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The Real Problem with Email

The Real Problem with Email


    Over the past week there have been a slew of articles on email, especially considering we are coming up on the 30th anniversary of email. What is often being discussed is the problems that email has created (as well as the problems email has solved), but there has been more talk about how we must work to “tame” email in order to fix the problems that it creates.

    But the problem isn’t email. Email doesn’t need to be tamed. The problem, quite simply, is how we treat email.

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    Individuals and companies treat email in ways that go against the grain of what email should be used for: to communicate in long form without using the phone. It’s not a replacement for the phone, it’s not a means to get in touch with someone immediately. Yet the expectation is that it is – or should be.

    People seem to think that since you receive the email almost instantly that you should reply in kind. But for most people (there are some jobs where the work is email management) managing email is an aspect of their job – and a small one at that. Yet it is almost one of the first things we mention that we do during our day.

    Think about this: do you wait for the postal worker for all hours, opening and closing the door to check the mail nonstop every day? Of course you don’t. That would be a waste of time and energy. You know when the postal worker arrives (approximately), so if you’re expecting something then you have a general idea of when it will arrive. Because of that, you don’t sit by the door all day waiting. You go about your day, doing the actual work you have on tap rather than let the possibility of an important delivery get in your way.

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    Do you do the same thing with email? Likely not.

    Instead, you keep your email application open, waiting for that imminent notification alert to come so you cna check and see what new thing just got delivered to your inbox.

    Perhaps you don’t do this. Perhaps you check email 2–3 times per day, and that’s it. Perhaps you treat email in a way that it allows you to treat your other work better.

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    Perhaps.

    Do you manage your tasks from your email application? Unless you’re using something like ActiveInbox or a similar add-on, then you are using a communication tool as a task management tool. And that doesn’t work.

    Do you put Post-It Notes directly (and exclusively) on your phone to remind you of to do items? You may do this for items that require using the phone, but beyond that I highly doubt it. Yet we do this with email applications without even thinking about it in the same way.

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    The barrier to using a task management application is often because people “feel” or “think” they can use their email application to manage their tasks with folders and the like. You can try, but you won’t be nearly as effective or efficient. I challenge you to use a separate piece of software (or, if you’re using Outlook, use the To Do component) to manage your tasks rather than using your email application to manage your tasks. Stick with it through the initial adjustment, and I bet you’ll see your workflow improve.

    So what’s the bottom line?

    No matter what email app or service you use, unless you put the discipline and boundaries in place when it comes to using this valuable communication tool, you’re doing it wrong.

    So what’s the email problem? It’s not the technology; it’s the people using the technology. And until we fix that email will always appear…broken.

    (Photo credit: A Lot of At Signs via Shutterstock)

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    Mike Vardy

    A productivity specialist who shows you how to define your day, funnel your focus, and make every moment matter.

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    Last Updated on July 8, 2020

    10 Smart Productivity Software to Boost Work Performance

    10 Smart Productivity Software to Boost Work Performance

    Productivity is the ability to perform tasks efficiently and in a timely manner. In today’s busy and competitive business world, productivity is paramount for any business, organization or corporation.

    Productivity is more than just performing tasks successfully. It is about investing and allocating resources, so the company or business can perform to meet its core goals.

    As part of 2019, it is important to commit to new goals. When shopping around for new productivity software keep in mind the following things: cost, reliability, cross-platform compatibility, on the go, technical support, etc.

    In the subsequent sections, we will examine the most recommended productivity software in the marketplace. In addition, we will look at what makes them tick and what separates them from the rest of the pack.

    Projects and Tasks Management

    1. Monday dot com

      Monday dot com was founded to create a team management solution so people connect to workplace processes across any industry. The productivity tool is used in more than 140 countries.

      The user interface is intuitive and impressive. It makes collaboration productive and fun because of its simplicity.

      The tool is deemed to have one of the best user experiences across the mobile and online project and task management platform.

      The product includes usability, customization, admin control, group management and control, private or public control, in-group messaging and more.

      Check out the software here!

      2. Asana

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        The mantra behind Asana’s product is to enable teams from across different organizations to work together effortlessly.

        The software comes with lots of customizations. When you create a project as a user, you can choose between a traditional task view and the kanban-style board view. The dashboard allows you to see the progress on a project, and it includes an excellent advanced set of search tools.

        Also, Asana’s Android and iOS apps do retain the web interface’s clean look and feel.

        Check out the software here!

        3. Trello

          Trello was founded in the summer of 2010 and two years later the platform added 500,000 members. Anyone within sales, marketing, HR and operations can collaborate successfully with this product.

          Moreover, the tool has over 100 plus integrations with Google Drive, Slack, Jira and others. The product works flawlessly across various platforms.

          Some of the well-known features includes is speed, easy-to-use, and set up. The interface includes due dates, assignments, file storage, checklists and more.

          Check out the software here!

          4. Jira

            The Jira software is flexible and heralded as the next-generation project.

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            The software allows teams to design and adapt the software to an organization’s needs. This includes having visibility into long term goals, project roadmaps, status of work, real-time release information and more. In addition, the interface is customizable.

            The Atlassian Cloud does not support multiple separate domains, subdomains or domain aliases in Google Apps.

            Check out the software here!

            5. Evernote Business

              Evernote was founded in 2008 and reached 11 million users by 2011. The company was founded on the premise that their product should address the ever-increasing volume and speed of information.

              The product helps bring together groups of teams because of versatility and functionality. It creates documents, collaboration on projects, store information all a single location.

              Moreover, you can find information quickly and includes effective search capabilities and integrations with existing tools you may already use.

              Check out the software here!

              Communication

              6. Slack

                Slack was founded in 2013 and the tool is heralded as a collaboration hub. Slack is where productivity happens. When you start a new project, hire new staff, deploy a code, review a sales contract, finalize on a budget, Slack covers all of these. Some of the major highlights include highly customizable notifications and seamless integrations with other collaboration and office tools. The free version of the software comes loaded with features, but does not archive old message. So, you have to review what are the best options for your organization or business.

                Check out the software here!

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                7. Spike

                  Newcomer Spike makes emails more conversational by helping teams maintain productivity, communication, and collaboration. All of these are achieved from within their inbox.

                  Spike works on top of any existing email (O365, G suite, and IMAP) turning it into a real-time messenger and making your communication much more functional and efficient.

                  Spike’s features include built-in groups and channels, voice and video calls, email encryption, instant access to all your files, and much more.

                  Check out the software here!

                  Creation

                  8. Office 365

                    Microsoft’s Office 365 could not be excluded from the conversation and especially as it pertains to productivity software.

                    Of course we are all familiar with Word, Excel, PowerPoint, and Outlook. But there is more capabilities that come with it.

                    You have business-class email, online storage space, and teamwork solutions. These services can be accessed from just about anywhere.

                    Within this suite is Microsoft Sway, which is a presentation software and a step above PowerPoint.

                    Check out the software here!

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                    9. Grammarly

                      Grammarly helps to cut down time on editing. Professionals in several industries like law, healthcare, academia, marketing, engineering and journalism use it to provide instant feedback on the accuracy of writing in English.

                      Once you install the extension from Google Chrome, you can get corrections when you are drafting an email, using social media and other apps.

                      Grammarly is AI powered and it’s a wonderful tool to have to check spelling and grammar before a presentation.

                      Check out the software here!

                      Team Analytics

                      10. ActivTrak

                        ActivTrak is a business intelligence tool that allows you to access team behavior analytics. In other words, it is data-driven.

                        The pros include two-factor authentication with active directory integration. You can also automate your alerts and it has an intuitive interface with easy-to-use admin controls.

                        Furthermore, it comes with Google sign-in, iOS app, productivity track, and more. The bottomline is the product offers employee productivity metrics along with team behavior analytics.

                        Check out the software here!

                        The Bottom Line

                        Depending on the size, budget, resources, and immediate needs of your company, not all productivity software will exactly solve your problem. You will have to contact any of the providers above and probe extensively to find the right product that is made for your business.

                        More Productivity Tools

                        Featured photo credit: Domenico Loia via unsplash.com

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