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5 Cut n’ Paste Scripts for Dealing with Awkward Business Situations

5 Cut n’ Paste Scripts for Dealing with Awkward Business Situations

Have you ever found yourself wondering what to do when a client disappears mid-project or stops paying your invoices?

Self-employment can be fulfilling and lots of fun for sure, but it’s also a bit of a minefield, especially when you’re starting out.

Here are five scripts to help you navigate your way through some common awkward business situations without losing friends, money or your sanity.

1. A potential client you want to work with goes dark on you

Do you:

a)    Email to say you’re just following up and could they please let you know a.s.a.p.

b)    Email to say you’re following up on your previous follow up.

c)     Say you’re all booked up and they missed out. Too bad.

Or d) Email them and say:

Hi {potential client}

I understand you probably haven’t gotten around to thinking about our phone conversation just yet. But I wanted to check in and see if maybe you’re leaning towards a yay or a nay? No pressure either way.

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I would love to work with you and I’m really hoping we can tee up our calendars to make this happen. I believe that together, we can rock this event/launch/project. But if it doesn’t happen, I’m behind you one hundred per cent and wish you all the best.

Respectfully yours,

2. A friend, acquaintance or client has added you to their email list without your consent.

Do you:

a) Unsubscribe immediately. How dare they?

b) File them as junk. They deserve it.

c) Stay subscribed–you don’t want to offend them.

Or d) Unsubscribe (your time and your inbox is sacred), but also send them a nice note along these lines:

Hi there,

Thank you for sending me your newsletter. I loved what you wrote about {insert topic}. Unfortunately I did have to unsubscribe due to the pressure my inbox is under these days. You can rest assured it’s not a reflection of the amazing work you’re doing.

I look forward to catching with what you’re up to on {your blog/Twitter/Facebook}.

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Your friend,

3. A long-standing client is not paying your invoices on time.

Do you:

a) Threaten them with legal action. The nerve.

b) Keep following up with them. Surely they will crack and pay eventually.

c) Let them pay you on their schedule. You’re grateful for the work.

Or d) Email them and say:

Dear client,

You know I LOVE working with you guys and I want our relationship to continue.

However we do need to have a chat about our invoice situation. My contract stipulates payment within 30 days, and as you may or may not be aware, the last couple of payments took more than 90.

I know you have priorities when it comes to your cash flow and as a small business owner I can totally sympathize. But I also have a mortgage to pay and several humans to feed. And my bank manager won’t listen to my 90 day invoice story (believe me I’ve tried!).

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Do call me if we need to chat about this.

I remain your friend and colleague,

4. You have a hot lead, but he balks at paying your fee at the last minute. You really want to work with him.

Do you:

a) Offer them a one-time only discount.

b) Say your fees are negotiable.

c) Tell them your fees are set in stone and they can get over it if they don’t like ‘em.

Or d) Suggest a compromise

Dear {potential client},

You know I’d love to come on board and help with this project. I have so many great ideas and I’m chomping at the bit to get started. I understand where you’re coming from about my fees. We all have budgets. But I work hard to make sure my clients get the results they want, which is why my fees are set at that level.

So how about we reconfigure the schedule of work until we get closer to your budget? Perhaps there is some way, for example, you could have {name task} taken care of in-house?

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I’ll wait to hear from you.

Best,

5. You’ve signed up a new client. But they’ve started making unreasonable demands on your time. They’ve already phoned you five times and it’s Saturday, for heaven’s sake.

Do you:

a) Tell them to go jump in a lake and stop bothering you.

b) Ignore the calls. They can call on Monday if they really want to talk to you.

c) Agree to everything they want. The customer is always right.

Or d) appeal to their higher sensibilities and say:

I know you’re really enthusiastic about this project (me too by the way). But Saturday is the only day I get to spend with my family. So we’re going to have to pick this up again on Monday.

I know that as a family man/woman yourself, you’ll understand. Besides, my wife/husband/significant other will kill me if I don’t stop working weekends all the time!

Let me know in the comments if these templates work for you!

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Last Updated on March 31, 2020

How to Use Visual Learning to Work More Effectively

How to Use Visual Learning to Work More Effectively

Knowledge is essential to become successful in life, your career and your business. Without learning new concepts and becoming proficient in our craft, we cannot excel in our chosen careers or archive knowledge to pass down to the next generation.

But content comes in various forms, and because how we learn influences how much we know, we need to talk about learning styles. This article will focus on how to utilize visual learning to boost your career or business.

The Importance of Knowing Your Learning Style

Knowing your learning style enables you to process new information to the best of your ability. Not only does it reduce your learning curve, you’re able to communicate these same concepts to others effectively.

But it all starts when you’re able to first identify the best way you learn.

As a college student, I soon figured out that taking online courses without visual aids or having an instructor in front of me led to poor retention of concepts.

Sure, I got good grades and performed excellently in my online exams. However. I discovered that I couldn’t maintain this performance level because I forgot 80 percent of the course content by the end of the semester.

There are several types of learning styles known to mankind. To give an idea of how visual learning stacks up against other learning styles, here’s a brief mention of some of the different types of learning styles we have.

The four most popular types of learning styles are:

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  • Visual learning style (what this article talks about).
  • Aural or auditory learning style (learning by listening to information presented).
  • Verbal or linguistic learning style (learning that involves speech and writing).
  • Tactile learning style (learning by touching and doing)

But for the purposes of this article, we will be focusing on using visual learning to boost your career or business.

How to Know If You’re a Visual Learner?

When it comes to boosting your career, business (or education), a visual learner is one who would most definitely choose shapes, images, symbols, or reading over auditory messages.

I’m talking about preferring to read an actual map when navigating to a new place over listening to verbal directions. I’m talking about discovering that you actually have trouble remembering what your manager said at the meeting because there were no graphs or illustrations to support the points raised.

Most people who struggle with learning probably aren’t leveraging their best learning styles. The earlier you identify how your learning style can boost your success, the less struggle you will encounter with processing new information throughout your career.

However, visual learning in particular CAN 10x your career or business whether it is your preferred learning style or not. And here’s why:

Several studies have arrived at the conclusion that the brain retains more information with the help of visual aids. In other words, images are directly processed by our long-term memory which helps us store information for longer periods of time.[1]

While some lessons can be performed orally, several concepts can only make sense if you have an image with an explanation of sequences (i.e learning about the human DNA).

Visual learning does use a different part of the brain and visual cues are processed by the part of the brain known as the occipital lobe.

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By engaging more parts of the brain during learning, you’re able to have a fuller understanding of concepts and facilitate better interaction with your immediate environment.

How to Use Visual Learning for Success

Here’re 4 ways to use visual learning to boost your career or business:

1. Bring back the to-do list. Then add shapes and colors to boost productivity.

We live in an age where computers have taken over virtually every aspect of productivity and most human functions. But written lists are making a comeback, and with an endless number of important tasks to complete, having a to-do list of tasks in order of importance can improve your productivity.

While coming up with a list is initially challenging, adding colors and shapes to written lists that you personally write and manage gives you an extra layer of assurance and boosts aids recall so that you actually get stuff done.

I have tried this technique in my work as a registered nurse and discovered that adding shapes and colors to to-do lists helps me delegate tasks, recognize where more work is needed, and makes it easy to cross off completed tasks at the end of the day.

2. Add graphs, charts and symbols to your reports.

Yes, it seems like more work cut out for you. However, graphs enable you monitor the heartbeat of your business.

Graphs and charts help you trend your finances, budget, and pretty much any data overtime. With the help of free and premium software available on the market, it has become easier to take plain data and in a matter of seconds, have relevant information displayed in different shapes and images.

As an entrepreneur, you can make predictions and allocate funds wisely when you’re able to see whether your efforts are rewarded. You can use colors and charts to delegate actions to members of your team and track performance at the same time.

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And when broken down into monthly, quarterly, bi-annual or annual goals, graphs and charts communicate what ordinary text cannot.

3. Effectively brainstorm with mind-mapping.

Mind-mapping is not new but I don’t think it’s been talked about as often as we do to-do lists.

With mind mapping, you’re organizing information accurately and drawing relationships between concepts and pieces from a whole.

Think of a mind map as a tree with several branches. For example, the tree can symbolize healthcare while each branch stands for nursing, medicine, laboratory science, and so on. When you look at nursing, you can further branch out into types of nursing; pediatric, women’s health, critical care, and so on.

It’s an interesting relationship; the more ideas you’re able to come up with for your chosen subject, the deeper you get and the stronger the association.

Mind maps really show you relationships between subjects and topics, and simplifies processes that might seem complicated at first glance. In a way, it is like a graphical representation of facts presented in a simple, visual format.

Mind mapping isn’t only limited to career professionals; business owners can benefit from mind mapping by organizing their online learning activities and breaking down complex tasks into simple actions so that you can accurately measure productivity.

4. Add video streaming to meetings.

What if you could double the productivity of your team members by video streaming your meetings or adding flash animation to your presentation at the same time?

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When you offer video as an alternative method of processing information to colleagues, there is a greater chance of retaining information because we recreate these stories into images in our minds.

For organizations that hold virtual meetings, it can also be an effective way to enhance performance during if people can see their colleagues in addition to flash animation or whatever form of video is provided during the meeting.

Is Visual Learning Better Than Other Learning Styles?

No, that is not the point. The goal here is to supplement your existing dominant learning style with visual learning so that you can experience a significant boost in how you process and use everyday information.

You might discover that understanding scientific concepts are much easier after incorporating visual learning or that you’re able to understand your organization’s value when projected on a visual screen with charts and graphs.

The overall goal is to always be learning and to continue to leverage visual learning style in your career and business.

More About Learning Styles

Featured photo credit: Unsplash via unsplash.com

Reference

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