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Top 10 Signs You’re Lying to Yourself as a Manager

Top 10 Signs You’re Lying to Yourself as a Manager

All of us are at times tempted to lie — tempted by the lure of both deception and self-deception. But when you as a manager fall to that temptation, it’s especially evil.

Here’s how to spot your self-deception and overcome it — and why you need to.

Why We Lie

We lie to manipulate how others will respond to our actions and behavior.

If we think their response to the truth will be unpleasant, so we’re tempted to provoke a nicer response by providing that person with outright falsities, selective facts, or selective omissions.

Why We Lie to Ourselves

Lying to oneself is a special category of lie. We primarily lie to ourselves for these reasons. Self-deception makes it easier to:

  • Lie to others
  • Ignore unpleasant facts
  • Postpone scary decisions and actions

Since all humans face the temptation to lie to others, and to lie to ourselves, who cares if you lie to yourself as a manager?

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Lying to yourself as a manager is especially evil, for two reasons:

  1. Managers, due to their role, have a unique combination of high power and low accountability.
  2. Managers are the ones who must confront unpleasant facts, make scary decisions and take action.

High Power and Low Accountability

Managers are unique among all professions, says Henry Mintzberg in his classic Structure in Fives: Designing Effective Organizations, because managers have the broadest and least clearly defined jobs, compared to all other professionals. Managers both define work for those below them, and judge its quality.

This is a potent combination that gives a manager potentially huge power over their own work, the success of the company, and the work experiences of their subordinates.

Power Creates Self-Focus

Experiments show that the more powerful we feel, the less we regard other people’s opinions and feelings. We also (based on the Fundamental Attribution Bias) judge others on their results, but ourselves on our intentions.

Moreover, the powerful are often disconnected from reality.

If we lie to ourselves and then judge ourselves on our supposed intentions, we can give ourselves as managers permission to do things we’d never tolerate in others — anything from dominating meetings, to humiliating subordinates, to theft.

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Common Signs of Managers Conducting Harmful Forms of Self-Deception

1. It’s Not That Bad

You’re putting off an uncomfortable change that is necessary. You’re saying things like “it’s not that bad” and “I think it’s getting better…”

2. Judging Yourself on the basis of Motives, Others on Outcomes

This is also called Fundamental Attribution Error, a classic cognitive bias. It is toxic when you as manager pass judgment on your subordinates without bothering to learn the details of a situation; this is worsened when it comes time to interrogate your own decision-making process, and you are unwilling to accept responsibility for failures.

3. Blaming the Worker for the Results of the System

W. Edwards Deming famously said 95% of the variability of a worker’s output was caused by the worker’s system and were totally beyond the worker’s control. When you as a manager blame workers for variation you haven’t investigated, and tell them to “try harder” or “pay more attention”, and so forth, you’re falling into this error. It destroys morale without fixing the problem. Solution: systems thinking.

4. Assuming Low Performance Means Low Motivation

When a worker isn’t performing, never immediately assume it’s connected to a lack of motivation. (For example, Iiagine someone put a gun to your head and told you to jump to the moon. You’re motivated; you just have no way to comply.) This assumption is toxic and distracting: you’re blaming the blameless while NOT focusing on things that could help, such as: training, templates, job aids, a shared definition of “good work,” samples of good work, and a comprehensive understanding of the system of production.

5. All Your Subordinates Are Idiots

This unhelpful managerial attitude is characterized by thoughts like “I can’t delegate” and actions like ignoring all employee ideas. When you treat people like idiots, you rob them of the ability to be anything else. This is on you.

6. You Have All the Answers

Insecurity and power can lead you to get your emotional needs met through being (or feeling) like you have all the answers. If you’ve created or inherited an environment of low emotional safety, workers may be hunkered down into a “tell me what to do” mode that makes you feel like you have to have all the answers. Don’t fall for it. Get out of this by using a structured system like that set forth in the excellent book Turn the Ship Around! by L. David Marquet. (I’ve interviewed David twice: listen here and here.)

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7. High Turnover Isn’t My Fault

It’s almost entirely your fault. Gallup found that 68% of voluntary turnover is caused by that person’s direct manager (also known as: you). Look at indirect influences and it rises above 80%.

8. They Won’t Get It Right Unless I Review It

Also known as “They Don’t Care About Quality As Much As I Do” approach. Re-doing someone’s work can rob them of pride in their workmanship. Is the quality standard clear, documented, and buttressed with samples and a step-by-step process for reaching it? That’s another example of the system determining outcomes. Of course you can and should review work — enough to ensure it meets a quality standard that your people are trained and equipped to reach without your redoing it.

Also, the negative expectation that “they won’t get it right” will corrode their self-esteem.

9. My Style Got Me This Far

Your strengths inevitably become your weaknesses, as amply documented in the excellent What Got You Here Won’t Get You There by legendary executive coach Marshall Goldsmith. (This book is itself a compendium of managerial self-delusion, and worthy of a close reading.)

10. I’m Not Them (Management)

Also known as the “My Direct Reports and I Are Friends” approach. No, you’re management. To paraphrase the gurus at www.manager-tools.com (my favorite site for management advice), when you’re management, you are “the company” to your directs. Don’t ever tell your team how you disagree with “those people” above you. You’re them. If you try to build solidarity with your people by throwing your boss or senior management under the bus, all you do is make the team afraid. Your role power as a manager makes you ‘The Man’.

How to Fight Self-Deception

Given these risks to your success as a manager, what can you do? There are actually a number of things, and they include:

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  1. Developing Self-Awareness
  2. Focusing Less on Goals, More on Prevention
  3. Becoming a Servant Leader
  4. Becoming a Systems Thinker

Develop Self-Awareness

The number one cause of a failed management career is a lack of self-awareness. Develop greater self-awareness through developing mindfulness and by regularly conducting anonymous 360-degree assessments. You could also hire a professional executive coach.

Focus Less on Goals, More on Prevention

Research by Professor Andy Yap shows that if you feel powerful, and are focused on prevention (of harm and loss) instead of ambition, you’re more likely to do the right thing. (On the other hand, the combination of feeling powerful and focusing on personal goals leads to rule-breaking, cheating, and corruption.)

Become a Servant Leader

Excellent guidance abounds for those who are willing to embrace the values of the Servant Leader. Such leaders bring out exceptional performances from their teams, which leads to personal advancement and promotions — not to mention the other benefits of building up others (instead of tearing them down).

Become a Systems Thinker

The ultimate in self-awareness and contextual awareness comes when you realize that you are embedded in a system, and that you are responsible for the system that your subordinates are embedded within. When you become a systems thinker, take ownership of that system, and begin to act on it intentionally, you’ll deliver outstanding results to your boss, and create a motivating and enjoyable work environment for your subordinates.

Featured photo credit: Bury your head in the sand by Sander van der Wel via commons.wikimedia.org

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Last Updated on January 21, 2020

How to Increase Work Productivity: 9 Ground Rules

How to Increase Work Productivity: 9 Ground Rules

We all have those days when completing our assigned tasks seems beyond reach. With the temptation of social media, mobile games, and the internet in general—not to mention the constant bustle of people in the office—it’s easy to fall prey to disruptions and distractions at work.

So, what can we do about it? How to be productive at work?

While we don’t have a foolproof system that can completely eliminate disturbances and diversions, we do have 9 ground rules that can be applied to help give your productivity levels a boost.

Keep reading to find out our tips on work productivity.

What Does It Mean to Be Productive?

How to be productive at work?” is the age-old question plaguing employees and employers alike around the world. Regardless of where you work and what you do, everyone is always looking for new ways to be more efficient and effective.

But what does being productive actually entail?

Completing more tasks on your list or working longer hours doesn’t necessarily mean you’re being more productive. It just means you’re more busy, and productivity shouldn’t be confused with busyness.

Productivity means achieving effective results in as short amount of time as possible, leaving you with more time to enjoy freely.

It involves working smarter, not harder. It means refining processes, speeding up workflows, and reducing the chances of interruptions.

Productivity is best achieved when looking at your current way of working, identifying the bottlenecks, flaws, and hindrances, and then finding ways to improve.

9 Ground Rules on How to Be Productive at Work

1. Avoid Multitasking

Multitasking can give the impression that more tasks can be accomplished as you’re doing multiple things at once. However, the opposite is true.

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Research has shown that attempting to do several things at the same time takes a toll on productivity and that shifting between tasks can cost up to 40 percent of someone’s time.[1] That’s because your focus and concentration is constantly hindered due to having to switch between tasks.

If you have a lot of tasks on your plate, determine your priorities and allocate enough time for each task. That way you can work on what’s urgent first and have enough time to complete the rest of your tasks.

2. Turn off Notifications

According to a Gallup poll, more than 50 percent of US smartphone owners admit to checking their phones a few times an hour.[2]

Switching off your phone—or at least your notifications—during work hours is a good way to prevent you from checking your phone all the time.

The same applies to your computer. If you have the privilege of accessing social media on your work desktop, switch off the notifications on there.

Another good tip is to logout from your social media accounts. Therefore when you feel the urge to check it, you might be swayed because your page isn’t so easily accessible.

3. Manage Interruptions

There are certain disruptions in the office that are unavoidable such as your manager requesting a quick meeting or your colleague asking for assistance. In order to deal with this, your best approach is to know how to handle interruptions like a pro.

Be proactive and inform the people around you of your need to focus. Turn your status on as “busy/unavailable” on your work chat app.

If you’re on a deadline, let your colleagues know that you need to concentrate and would really appreciate not being interrupted for the moment, or even work from home if that’s a feasible option for you.

By anticipating and having a plan in place to manage them, this will minimize your chances of being affected by interruptions.

4. Eat the Frog

Mark Twain once famously said that:

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“if it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.”

What this basically means is that you should get your biggest, most urgent task out of the way first.

We all have that big, important task that we don’t want to do but know we have to do because it holds the biggest consequence if we don’t complete it.

Eat the frog is a productivity technique that encourages you to do your most important, most undesirable task first. Completing this particular task before anything else will give you a huge sense of accomplishment. It will set the ball rolling for the rest of the day and motivate you to eagerly complete your other tasks.

5. Cut Down on Meetings

Meetings can use up a lot of time, which is time that can be used to do something useful.

You have to wait for everyone to arrive, then after the pleasantries are out of the way, you can finally get stuck into it. And sometimes, it may take a whole hour to iron out one single issue.

The alternative? Don’t arrange a meeting at all. You’ll be surprised at how many things can be resolved through an email or a quick phone call.

But that doesn’t mean you should eliminate meetings altogether. There are certain circumstances where face-to-face discussions and negotiations are still necessary. Just make sure you weigh up the options prior.

If it’s just information sharing, you’re probably better off sending an email; but if brainstorming or in-depth discussion is required, then an in-person meeting would be best.

6. Utilize Tools

Having the right tools to work with is crucial as you’re only really as good as the resources you have at your disposal. Not only will you be able to complete tasks as efficiently as possible, but they can streamline processes. Said processes are essential to a business as they manage tasks, keep employees connected, and hold important data.

If you’re the manager or business owner, ensure your team has the right tools in place.

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And if you’re an employee and think the tools you currently have to work with aren’t quite up to par, let your manager know. A good team leader understands the significance of having the right tools and how it can impact employee productivity.

Some examples of tools that could be used:

Communication
  • Slack for team chat and collaboration.
  • Samepage for video conference software.
  • Zendesk for customer service engagement.
Task Management
  • Zenkit for task and project collaboration.
  • Wunderlist for listing your to-do’s.
  • Wekan for an open source option.
Database Management
Time Tracking
  • Clockify for a free tracker.
  • TMetric for workspace integrations.
  • TimeCamp for attendance and productivity monitoring.

You can also take a look at these Top 10 Productivity Tools to Help You Achieve 10x More in Less Time.

7. Declutter and Organize

Having a disorganized and cluttered workspace can limit your ability to focus. According to researchers, physical clutter can negatively impact your ability to concentrate and take in information.[3] Which is why keeping your work environment well ordered and clutter-free is important.

Ensure you have your own system of organization so you know what to do when the paperwork starts to pile up.

Being organized will also ensure that you know where to find the appropriate stationery, tools, or documents when you need it. A US study reveals that the average worker can waste up to one week a year looking for misplaced items.[4]

Here’s a useful guide to help you declutter and organize: How to Declutter Your Life and Reduce Stress (The Ultimate Guide)

8. Take Breaks

Taking regular breaks is essential for maintaining productivity at work. Working in front of a computer can lead to a sedentary lifestyle which can place you at a higher risk of heart disease, diabetes, and obesity. Even a 30 second microbreak can increase your productivity levels up to 30 percent.

As well as your physical health, breaks are also crucial for your mental and emotional wellbeing. That’s because your brain is like a muscle, the more it works without a break, the easier it is for it to get worn out.

Ensuring you actually take your breaks can prevent you from suffering from decision fatigue. It can also help boost creativity.

Take a look at this article and learn why you should start scheduling time for breaks: The Importance of Scheduling Downtime

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9. Drink Water

Although we know we should, it’s easy to forget to drink enough water during the working day.

Many of us turn to tea or coffee for the caffeine hit to keep us going. However, like taking breaks, drinking water is essential for maintaining productivity levels at work. It’s simple and effective.

Not drinking enough water can lead to dehydration and also headaches, tiredness, and weight gain.

A good tip to avoid dehydration is to keep a water bottle at your desk as it can serve as a reminder to constantly drink water.

If you find the taste of water a little bland, add some fruit such as cucumber or lemon to give it a better taste.

You can also get more ideas on how to drink more water here: How to Drink More Water (and Why You Should)

The Bottom Line

The preceding 9 ground rules on work productivity aren’t the be-all, end-all. You and the company you work for may have other tips on how productivity is best increased and maintained.

After all, it’s something that can be perceived differently depending on the exact job and work environment.

In saying that, however, the 9 ground rules serve as a good foundation for anyone finding themselves succumbing to disruption and distraction, and are looking for ways to overcome them.

A good tip to keep in mind is that change doesn’t happen overnight. Start small and be consistent. If you slip up, just dust yourself off and try again.

Developing habits happens gradually, so as long as you keep up with it, you’ll soon start to notice the changes you’ve been making and eventually enjoy the fruits of your labor.

More About Boosting Productivity

Featured photo credit: Cathryn Lavery via unsplash.com

Reference

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