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20 Things Extraordinary Bosses Do Differently

20 Things Extraordinary Bosses Do Differently

Let’s face it, we’ve all worked for a boss at some point that was less than pleasant. In fact, many of us have worked for bosses that were downright awful.

The difference between having a lousy boss and having an extraordinary boss is paramount and can be the difference between loving and hating your job.

Not only that, research shows that great bosses have a positive effect on their employees in terms of increasing production through educating them on more efficient work methods.

Now ask yourself if your boss is extraordinary by the following traits they possess. Here are 20 things that extraordinary bosses do differently:

1. They give their employees public praise.

In the book, How to Win Friends & Influence People, Dale Carnegie said, “Be hearty in your approbation and lavish in your praise.” This is never more true than for a boss recognizing his employees. People thrive on recognition, it’s one of our defining human characteristics. The extraordinary boss will do this often.

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2. They criticize in private.

There is nothing worse than making a mistake and then getting reamed out for it in front of your peers. This causes embarrassment and in the long run, a great deal of resentment towards your boss. Extraordinary bosses will reprimand you in private and allow you to save face.

3. They make their employees #1.

The customer may always be right, but without good, quality employees, there will be no customers. Great bosses understand this and treat their employees as their most prized possession.

4. They allow their employees a good deal of autonomy.

Just ask any person who has worked for a micro-manager how important having a sense of independence is. Having autonomy is one of the leading causes for workplace happiness.

5. They have meaningful objectives.

They make their employees want to care about their jobs. An extraordinary boss will help his employees understand the “why” of their jobs. And once they understand that, it allows employees to feel like they are a part of something important.

6. They connect with their employees.

Extraordinary bosses will take the time needed to build relationships with their employees. Remembering their names and learning something about them sets this boss apart.

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7. They aren’t afraid to get in the trenches.

Bosses who lead not by example, but rather by dictating will not be respected. A great boss is not afraid to get their hands dirty and do the same work he asks his people to do.

8. They honestly care about their staff.

If a boss doesn’t care about his employees, how can he expect to identify with them? He can’t. An extraordinary boss truly cares about the well-being of his employees.

9. They are consistent in their actions.

It can be highly frustrating not knowing how your boss will react to certain situations. And while you may not always be pleased with the outcome, knowing it will be consistent makes it acceptable.

10. They lead and inspire their employees.

Anyone can stand in front of a room and talk, but the extraordinary boss inspires his people to be better. Inspired employees work much harder. Sadly, only 30% of U.S. employees are inspired at work.

11. They are reliable.

Being able to rely on your coworkers is important, but knowing you can rely on your boss is vital. There may be times in your career where you simply must count on your boss for something. An extraordinary boss will be there for you when you need him.

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12. They set clear expectations.

How often have you heard a story from someone who struggled with a project because there were no clear expectations? How can you work to your potential if you don’t know what that is?

13. They recognize extra effort.

Going above and beyond what is required of you is an indication of a good employee. A great boss will take notice and let you know it’s appreciated.

14. They know your name and use it often.

Franklin D. Roosevelt, in How to Win Friends & Influence People, noted that one of the most obvious and important ways of gaining good will was remembering people’s names and making them feel important.

15. They are not afraid of failing.

An extraordinary boss understands that failure is inevitable and should be viewed as a learning experience. Be wary of the boss that lets you think he doesn’t make mistakes.

16. They are excellent communicators.

How many of you have had a boss that expected you to read her mind? She wonders why your project wasn’t done properly or why your job didn’t get done the way she expected. It all boils down to communicating those things to her employees. Just as in any relationship, communication is key.

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17. They know how and when to delegate.

Delegating properly can mean the difference between a highly successful business and a failed one. An extraordinary boss will delegate responsibilities and not just tasks.

18. They have a good sense of humor.

Being in a management position is serious business, but being able to take the daily stresses with a grain of salt is invaluable. A survey by officebroker.com polling 600 employees revealed that having a sense of humor was the most important characteristic of a great boss.

19. They possess common sense.

Having a book smart boss may be great, especially if you work in an analytic field, but there is no substitute for common sense. A great boss will possess both book smarts and street smarts. Having to think on your feet and make snap decisions will happen in a management role and without common sense, errors will frequently be made.

20. They have a positive mental attitude.

Whether it be from Norman Vincent Peale or Dale Carnegie, it is said that having a positive mental attitude is absolutely critical for success. As an extraordinary boss, possessing this trait can be contagious and will result in having a more productive and happier workforce.

Remember, not all bosses are created equal. And if you’re lucky enough to work with a boss that possesses some or all of these traits, then consider yourself very fortunate and learn as much as you can from him or her.

You never know… you may be that boss some day!

Featured photo credit: Hernani Larrea via flickr.com

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Last Updated on March 29, 2021

5 Types of Horrible Bosses and How to Beat Them All

5 Types of Horrible Bosses and How to Beat Them All

When I left university I took a job immediately, I had been lucky as I had spent a year earning almost nothing as an intern so I was offered a role. On my first day I found that I had not been allocated a desk, there was no one to greet me so I was left for some hours ignored. I happened to snipe about this to another employee at the coffee machine two things happened. The first was that the person I had complained to was my new manager’s wife, and the second was, in his own words, ‘that he would come down on me like a ton of bricks if I crossed him…’

What a great start to a job! I had moved to a new city, and had been at work for less than a morning when I had my first run in with the first style of bad manager. I didn’t stay long enough to find out what Mr Agressive would do next. Bad managers are a major issue. Research from Approved Index shows that more than four in ten employees (42%) state that they have previously quit a job because of a bad manager.

The Dream Type Of Manager

My best manager was a total opposite. A man who had been the head of the UK tax system and was working his retirement running a company I was a very junior and green employee for. I made a stupid mistake, one which cost a lot of time and money and I felt I was going to be sacked without doubt.

I was nervous, beating myself up about what I had done, what would happen. At the end of the day I was called to his office, he had made me wait and I had spent that day talking to other employees, trying to understand where I had gone wrong. It had been a simple mistyped line of code which sent a massive print job out totally wrong. I learn how I should have done it and I fretted.

My boss asked me to step into his office, he asked me to sit down. “Do you know what you did?” I babbled, yes, I had been stupid, I had not double-checked or asked for advice when I was doing something I had not really understood. It was totally my fault. He paused. “Will you do that again?” Of course I told him I would not, I would always double check, ask for help and not try to be so clever when I was not!

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“Okay…”

That was it. I paused and asked, should I clear my desk. He smiled. “You have learnt a valuable lesson, I can be sure that you will never make a mistake like that again. Why would I want to get rid of an employee who knows that?”

I stayed with that company for many years, the way I was treated was a real object lesson in good management. Sadly, far too many poor managers exist out there.

The Complete Catalogue of Bad Managers

The Bully

My first boss fitted into the classic bully class. This is so often the ‘old school’ management by power style. I encountered this style again in the retail sector where one manager felt the only way to get the best from staff was to bawl and yell.

However, like so many bullies you will often find that this can be someone who either knows no better or is under stress and they are themselves running scared of the situation they have found themselves in.

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The Invisible Boss

This can either present itself as management from afar (usually the golf course or ‘important meetings) or just a boss who is too busy being important to deal with their staff.

It can feel refreshing as you will often have almost total freedom with your manager taking little or no interest in your activities, however you will soon find that you also lack the support that a good manager will provide. Without direction you may feel you are doing well just to find that you are not delivering against expectations you were not told about and suddenly it is all your fault.

The Micro Manager

The frustration of having a manager who feels the need to be involved in everything you do. The polar opposite to the Invisible Boss you will feel that there is no trust in your work as they will want to meddle in everything you do.

Dealing with the micro-manager can be difficult. Often their management style comes from their own insecurity. You can try confronting them, tell them that you can do your job however in many cases this will not succeed and can in fact make things worse.

The Over Promoted Boss

The Over promoted boss categorises someone who has no idea. They have found themselves in a management position through service, family or some corporate mystery. They are people who are not only highly unqualified to be managers they will generally be unable to do even your job.

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You can find yourself persistently frustrated by the situation you are in, however it can seem impossible to get out without handing over your resignation.

The Credit Stealer

The credit stealer is the boss who will never publically acknowledge the work you do. You will put in the extra hours working on a project and you know that, in the ‘big meeting’ it will be your credit stealing boss who will take all of the credit!

Again it is demoralising, you see all of the credit for your labour being stolen and this can often lead to good employees looking for new careers.

3 Essential Ways to Work (Cope) with Bad Managers

Whatever type of bad boss you have there are certain things that you can do to ensure that you get the recognition and protection you require to not only remain sane but to also build your career.

1. Keep evidence

Whether it is incidents with the bully or examples of projects you have completed with the credit stealer you will always be well served to keep notes and supporting evidence for projects you are working on.

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Buy your own notebook and ensure that you are always making notes, it becomes a habit and a very useful one as you have a constant reminder as well as somewhere to explore ideas.

Importantly, if you do have to go to HR or stand-up for yourself you will have clear records! Also, don’t always trust that corporate servers or emails will always be available or not tampered with. Keep your own content.

2. Hold regular meetings

Ensure that you make time for regular meetings with your boss. This is especially useful for the over-promoted or the invisible boss to allow you to ‘manage upwards’. Take charge where you can to set your objectives and use these meetings to set clear objectives and document the status of your work.

3. Stand your ground, but be ready to jump…

Remember that you don’t have to put up with poor management. If you have issues you should face them with your boss, maybe they do not know that they are coming across in a bad way.

However, be ready to recognise if the situation is not going to change. If that is the case, keep your head down and get working on polishing your CV! If it isn’t working, there will be something better out there for you!

Good luck!

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