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Why Employees Should Be Treated Like a Company’s Best Customers

Why Employees Should Be Treated Like a Company’s Best Customers

We’ve all heard the saying “the customer is always right.” The sentiment behind this is simple. Businesses can only succeed if they continue to retain customers. However, in the process of pleasing customers at any cost, companies often have no problem creating a revolving door of lower level employees who rarely spend more than a year or two working there. If a business wants to truly succeed, it would do well to treat its employees in much the same way it treats its customers, creating a long-lasting, mutually beneficial relationship.

Recruitment

When a person starts shopping at a store, there is usually some incentive as to why he chose that store rather than a competitor. This goes beyond a store selling whatever it is a person’s looking for. What made him go to Target instead of Walmart? Managers have to think of what separates their company from the rest of the pack, and make those characteristics incredibly clear to the consumer. By making people feel like they’re part of something, companies ensure they have a customer for life.

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In much the same way, a company should make it incredibly clear why working for it will be much more enjoyable and rewarding than working for a competitor. The company’s intentions and business model should be completely transparent in order to attract employees who will be a perfect fit within the business. Companies should also create a sense of community and family within their workers, so employees enjoy coming to work and performing to the best of their abilities each and every day. Putting on community-building events and friendly employee contests, as well as  creating an open line of communication between everyone involved in the company can go a long way toward forging a long-lasting bond between employer and employee.

Development

Customer relations begin right as they walk into the store for the very first time. It’s important to cultivate a positive relationship in a variety of ways to ensure they return again and again over time. Businesses do this by offering guidance and assistance to new customers. Employees will often point consumers toward similar or complementary products after noticing purchases. They also make sure the customer found everything they were looking for. By doing so, they ensure the customer got the most out their visit to the store.

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The best way for a boss to ensure that employees stick with a company is to offer professional development opportunities which focus on improving specific skills in specific employees throughout their career. Offering quarterly assessments allows employers to discuss with their workers what they’ve done well over the past few months, and what they can focus on in the future in order to improve. In much the same way that employees will ensure customers got the most out of their visit, bosses can ensure employees get the most out of working for the company. By making it clear to a company’s workers that their professional development is of utmost importance, a boss will create an environment full of successful individuals.

Retention

After a company “hooks” its customers, it also has to retain them in order to make sure they don’t stray and become income for another competitor. To do this, businesses offer incentives from time to time, such a a store credit card, discounts, and special offers. If you’ve ever signed up for a casino membership card, you know this all too well. Companies will also continue to improve their services through solicited customer advice, usually in the form of surveys.

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Businesses can work to retain employees in a similar fashion by offering performance-based bonuses and discounts on certain products. However, the best way for bosses to retain employees is to make it clear that advancement within the company is assured to those who work hard to deserve it. No matter how much an employee enjoys working within a company, if they have no chance for advancement, sooner or later they’ll begin to look elsewhere.

Featured photo credit: Flickrr via farm4.staticflickr.com

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Last Updated on November 5, 2018

20 Best Places to Work for a Great Career in 2018

20 Best Places to Work for a Great Career in 2018

Looking for a job? There’s no doubt to the fact you will want to work with a company that appreciates you for who you are.

Well, good news. The labor market today is one that has peened up with more opportunities for advancement and personal employee improvement. This is partly due to the fact that a lot of companies have been made to understand the value of their biggest assets: the employees.

To wit, here’s a list of companies- across a wide array of industries- that have been able to develop working environments that are healthy and accommodating to workers.

Take a look at these 20 best place to work for a great career:

1. Salesforce, San Francisco, California,

    Salesforce is in the information technology business and the company ranks highest due to their commitment to learning and innovation. They are ready to try new things and everyone with a new idea is always welcome to share it at the company. The company has also been known to exhibit an exceptional approach to alignment.

    Find out more about careers in Salesforce

    2. Wegmans Food Markets Inc.,Rochester, New York

      Based in Rochester, New York, employees have been known to enjoy a sense of purpose from working here. The company has been able to achieve an optimal level of engagement across all working tiers and they’ve been able to achieve great things together. They even do deliveries.

      Find out more about careers in Wegmans

      3. Ultimate Software, Weston, Florida

        Employees get amazing benefits here but that’s not the only reason why this place is so awesome to work. Whenever there is a need or a death of an Ultipeep or any of other family members, the company shows love and support like no other.

        Find out more about careers in Ultimate Software

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        4.The Boston Consulting Group, Inc., Boston, Massachusetts

          Development is at the center of anything that goes on here. The business is about people and employees are the company’s biggest asset. Employees are able to challenge the status and also leave impacts on clients.

          Find out more about careers in The Boston Consulting Group

          5. Edward Jones, St. Louis, Missouri

            Edward Jones is admired for their ability to acknowledge history without being mired down by it. The company builds on a solid foundation but there is also a level of flexibility that allows for innovation.

            Find out more about careers in Edward Jones

            6. Kimpton Hotels and Restaurants, San Francisco, California

              Kimpton is a trendsetter in the hospitality industry. The company always strives to try something different and that perspective is welcomed there at all times. Enjoy the weekends with luxury rooms, conformable mattress, furnished and well dressed service staff. A great opportunity for job seekers.

              Find out more about careers in Kimpton Hotels and Restaurants

              7. Workday, Pleasanton, California

                Newbies will find no issues with feeling welcome and at home here as this has always been a core culture component of the IT giant. Everyone is treated like family and this fosters a sense of oneness.

                Find out more about careers in Workday

                8. Genentech, South San Francisco, California

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                  Here, employees are encouraged to be themselves. There is a feeling of care, safety, and acceptance that you get here that you can’t get at many firms. The development of an all-inclusive environment has always been foundational.

                  Find out more about careers in Genetech

                  9. Deloitte, New York, New York

                    Deloitte is one of the biggest professional service providers in the world, noted for their focus on constant learning, development and improvement. They invest in their employees and are concerned about their well being.

                    Find out more about careers in Deloitte

                    10. Baird, Milwaukee, Wisconsin

                      Baird is a financial services provide that is known for adopting a “no asshole policy’ which guides the way people relate with and respect each other, regardless of their position on the company’s hierarchy.

                      Find out more about careers in Baird

                      11. Quicken Loans, Detroit, Michigan

                        At Quicken Loans, the views and opinions of everyone are respected and heard. The organization is revered for the amount of investment they put in their team members and everyone looks for ways to grow and be better.

                        Find out more about careers in Quicken Loans

                        12. Capital One, Mclean, Florida

                          Capital One has adopted a culture that encourages employees to take risks and try new things. They foster a healthy work-life balance and associates are challenged to live better lives.

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                          Find out more about careers in Capital One

                          13. Cooley LLP, Palo Alto, California

                            Cooley LLP is a law firm known for their ability to care about the company culture and being able to develop a working environment that is empowering and fun. Cooley is known to go for the best when it comes to their employees, regardless of the occasion.

                            Find out more about careers in Cooley LLP

                            14. Southern Ohio Medical Center, Portsmouth, Ohio

                              The medical center has been known for their propensity to delegate so much to their employees, thereby providing them with the ability to grow and learn on the job. In the end, you get a workplace that is all-engaging and super fun.

                              Find out more about careers in Southern Ohio Medical Center

                              15. American Express, New York, New York

                                American Express is a firm that celebrates wins, no matter how small. Everyone is made to share the same attitude towards service and the people they are to serve, thereby making people care about what they do.

                                Find out more about careers in American Express

                                16. Adobe Systems Inc., San Jose, California

                                  The culture at Adobe Systems is one that encourages employees to develop their own ideas and get a strong viewpoint. As opposed to encouraging competition, work-life balance is fostered everywhere here.

                                  Find out more about careers in Adobe Systems Inc.

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                                  17. The Cheesecake Factory Inc., Calabasas, California

                                    The Cheesecake Factory rewards dedication and hard work. Promotions come pretty easy, and there is always space for guidance to develop your experience and skills.

                                    Find out more about careers in The Cheesecake Factory Inc.

                                    18. Sap America, Newtown Square, Pennsylvania

                                      If you’re looking for a new career path, SAP might be the best bet for you. The company is adept at recognizing value and transferable skills. And you can always look for a new path while maintaining your employment.

                                      Find out more about careers in Sap America

                                      19. NVIDIA Corporation, Santa Clara, California

                                        NVIDIA is known for looking after even the smallest of things. With even a “pets allowed” policy this company accepts you for who you are, and helps you to work within your personality. Advancement is also fostered, and you are able to collaborate effectively.

                                        Find out more about careers in NVIDIA

                                        20. KPMG LLP, New York, New York

                                          Communication and progressive collaboration are the foundation of this company’s workforce treatment. Regardless of the level you are, someone is always at the ready to help and the company rewards extra effort with gratitude.

                                          Find out more about careers in KPMG LLP

                                          All in all, it’s safe to say that you will be able to find somewhere to apply your skills (whatever they are) that is all inclusive and highly accommodative. Companies today are being made to understand how much they can get when they treat their employees right and this has opened the door to an encouraging work environment for all.

                                          Happy job hunting!

                                          Featured photo credit: Pexels via pexels.com

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