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Scrum for One

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Scrum for One

Scrum for One

    That’s a funny word, isn’t it? “Scrum.” Scrum is a project management strategy for software development teams. The name comes from rugby (I guess) where it refers to the start of a new play. In the programming world, it’s a technique of coordinating a team’s work without a clear plan, working towards attainable short-term goals, and then repeating the process towards another set of goals – which I suppose is kind of like playing towards a goal in rugby. Except, you know – fewer broken bones. Hopefully.

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    I’m not part of a software development team. I’m not even a programmer. But when I came across an article on Scrum recently, it struck me that, while intended for big, collaborative projects, there were a lot of elements of Scrum that could be adapted pretty well to individual productivity. Although Scrum can be implemented at any stage of a project, it really excels as a way of dealing with projects that have stalled out for some reason – projects that have gotten stuck for lack of resources, lack of direction, even lack of teamwork – and that’s something that happens to all of us at one time or another. Maybe, just maybe, the principles that get teams of programmers back on track can apply to the projects every one of us has gotten stuck on.

    Scrum 101

    Although there are whole textbooks devoted to managing teams and their projects using Scrum, the basic principles are very simple:

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    • Do what you can with what you have. Projects stall because some resource – whether it’s material, knowledge, or manpower – is missing. Usually, though, there are plenty of things that can be done even without those resources – other parts of the system to build, creative workarounds, standards to devise, and so on. During the planning of each stage, and in daily “check-in” meetings along the way, these shortfalls are taken into account and work designed around them so that a lack of resources doesn’t have to create a lack of progress.
    • Constant feedback. As I just mentioned, Scrum encourages daily contact between its team-members, so that a) nobody stalls and holds up the whole project, and b) the collective knowledge of the whole team can be brought to bear on new problems in creative ways. Meetings are short, as short as 15 minutes, and center around three questions:
      1. What have you accomplished so far?
      2. What will you accomplish today?
      3. What’s preventing you from making progress right now?

      These simple questions are meant to identify any “logjams” and break them up before they hold up the entire project.

    • Work towards clearly-defined short-term goals. Scrum projects are, generally-speaking, point-releases of the software under development – that is, they are significant but relatively simple evolutionary improvements of the state of the project at the beginning of the project. For example, a set of new functions could be implemented, an interface designed, a database structure mapped out, and so on. “Write browser” is too big of a project, it’s realization too far off, to make for a meaningful Scrum project; “correct bug in line 1178” too small. Ideally, as each project is completed, the software under development should be in a usable state – Scrum was developed to deal with the contingencies of the software world, where projects often need to be rushed into market to combat a competing project, or just to bring in an income.
    • Sprint. The basic working unit of Scrum is the Sprint – a focused dash towards the completion of the immediate project goals. At the beginning of the Sprint, the team determines exactly what resources are available to them, what they intend to achieve given those resources, and how long they’ll work on it. Then, they work on those objectives, and those objectives only. The Sprint is sacrosanct – its members work on the project they’ve put together and nothing else until the Sprint is completed. It might be a week, it might be 30 days, or anywhere in between – whatever time they’ve agreed on is dedicated solely to the Sprint. When it’s done, team members might rotate out of or into the team, or be assigned to other projects, but until then – they Sprint.

    Scrumming Solo

    Seems to me that, with a little modification, those are pretty good principles for anyone with some big projects on their plate – especially if you, like me, have a tendency to get side-railed. Of course, most of our projects aren’t collaborative, and they’re rarely as compartmentalized as computer programs, either. The idea of developing a project by evolutionary steps, with each step creating a potentially usable end-product, simply doesn’t apply to the kind of long-term projects most of us have as individuals – things like writing a book, learning a foreign language, or earning a promotion.

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    But the idea of Scrum is, I think, very applicable to our personal lives. The whole point is, through a process of constant self-awareness, to identify what’s holding us back, how we can work around it, and where the next few days or weeks should take us. Consider, then, “Scrum for One”:

    • Do what you can with what you have. There are bound to be hang-ups in any project worth doing, and it’s all too easy to look at a project and despair because you don’t have whatever you need to finish it. Well, you may not have what you need to finish, but chances are you have what you need to start, to do at least some of the steps needed to get yourself somewhere close to the finish line. And you can take heart from this peculiarity of Scrum: often, when working under less than ideal circumstances without all the necessities to finish a project, Scrum teams find that either a new solution emerges that’s much more within their grasp or, just as often, that the missing element isn’t really needed in the first place. At the worst, you’ll give yourself the time you need to come up with the missing piece – and meanwhile you’ll be moving inexorably closer to your goal.
    • Constant self-reflection. If you’re a fan of Allen, Covey, or Drucker, you’ve probably already accepted the importance of a weekly review. Scrum for One suggests that more frequent reflection might be helpful – nothing at the scale of a full weekly review, but a few moments of honesty each morning to define the work in front of you and any problems that might be standing in the way. Brainstorm a few minutes to see if you can solve the issue, and if not, put it in your to-do list for later action. A lot of time, just asking “What’s standing in my way?”is enough to trigger a solution – more often than not, the problem lies more in ourselves than in our situation.
    • Work towards clearly-defined, short-term goals. Give yourself a time limit and set a reasonable goal – reasonable, but meaningful – to reach by the end of that period. Projects that stretch out in front of you for months or years are discouraging (which is why so few people write books) while projects that are too small often aren’t very satisfying to complete.
    • Sprint. Sprinting the way Scrum teams do it won’t really work for individuals – you probably have a lot of different roles to play on a day-to-day basis, which means focusing on a single project to the exclusion of everything else is going to be difficult, if its even possible. What you can do, though, is block out a number of hours every day and use them to focus strictly on one project – no distractions, no knocking off early, no nothing until you reach your goal.

    Obviously this isn’t anything like a complete productivity system, but it’s interesting nonetheless. Scrum is a very effective way of managing projects, and is used by software giants like Microsoft as well as tiny start-ups and everything in between. If nothing else, next time you’re stuck, ask yourself the simple question, “What’s standing in my way right now?” and see if that doesn’t lead to “OK, what am I going to do about it?”

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    8 Simple Ways to Be a Better Listener

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    8 Simple Ways to Be a Better Listener

    How would you feel if you were sharing a personal story and noticed that the person to whom you were speaking wasn’t really listening? You probably wouldn’t be too thrilled.

    Unfortunately, that is the case for many people. Most individuals are not good listeners. They are good pretenders. The thing is, true listening requires work—more work than people are willing to invest. Quality conversation is about “give and take.” Most people, however, want to just give—their words, that is. Being on the receiving end as the listener may seem boring, but it’s essential.

    When you are attending to someone and paying attention to what they’re saying, it’s a sign of caring and respect. The hitch is that attending requires an act of will, which sometimes goes against what our minds naturally do—roaming around aimlessly and thinking about whatnot, instead of listening—the greatest act of thoughtfulness.

    Without active listening, people often feel unheard and unacknowledged. That’s why it’s important for everyone to learn how to be a better listener.

    What Makes People Poor Listeners?

    Good listening skills can be learned, but first, let’s take a look at some of the things that you might be doing that makes you a poor listener.

    1. You Want to Talk to Yourself

    Well, who doesn’t? We all have something to say, right? But when you are looking at someone pretending to be listening while, all along, they’re mentally planning all the amazing things they’re going to say, it is a disservice to the speaker.

    Yes, maybe what the other person is saying is not the most exciting thing in the world. Still, they deserve to be heard. You always have the ability to steer the conversation in another direction by asking questions.

    It’s okay to want to talk. It’s normal, even. Keep in mind, however, that when your turn does come around, you’ll want someone to listen to you.

    2. You Disagree With What Is Being Said

    This is another thing that makes you an inadequate listener—hearing something with which you disagree with and immediately tuning out. Then, you lie in wait so you can tell the speaker how wrong they are. You’re eager to make your point and prove the speaker wrong. You think that once you speak your “truth,” others will know how mistaken the speaker is, thank you for setting them straight, and encourage you to elaborate on what you have to say. Dream on.

    Disagreeing with your speaker, however frustrating that might be, is no reason to tune them out and ready yourself to spew your staggering rebuttal. By listening, you might actually glean an interesting nugget of information that you were previously unaware of.

    3. You Are Doing Five Other Things While You’re “Listening”

    It is impossible to listen to someone while you’re texting, reading, playing Sudoku, etc. But people do it all the time—I know I have.

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    I’ve actually tried to balance my checkbook while pretending to listen to the person on the other line. It didn’t work. I had to keep asking, “what did you say?” I can only admit this now because I rarely do it anymore. With work, I’ve succeeded in becoming a better listener. It takes a great deal of concentration, but it’s certainly worth it.

    If you’re truly going to listen, then you must: listen! M. Scott Peck, M.D., in his book The Road Less Travel, says, “you cannot truly listen to anyone and do anything else at the same time.” If you are too busy to actually listen, let the speaker know, and arrange for another time to talk. It’s simple as that!

    4. You Appoint Yourself as Judge

    While you’re “listening,” you decide that the speaker doesn’t know what they’re talking about. As the “expert,” you know more. So, what’s the point of even listening?

    To you, the only sound you hear once you decide they’re wrong is, “Blah, blah, blah, blah, blah!” But before you bang that gavel, just know you may not have all the necessary information. To do that, you’d have to really listen, wouldn’t you? Also, make sure you don’t judge someone by their accent, the way they sound, or the structure of their sentences.

    My dad is nearly 91. His English is sometimes a little broken and hard to understand. People wrongly assume that he doesn’t know what he’s talking about—they’re quite mistaken. My dad is a highly intelligent man who has English as his second language. He knows what he’s saying and understands the language perfectly.

    Keep that in mind when listening to a foreigner, or someone who perhaps has a difficult time putting their thoughts into words.

    Now, you know some of the things that make for an inferior listener. If none of the items above resonate with you, great! You’re a better listener than most.

    How To Be a Better Listener

    For conversation’s sake, though, let’s just say that maybe you need some work in the listening department, and after reading this article, you make the decision to improve. What, then, are some of the things you need to do to make that happen? How can you be a better listener?

    1. Pay Attention

    A good listener is attentive. They’re not looking at their watch, phone, or thinking about their dinner plans. They’re focused and paying attention to what the other person is saying. This is called active listening.

    According to Skills You Need, “active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening—otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.”[1]

    As I mentioned, it’s normal for the mind to wander. We’re human, after all. But a good listener will rein those thoughts back in as soon as they notice their attention waning.

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    I want to note here that you can also “listen” to bodily cues. You can assume that if someone keeps looking at their watch or over their shoulder, their focus isn’t on the conversation. The key is to just pay attention.

    2. Use Positive Body Language

    You can infer a lot from a person’s body language. Are they interested, bored, or anxious?

    A good listener’s body language is open. They lean forward and express curiosity in what is being said. Their facial expression is either smiling, showing concern, conveying empathy, etc. They’re letting the speaker know that they’re being heard.

    People say things for a reason—they want some type of feedback. For example, you tell your spouse, “I had a really rough day!” and your husband continues to check his newsfeed while nodding his head. Not a good response.

    But what if your husband were to look up with questioning eyes, put his phone down, and say, “Oh, no. What happened?” How would feel, then? The answer is obvious.

    According to Alan Gurney,[2]

    “An active listener pays full attention to the speaker and ensures they understand the information being delivered. You can’t be distracted by an incoming call or a Facebook status update. You have to be present and in the moment.

    Body language is an important tool to ensure you do this. The correct body language makes you a better active listener and therefore more ‘open’ and receptive to what the speaker is saying. At the same time, it indicates that you are listening to them.”

    3. Avoid Interrupting the Speaker

    I am certain you wouldn’t want to be in the middle of a sentence only to see the other person holding up a finger or their mouth open, ready to step into your unfinished verbiage. It’s rude and causes anxiety. You would, more than likely, feel a need to rush what you’re saying just to finish your sentence.

    Interrupting is a sign of disrespect. It is essentially saying, “what I have to say is much more important than what you’re saying.” When you interrupt the speaker, they feel frustrated, hurried, and unimportant.

    Interrupting a speaker to agree, disagree, argue, etc., causes the speaker to lose track of what they are saying. It’s extremely frustrating. Whatever you have to say can wait until the other person is done.

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    Be polite and wait your turn!

    4. Ask Questions

    Asking questions is one of the best ways to show you’re interested. If someone is telling you about their ski trip to Mammoth, don’t respond with, “that’s nice.” That would show a lack of interest and disrespect. Instead, you can ask, “how long have you been skiing?” “Did you find it difficult to learn?” “What was your favorite part of the trip?” etc. The person will think highly of you and consider you a great conversationalist just by you asking a few questions.

    5. Just Listen

    This may seem counterintuitive. When you’re conversing with someone, it’s usually back and forth. On occasion, all that is required of you is to listen, smile, or nod your head, and your speaker will feel like they’re really being heard and understood.

    I once sat with a client for 45 minutes without saying a word. She came into my office in distress. I had her sit down, and then she started crying softly. I sat with her—that’s all I did. At the end of the session, she stood, told me she felt much better, and then left.

    I have to admit that 45 minutes without saying a word was tough. But she didn’t need me to say anything. She needed a safe space in which she could emote without interruption, judgment, or me trying to “fix” something.

    6. Remember and Follow Up

    Part of being a great listener is remembering what the speaker has said to you, then following up with them.

    For example, in a recent conversation you had with your co-worker Jacob, he told you that his wife had gotten a promotion and that they were contemplating moving to New York. The next time you run into Jacob, you may want to say, “Hey, Jacob! Whatever happened with your wife’s promotion?” At this point, Jacob will know you really heard what he said and that you’re interested to see how things turned out. What a gift!

    According to new research, “people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates.”[3]

    It’s so simple to show you care. Just remember a few facts and follow up on them. If you do this regularly, you will make more friends.

    7. Keep Confidential Information Confidential

    If you really want to be a better listener, listen with care. If what you’re hearing is confidential, keep it that way, no matter how tempting it might be to tell someone else, especially if you have friends in common. Being a good listener means being trustworthy and sensitive with shared information.

    Whatever is told to you in confidence is not to be revealed. Assure your speaker that their information is safe with you. They will feel relieved that they have someone with whom they can share their burden without fear of it getting out.

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    Keeping someone’s confidence helps to deepen your relationship. Also, “one of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.”[4]

    Be like a therapist: listen and withhold judgment.

    NOTE: I must add here that while therapists keep everything in a session confidential, there are exceptions:

    1. If the client may be an immediate danger to himself or others.
    2. If the client is endangering a population that cannot protect itself, such as in the case of a child or elder abuse.

    8. Maintain Eye Contact

    When someone is talking, they are usually saying something they consider meaningful. They don’t want their listener reading a text, looking at their fingernails, or bending down to pet a pooch on the street. A speaker wants all eyes on them. It lets them know that what they’re saying has value.

    Eye contact is very powerful. It can relay many things without anything being said. Currently, it’s more important than ever with the Covid-19 Pandemic. People can’t see your whole face, but they can definitely read your eyes.

    By eye contact, I don’t mean a hard, creepy stare—just a gaze in the speaker’s direction will do. Make it a point the next time you’re in a conversation to maintain eye contact with your speaker. Avoid the temptation to look anywhere but at their face. I know it’s not easy, especially if you’re not interested in what they’re talking about. But as I said, you can redirect the conversation in a different direction or just let the person know you’ve got to get going.

    Final Thoughts

    Listening attentively will add to your connection with anyone in your life. Now, more than ever, when people are so disconnected due to smartphones and social media, listening skills are critical.

    You can build better, more honest, and deeper relationships by simply being there, paying attention, and asking questions that make the speaker feel like what they have to say matters.

    And isn’t that a great goal? To make people feel as if they matter? So, go out and start honing those listening skills. You’ve got two great ears. Now use them!

    More Tips on How to Be a Better Listener

    Featured photo credit: Joshua Rodriguez via unsplash.com

    Reference

    [1] Skills You Need: Active Listening
    [2] Filtered: Body language for active listening
    [3] Forbes: People Will Like You More If You Start Asking Follow-up Questions
    [4] TAFE NSW Sydney eLearning Moodle: Confidentiality

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