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Why Bringing Your Baggage to Work Hurts You

Why Bringing Your Baggage to Work Hurts You

Here is a shocking statistic for you. It is estimated that between 20 to 50 percent of people’s time at work is completely wasted on trivial and unproductive squabbling!  Guess what the cause of all this is? It is mainly because people carry their emotional baggage into the workplace. It is like a virus, infects the whole office and there is no easy vaccination or cure.

But what is all this baggage and why can’t we leave it at home?

It would be impossible not to carry the emotional scars of your childhood upbringing and broken relationships into the workplace. You cannot be a split personality but there are ways of recognizing that you may have this problem. You can stand back and assess whether this is really affecting your productivity and relationships with your coworkers.

Henry Ford once complained that all he wanted was a pair of hands to do the work but unfortunately, he had to also deal with the whole person. Look at the following types of baggage that you could carry into the workplace:

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  • Insecurity from childhood where you could not rely on your siblings and parents. This is revealed as a lack of trust in the workplace and results in being a control freak.
  • Viewing suggestions and criticism as if it was from your mother-in-law, rather than from your own mother. You tend to use too many filters in interpreting comments on your work.
  • Personal problems and a sense of being a victim or loser are affecting your own morale and those in your team. Negativity oozes out. It is not a pretty sight.
  • Bitterness, resentment and frustration are affecting your productivity.
  • Inability to separate in our minds a coworker from a competitive sibling or a boss from an unsympathetic parent.

Watch the video which explains the most common types of emotional baggage in the workplace, in addition to the pet peeves.

If you are empathetic, supportive, bossy, confrontational or just miserable at home, then you are very likely to carry all these into the workplace and they may be a help or a hindrance. The secret is to exploit your best qualities and leave the worst ones at the door. Easier said than done!

When you have a personal crisis

At some point you may have to face illness, the death of a loved one or go through a difficult break up or divorce. In these cases, it is almost impossible to leave the emotions caused by this suffering at home. This is where the support of colleagues may be invaluable, if you feel that it will help. Your desire for privacy may well prevail and you may wish to go it alone.

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If you feel that your work is going to be negatively affected, then you should think seriously about letting your manager or team leader know.  A sympathetic manager will be able to make allowances in the short term and keep a watchful eye.

On the other hand, if you find that the crisis is affecting your performance on a permanent basis, it may be necessary to get professional help so that you can overcome these obstacles.

Many people have found, myself included, that throwing yourself into work and being totally absorbed is an excellent way of getting through a crisis.

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Watch for the warning signs that your emotional baggage is becoming excess baggage

Look out for the warning signs that emotional baggage is causing friction and frustration in your work environment. Your coworkers, bosses and CEOs are all doing it, so don’t feel you are the only one!  But before you see the speck, look for the beam in your own eye. One or more of these problems may be blocking your career prospects:

  1. You are feeling insecure and you have a sort of persecution complex in that everyone else is against you.
  2. You are becoming stressed and compulsive about things which never bothered you before.
  3. You are always right and you rarely listen to other people’s opinions.
  4. You are too fond of the blame game. When things go wrong, it is never your fault.
  5. You are always complaining and people secretly think that you are a negatron.
  6. You are in denial about any of the above. You have never realized that these actually are creating conflict and resentment.

What you can do to move forward

“Sometimes the past should be abandoned, yes. Life is a journey and you can’t carry everything with you. Only the usable baggage.”- Ha Jin

If you are aware that you are carrying too much baggage, time to opt for the hand luggage and carry just the essentials:

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  • Try not to use your colleagues as sounding boards when you are angry and frustrated.
  • Assess your weaknesses which may well be a product of your upbringing or a difficult previous job.
  • Learn to be more helpful with colleagues.
  • Replace rage and whining with silence as it is not worth wasting your breath on them.
  • Stay away from companies who offer a ‘family’ like atmosphere as you may well find your self embroiled in another family!

Sylvia LaFair, author of ‘Don’t Bring it to Work: Breaking the Family Patterns That Limit Success’, recommends that we must turn all the family baggage into productive and creative energy which will improve working conditions for everyone.

Have you managed to keep your emotional baggage under control at work? Let us know how you did that in the comments below.

Featured photo credit: Emotional baggage/scottnj via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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