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15 Sad Truths Only Salespeople Can Understand

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15 Sad Truths Only Salespeople Can Understand

Cold calling? Trying to close a deal when the going is tough? Insane customers? If you are a salesperson, you know these scenarios are just a few of those that make up your nightmares. Customers are our bread and butter, but here are 15 things that, maybe, they just do not understand. Time for straight talking.

1. You know a bargain is irresistible but there is no need to riot.

It was an eye opener for me when shopping riots broke out on Black Friday, not in the USA but in London, UK! The rush for those discounts together with some stores opening at midnight led to scuffles. Police were called to quell 15 mini-riots. Now, pity the poor sales assistants as they have to deal with bargain hungry mobs every November.

2. You know the customer is always right, but . . .

You know that most times, the customer is always right. That’s the gospel. The reality is that 97% of people are sane, rational, and courteous. But what happens when a the small number of crazy persons starts displaying insanity to test your patience to its limits?

They also start to treat you as a doormat. This can degenerate into insults, threats of physical abuse and dire consequences if the client does not get immediate satisfaction, money back, apologies and so on.

I once read about a customer who was furious that her query posted on Saturday at midnight on the company’s Facebook page had not been answered. It is really tough being in the front line if you are in retail.

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3. You know all about the effort in putting on a happy face.

Having a happy face and smiling at the customers is expected. Problems arise when you have to start faking. The experts call this “emotional labor.” If a customer treats you badly, then you are going to pay a high price for trying to hide it by just smiling.

A Singapore Management University study showed that the people who had tried to fake it were liable to suffer from insomnia, anxiety and depression. This sort of emotional strain can be just as tiring as physical or mental work. Service with a smile is hard work.

4. You do not control everything.

This is the hardest part of being a salesperson as many people think we have been actively involved in stocking extra large sizes, or creating the returns policy or the length of a guarantee. We do not actually make the products we are selling. Yes, I have been taught to listen and empathize and I will try to help you solve the problems but there are certain limits.

5. You know I cannot offer you a discount.

If a customer tells me that they have seen exactly the same item at Wal-Mart with a lower price, are they really expecting me to start haggling? I am tempted to say that they should have gone there to shop, but I never do that!

6. You are not a babysitter.

If you work in retail, you may dread those family shopping outings where all the kids come along. As they wander down the aisles, the family breaks up. The kids are out of control or have simply vanished. That’s when the salesperson becomes a babysitter and has to then try and locate the parents. There may be tantrums when a parent finds them. Spanking, threatening and yelling all follow.

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7. You have to prepare for business-to-business cold calling.

“Plans are worthless, but planning is everything.”- President Dwight D. Eisenhower

If you have received a cold call from me, you may think I am repeating a script. But, actually, I have read all about your company and know what kind of services you are looking for, and what your problems are. Just listen and give me a chance. Want to know a secret? I have read and studied Art Sobczak’s book called Smart Calling: Eliminate the Fear, Failure and Rejection From Cold Calling.

8. You do not want to be left in limbo.

When salespeople are told “I’ll think about it and get back to you,” over and over again, they know that this is a delaying tactic or an expression of non-interest. If it is the latter, just tell me and save me a lot of time and effort. I’ll get over it!

9. You had to learn the art of selling yourself.

How many customers realize that training in the actual selling process is almost non existent? You either have a natural talent for it or you acquire a few basic selling skills along the way. It is hard slog learning from failures especially when customers think selling skills are pretty obvious. If only they knew!

10. You know that every sale counts.

Most salespeople when selling to companies are relying on closing a sale in order to make their weekly quota of sales so that they get paid a decent, living wage. The next time a salesperson comes across as being insistent, just don’t think that their wages are going to be unaffected because, very often, they are.

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11. You have to face rejection and failure.

“I’m not judged by the number of times I fail but by the number of times I succeed, and the number of times I succeed is in direct proportion to the number of times I can fail and keep trying.”- Tom Hopkins, author of Selling for Dummies.

Losing a sale after a lot of effort, phone calls and research can be a hard blow to a salesperson and yet it happens all the time. The sales manager wants results yet you feel that you should be getting a lot more support from her. The best solution is to see the humorous side, learn the lessons and resolve not be put off and strive for success.

12. You may have to put up with ignorance.

Often, difficult clients will make a sweeping statement about your profession or company. They may offend you by making totally unfounded and offensive remarks. A typical one is that accountants are just expensive calculators. This is just a reflection of his or her ignorance about the rather complex work that accountants do. The best tactic is to stay silent and reflect that they have rather limited experience of how things really work in today’s world.

13. You have to solve problems after the sale.

Let us imagine you are selling a product or service which will involve you in some after sales service or feedback. This will be an important part of the follow-up so you may hear complaints that deadlines are not met or that the product is not working.

14, You are crazy busy.

The sad fact is that you have only about 30% of your time to actually meet prospective customers as the rest of your time is spent in travelling and doing all the administrative work. You may have to make a persuasive presentation to groups of clients and there may be a lot of time spent in preparing it. The great challenge is to avoid getting into too much detail and being too long-winded. You would like to get more coaching but that rarely happens.

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15. You know that educating clients is much more effective.

There is no need to push our products’ benefits and features. The secret is to find out what is happening in the sector and how your new product will meet these needs. Educating your client is much more effective. Your product is different and can solve their problem.

How have you coped with the challenges involved in selling? Let us know in the comments.

Featured photo credit: Car Salesman/Lucy Woods via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on January 13, 2022

15 Best Places for Expats to Live (And Why)

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15 Best Places for Expats to Live (And Why)

Many of us dream of living abroad but can often be scared to make such a big change to our routine lifestyles and leave our home countries behind. Daunting as it may be, living abroad can be a rewarding and fulfilling endeavor and can give you the quality of life you have been looking for.

From a warmer climate to a more easy going way of life, there are many foreign countries favored by expats who stay for a long time – and sometimes forever. Taking into consideration livings standards, opportunities and social aspects, here are our top 15 best places to live as an expat and why.

1. Thailand

A hot spot for expats, the ‘land of smiles’ as it’s commonly known offers expats a tropical climate, a huge array of sandy beaches and islands to explore, and a rich culture. The cost of living in Thailand is extremely low, and when combined with the friendly tax system means that disposable income can be very high.

Bangkok, Thailand’s capital city, offers expats great employment opportunities.

2. Switzerland

Another popular destination for expats, Switzerland offers exciting employment packages and a high standard of living. It’s great for those who love the outdoors, as there are many beautiful lakes, mountains to hike in and skiing in the winter. The school standards for expats are also excellent, making it appealing for those with children. English is also widely spoken so day-to-day living can be stress free.

Unemployment in Switzerland is low and expats moving here don’t need to worry too much about finding a job before they arrive.

3. Australia

Many foreigners who visit Australia don’t want to leave as it offers a great quality of life, beautiful beaches and a warm climate. Making friends in Australia is easy too, due to the lack of language barrier and the large number of expats who already live here. Australia is a great place to move to if you have children because of its wide range of schooling possibilities and recreational outdoor activities.

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Low population levels and high quality of life are two of the main reasons expats choose Australia as a place to live.

4. Singapore

Expats in Singapore can benefit from generous financial packages, great career opportunities and low tax rates. Although education is expensive here, it is rated one of the top places for raising children abroad due to the quality of the education system and the array of schools.

Public transport such as buses and MRT (Mass Rapid Transit) are cheap and very reliable in Singapore.

5. South Korea

South Korea offers expats a unique range of opportunities and a very different way of living. Jobs for expats are easy to find and usually very well paid, with apartments provided by the employer on the most part making living costs even lower. There are also many tight-knit expat communities in South Korea, making it easy to socialize and meet new friends. The excellent education system is also a pro for families wanting to move to this culture-rich country.

South Korea has a cheap public healthcare system and offers great medical care, with most doctors speaking English.

6. New Zealand

New Zealand is constantly on the lookout for skilled workers to expedite to the country – especially those under the age of 30 – and skilled migrants can be granted a stay for up to five years. It offers a good climate and although income levels can be lower than other countries, quality of life is high, with its awe-inspiring scenery, low crime rate and state sponsored healthcare.

New Zealand is great for those looking for a laid back and active outdoors lifestyle.

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7. Canada

Its national healthcare system, friendly locals and very high quality of life are just a few of the reason expats choose Canada as a place to live. It’s very welcoming to expats and skills shortages encourage foreigners to move here in order for the country to grow economically. It’s easy for expats to feel comfortable quickly in Canada due to its multicultural environment.

Canada was largely unaffected by the economic crisis, making it a very popular country for expats.

8. Qatar

Qatar is becoming increasingly popular among expats with an estimated 500 new arrivals every day. The salaries are generous and are tax free too, making disposable income very high. Car and housing allowances are part of many remuneration packages, and education for your children and airfares are often included.

The cost of living is lower in Qatar than in other UAE countries but salaries can still be just as generous.

9. Hong Kong

Where east truly meets the west, this bustling island has a population of over seven million people. If you’re looking for a fast-paced environment and an active nightlife, Hong Kong is definitely the place to be. Benefits for expats include its advanced healthcare system and elevated standards of schooling for children, along with great employment opportunities. The cost of living in Hong Kong can be high, so trying to negotiate a housing allowance with your employer can be beneficial.

Hong Kong is great for those looking for high incomes and career advancement.

10. Japan

As an expat destination, Japan offers a rich culture and a chance to experience a very different day-to-day life. Currently around two million expats live in Japan, and in the larger cities such as Tokyo a large portion of the population speaks English. English speakers are also in demand and there are a large number of opportunities for language teachers, especially in the capital.

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Japan offers a high standard of living for expats and a good education system for those with children.

11. Spain

Spain is a very popular destination for expats due to the high temperatures and year-round sunshine. EU residents don’t require a visa to work here, meaning the move can be a lot easier. Skilled foreign workers also continue to be in demand with jobs such as engineering, customer service, skilled trades and language teachers widely available.

A huge 14% of Spain’s population are expats from a variety of foreign countries.

12. Dubai

Two of the main attractions of moving to Dubai are the tax-free salaries and the warm climate. Some of the most popular jobs for expats are in construction, banking, oil and tourism. You can also enjoy a busy social life in Dubai as the expat community is thriving. Although it can be an expensive country, the tax-free salary means you experience a higher quality of life than in other countries.

You will need a work permit, residence visa and an Emirates ID card to live in Dubai as an expat.

13. Germany

Germany is one of Europe’s most populous countries, with around 82.4 million people. It’s a lively and inexpensive country to live in as an expat, and if you have children the education system is great and healthcare is to a high standard. An estimated 250,000 expats live in Germany currently, with the numbers rising every year.

If you are already an EU citizen, you don’t need a visa to live and work in Germany.

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14. The Netherlands

The Netherlands is a great place for expats who love the outdoors. Cycling is one of the main modes of transport and looking after the environment is widely recognized. There are a lot of English speakers in the Netherlands too, but learning the language can work to your advantage and make day-to-day life that little bit easier. Skilled expats can also benefit from a tax-free allowance equivalent to 30% if they meet the correct criteria.

It is often more important to be able to speak fluent English than to speak Dutch when looking for employment in the Netherlands.

15. China

China offers expats great employment opportunities with little competition. Those who embrace the culture and decide they want to live in China long term can see a host of employment opportunities as its economy is growing rapidly every year. Economists predict it will overtake the US as the world’s largest economy by 2018. China also offer expats low living costs and high disposable incomes, which is why many look to live here for a higher quality of life.

Shanghai and Beijing are the most popular destinations for expats who live in China.

Featured photo credit: Saulo Mohana via unsplash.com

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