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7 Things Truly Amazing Listeners Do Differently

7 Things Truly Amazing Listeners Do Differently

“We are given two ears, but only one mouth. This is because God knew that listening was twice as hard as talking.” — Anon

How many times have you switched off when somebody is talking to you? This is just one of the questions you should ask yourself if you think that you are a really good listener. Great listening skills are the foundations for effective communication in every walk of life, be they politics, relationships, business, parenting, religion, or international diplomacy.

Here are the seven things that make truly amazing listeners stand out from the crowd. When you read these, you might have to redefine your status of being a great listener, or you might just be able to pat yourself on the back.

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1. They really listen

You know the scene. You mention a curious fact or somebody interesting you met at the weekend and want to tell your friend. The amazing listener will actually listen to what you have to say and will not take this as a cue to start off on their own weekend. This is what they do instead:

  • Encourage you to give more details by asking about why, when and where.
  • Give you their full attention and they never start sending texts while listening.
  • Ask for clarification without giving the impression that they know more or better.
  • They can gently probe to discover fears.

Read the following sample from a nurses’ training guide about how active listening works.

2. They restate in a helpful manner

Because they are really present and giving you their full attention, they can actually restate what you are saying when you are troubled, perplexed or doubtful. They will be able to reiterate the points that can help you reflect and summarize what you are trying to get across. They often use the expression, “I’m hearing that … but you feel …”

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3. They know how to use eye contact

They know how to maintain eye contact. They know instinctively that it is a great help in keeping all the visual distractions at bay. There is nothing worse than a listener who fails to make eye contact, or keeps on shifting his or her gaze around the room, especially at a party or official reception. When Bill Clinton met a journalist in South Africa, his eye contact was more than effective as recounted below:

“Clinton looked me in the eyes and seemed to have a genuine interest in what I was saying. His gaze never left me. He made me feel like the most important person in the room at the time, and Microsoft founder Bill Gates was standing right next to us!”

4. They use body language effectively

Great listeners usually use body language to send the right signals that they are listening. Here is what they are so good at:

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  • Nodding when appropriate.
  • Leaning forward when sitting down.
  • Rarely crossing arms as it can give the impression of defensiveness or closure.
  • Being conscious of how mouth, hands and facial expression can help the speaker.
  • Keeping fidgeting such as drumming fingers under control.
  • Expressing interest and curiosity without being over the top.

5. They can follow up on conversations

There is nothing worse than coming up against a colleague or acquaintance who cannot remember essential facts from a previous exchange. The amazing listener has all this worked out. He or she is skilled at recalling facts. They are often distinguished by the following openers:

  • I remember that you told me you were …
  • How is X coming along?
  • I know you were worried about Y. Have there been any developments?
  • What happened when you asked your boss for that raise?

6. They listen smarter

Let’s face it. These listeners have very few preconceived ideas about what they are going to hear. All too often, bias is the default position when we listen. We give too much importance to our inner voice.

But the skilled listeners approach the story and the storyteller with an open mind so that no time is wasted in getting rid of certain assumptions. They also know that the 80 percent listening time versus the 20 percent speaking time ratio is usually right. They also know that efficient listening is going to prevent misunderstandings and trouble later on. It pays to listen smarter.

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7. They look for the right environment

You know how difficult it is to talk to somebody on the phone or with a desk in front of you. The amazing listeners know that the right listening environment does make a difference. They usually:

  • Move from behind the desk to sit beside the speaker.
  • Remove any other obstacles so that communication is maximized.
  • Make every effort to meet face to face.
  • Always turn off devices and minimize possible interruptions.

Read how counselors are trained to create the right listening environment for troubled children. There are lots of useful tips here for any listening session.

Great listeners are on a winning streak. They have enormous advantages over those who talk too much, dominate conversations and have few empathetic skills. It’s a win-win situation if you really are an amazing listener.

“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.” — Dale Carnegie

Featured photo credit: Symphony of love/ BK and Ben Grey via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on May 23, 2019

Ditch Work Life Balance and Embrace Work Life Harmony

Ditch Work Life Balance and Embrace Work Life Harmony

How do you usually go about your day?

Do you wake up in the morning, get ready for work, and then spend the whole day looking forward to being at home and unwinding?

We often hear about work life balance – having a good balance between work and personal time. Whilst this may sound like a smart idea, it can also imply that we should dedicate at least half of our time to work–and sacrifice time for our “personal life”.

To me, that seems…off balance. Because, the truth is, it’s nearly impossible to split your time equally between the two. And, you may end up stressing out if you’re not able to meet that expectation of balance.

Instead, why not think of having work life harmony instead?

With this mindset, you can actually integrate work into your life in a way that feels more complete. This way, you don’t need to view work and having personal time as separate.

So, how do you achieve work life harmony?

Work Life Harmony Explained

The difference between work life balance and work life harmony is pretty simple. With the former, there is an implication that you have to sacrifice your “life” for work. But, this is the worst way to go about things! How can you truly be at peace in life if you dread 8 hours of your day?

Work life harmony on the other hand, allows your work to be a part of your life. This means that you can choose to be happy both at home, and at work! Work no longer needs to be seen as the ‘bad’ or un-fun activity.

Having work life harmony also ensures you’re truly present in whatever place you find yourself.

Just take a look at Jeff Bezos, CEO of Amazon for example.

He uses a non traditional approach to work by making time for breakfast every morning with his family, doesn’t set his alarm before going to bed, schedules surprisingly few meetings, and still puts aside a few minutes every day to wash his own dishes.

He believes that all his staff should stop trying to achieve a ‘balance’ in their work and personal lives as that implies a trade off. Instead, he envisions a more holistic relationship between the two.

As the world’s richest man, he must be doing something right!

Rethink Time Management

Now, when we think of striking a balance, we usually associate it with time, don’t we? How much time are we spending at work versus how much time are we spending in our personal lives?Are we taking enough time to be with our loved ones, to do meaningful activities with others or even for ourselves, or are we just dedicating all our time to work?

This is the so-called-balance that many struggle with.

With work life harmony, we learn to rethink time management. By re-assessing how you manage your time, you’ll have a lot more of it. It’s incredible how much time can get wasted over the period of a day–especially when you’re not accurately tracking it.

Unfortunately, unless you’re consciously making an effort, your brain is not always the best at making accurate judgement calls when it comes to prioritizing. It tends to have a bias towards short term benefits and short term costs.

As there are often many more options our brains link to short term benefit; when you’re trying to focus on a task that gives you a long term benefit, that task usually becomes low priority. This is otherwise known as Priority Chaos.

In order to overcome this and be in better control of your time, identify the tasks that need the most focus to get accomplished. If it’s a big task, then it’s good to break it down into smaller bite-sized actions that will provide you with a clearer short term benefit.

When setting up tasks, give yourself a time limit. The brain has a bias towards short term benefits, and your attention span is limited, so if your tasks are going to take ages to complete, you’ll end up losing focus… and wasting time.

Once you have all your tasks written down, it’s time to prioritize them. Since you have a time limit, your focus should be on the top priority tasks. By doing this, you will already be able to get more done in less time at work!

Have Passion for What You Do

Managing your time is important in achieving that work life harmony. But, perhaps of greater importance, is loving what you do in life. One of the most effective ways to achieve a work life harmony is to really enjoy, or find a purpose, in what you do for a living. Even though everyone isn’t always lucky enough to find a position that pays them for pursuing their passion, you can strive to find meaning in what you are already doing, or pursue something new entirely!

For example, say you work at an office that sells paper. While many people wouldn’t consider this a world changing pursuit, I beg to differ. Think of all the individuals in the world that rely on paper. From creative types to quantum physics experts, your role at your workplace brings incredible value to many many people all over the world. You will have, without a doubt, helped bring a new idea into existence. Several new ideas to be precise.

So have a think about what you’re doing now. Is it something that allows you to embrace your passion?

Or perhaps you might not even know what it is that you love or enjoy doing. Why not explore and reflect on what gives you joy and contentment? Is there an area or industry that you could see yourself exploring to experience that fulfillment?

Can you find a deeper purpose in what you’re already doing?

When you’re able to find meaning in your work, you’re that much closer to achieving work life harmony.

Don’t Be Intimidated By Obstacles and Limitations

Creating work life harmony is also about understanding yourself–which includes your limitations and past obstacles–as this allows you to become more resilient.

If you never had to experience struggles, challenges or setbacks, then you would never be forced to adapt and mature. So in theory, having to face obstacles in life is actually quite necessary.

Most of us think of setbacks and obstacles as negative. Though, if you’re able to maintain an optimistic attitude, you’ll almost always have a higher chance of success of overcoming those obstacles to reach your eventual goal.

Your attitude towards setbacks will define the outcome of whether you rise from the challenge or remain stuck in it. So, in order to achieve work life harmony, it’s important to have a resilient attitude as challenges will always come your way–especially when you strive to integrate work into your life, and not a separate or dominant part of life.

Delegate When You Need To

Of course, when you want to increase productivity and minimize the time or effort spent, a great way to do so is to delegate!

If you spend a lot of time doing tasks on your own that could be delegated to others (whether at work or at home) you’re losing a lot of precious free time that could otherwise be spent elsewhere.

At the end of the day, we all have a limited amount of time. So we should all be striving to create a harmonious work and living situation where we can find meaning in all that we do.

While an overall goal may be meaningful, not all of the milestones or tasks needed to get there may be meaningful. That’s because we have our strengths and weaknesses, likes and dislikes. Not every task is going to be enjoyable or easy to complete. That’s where delegation comes in.

Delegation simply allows you to leverage time from an external source, thus giving you opportunities to increase your own quality of time. Keep in mind that delegation should be done with deliberate attention, otherwise you may end up over relying on others.

If you find that you’re running into the problem of over delegating, then it may be time to re-evaluate your motivation for doing whatever it is that you’re doing.

Embrace the Circle and Become Happier and More Productive

Living in harmony is about feeling good about the ways in which you spend your time, despite how busy you may be.Your switch from work mode to a more personal mode should be effortless. It’s about integrating your personal life and the things you love into your busy work life!

It all begins with the shift in perspective. Understanding what your passions are, and learning to be resilient, before taking a different approach to the way you manage your time and everyday tasks.

These are steps that you can start taking to move away from balance to harmony. 

Featured photo credit: Photo by Marten Bjork on Unsplash via unsplash.com

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