-around title at the U.S. Gymnastics Championships after doing a triple double. She was the first woman to do so. Watching her gave me chills. Even non-gymnasts and non-competitive athletes can appreciate the talent required to pull off such a remarkable feat.

We celebrate remarkable accomplishments and believe that their example is proof that we too can accomplish something great, even if it isn’t qualifying for the Olympics. To influence people in a positive way, we must lead by example, lead with intention and execute with excellence.

6. Catch People Doing Good

A powerful way to influence people in a positive way is to catch people doing good. Instead of looking for problems, look for successes. Look for often overlooked, but critically important things that your peers, subordinates and managers do that make the work more effective and more enjoyable.

Once you catch people doing good, name and notice their contributions.

7. Be Effusive with Praise

It did not take me long to notice a remarkable trait of a former boss. He not only began and ended meetings with praise, but he peppered praise throughout the entire meeting. He found a way to celebrate the unique attributes and skills of his team members. He was able to quickly and accurately assess what people were doing well and then let them and their colleagues know.

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Meetings were not just an occasion to go through a “To Do” list, they were opportunities to celebrate accomplishments, no matter how small they are.

8. Be Kind Rather Than Right

I am going to level with you; this one is tough. It is easy to get caught up in a cycle of proving oneself. For people who lack confidence, or people who prioritize the opinions of others, being right is important. The validation that comes with being perceived as “right” feeds one’s ego. But in the quest to be “right,” we can hurt other people. Once we’ve hurt someone by being unkind, it is much harder to get them to listen to what we’re trying to influence them to do.

The antidote to influencing others via bullying is to prioritize kindness above rightness. You can be kind and still stand firm in your position. For instance, many people think that they need others to validate their experience. If a person does not see the situation you experienced in the way you see it, you get upset. But your experience is your experience.

If you and your friends go out to eat and you get food poisoning, you do not need your friends to agree that the food served at the restaurant was problematic for you. Your own experience of getting food poisoning is all the validation you need. Therefore, taking time to be right is essentially wasted and, if you were unkind in seeking validation for your food-poison experience, now you’ve really lost points.

9. Understand a Person’s Logical, Emotional and Cooperative Needs

The Center for Creative Leadership has argued that the best way to influence others is to appeal to their logical, emotional and cooperative needs. Their logical need is their rational and educational need. Their emotional need is the information that touches them in a deeply personal manner. The cooperative need is understanding the level of cooperation various individuals need and then appropriately offering it.

The trick with this system is to understand that different people need different things. For some people, a strong emotional appeal will outweigh logical explanations. For others, having an opportunity to collaborate will override emotional connection.

If you know your audience, you will know what they need in order to be positively influenced. If you have limited information about the people whom you are attempting to influence, you will be ineffective.

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10. Understand Your Lane

If you want to positively influence others, operate from your sphere of influence. Operate from your place of expertise. Leave everything else to others. Gone are the days when being a jack of all trades is celebrated.

Most people appreciate brands that understand their target audience and then deliver on what that audience wants. When you focus on what you are uniquely gifted and qualified to do, and then offer that gift to the people who need it, you are likely more effective. This effectiveness is attractive.

You cannot positively influence others if you are more preoccupied by what others do well versus what you do well.

Final Thoughts

Influencing people is about centering your humanity. If you want to influence others positively, focus on the way you communicate and improve the relationship with yourself first.

It’s hard to influence others if you’re still trying to figure out how to communicate with yourself.

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Featured photo credit: Wonderlane via unsplash.com

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