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10 Changes You Would Undergo If You’re Working In A Good Company

10 Changes You Would Undergo If You’re Working In A Good Company

If you stay in the same job for more than 10 years, is this loyalty or a liability? It depends on whether the company you work for is a good one or not. What do we mean when we say that you are in a good company? Here are 10 changes you should actually undergo which will make the definition clear. Loyalty would certainly pay off.

1. You accept bigger challenges.

Let us imagine giving up on hard work and challenging goals. Why would you do that? If the company culture was hostile or boring, then you would certainly avoid a challenge or move on. But the hallmark of great company culture is where employees are happy and there is an excellent atmosphere of collaboration, transparency and employee freedom. Once you realize that, you will be happy to face more challenges because it is so stimulating and rewarding.

“Better moods = better performance. Hostile or even boring working environments are not sustainable. Poor work product and attrition result.” – Jim Benson, founder of Personal kanaban

2. You are happier when representing your company.

This is a test of your loyalty and you would change your attitude about this. Look at the old scenario where you did not feel that you were really part of the organization. You were unhappy and this came across whenever you mentioned the company’s name, whether it was on social media, attending conferences or networking in general.

But since you are now working with a good company, you resonate with their values and their culture and you are more than happy to be a good ambassador. You now understand what makes a great company and this will guide you in future job searches.

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3. You know that learning from failure is important.

 “It’s fine to celebrate success but it is more important to heed the lessons of failure.”- Bill Gates

Do you remember the dreaded question, “What was your greatest failure?” at job interviews? Better companies ask this question because they are more keenly aware that not all careers follow the same path. They are also more likely to have performance assessment, strong training programs and encourage their employees to mentor and be mentored. Now that you see failure as a valuable learning experience you are much more relaxed and enjoy being supervised, rather than dreading it.

4. You are more involved in decision making.

Can you remember working for companies where decisions were taken exclusively by the managing board of directors and filtered down to the humble employees like you? The result was that you did not care or were not even interested in deciding policy, procedures or staff performance.

A good company will encourage its workers to come forward with suggestions, ideas, ways to improve customer relations, office procedures and also policy. You automatically feel much more involved and welcome being a part of the decision making process. You feel proud when your ideas are sometimes adopted and your motivation reaches stellar levels.

5. You have changed your mindset about teamwork.

You may have believed teamwork was just an added extra which prevented you from working as an individual. You may have had your own agenda to work on, your own little projects and of course, your precious career path to follow.

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Working with a good company changes all that and you know that when you offer to do some of the grunt work like everyone else on the team, it can make the difference when meeting the deadline. This is what happened to a manager of a large IT project when she drove the van delivering the computers.

In a good company, you get to work in a dream team where everyone pitches in, there is real communication and everyone works together despite their different specialties.

6. You have a clearer idea about customer service.

“Customer service is about making customers happy, and the culture is about making employees happy. So, really, we’re about trying to deliver happiness, whether it’s to customers or employees, and we apply that same philosophy to vendors as well.”- Tony Hsieh CEO Zappos

Many a company has failed because they have not managed to juggle satisfying their employees, customer service and keeping their suppliers happy. Customer service is not just about getting great goods delivered on time. It is also closely linked with the reputation the company has in the way it treats its employees when outsourcing around the world.

You now understand why Amazon bought Zappos for $1.2 billion in 2009. You also know that you are just one of the faces of your company brand and why it is so important to build trust among customers. When customers are not satisfied, the business fails.

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7. You appreciate your colleagues more.

In many companies, it is so competitive that everyone is a little bit wary about sharing ideas and there is very little collaboration between departments. Combine that with office gossip when communication channels are a bit opaque and you get a very mediocre work atmosphere. You cannot escape the time wasters, the whiners and the cynics and at times, this can be suffocating.

In a good company that all changes dramatically. You have really talented people at your beck and call. They help out with resources, data and information when you need it. You do the same for them now that you have experienced, diligent and hard working colleagues.

8. You are prepared now to go the extra mile.

In many companies, you are besieged with requests for doing extra time which may or may not be compensated. When that happened, you resented it and your work life balance suffered. You may even have been hounded by management on weekends with emails and pestering phone calls.

In a good company, you are much more likely to be passionately involved in the team and the project. There is absolutely no problem with doing extra hours because you are really committed, so it pays handsome dividends in job satisfaction which many people never or rarely experience.

9. You understand your role in the company.

In a good company, the mission is very clearly stated and everyone is working towards the same goal. Not only that but everyone knows what role they play in making it all happen. You feel fully engaged and motivated. Google employees know which cog they are in organizing the world’s information.

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Facebook workers know how all the various teams work in keeping the world connected. You also are proud of your company’s record in being committed to reducing its carbon footprint and making the world a better place.

10. You can see your career taking off.

The great thing about working for a good company is that work is now interesting, rewarding and motivating. You actually look forward to going to work every morning because there are projects to finish and you can see your career developing. You are pleased that your skill set is being constantly enriched, the colleagues are collaborative and there is a great team spirit in the office.

You thank your lucky stars that you are no longer one of 33% of American workers who are dissatisfied with their work and want to move on.

Featured photo credit: Happy Birthday Center for Total Health 40176/Ted Eytan via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Published on March 20, 2019

How to Write a Powerful Mission Statement for Your Business

How to Write a Powerful Mission Statement for Your Business

Have you ever felt lost in the minutia of your job?

As a business owner, I can relate to getting bogged down in the day to day operations of my business. Things like inventory, payroll, scheduling, purchasing and employee management take up the bulk of my day.

While these things are important and need to get done, focusing too much on the details can make you lose sight of the big picture. This is why having a good mission statement comes in handy.

What is a Mission Statement?

Put simply, a mission statement is an internal document that provides a clear purpose for the organization. It provides a common reference point for everyone in the organization to start from.

In other words, after reading your company’s mission statement, managers and employees should be able to answer the question “What are company’s main objectives?” For example, Southwest Airlines mission statement reads:[1]

“Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.”

In this single statement, Southwest conveys the company’s goals of providing the highest level of customer service as well as providing a good working environment for their employees.

Mission Statement VS. Vision Statement

While the mission and vision statements are related, there are subtle but distinct differences the you should be aware of.

First of all, a mission statement is designed primarily as an internal company document. It provides clarity and direction for managers and employees.

While there’s nothing wrong with sharing your company’s mission statement with the outside world, its intended audience is within the company.

While a mission statement provides a general framework for the organization, the vision statement is usually a more inspirational statement designed to motivate employees and inspire customers. Going back to Southwest Airlines, their vision statement reads:[2]

“To become the world’s most loved, most flown, and most profitable airline.”

This statement inspires good feeling from the customer while motivating the employees to achieve that vision.

What Does a Good Mission Statement Look Like?

When coming up with a mission statement, it’s important to take your time and do it right. Too often, people (especially entrepreneurs) just write down the first thing that comes to mind and they end up with worthless or (worse yet) a generic mission statement that is utterly useless.

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Remember, a mission statement should provide a common framework for everyone in your organization.

When writing a mission statement, you should always try to incorporate the following;

  • What we do?
  • How we do it?
  • Whom do we do it for?
  • What value are we bringing?

Now, you can see how tempting it is to just come up with something generic that ticks off those four boxes. Something like “We provide the best widgets available online for the consumer.”

After all, that did check off all the boxes:

What we do? Provide widgets.

How we do it? Online.

Who do we do it for? The consumer.

What value we bring? The best widgets.

The problem with this mission statement is that it could apply to any number of companies producing the same widget. There is nothing to distinguish your company or its widgets from any of your competitors widgets.

Compare that mission statement to this one:

“We provide the highest quality widgets directly to the consumer at an affordable price backed up with a 100% satisfaction guarantee. If our clients aren’t 100% satisfied, we’ll make it right.”

What’s the difference?

Both mission statements answer all the same questions of what, how, whom and value. But in the second statement, they are differentiating their company from all other competitors by answering the question “what makes us unique”.

Another way to read that is, “Why you should buy from us.” In this example, it’s because our widgets are of the highest quality and we stand behind them 100%.

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You might have noticed the statement didn’t say that we sell widgets at the lowest possible price. That’s because we are emphasizing quality and satisfaction over price.

A different company’s mission statement may emphasize selling widgets at the lowest possible price with little to no mention of a guarantee.

Hallmarks of a Good Mission Statement

1. Keep It Brief

Your mission statement should be no longer than three sentences. This is not your company’s magnum opus.

You should be able to distill the what, how, who and why questions into a succinct message.

2. Have a Purpose

A company’s missions statement should include the reason it even exists.

Make clear exactly what the company does with statements like “We strive to provide our customers with …….”

3. Include a “How”

Take this as an opportunity to differentiate your company from its competitors.

How do you provide a product or service that’s different or better than how your competitor provides it?

4. Talk About the Value You Bring to the Table

This is where you can really set yourself apart from the competition. This is the “why” customers should buy from you.

Do you offer the lowest prices? Fastest delivery? Exceptional customer service? Whatever it is that sets you apart and gives your particular products, services or company an advantage talk about it in the mission statement.

5. Make Sure It’s Plausible

It’s okay to shoot for the stars just to settle for the moon, but not in a mission statement.

Being overly ambitious will only set you and your employees up for failure, hurt morale and make you lose credibility. You will also scare away potential investors if they think that you are not being realistic in your mission statement.

6. Make It Unique and Distinctive

Imagine if someone who knew nothing about your business walked in and saw how it was operating, then they read your mission statement. Would they be able to recognize that mission statement was attached to that business? If not re-work it.

7. Think Long Term

A mission statement should be narrow enough so that it provides a common framework for the existing business, but open enough to allow for longer term goals. It should be able to grow as the business grows.

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8. Get Feedback

This is very important, especially from managers and employees.

Getting their input can clarify how they currently see the company and their role within the organization. It’s also a good way to get people “on-board,” as studies show that people are more likely to go along with an idea if they feel included in the decision making process beforehand.

9. Review Often and Revise as Necessary

You should review the missions statement often for two reasons.

First, as a reminder of what the essence of the company is. It’s easy to forget when you are in the day to day grind of the business.

And two, to make sure that the mission statement is still relevant. Things change, and not everything can be anticipated at the time a mission statement was written.

For example, if a mission statement was written before the advent of the internet, a company that use to sell things door to door now probably has a website that people order from. You should always update the mission statement to reflect these changes.

The Value of Mission Statements: Why Go Through All of These in the First Place?

It may seem like a lot of work just for a few sentences that describe a company, but the value of a well written mission statement should not be discounted.

First of all, if you are an entrepreneur, crystallizing the what, how, whom and value questions will keep you focused on the core business and its values.

If you are a manager or other employee, knowing the company’s basic tenants will help inform your interactions with both customers and colleagues alike.

Strategic Planning

A relevant mission statement acts as a framework for strategic planning. It provides guidance and parameters for making strategic decisions for the future of the company.

Measuring Performance

By having the company’s mission in a concrete form, it also allows for an objective measurement of how well the organization is meeting its stated goals at any one time.

Management can identify strengths and weaknesses in the organization based on the criteria set forth in the mission statement and make decisions accordingly.

Solidifying the Company’s Goals and Values for Employees

Part of a well run organization is nurturing happy and productive employees.

As humans, we all have an innate need for both purpose and to be part of something larger than ourselves. Providing employees with a clearly defined mission statement helps to define their role in the larger organization. Thus, fulfilling both of these needs.

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Now I’m not saying that a mission statement can overcome low pay and poor working conditions, but with everything else being equal, it can contribute to a happier and more productive workforce.

To Hold Management Accountable

By creating a mission statement, a company is publicly stating its highest values and goals for the world to see. By doing so, you are inviting both the public and your employees to to scrutinize how well the company lives up to its ideals.

So if you state that you only provide the highest quality products, and then offer something less, it’s fair for both the public and the employees to question, and even call for a change in management.

If management doesn’t take the mission statement seriously, no one else will either; and the legitimate authority that management rely’s on will be diminished.

To Serve as an Example

This is the opposite side of the coin from the previous statement. If the highest levels of management are seen taking the mission statement seriously and actively managing within the framework of the statement, that attitude filters down throughout the organization.

After all, a good employee knows what’s important to their boss and will take the steps necessary to curry favor with them.

Finally, use the company’s mission statement as a way to define roles within the company. You can do this by giving each division in the company a copy of the mission statement and challenge the head of each division to create a mission statement for their respective departments.

Their individual mission statements should focus on how each department fits in and ultimately contributes to the success of the company’s overall mission statement. This serves as both a clarifying and a team building exercise for all parts of the organization.

Final Thoughts

Developing a mission statement is too often just an after-thought, especially for entrepreneurs. We tend to prioritize things that we perceive will give us the biggest “bang for our buck.”

Somehow, taking the time and effort to sit down and think seriously about the what, whom, how and value of our business seems like a waste of time. After all, we got in the business to make money and become successful, isn’t that all we need to know?

That mindset will probably get you started okay, but if you find yourself having any success at all, you’ll find that there really is such a thing as growing pains.

By putting in the time and effort to create a mission statement, you are laying the groundwork that will give you a path to follow in your growth. And isn’t building long term success what we are really after?

More Resources About Achieving Business Success

Featured photo credit: Fab Lentz via unsplash.com

Reference

[1] Southwest Airlines: About Page
[2] Fit Small Business: 10 Vision Statement Examples To Spark Your Imagination

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