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Simple Is Good, but Simplifying the Cause of a Problem Is Bad

Simple Is Good, but Simplifying the Cause of a Problem Is Bad

Have you ever noticed we typically attempt to solve problems without fully understanding them? We develop a solution before we actually understand what we are looking at. We never actually solve the problem when this occurs.

We fall into a trap when we overlook problems. Have you ever had an uncomfortable feeling when you just knew what you were doing conflicts with what you know you should be doing? This is called cognitive dissonance and we have all had this feeling. Yet, cognitive dissonance can be a powerful motivator for changing your behavior. Think of the need for exercise. People will find all kinds of excuses to explain away their unhealthy habit of not exercising. Yet, they know they should be doing it. At some point, this uncomfortable feeling may assist them in changing their behavior, but they need a method to help them change.

Developing an Alternative Future

    We must strive to fix problems by analyzing potential causes. This brings to mind a quote from Helen Keller as often times we fail to see what is right in front of us.

    “The only thing worse than being blind is having sight but no vision.”

    One such method we can use to assist us is a futures research method focusing on in-depth analysis of current problems called Causal Layer Analysis (CLA). CLA was developed by Sohail Inayatullah and provides us a way to develop alternative futures. [1] So, what exactly is CLA and how can we use it? To answer this, let’s look at how we can use it to move past assumptions and biases in developing alternative futures for a problem.

    How Causal Layer Analysis Makes the Invisible Visible

    CLA possesses 4 dimensions; where dimensions 1 and 2 are the most visible and dimensions 3 and 4 are deeper (less visible).[2]

    Four Dimensions of CLA

    1. The Litany (day-to-day) future where solutions to problems are typically short term.
    2. Systemic Causes focused on social, economic, and political issues.
    3. The Worldview or the big picture paradigm informing what we think our reality is.
    4. The Myth or Metaphor where the deep unconscious story resides.

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      Let’s take a look at how each dimension is framed, questions to ask for each, and an example of each. [3]

      Dimension 1: Litany

      Here we are defining the problem. This is our unquestioned view of reality. For example, I am a former foster child and active in research to improve the current state of the foster care system. Think of our earlier discussion on cognitive dissonance. Whenever the deep issues in foster care are discussed, people tend to shut down and fail to engage in conversation. Instead, they view the conversation as an attack. They know there has to be a better way (and that the system is failing), yet they stick with the model they are comfortable with.

      Questions to ask in this dimension:

      • What is the issue?
      • How is the issue being reported in the media?
      • What are the known facts?
      • What is widely believed and not questioned?

      Litany example: The foster care system is surrounded with a ‘litany’ of problems. The insane reality of the foster care system can be summed up through these 5 key points:[4]

      • Often times you are stuck in a bad situation (either with your biological family or in foster care). If you fail to “win the lottery” and get adopted by a good family, you could be stuck in a horrific life.
      • Foster parents and the foster care system “may not” (notice how I said “may not”) have a childs best interest in mind.
      • A child can be surrounded and literally changed by bad influences.
      • Kids often disappear into the foster care system. Essentially, they are a life discarded.
      • Children get stuck in a viscous cycle of failure.

      Dimension 2: Systemic Causes

      Here we are looking at the systemic analysis and conducting an audit of the causes to the problem.

      Systemic Causes example: The Kansas foster care system is privatized. Yet, the system is in a state of crisis as more and more children are entering the foster care system. The current solution is to spend more; however, there is a strong positive correlation between spending more and the increased number of children entering foster care. This could be due to the fact that the contract ceases payment to contractors once a child leaves the foster care system. [5] Furthermore, the more children ente ring the system creates a need for more foster parents, for which there is already a shortage.

      Questions to ask in this dimension:

      • What factors are influencing the issue?
      • Who is involved?
      • What are the underlying causes?

      Let’s look at a tool we can use to help us in this dimension.

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      The Futures Wheel

      The futures wheel can assist us in anticipating future issues. This also helps us create new possibilities by seeing the world from an unconnected to a complex connected reality. [6]

      Continuing with our foster care example, let’s look at the current problem and see what the future looks like if we fail to change. Let’s look at the consequences and what is causing the Litany to appear on the “surface” in its current form. Here’s an example of the futures wheel:[7]

        Dimension 3: Worldview

        The Worldview is creating the present reality. Here we are looking at the current paradigms, cultures, and values. This includes the hidden societal values and structures that remain unquestioned. In this deeper layer, we are also looking at the values behind the ‘powers’ or influencers that perpetuate the litany. [8]

        Questions to ask in this dimension:

        • What are the hidden assumptions?
        • Who are the stakeholders?
        • Who has the majority of control over the issue?
        • What are the dominant views and ideologies of the ‘powers’ for this issue?

        Worldview example: There are a large number of stakeholders in the foster care system and they all have different views and ideologies. However, it is apparent that the current foster care paradigm needs shattered. We all recognize the foster care system is failing, yet, the current Worldview is we assume people will always do what is in the best interest of a child.

        Dimension 4: Myth or Metaphor

        Moving to the deepest layer of CLA is the Myth or Metaphor dimension. Here we are looking at the images that come to mind when we think of an issue and the gut or emotional responses the issue evokes.

        Questions to ask in this dimension: 1) What encapsulates the feelings in which this Worldview is grounded? 2) What myths or folk stories come to mind? 3) What metaphors come to mind?

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        Myth or Metaphor example:

        • The Allegory of the Cave presented by Greek philosopher Plato is a perfect comparison to the world of a foster child. This example would take up an entire article in itself. I recommend the following video if you are interested in learning more on this topic: The Cave
        • A child in foster care is like a stray puzzle piece. [9]
        • Foster care is like never-ending rain that turns a river into a raging torrent, sweeping away everything in its path.

        So, what should we do now?

        Create alternative futures with the end in mind

        After you complete your CLA, the next thing you must do is choose a different myth, metaphor, or narrative and create new (alternative) futures moving back up through the same dimensions. Flip the current system or paradigm on its head! Let’s stick with the river metaphor and create a new reality for foster children.

        Foster care is like a never-ending rain that turns a river into a raging torrent, sweeping away everything in its path. Let’s imagine what would happen if a foster child broke the cycle of failure… what if the rain stopped? When the rain finally stops and the flood subsides, the old growth has gone and there’s new fertile land waiting to be farmed.[10]

        To help us imagine this, let’s use a powerful tool called Backcasting.

        Move Backwards From Your Vision to the Present

        Backcasting is a navigational tool we can use to solve difficult or “Wicked” problems. With Backcasting, we start with the end in mind, where multiple paths exist. Another way to think of it is to think of scouting ahead. Let’s see what it looks like and walk through an example. [11]

          Steps in Backcasting

          Step #1: Set the timeframe.

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          Step #2: List how the problem is currently functioning by using your current CLA.

          Step #3: Define possible future states, for which I identified three. Complete a Future Wheel for each of these alternative future states.

          Step #4: Work backwards identifying actions and indicators.

          Step #5: Assess risks and opportunities.

          Backcasting is an extremely powerful tool as we can begin with the desired end state and work backwards uncovering (previously) hidden strategies to produce phenomenal transformation. It’s amazing the potential that exists if we would use these powerful approaches. CLA, Future Wheels, and Backcasting provide us an opportunity to radically improve any problem placed in front of us.

            When developing a solution to a problem, we cannot simply look at a single cause and effect relationship. This is not nearly dynamic enough. If we do this, we will overlook a problem. So, we must learn to find a problems blindspot. Lastly, I am reminded of a famous quote by Friedrich Nietzsche,

            “When you look long into an abyss, the abyss also looks into you.”

            Reference

            [1] Libarynth.org: Causal Layered Analysis
            [2] Sohail Inayatullah: Six pillars futures thinking for transformation
            [3] Libarynth.org: Causal Layered Analysis
            [4] Cracked.com: 5 insane realities inside the foster care system
            [5] Medium.com: Profiting from foster care
            [6] Sohail Inayatullah: Six pillars futures thinking for transformation
            [7] Emergent by Design: Futures Wheel
            [8] Sohail Inayatullah: Six pillars futures thinking for transformation
            [9] Prezi.com: The dark side of foster care
            [10] Quora.com: Tom Southern
            [11] Slideshare.net: Backcasting 101

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            Dr. Jamie Schwandt

            Lean Six Sigma Master Black Belt & Red Team Critical Thinker

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            Last Updated on September 18, 2019

            15 Best Organizing Tips For Office Organization and Getting More Done

            15 Best Organizing Tips For Office Organization and Getting More Done

            You may think that you don’t have time for office organization, but if you really knew how much time that disorganization cost you, you’d reconsider.

            Rearranging and moving piles occasionally doesn’t count. Neither does clearing off your desk, if you swipe the mess into a bin, or a desk drawer.

            A relatively neat and orderly office space clears the way for higher productivity and less wasted time.

            Organizing your office doesn’t have to take days, it can be done a little at a time. In fact, maintaining an organized office is much more effective if you treat it like an on-going project, instead of a massive assault.

            So, if you’re ready to get started, the following organizing tips will help you transform your office into an efficient workspace.

            1. Purge Your Office

            De-clutter, empty, shred, get rid of everything that you don’t need or want. Look around. What haven’t you used in a while?

            Take one area at a time. If it doesn’t work, send it out for repair or toss it. If you haven’t used it in months and can’t think of when you’ll actually need it, out it goes. This goes for furniture, equipment, supplies, etc.

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            Don’t forget about knick-knacks, plants (real or artificial), and decorations – if they’re covered with dust and make your office look shabby, they’re fair game.

            2. Gather and Redistribute

            Gather up every item that isn’t where it belongs and put it where it does.

            3. Establish Work “Zones”

            Decide what type of activity happens in each area of your office. You’ll probably have a main workspace (most likely your desk,) a reference area (filing cabinet, shelves, binders,) and a supply area (closet, shelves or drawers.)

            Place the appropriate equipment and supplies are located in the proper area as much as possible.

            4. Close Proximity

            Position the equipment and supplies that you use most within reach. Things that you rarely use can be stored or put away.

            5. Get a Good Labeler

            Choose a label maker that’s simple to use. Take the time to label shelves, bins, baskets drawers. Not only will it remind you where things go, but it will also help others who may have a need to find, use, or put away anything in your workspace.

            6. Revise Your Filing System

            As we move fully into the digital age, the need to store paper files has decreased.

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            What can your store digitally? Are you duplicating files? You may be able to eliminate some of the files and folders you’ve used in the past. If you’re storing files on your computer, make sure you are doing regular back-ups.

            Here’re some storage ideas for creating a smooth filing system:

            • Create a meeting folder – Put all “items to be discussed” in there along with items that need to be handed off, reports that need to be given, etc. It’ll help you be prepared for meetings and save you stress in the even that a meeting is moved up.
            • Create a WOR folder – So much of our messy papers are things that are on hold until someone else responds or acts. Corral them in a WOR (Waiting on Response) folder. Check it every few days for outstanding actions you may need to follow-up on.
            • Storage boxes – Use inexpensive storage boxes to keep archived files and get them out of your current file space.
            • Magazine boxes – Use magazine boxes or binders to store magazines and catalogs you really want to store. Please make sure you really need them for reference or research, otherwise recycle them, or give away.
            • Reading folder – Designate a file for print articles and documents you want to read that aren’t urgent.
            • Archive files – When a project is complete, put all of the materials together and file them away. Keep your “working folders” for projects in progress.
            • File weekly – Don’t let your filing pile up. Put your papers in a “To File” folder and file everything once a week.

            Learn more tips on organizing your files here: How to Organize Your Files for Better Productivity

            7. Clear off Your Desk

            Remove everything, clean it thoroughly and put back only those items that are essential for daily use.

            If you have difficulty declutter stuff, this Declutter Formula will help you throw away stuff without regretting later.

            8. Organize your Desktop

            Now that you’ve streamlined your desktop, it’s a good idea to organize it.

            Use desktop organizers or containers to organize the items on your desk. Use trays for papers, containers for smaller items.

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            Don’t forget your computer desktop! Make sure the files or images are all in organized folders. I’d recommend you clear your computer desktop everyday before you leave work.

            9. Organize Your Drawers

            Put items used together in the same drawer space, stamps with envelopes, sticky pads with notepads, etc.

            Use drawer organizers for little items – paper clips, tacks, etc. Use a separate drawer for personal items.

            10. Separate Inboxes

            If you work regularly with other people, create a folder, tray, or inbox for each.

            11. Clear Your Piles

            Hopefully with your new organized office, you won’t create piles of paper anymore, but you still have to sort through the old ones.

            Go through the pile (a little at a time if necessary) and put it in the appropriate place or dump it.

            12. Sort Mails

            Don’t just stick mail in a pile to be sorted or rifle through and take out the pieces you need right now. Sort it as soon as you get it – To act, To read, To file, To delegate or hand off. .

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            13. Assign Discard Dates

            You don’t need to keep every piece of paper indefinitely. Mark on files or documents when they can be tossed or shredded.

            Some legal or financial documents must be kept for specified length of time. Make sure you know what those requirements are.

            14. Filter Your Emails

            Some emails are important to read, others are just not that important.

            When you use the filter system to label different types of emails, you know their priority and which to reply first.

            Take a look at these tips to achieve inbox zero: The Ultimate Way to get to Inbox Zero

            15. Straighten Your Desk

            At the end of the day, do a quick straighten, so you have a clean start the next day.

            Bottom Line

            Use one tip or try them all. The amount of effort you put into creating and maintaining an efficient work area will pay off in a big way.

            Instead of spending time looking for things and shuffling piles, you’ll be able to spend your time…well…working and you’ll enjoy being clutter free!

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            Featured photo credit: Alesia Kazantceva via unsplash.com

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