“It’s snowing still,” said Eeyore gloomily. “So it is.” “And freezing.” “Is it?” “Yes,” said Eeyore. “However,” he said, brightening up a little, “we haven’t had an earthquake lately.” ― A.A. Milne
All academic thought, science and philosophy on optimism confirms that a person who demonstrates the attitudes, beliefs and actions of an optimist will live longer, be happier and healthier than a person who does not.
If you want to be good leader then become an Optimistic Leader. This will guarantee you the success of leadership you aspire to.
So Why Is it That Optimists Make Better Leaders? Optimists demonstrate the behaviours and attitudes that support good leadership. Listed below are the 8 reasons why optimists are better leaders.
1. Optimists are Solution Focused
Optimists want to solve problems and improve the situation they are in. They will always focus on finding a solution rather than analysing the issues surrounding the problem.
The solution-based approach that an optimist leader uses promotes creativity and innovative thinking. An optimist is quite comfortable thinking outside of the square; in fact that is where they are their happiest.Advertising
The key questions an optimistic leader will ask when seeking a solution are: What is needed? (Not; what is wrong?). What it going well? (Not: what is going badly?). What practical progress can be made to work toward implementing the solution? How can we measure that the solution is working?
2. Optimists Are Not Afraid Of Failure
Optimists do better than pessimists because their coping strategies are better. They are more resilient and able to quickly “bounce back” from failure and setbacks in life.
An optimist is a risk–taker and is comfortable making tough decisions. They accept the reality of failure and the possibility of making mistakes. An optimist will view failure or mistakes as an opportunity to learn and to make progress. They see failure and set backs in the workplace as a part of life. An optimistic leader is quick to respond and adapt to the situation at hand. They will want to get their teamsmoving forward and back on track as quickly as possible.
Optimists do not seek scapegoats or play the blame game. If mistakes are made they will want to know what went wrong and what could be done differently to avoid making the same mistakes.
3. Optimists Are Great Communicators
Optimists get their energy from people. They are good at creating and keeping long-term relationships. Optimists are comfortable communicating and sharing their desires for a better future or for better solutions.
Optimists understand the importance of engaging and motivating others. They have a commitment to succeed and will speak from the heart rather than using data, reports or research to back them up. To be a good leader you need to be a good communicator and effective at engaging others to share in your vision of the future.Advertising
4. Optimists Are Future Orientated Thinkers
Psychologists have found that optimists are less likely to be controlled by the “Recency Effect”. This is a psychological term that states that the most recent experiences we go through are the ones that we remember. We assume that these experiences will continue in the future. For example if an organisation is experiencing the impact of a recession then taking risk or considering any growth initiatives would be dismissed. The focus would be on getting through the day-to-day activities to survive.
An optimist is a big picture thinker and has a positive view of the future. They would not be looking at what is happening right now or what happened in the past but will be looking at the possibility of the great things that could happen in the future.
5. Optimists Use The Language of Motivation
Sir Winston Churchill was one of the greatest optimistic leaders of all time. He was exceptionally skilled at using the language of motivation. He was able to turn the British people around, despite the fact they were losing the war, to believing in his vision for Britain’s future.
Winston Churchill was immune to the “Regency Effect” (see above). He was able to elicit the belief from the British people that they had a future and that they would win the war despite all odds against them. He gave them hope and made them feel brave. In his speeches he motivated and inspired the British public to believe that they were winners and that surrendering to the Germans was not an option.
Winston Churchill used a strategy in his speeches that was simple and very effective. The first thing he would do was assess the situation and acknowledge the reality of it. He then would present a strategy for overcoming the challenge. Thirdly he would create the vision of what the future would look like when they were successful.
Winston’s Churchill’s strategy was a strategy of an optimist. He believed that things would get better because he knew that he would make it better.Advertising
6. Optimists’ Behaviours Are Infectious
In 2008 research was conducted by the University of California and Harvard called the “Emotional Contagion”. This research looked at happiness and how contagious it was. What the researchers discovered was that when people where surrounded by happy people they are more likely to become happy too. The research even calculated that happiness could spread and impact on people up to three degrees of separation.
Optimists are happy people. Optimistic leaders’ behaviours are infectious and they have a positive impact on the morale and state of happiness of the people they lead.
7. Optimists Value The Principle of Collaboration
Optimists do not like to work alone and will seek others’ thoughts and opinions before making decisions. They believe that the power to change or take action is greatest in a collective team.
Optimists will openly share information and knowledge with others to enable them to fully participate in the decision making process. An optimist leader seeks to have their teams engaged and working together toward a shared purpose and vision. An optimists style of leadership is not one of command and control but one where diversity and the expression of opposing thoughts and opinions are encouraged.
8. Optimists Have A Success Mindset
Optimistic people always focus on the positive aspects of a situation. Their view of life is different to that of a pessimist. The analogy that is used to describe the difference is, that optimists see a glass of water as “half full” whereas a pessimist will see the glass of water as a “half empty”.
An optimist has hope and a belief in a better future. They focus on opportunities instead of obstacles. They understand what motivates and inspires them to live a successful and fulfilled life. Negativity and fear do not belong in their world and in fact are inhibitors to their success in life.Advertising
Research has shown that by having an optimistic view of life you are likely to have a more successful, happier and healthier life, than a person who has a pessimistic view of life. Leaders who are optimists have the ability to envision a better future and they are able to inspire and motivate people to work toward achieving that shared vision of success.
An optimistic leader does not allow their people to wallow in the dark and difficult times. They encourage them to acknowledge the reality of the situation, to plan ahead, take action and work toward a better and more successful future.
Anyone can become an optimistic leader, you just need to learn how. One of the best books I have ever read about how you can increase your level of optimism, is written by Martin Seligman . Martin Seligman provides fantastic tools and strategies for you to use to increase your level of optimism.
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Winston Churchill
Last Updated on January 6, 2021
14 Ideas on How to Measure Productivity to Make Progress
Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”
In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.
For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.
For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.
Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.
Knowing this information we can now better determine what course of action to take with salesperson #1.
Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.
How to Measure Productivity With Management Techniques
Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:
1. Identify Long and Short-Term Goals
Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.
For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.
2. Break Down Goals Into Smaller Weekly Objectives
Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.
Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:
Productivity = number of new customers ÷ number of sales calls made
3. Create a System
Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left?
This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.
You can do the same thing and just adapt it to your business.
Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.
Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.
4. Evaluate, Evaluate, Evaluate!
We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.
If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.
Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.
Just remember that you and your management style contribute directly to your employees’ productivity.
5. Use a Ratings Scale
Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.
Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.
It’s also a good way to track long-term progress and growth in areas that need improvement.
6. Hire “Mystery Shoppers”
This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.
You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.
You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.
7. Offer Feedback Forms
Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.
First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.
Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.
You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.
8. Track Cost Effectiveness
This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.
Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.
Having this information is very useful in forecasting expenses and estimating budgets.
9. Use Self-Evaluations
Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.
Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.
10. Monitor Time Management
This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity.
The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.
While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.
11. Analyze New Customer Acquisition
We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.
Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.
For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.
Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.
Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).
From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.
12. Utilize Peer Feedback
This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.
Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.
Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.
It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.
13. Encourage Innovation and Don’t Penalize Failure
When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.
Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.
Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.
14. Use an External Evaluator
Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.
They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.
While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.
These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.
The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.
The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.
More Productivity Tips
- 50 Ways to Increase Productivity and Achieve More in Less Time
- 35 Quick and Simple Tips for Better Productivity
- 40 Powerful Productivity Quotes From Highly Successful People
Featured photo credit: William Iven via unsplash.com
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