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8 Effective Phrases You Should Say To Boost Your Reputation At Work

8 Effective Phrases You Should Say To Boost Your Reputation At Work

The words you use at work are a great tool in managing your reputation. With the right words, you will build relationships and trust. With the wrong words, you can ignored or even face a law suit. Use the following phrases to improve your image at work.

1. “That’s Brilliant.”

This simple compliment gives you a way to recognize good ideas from other people. As entrepreneur Derek Sivers has pointed out, business success requires ideas and execution. For added impact, explain what you liked about the idea (e.g., “That’s brilliant because I never thought of using a different vendor for our events!”).

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2. “That’s Genius.”

Did somebody just knock your socks off? In those cases, you can use this phrase. Remember that to use this phrase with care. Genius contributions are rare in the workplace.

3. “Thank You.”

Saying thank you at work will help your reputation if you put thought into it. There are several ways to express your thanks. You could send a card, send a thank you email, or thank the person verbally. If they have saved you from a problem, you may want to express your thanks with a small gift. If the other person is a coffee fan, you could give them a Starbucks gift card, give them a cookie or some other small item.

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Tip: If your work activities take you to other countries, memorize “thanks” or “thank you” in the local language.

4. “Fantastic Question.”

Questions are a powerful way to communicate with other people. Taking a moment to recognize that someone has asked a good question matters. USing this phrase has two benefits. First, you can recognize a good question. Second, using this phrase will give you a moment to collect your thoughts before you answer. To make sure you have understood the question, repeat it back to the person in your own words.

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5. “Yes, and…”

In the world of improv comedy, there is a rule called “Yes, and…f” This rule is designed to make everything keep acting through a scene. Using this phrase at work is helpful because it encourages you to cooperate. Instead of taking down another person’s ideas, use this expression to build on what someone else has said. As business leader Marissa Mayer recommends, “assume positive intent.” Using this phrase will prompt you to look for the good and useful in what other people say.

6. “I Understand.”

As we go through our work, conflict and misunderstandings are bound to happen. When these situations arise, take the time to listen to the other person. Then, when the time is right, use the phrase “I understand.” In many situations, conflict is caused by one person feeling they are not being understood or heard.

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Tip: To use this phrase and related phrases better, improve your active listening skills.

7. “How Can I Help?”

Leadership expert Richard Rierson recommends using this expression to grow your leadership. This expression is powerful because it emphasizes the other person and your desire to add value to their life. As the other person explains the problem, you may have to continue the conversation. At first, they may be upset or unsure how you can help them. By staying with the conversation, you are bound to find an approach that will work.

8. “In Your Situation…”

Using this phrase is a way to show empathy and connect with the other person. You can also use this advice to translate your ideas and advice to the other person. That means avoiding jargon and technical language. For example, you could say, “In your situation, the fastest solution would be to call the IT Help Desk and ask for Jane – she is an expert in recovering files following a system failure.”

Featured photo credit: Customer/ddswayne85 via pixabay.com

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Bruce Harpham

Bruce Harpham is a Project Management Professional and Founder and CEO of Project Management Hacks.

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Published on March 26, 2019

How to Write a Cover Letter for a Career Change (Step-By-Step Guide)

How to Write a Cover Letter for a Career Change (Step-By-Step Guide)

Embarking on a career change, tiny or big, can be paralyzing. Regardless of the reason for your desired career change, you need to be very clear on ‘why’ you are making a change. This is essential because you need to have clarity and be confident in your career direction in order to convince employers why you are best suited for the new role or industry.

A well crafted career change cover letter can set the tone and highlight your professional aspirations by showcasing your personal story.

1. Know Your ‘Why’

Career changes can feel daunting, but it doesn’t have to be. You can take control and change careers successfully by doing research and making informed decisions.

Getting to know people, jobs, and industries through informational interviews is one of the best ways to do this.[1] Investing time to gather information from multiple sources will alleviate some fears for you to actually take action and make a change.

Here are some questions to help you refine your ‘why’, seek clarity, and better explain your career change:

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  • What makes me content?
  • How do I want work to impact my life?
  • What’s most important to me right now?
  • How committed am I to make a career change?
  • What do I need more of to feel satisfied at work?
  • What do I like to do so much that I lose track of time?
  • How can I start to explore my career change options?
  • What do I dislike about my current role or work environment?

2. Introduction: Why Are You Writing This Cover Letter?

Make this section concise. Cite the role that you are applying for and include other relevant information such as the posting number, where you saw the posting, the company name, and who referred you to the role, if applicable.

Sample:

I am applying for the role of Client Engagement Manager posted on . Please find attached relevant career experiences on my resume.

3. Convince the Employer: Why Are You the Best Candidate for the Role?

Persuade the employer that you are the best person for the role. Use this section to show that you: have read the job posting, understand how your skills contribute to the needs of the company, and can address the challenges of the company.

Tell your personal story and make it easy for hiring managers to understand the logic behind your career change. Clearly explaining the reason for your career change will show how thoughtful and informed your decision-making process is of your own transition.

Be Honest

Explain why you are making a career change. This is where you will spend the bulk of your time crafting a clear message.

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Speak to the mismatch that may be perceived by hiring managers, between the experience shown on your resume and the job posting, to show why your unique strengths make you more qualified than other candidates.

Address any career gaps on our resume. What did you do or learn during those periods that would be an asset to the role and company?

Sample:

I have been a high school English and Drama educator for over 7 years. In efforts to develop my career in a new direction, I have invested more time outside the classroom to increase community engagement by building a strong network of relationships to support school programs. This includes managing multiple stakeholder interests including local businesses, vendors, students, parents, colleagues, the Board, and the school administration.

Highlight Relevant Accomplishment

Instead of repeating what’s on your resume, let your personality shine. What makes you unique? What are your strengths and personal characteristics that make you suited for the job?

Sample:

As a joyful theater production manager, I am known to be an incredible collaborator. My work with theater companies have taught me the ability to work with diverse groups of people. The theater environment calls for everyone involved to cooperate and ensure a successful production. This means I often need to creatively and quickly think on my feet, and use a bit of humour to move things forward to meet tight timelines.

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Feature Your Transferable Skills

Tap into your self-awareness to capture your current skills.[2]

Be specific and show how your existing skills are relevant to the new role. Review the job posting and use industry specific language so that the hiring manager can easily make the connection between your skills and the skills that they need.

Sample:

As the first point of contact for students, parents, and many community stakeholders, I am able to quickly resolve problems in a timely and diplomatic manner. My problem solving aptitude and strong negotiation skills will be effective to address customer issues effectively. This combined with my planning, organization, communication, and multitasking skills makes me uniquely qualified for the role of Client Engagement Manager to ensure that customers maintain a positive view of .

4. Final Pitch and Call-To-Action: Why Do You Want to Work for This Company?

Here’s your last chance to show what you have to offer! Why does this opportunity and company excite you? Show what value you’ll add to the company.

Remember to include a call-to-action since the whole point of this letter is to get you an interview!

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Sample:

_________ is a global leader in providing management solutions to diverse clients. I look forward to an opportunity to discuss how my skills and successful experience managing multiple stakeholders can help build and retain strong customer relationships as the Client Engagement Manager.

Summing It Up

Remember these core cover letter tips to help you effectively showcase your personal brand:

  • Keep your writing clear and concise. You have one page to express yourself so make every word count.
  • Do your research to determine ‘who’ will be reading your letter. Understanding your audience will help you better persuade them that you are best suited for the role.
  • Tailor your cover for each job posting by including the hiring manager’s name, and the company name and address. Make it easy on yourself and create your own cover letter template. Highlight or alter the font color of all the spots that need to be changed so that you can easily tailor it for the next job application.
  • Get someone else to review your cover letter. At a minimum, have someone proofread it for grammar and spelling errors. Ideally, have someone who is well informed about the industry or with hiring experience to provide you with insights so that you can fine-tune your career change cover letter.

Check out these Killer Cover Letter Samples that got folks interviews!

It is very important that you clarify why you are changing careers. Your career exploration can take many forms so setting the foundation by knowing ‘why’ not only helps you develop a well thought out career change cover letter, [3] but can also help you create an elevator pitch, build relationships, tweak your LinkedIn profile and during interviews.

Remember to focus on your transferable skills and use your collective work experience to show how your accomplishments are relevant to the new role. Use the cover letter to align your abilities with the needs of the employer as your resume will likely not provide the essential context of your career change.

Ensure that your final pitch is concise and that your call-to action is strong. Don’t be afraid to ask for an interview or to meet the hiring manager in-person!

More Resources About Career Change

Featured photo credit: Christin Hume via unsplash.com

Reference

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