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11 Differences Between Busy People And Productive People

11 Differences Between Busy People And Productive People

I spent a day with the world’s number one ultraman Kilian Jornet back in 2010. He told me about the difference between his life in the mountains and the life he sees in the city.

Kilian spends most of his life in the mountains. He will run up and down Everest next year. He has already run up and down Kilimanjaro, Aconcagua, Montblanc and Cervino (setting the record for the fastest ascent on each). He says that he knows his destination, but is often doubtful about the exact path – he is very aware of surroundings, of changes in the weather, of loose rocks. He is constantly adjusting his path.

He told me that a few times a year he arrives into the city of Barcelona in his campervan. He parks. He gets out. He sees people walking confidently up and down the street. Everyone is walking with such confidence. They look so sure in their intention. They are sure of their steps… but they have no idea where they are going.

This is one of the differences between busy people and productive people. Read on to find out what this difference is and to get to know 10 more differences.

1. Busy people want to look like they have a mission. Productive people have a mission for their lives.

Busy people hide their doubt about the destination of their lives by acting confident in their little steps.

Productive people allow others to see the doubt in their little steps because they are clear on the destination.

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2. Busy people have many priorities. Productive people have few priorities

Nobody is ever too busy, if they care they will make time. Life is a question of priorities. If you have 3 priorities, you have priorities. If you have 25 priorities, you have a mess.

busy

    The pareto priniciple is that 80% of your desired results come from 20% of your activity. Henry Ford built a fortune not by building better cars, but by building a better system for making cars. Busy people try to make better cars, productive people develop better systems for making cars.

    3. Busy people say yes quickly. Productive people say yes slowly

    Warren Buffet’s definition of integrity is: “You say no to most things”.

    If you don’t say “no” to most things, you are diving your life up into millions of little pieces spread out amongst other people’s priorities. Integrity is that your values are clear and that your time is going to serve those values.

    4. Busy people focus on action. Productive people focus on clarity before action

    To focus on the top 20% of activities, you must gain clarity about what those activities are for yourself. The greatest resource you will ever have to guide you to live a good life is your own personal experience – if well documented. Sadly, most people only document their life in facebook status updates. Keep a diary and take 5 minutes every day to reflect on the past day, on what worked, on what didn’t work; and some time on what inspires you.

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    5. Busy people keep all doors open. Productive people close doors

    As a young person it is good to open options. It is good to want to travel, to learn languages, to climb mountains, to go to university, to work in tech, to live in another country. However, there comes a point in life where one must let go of most options and focus. If my goal this year is to learn spanish – I will speak spanish at the end of the year. If my goal this year is to speak spanish, earn 30% more, travel to 10 countries, get fit, find a girlfriend, go to all the concerts… I will not speak spanish at the end of this year.

    6. Busy people talk about how busy they are. Productive people let their results do the talking

    Stephen King says: “A writer is a producer of words. Produce words: you are a writer. Don’t produce words: you are not a writer”.

    It is a clear binary thing. Talking about writing is not writing. Published authors don’t talk about their next book – they are focussed on producing it. I have grown to have less and less interest in what people tell me that they are going to do – I ask them what they have already done. Past performance is the only good indicator of future performance.

    Feeling productive is not the same as being productive. This is important. I can feel productive while I’m playing minecraft. I can feel unproductive while I’m producing an excellent blog post that will help others take better actions.

    7. Busy people talk about how little time they have. Productive people make time for what is important

    Any time we spend on excuses is time not spent on creation. If you allow yourself to practice excuses, you will get better and better at excuses. Productive people don’t use time as an excuse. An action either supports their highest values and mission, or it does not. If it does not, they don’t do it – even if they have a whole day off.

    There is an Irish saying: “It is better to do something than nothing”.

    This is a lie! It is better to do nothing than to do an action that doesn’t connect with your highest values. Sit still.

    8. Busy people multitask. Productive people focus

    Productive people know about focus.

    Do you know about the Pomodoro technique? It is brutal, but it is effective. Identify a task to be done (for instance, write this blog post). Set a timer to 20 minutes. Work on the task until the time sounds. Any distraction (I must check email, I must get some water, I must go to the bathroom) and you reset the timer to 20. How many pomodoros can you complete in a day?

    9. Busy people respond quickly to emails. Productive people take their time

    Email is a handy list of priorities. The problem: they are other people’s priorities, not yours. If you respond to every email, you are dividing up your life into a thousand tiny bits that serve other people’s priorities.

    There are 3 choices when you first review your email inbox: Delete, Do, Defer. This is not a post on email management, here are a few on managing email overload from Gigaom, Harvard Business Review, Entrepreneur.

    10. Busy people want other people to be busy. Productive people want others to be effective

    Busy managers measure hours of activity, productive managers measure output. Busy managers are frustrated by others looking relaxed, looking like they have time, looking like they are enjoying their work. Productive managers love seeing others enjoy their work, love creating an environment in which others can excel.

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    Busy people are frustrated. They want to be valued for their effort, not for their results.

    There is a Hindu saying: “We have a right to our labour, not to the fruits of our labour”.

    We have a right to enjoy being excellent at our work, not a right to enjoy the car, the house, the money that comes from doing good work. Productivity is about valuing the journey towards excellence, not any moment of activity.

    11. Busy people talk about how they will change. Productive people are making those changes.

    Kilian Jornet doesn’t spend much time talking about what he will do. He talks about what he has done, what he has learnt, what inspires him.

    Spend less time talking about what you will do and dedicate that time to creating the first step. What can you do now that requires the approval of nobody else? What can you do with the resources, knowledge and support that you have now? Do that. It is amazing how the universe rewards the person who stops talking and begins.

    We are born with incredible potential. At the age of 20, the best compliment that can be paid is that you have a lot of potential. At the age of 30, it is still ok. At 40, you have a lot of potential is becoming an insult. At 60, telling someone that they have a lot of potential is probably the cruelest insult that can be made about their life.

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    Don’t let your potential go to waste. Create something amazing. This is its own reward.

    More by this author

    Conor Neill

    Professor of Leadership, President Vistage Spain

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    Last Updated on January 6, 2021

    14 Ideas on How to Measure Productivity to Make Progress

    14 Ideas on How to Measure Productivity to Make Progress

    Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

    In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

    For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

    For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

    Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

    Knowing this information we can now better determine what course of action to take with salesperson #1.

    Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

    How to Measure Productivity With Management Techniques

    Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

    1. Identify Long and Short-Term Goals

    Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

    For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

    2. Break Down Goals Into Smaller Weekly Objectives

    Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

    Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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    Productivity = number of new customers ÷ number of sales calls made

    3. Create a System

    Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

    This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

    You can do the same thing and just adapt it to your business.

    Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

    Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

    4. Evaluate, Evaluate, Evaluate!

    We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

    If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

    Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

    Just remember that you and your management style contribute directly to your employees’ productivity.

    5. Use a Ratings Scale

    Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

    Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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    It’s also a good way to track long-term progress and growth in areas that need improvement.

    6. Hire “Mystery Shoppers”

    This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

    You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

    You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

    7. Offer Feedback Forms

    Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

    First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

    Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

    You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

    8. Track Cost Effectiveness

    This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

    Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

    Having this information is very useful in forecasting expenses and estimating budgets.

    9. Use Self-Evaluations

    Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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    Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

    10. Monitor Time Management

    This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

    Time Management Tips to Improve Productivity

      The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

      While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

      11. Analyze New Customer Acquisition

      We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

      Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

      For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

      Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

      Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

      From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

      12. Utilize Peer Feedback

      This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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      Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

      Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

      It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

      13. Encourage Innovation and Don’t Penalize Failure

      When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

      Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

      Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

      14. Use an External Evaluator

      Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

      They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

      While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

      Final Thoughts

      These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

      The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

      The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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      Featured photo credit: William Iven via unsplash.com

      Reference

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