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Punctuality Counts

Punctuality Counts

Punctuality Counts

    For years, I could be counted on to be late. Got a lunch meeting at 11:30 am? Dustin will be there at 11:40. Got a class at 9:00am? Dustin will be there at 9:20. Is there a meeting at 6:00 pm? Dustin’s there by 6:30. Work hours are 8:30 am to 5 pm? I’m in by 9:00.

    People joked about it. It was my “thing” — I was on “Dustin time”. It was all very funny — until I realized that the same people that joked about it showed, time and again, that they didn’t trust me to get things done — that, indeed, they saw me as an incompetent person who couldn’t even get it together enough to be on time.

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    Being punctual matters, at least in today’s Western societies. Being on time, every time, conveys far more than just a good sense of timing. It tells people that you’re on top of things, that you’re organized, that you can be counted on, that you value them, and, ultimately, that you value yourself.

    Punctuality shows mastery

    Being on time consistently shows everyone around you that you are the master of your life. It demonstrates foresight — the ability to predict possible hang-ups — and adaptability — the ability to change your plans to accommodate those hang-ups.

    On the other hand, being late all the time shows that you are a victim of the winds of fate, that you’re incapable of anticipating possible problems and either dealing with them or altering your course to avoid them. It sends the message that you’re harassed by time, not in control of it.

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    Punctuality shows competence

    Someone who shows, over and over, that they are the master of their time is someone who will be taken seriously in areas far removed from time management. That foresight and adaptability that gets you where you need to be, when you need to be there, tells the people around you that you can handle whatever is thrown at you.

    Conversely, people assume that if the chronically late person can’t even consider the possibility of a little extra traffic, s/he won’t be able to consider other obstacles that might stand in the way of getting a project or task done.

    Punctuality shows integrity

    Punctuality is also a trust issue. When you make an appointment, you are making a commitment to be where you said you’d be when you said you’d be there. The only way you build up other people’s trust in you is by consistently meeting your commitments — and that starts with being punctual. The person who is always on time is someone others can trust to be as good as their word.

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    In contrast, the person who is perpetually late is, plain and simple, someone who lies to you repeatedly. You said you’d be here at 9 o’clock, but you’re not here; if your word isn’t good enough about something as trivial as showing up on time, how can your word be any good about anything more important?

    Punctuality shows you value people

    People are busy — too busy to be waiting on you while their other work goes unfinished. Being punctual shows, clearly and truly, that you value their time and, by extension, that you value them as a person. It says, “Let’s make this time we’ve arranged as productive as possible so we can both get on with all our other important stuff.”

    Compare that with the attitude of the chronically late person who, when confronted, says, “But I’m always on time for the things that are important.” The message this sends is that, when I’m late, it’s because I really don’t feel that whatever I’m late for is all that important — if it were a date with a cute woman or man I met at the Starbucks, I’d have been on time; if it were a Moby concert, I’d have been on time; but since it’s just a meeting about the status of the big project I’m working on, I feel I can be late.

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    There’s another kind of always-late person: the person who makes a “big entrance”, using their lack of punctuality to show their status. Let’s face it — showing off your importance by having other people sit and wait on you clearly says “you’re not important to me.” And everyone knows the solution — don’t show up, or wait until the moment’s just right, and stab that high-and-mighty loser in the back. If you like to make the grand entrance, don’t worry — someday soon you’ll make a grand entrance to an empty room.

    Punctuality shows you value yourself

    Finally, being on time shows you value your time — and yourself. First of all, being repeatedly late is a self-destructive behavior — why else would you risk not landing the big client, losing your job, or insulting those around you? And everyone knows that most self-destructive behavior follows from low self-esteem. Even if it’s not true, that’s the perception you’re allowing others.

    Second of all, punctuality shows that your time is too valuable to waste stuck in traffic, on the phone dealing with trivial matters, or otherwise occupied in anything other than the business at hand. Being late demonstrates, plainly and clearly, that you’re interruptible, that your work is never as high a priority as whatever trivial thing comes along, and that you’re unwilling to set priorities in your own life. If that’s the case, why should anyone else care about your time? Why shouldn’t they interrupt you whenever they feel like it, dump meaningless busy-work on you, or dismiss you entirely?

    It took me a while to figure all this out (late to the party, as usual) but once I did, I made a concerted effort to be on time — or, usually, early — for every appointment. With few exceptions, I am on time, too — and every exception is an opportunity for me to learn how better to manage the same circumstances next time.

    If you’re perpetually late, it’s time to stop — right now, not 10 minutes from now. Consider the message you’re sending to those around you, and consider the message you’d like to be sending, and act immediately to match those two up.

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    The Gentle Art of Saying No

    The Gentle Art of Saying No

    No!

    It’s a simple fact that you can never be productive if you take on too many commitments — you simply spread yourself too thin and will not be able to get anything done, at least not well or on time.

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    But requests for your time are coming in all the time — through phone, email, IM or in person. To stay productive, and minimize stress, you have to learn the Gentle Art of Saying No — an art that many people have problems with.

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    What’s so hard about saying no? Well, to start with, it can hurt, anger or disappoint the person you’re saying “no” to, and that’s not usually a fun task. Second, if you hope to work with that person in the future, you’ll want to continue to have a good relationship with that person, and saying “no” in the wrong way can jeopardize that.

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    But it doesn’t have to be difficult or hard on your relationship. Here are the Top 10 tips for learning the Gentle Art of Saying No:

    1. Value your time. Know your commitments, and how valuable your precious time is. Then, when someone asks you to dedicate some of your time to a new commitment, you’ll know that you simply cannot do it. And tell them that: “I just can’t right now … my plate is overloaded as it is.”
    2. Know your priorities. Even if you do have some extra time (which for many of us is rare), is this new commitment really the way you want to spend that time? For myself, I know that more commitments means less time with my wife and kids, who are more important to me than anything.
    3. Practice saying no. Practice makes perfect. Saying “no” as often as you can is a great way to get better at it and more comfortable with saying the word. And sometimes, repeating the word is the only way to get a message through to extremely persistent people. When they keep insisting, just keep saying no. Eventually, they’ll get the message.
    4. Don’t apologize. A common way to start out is “I’m sorry but …” as people think that it sounds more polite. While politeness is important, apologizing just makes it sound weaker. You need to be firm, and unapologetic about guarding your time.
    5. Stop being nice. Again, it’s important to be polite, but being nice by saying yes all the time only hurts you. When you make it easy for people to grab your time (or money), they will continue to do it. But if you erect a wall, they will look for easier targets. Show them that your time is well guarded by being firm and turning down as many requests (that are not on your top priority list) as possible.
    6. Say no to your boss. Sometimes we feel that we have to say yes to our boss — they’re our boss, right? And if we say “no” then we look like we can’t handle the work — at least, that’s the common reasoning. But in fact, it’s the opposite — explain to your boss that by taking on too many commitments, you are weakening your productivity and jeopardizing your existing commitments. If your boss insists that you take on the project, go over your project or task list and ask him/her to re-prioritize, explaining that there’s only so much you can take on at one time.
    7. Pre-empting. It’s often much easier to pre-empt requests than to say “no” to them after the request has been made. If you know that requests are likely to be made, perhaps in a meeting, just say to everyone as soon as you come into the meeting, “Look guys, just to let you know, my week is booked full with some urgent projects and I won’t be able to take on any new requests.”
    8. Get back to you. Instead of providing an answer then and there, it’s often better to tell the person you’ll give their request some thought and get back to them. This will allow you to give it some consideration, and check your commitments and priorities. Then, if you can’t take on the request, simply tell them: “After giving this some thought, and checking my commitments, I won’t be able to accommodate the request at this time.” At least you gave it some consideration.
    9. Maybe later. If this is an option that you’d like to keep open, instead of just shutting the door on the person, it’s often better to just say, “This sounds like an interesting opportunity, but I just don’t have the time at the moment. Perhaps you could check back with me in [give a time frame].” Next time, when they check back with you, you might have some free time on your hands.
    10. It’s not you, it’s me. This classic dating rejection can work in other situations. Don’t be insincere about it, though. Often the person or project is a good one, but it’s just not right for you, at least not at this time. Simply say so — you can compliment the idea, the project, the person, the organization … but say that it’s not the right fit, or it’s not what you’re looking for at this time. Only say this if it’s true — people can sense insincerity.

    Featured photo credit: Pexels via pexels.com

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