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Science Has It: Do These 10 Things To Keep Calm Under Pressure

Science Has It: Do These 10 Things To Keep Calm Under Pressure

Have you ever wondered what is the best way to keep calm under pressure? Perhaps you are dreading giving a musical performance, a talk or having to get through an interview. The pressure is relentless and the brain does not seem to help at all as it is overreacting and you are getting more nervous by the minute. Here are 10 ways you can reverse all that, keep really calm and sail through it.

“The greatest weapon against stress is our ability to choose one thought over another.” –William James.

1. Learn how to defeat the panic signals

When we are in danger or facing a really challenging situation, our minds and bodies go into the ‘fight or flight’ mode. Neither of these is really appropriate when we are about to give a PowerPoint presentation or turn up for an interview!

Stress hormones flood our system and can really help us overcome an emergency. In the long term, we do not need these at all as they can lead to chronic conditions. I know, because it happened to me and led to a state of permanent anxiety which was mistaken for a heart condition, known as angina. After hospitalization, the message was pretty clear. I had to find ways of combating these ‘fight or flight’ reactions. The best way was to train myself to use a relaxation response.

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2. Learn how to breathe properly

One of the most effective ways to train this response is to learn how to breathe properly. Shallow breathing means that the diaphragm muscles are not being used. Thee secret is to inhale deeply so that the chest and stomach are filled with air. If you are lying down, you can easily feel your stomach rising by placing your hands over your belly button area. Then exhale slowly. As you do so, concentrate on the movement you feel and also repeat a mantra such as ‘breathe in’ and ‘breathe out’. Simply put, you are now channelling the autonomic nervous system into much more productive activity which will be extremely useful in fighting the panic response.

3. Learn how to improve your vagal tone

We mentioned the autonomic nervous system above. The principal nerve involved in the calming nervous pathways is the vagus nerve. This is rather long gangling affair which stretches from the brainstem right down into the stomach, intestines, heart and lungs. It is no accident that people use terms like ‘he lost his nerve’ or ‘he hasn’t got the guts’ when stress takes over.

The best way to stimulate this vagus nerve to calm the whole system down so that we feel safe and secure is to improve its tone. You can do this in the following ways:

  • practice meditation or mindfulness
  • generate positive thoughts
  • do exercise or some physical activity
  • increase omega 3 consumption by eating more fish and nuts

 4. Learn how to get things into perspective

Learning how to prioritize and re-evaluate our talents, skills and experience is a great way of building self-esteem. This can also help us to put things into perspective when we are facing a critical challenge. Dr. Andy Martens of the University of Arizona has done some interesting research in this area.

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5. Learn how to avoid negative people

You are in control but not when you are surrounded by anxious, negative and cynical people. Learning how to avoid these people is crucial especially when preparing for an extra stressful event.

6. Learn how to be grateful

When you are under pressure, cortisol is released and functions well as a sort of lubricant for the nervous system. The problem arises when long term, constant stress produces too much cortisol and this in turn can damage the nervous system.

One great way to reduce cortisol is to regularly practise gratitude. Researchers at the University of California Davis, led by Robert Emmons, found that this practice was very effective in reducing cortisol by as much as 23%. There were added benefits in that people were in a better mood and felt better physically and mentally.

7. Learn how to re-label emotions

Esther Sternberg, a researcher at The NIMH has done a lot of research on mind-body interaction. One of her recommendations is that when, under pressure, you are successfully able to re-label the ‘fear or flight’ emotions. For example, fear can become anticipation while dread can become caution. Being under pressure can be simply re-labelled as being courted! If you are successful with this technique you become watchful and aware rather than being frightened and ready to flee.

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8. Learn how to get in the ‘zone’

Now I know saying ‘practice makes perfect’ can sound banal. Is there any scientific evidence that this is really true? Actually, the more you practise something, the more automatic it becomes. Mihaly Csikszentmihalyi has given lots of talks about getting in the ‘zone’ or ‘flow’ where extremely heightened focus and immersion in an activity can lead to really superb performances. There is a perfect match between your skill level and the challenge you are facing.

In fact, time is non-existent and you forget your ego and other physical restraints. One of the ways of achieving the flow is not only practice, but overlearning a skill where you can stretch yourself to new limits. This is essential when you are under pressure. You can refer to some of Mihali Csikszentmihalyi’s books which outline the whole ‘flow’ concept with practical examples of their application in daily life.

9. Learn how to get on auto-pilot

There are experiments which show golfers performing lousy swings after being told that they should watch the position of their elbows. The secret here is that our conscious attention is hijacking our perfectly honed motor skills and we normally perform, speak or run much better than this! Ramping up pressure like this is not helpful. If I tell you to watch your grammar before your presentation, then your performance may be less than your best. Sports teams know all about this pressure when their fans get too enthusiastic and noisy, especially when playing at home.

Just tell yourself that your sweaty palms or beating heart are not signs that you are going to fail! They are just the side effects of somebody who is ready to give the best performance in his or her life. Tell yourself that this test/match/interview/presentation is no big deal. Sian Bellock’s book,‘Choke: What the Secrets of the Brain Reveal About Getting It Right When You Have To.’ is a fascinating insight on this process.

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10. Learn to look after yourself

So, you are under pressure. But what steps are you taking to make sure that your body is going to perform well on the day? That means looking after all the essential maintenance such as diet, sleep, exercise, and relaxation. Did you know that if you have too many carbs in the morning, your blood sugar may fall? That can lead to bad temper, whereas if you get enough protein, this can keep you going for much longer without that annoying sugar crash.

“Calm mind brings inner strength and self-confidence, so that’s very important for good health.” –Dalai Lama

Let us know in the comments below how you manage to stay calm under pressure.

Featured photo credit: Keep calm and carry on/Brandbook.de via flickr.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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