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Determine Intent & Destroy Misunderstanding

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Determine Intent & Destroy Misunderstanding

“Never attribute to malice that which is adequately explained by stupidity.” -Robert J. Hanlon

In the classic 70s sitcom Three’s Company, many punchlines were the result of misunderstanding: whether it was the late John Ritter as chef Jack Tripper being mistaken as a gay man by his landlord, Mr. Roper, or a later landlord named Mr. Furley overhearing innocent talk and mistaking it for sexual innuendo — we could always count on the laughs to come quick and hard because assumptions bloomed like flowers and careful questioning was out of the, well, question.

Of course, Three’s Company wouldn’t be so funny if more characters weren’t so blind to believe based on their own limited worldview, like Chrissy Snow stereotyped as the “dumb blonde”, a tradition that continues in many comedy shows today.

It’s true misunderstandings can make us laugh in real life, but they also cause a lot of conflict: on the Internet, heated arguments erupt like acne boils into flamewars because two people at odds with each other would rather assume the other side’s position and cast their own filters, instead of being curious and learning. The same is true offline, although the greater bandwidth we have face-to-face gives us more benefit to clarify things with a gentle smile and shrug in realtime. Still, as we’ve witnessed from cultural clashes and bitter battles over little things (that’s how they look to “outsiders”), there’s always much to gain from getting the story straight, and the focus of this thinklet, intent.

What’s the big deal about intent?

Gavel by noyava.

    Photo by noyava

    In criminal law, intention can make the difference between getting a life sentence vs. a few years, or in rarer cases, not being imprisoned at all — as the quote I chose above serves to illustrate, there’s a significant difference between malice (which nets the most serious punishments) and stupidity, which is why wordy lawyers may advise their client to act dumb, or even insane. Or blame foodstuffs.

    Outside of a court and in your personal life, no good communicator’s toolbox lacks a robust process to determine intent. It’s true there just happen to be some sociopaths who, in the spirit of The Joker, will never tell you the straight story. But you can’t make possibly make exceptions for every case, so on a practical basis, they don’t count. By far and large, most people will be reasonable and willing to explain their perspective so you both have a better — and mutual — understanding.

    How do you do it?

    Surprisingly simple. Like this:

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    “Please explain what you mean?”

    I’m shocked it isn’t done more.

    You can vary this in a number of ways, from the two-word “Details please?” to a flourish-filled and elaborate “Pardon my misunderstanding, but could you please shine a light on where you’re coming from?” The exact verbiage depends on your personal style, but the end result is the same: it opens the other person up and encourages them to talk.

    Wait — don’t step in yet! Wait until they’re finished. (If you’re in a live conversation. Obviously, this doesn’t apply on a web forum.)

    Being a good listener can show respect, but it also demonstrates willingness to learn, even if you feel angry towards them. Missing pieces come into play, and that added information can change the whole “gravity” of the situation.

    Good for rude questions too

    Have you, especially if you’re a woman, been asked about your weight by a stranger? It’s almost always nosy and intrusive, and you may be asking yourself, “Why are they asking me?” In which case, you might as well say it out loud, firmly but pleasantly:

    “Why do you ask?”

    Their response will help clarify their intent, their motivation behind asking you. Whether it was out of sheer curiosity or veiled prejudice popping to the surface, you’ll hopefully now know.

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    I’ve heard this to-the-point technique used with great effect by several of my friends, and it serves the purpose of putting them in a position to explain themselves, instead of making you feel awkward.

    I know when it’s not easy

    There may be times on the Net when you’re paragraphs-deep into a response that’ll wear out your scroll wheel and (maybe) prove you’re right. But you know what? You won’t, can’t succeed in changing minds by force. You present why you believe something, and it’s more likely the other person will change their own mind. Certainly, you can be a positive influence, but you aren’t doing a Jedi Mind Trick. (Although some of us wish we could.)

    Jedi Council 2007 by Zeetz Jones.

      Photo by Zeetz Jones

      In really tense times, you may find it difficult to be the better person and humble yourself. You may find it hard to even ask “Why?”, and fall back on assuming the other person is just a jackass.

      But oh, how often I’ve been wrong because of that: we all have our bad days. It’s a shame when two people have a bad day and ram into each other (whether physically, textually, or otherwise) and assault each other — just makes the day worse.

      (Some people are jerks. But you shouldn’t leap to that conclusion without a quick-yet-reliable “barometer of intent”.)

      Truth: it’s unarguably better to brighten someone else’s day, and enrich your own too. Which is another reason why determining intent is so important.

      There’s an anecdote I love, and you may’ve heard it before — if so, great! Everyone should keep this fresh in mind:

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      A man and his daughter are on a bus, and the little girl is bawling her eyes out and making a racket. Everyone can hear it, and an angry lady in the back goes, “Hmph! What a badly-behaved child. Must be an awful father who can’t control his young.”

      So angry lady barges forward and gets into a confrontation. She does not ask. She does not exhibit the slightest iota of curiosity. She barks, “Tell your kid to shut up! She’s disturbing everyone!”

      Of course she is.

      But what angry lady doesn’t know is the girl’s mother, the man’s wife, was just in a severe car accident and following an extended stay, they’re on their way home from the hospital. (They aren’t in a car because the family vehicle was ruined beyond recognition.)

      The chances of you coming across a situation exactly like that would be rare, I hope, but it concisely illustrates why determining intent, motivation, and context are so important. Intent can be thought of as pre-action, and while I’m sure the little girl didn’t have much control over her emotions at the moment, her tears undeniably happened because her mum just passed away.

      But yes, I know it’s not easy.

      You’ll have to practice, like I have. It does become easier with experience — doing it lots, over and over. Living life. As each & all of us do.

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      Sunset & the Thinker by Esparta.

        Photo by Esparta

        Remember that: pre-action

        Intent includes ideas. Execution of ideas springs forth from that bedrock. Thinkers who intend to do something, then get it done.

        The end result may be the “final destination” of the journey of an idea, but is impossible without the road traveled. I’m not being over-philosophical, I’m merely demonstrating the process of human behavior.

        We all have feelings we don’t act on. Conversely, we have actions we didn’t think much about (and there’s healthy and unhealthy varieties of impulsive behavior). But somewhere in the middle, towards the beginning, is our intent, and the intent remains valid (and admissible in a court of law, as premeditated murder makes clear), even if an action is carried out. And in case you’re wondering, since it is a famous quip, good intentions only pave the “road to hell” if you don’t live up to your actions.

        We can’t easily forget pain. As we continue to unravel the mystery of the human brain, some recent studies have even shown that hurt feelings are worse than pain. Conclusively, we don’t know yet. But I do know that a quick-check of someone’s intent, up-front, will be the fulcrum on which your future communication turns. If someone blatantly doesn’t answer earnestly or insults you back unreasonably, then no shared discussion can take place — at least, not for now. Perhaps they’ll cool down, change their intention to butt heads, and apologize. Perhaps not.

        But regardless of external circumstances, the fact remains: you’re in control of yourself, and you can distance yourself and engage in conversations where you’ve determined the intent is beneficial for everyone involved.

        “Intent is not a thought, or an object, or a wish. Intent is what can make a man succeed when his thoughts tell him that he is defeated. It operates in spite of the warrior’s indulgence. Intent is what makes him invulnerable. Intent is what sends a shaman through a wall, through space, to infinity.” -Carlos Castaneda

        That applies to women, too. I wish the English language had better pronouns.

        Best of hope — and in the comments, as I like to say, unleash your stories of intent!

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        Last Updated on July 20, 2021

        How to Overcome the Fear of Public Speaking (A Step-by-Step Guide)

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        How to Overcome the Fear of Public Speaking (A Step-by-Step Guide)

        You’re standing behind the curtain, just about to make your way on stage to face the many faces half-shrouded in darkness in front of you. As you move towards the spotlight, your body starts to feel heavier with each step. A familiar thump echoes throughout your body – your heartbeat has gone off the charts.

        Don’t worry, you’re not the only one with glossophobia(also known as speech anxiety or the fear of speaking to large crowds). Sometimes, the anxiety happens long before you even stand on stage.

        Your body’s defence mechanism responds by causing a part of your brain to release adrenaline into your blood – the same chemical that gets released as if you were being chased by a lion.

        Here’s a step-by-step guide to help you overcome your fear of public speaking:

        1. Prepare yourself mentally and physically

        According to experts, we’re built to display anxiety and to recognize it in others. If your body and mind are anxious, your audience will notice. Hence, it’s important to prepare yourself before the big show so that you arrive on stage confident, collected and ready.

        “Your outside world is a reflection of your inside world. What goes on in the inside, shows on the outside.” – Bob Proctor

        Exercising lightly before a presentation helps get your blood circulating and sends oxygen to the brain. Mental exercises, on the other hand, can help calm the mind and nerves. Here are some useful ways to calm your racing heart when you start to feel the butterflies in your stomach:

        Warming up

        If you’re nervous, chances are your body will feel the same way. Your body gets tense, your muscles feel tight or you’re breaking in cold sweat. The audience will notice you are nervous.

        If you observe that this is exactly what is happening to you minutes before a speech, do a couple of stretches to loosen and relax your body. It’s better to warm up before every speech as it helps to increase the functional potential of the body as a whole. Not only that, it increases muscle efficiency, improves reaction time and your movements.

        Here are some exercises to loosen up your body before show time:

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        1. Neck and shoulder rolls – This helps relieve upper body muscle tension and pressure as the rolls focus on rotating the head and shoulders, loosening the muscle. Stress and anxiety can make us rigid within this area which can make you feel agitated, especially when standing.
        2. Arm stretches – We often use this part of our muscles during a speech or presentation through our hand gestures and movements. Stretching these muscles can reduce arm fatigue, loosen you up and improve your body language range.
        3. Waist twists – Place your hands on your hips and rotate your waist in a circular motion. This exercise focuses on loosening the abdominal and lower back regions which is essential as it can cause discomfort and pain, further amplifying any anxieties you may experience.

        Stay hydrated

        Ever felt parched seconds before speaking? And then coming up on stage sounding raspy and scratchy in front of the audience? This happens because the adrenaline from stage fright causes your mouth to feel dried out.

        To prevent all that, it’s essential we stay adequately hydrated before a speech. A sip of water will do the trick. However, do drink in moderation so that you won’t need to go to the bathroom constantly.

        Try to avoid sugary beverages and caffeine, since it’s a diuretic – meaning you’ll feel thirstier. It will also amplify your anxiety which prevents you from speaking smoothly.

        Meditate

        Meditation is well-known as a powerful tool to calm the mind. ABC’s Dan Harris, co-anchor of Nightline and Good Morning America weekend and author of the book titled10% Happier , recommends that meditation can help individuals to feel significantly calmer, faster.

        Meditation is like a workout for your mind. It gives you the strength and focus to filter out the negativity and distractions with words of encouragement, confidence and strength.

        Mindfulness meditation, in particular, is a popular method to calm yourself before going up on the big stage. The practice involves sitting comfortably, focusing on your breathing and then bringing your mind’s attention to the present without drifting into concerns about the past or future – which likely includes floundering on stage.

        Here’s a nice example of guided meditation before public speaking:

        2. Focus on your goal

        One thing people with a fear of public speaking have in common is focusing too much on themselves and the possibility of failure.

        Do I look funny? What if I can’t remember what to say? Do I look stupid? Will people listen to me? Does anyone care about what I’m talking about?’

        Instead of thinking this way, shift your attention to your one true purpose – contributing something of value to your audience.

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        Decide on the progress you’d like your audience to make after your presentation. Notice their movements and expressions to adapt your speech to ensure that they are having a good time to leave the room as better people.

        If your own focus isn’t beneficial and what it should be when you’re speaking, then shift it to what does. This is also key to establishing trust during your presentation as the audience can clearly see that you have their interests at heart.[1]

        3. Convert negativity to positivity

        There are two sides constantly battling inside of us – one is filled with strength and courage while the other is doubt and insecurities. Which one will you feed?

        ‘What if I mess up this speech? What if I’m not funny enough? What if I forget what to say?’

        It’s no wonder why many of us are uncomfortable giving a presentation. All we do is bring ourselves down before we got a chance to prove ourselves. This is also known as a self-fulfilling prophecy – a belief that comes true because we are acting as if it already is. If you think you’re incompetent, then it will eventually become true.

        Motivational coaches tout that positive mantras and affirmations tend to boost your confidents for the moments that matter most. Say to yourself: “I’ll ace this speech and I can do it!”

        Take advantage of your adrenaline rush to encourage positive outcome rather than thinking of the negative ‘what ifs’.

        Here’s a video of Psychologist Kelly McGonigal who encourages her audience to turn stress into something positive as well as provide methods on how to cope with it:

        4. Understand your content

        Knowing your content at your fingertips helps reduce your anxiety because there is one less thing to worry about. One way to get there is to practice numerous times before your actual speech.

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        However, memorizing your script word-for-word is not encouraged. You can end up freezing should you forget something. You’ll also risk sounding unnatural and less approachable.

        “No amount of reading or memorizing will make you successful in life. It is the understanding and the application of wise thought that counts.” – Bob Proctor

        Many people unconsciously make the mistake of reading from their slides or memorizing their script word-for-word without understanding their content – a definite way to stress themselves out.

        Understanding your speech flow and content makes it easier for you to convert ideas and concepts into your own words which you can then clearly explain to others in a conversational manner. Designing your slides to include text prompts is also an easy hack to ensure you get to quickly recall your flow when your mind goes blank.[2]

        One way to understand is to memorize the over-arching concepts or ideas in your pitch. It helps you speak more naturally and let your personality shine through. It’s almost like taking your audience on a journey with a few key milestones.

        5. Practice makes perfect

        Like most people, many of us are not naturally attuned to public speaking. Rarely do individuals walk up to a large audience and present flawlessly without any research and preparation.

        In fact, some of the top presenters make it look easy during showtime because they have spent countless hours behind-the-scenes in deep practice. Even great speakers like the late John F. Kennedy would spend months preparing his speech beforehand.

        Public speaking, like any other skill, requires practice – whether it be practicing your speech countless of times in front of a mirror or making notes. As the saying goes, practice makes perfect!

        6. Be authentic

        There’s nothing wrong with feeling stressed before going up to speak in front of an audience.

        Many people fear public speaking because they fear others will judge them for showing their true, vulnerable self. However, vulnerability can sometimes help you come across as more authentic and relatable as a speaker.

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        Drop the pretence of trying to act or speak like someone else and you’ll find that it’s worth the risk. You become more genuine, flexible and spontaneous, which makes it easier to handle unpredictable situations – whether it’s getting tough questions from the crowd or experiencing an unexpected technical difficulty.

        To find out your authentic style of speaking is easy. Just pick a topic or issue you are passionate about and discuss this like you normally would with a close family or friend. It is like having a conversation with someone in a personal one-to-one setting. A great way to do this on stage is to select a random audience member(with a hopefully calming face) and speak to a single person at a time during your speech. You’ll find that it’s easier trying to connect to one person at a time than a whole room.

        With that said, being comfortable enough to be yourself in front of others may take a little time and some experience, depending how comfortable you are with being yourself in front of others. But once you embrace it, stage fright will not be as intimidating as you initially thought.

        Presenters like Barack Obama are a prime example of a genuine and passionate speaker:

        7. Post speech evaluation

        Last but not the least, if you’ve done public speaking and have been scarred from a bad experience, try seeing it as a lesson learned to improve yourself as a speaker.

        Don’t beat yourself up after a presentation

        We are the hardest on ourselves and it’s good to be. But when you finish delivering your speech or presentation, give yourself some recognition and a pat on the back.

        You managed to finish whatever you had to do and did not give up. You did not let your fears and insecurities get to you. Take a little more pride in your work and believe in yourself.

        Improve your next speech

        As mentioned before, practice does make perfect. If you want to improve your public speaking skills, try asking someone to film you during a speech or presentation. Afterwards, watch and observe what you can do to improve yourself next time.

        Here are some questions you can ask yourself after every speech:

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        • How did I do?
        • Are there any areas for improvement?
        • Did I sound or look stressed?
        • Did I stumble on my words? Why?
        • Was I saying “um” too often?
        • How was the flow of the speech?

        Write everything you observed down and keep practicing and improving. In time, you’ll be able to better manage your fears of public speaking and appear more confident when it counts.

        If you want even more tips about public speaking or delivering a great presentation, check out these articles too:

        Reference

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