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True Leadership: What Separates a Leader from a Boss

True Leadership: What Separates a Leader from a Boss

No matter how small (or big) the team you're trying to lead is, there're always challenges that make leadership difficult. Maybe your team is experiencing some setbacks and the morale is kind of low at the moment. Maybe there're members who can't keep up with the progress like everyone else. Or maybe your team always misunderstands what you mean, making it difficult to keep your vision and their work in sync.

Leadership is never meant to be easy. But if you understand what leadership really means, you're one great step closer to becoming a successful leader.

Leadership is an art of enabling others to work toward the same goal together.

    There is not a single definition of leadership and it varies depending on the type of leader — the CEO of a company, the captain of a sports team, a religious leader, a political leader, etc. However, when we talk about leadership in general, according to leadership expert James McGregor Burns, leadership is a process in which "leaders and their followers raise one another to higher levels of morality and motivation".[1]

    A leader creates visions and motivates team members to work together towards the same goal.

    With a good leader, people are motivated to grow and will perform their best to reach the goal.

    A leader is the charismatic head of a group of people, who possesses the skills to lead, inspire and influence the others to pursue their personal growth and the team's goals. Leaders are important as they have a great impact on a team's performance. Good leaders will maximize the team's productivity, shape positive cultures and promote harmony and open communication within the team.[2]

    A great leader is the source of inspiration and motivation for the team.

    A good leader works together with the team when facing difficulties,[3] while at the same time giving them great freedom with how they complete tasks. This fosters creativity and eventually benefits the team as a whole. They also ensure a friendly working environment for each member to make contributions, and compliment and encourage the team from time to time.

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    A great leader promotes values by setting examples.

    A great leader is the role model for their team. They set standards that they themselves follow consistently through their own behaviors, such as punctuality, honesty and integrity, etc., which are beneficial to the success of the team.

    All successful leaders share the same traits, no matter what kind.

    If you want to become a better leader, learn about the following traits that all successful leaders share.

    1. Visionary

    Vision is the ability to foresee the future and set goals for the team to achieve. A leader helps the team to start and continue working toward the right direction, doing the right thing at the right time. Without visions, a leader might make confusing and misleading plans for the team, which would eventually harm the results of the team.

    2. Committed

    Commitment to the role of a leader means leading by example. If you are a team member, would you be willing to follow a leader who acts differently than the rules they set for you? Very unlikely. A leader must have high standards for themselves and act consistently, so that the team members will respect their leadership.

    3. Curious

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    A leader must be knowledgeable about what they work on in order to help solve any problems that arise. They should always be curious and never stop learning. They should also know the team members well enough to act for their own good. Without knowledge and a strong curiosity, one is unlikely to be able to lead the team to solve problems. Team members are also very likely to challenge the authority of the leader.

    4. Confident

    Confidence is to be self-assured without being aggressive. A leader needs to be assertive at times to show their authority and confidence, so the team members are convinced to follow their orders and plans. A leader also represents a team with its own benefits and concerns. For instance, in a company with complex organization, the leader represents the rights of their team members and that is when confidence is required.

    5. Morally good

    Integrity is a must for a respectable leader. A leader without integrity, who says one thing and does another, can hardly convince team members to respect them. Without respect, a leader won't be able to persuade the team to do anything for the company and leads to inefficiency in the team.

    6. Trusting

    A leader should trust the team members' abilities. Walking around every 30 minutes to check on the team's progress, or challenging them for everything they do will not build trust in the team. Give team members a little faith and space to do their jobs, no one wants a pushy paranoid leader.

    7. Decisive

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    Decisiveness is essential to every business and company. As a team, we will have to make hard decisions within a short period of time under a high-pressure environment. That is when a leader should assume their role, and utilize their own knowledge and perhaps the opinion of the members to make a decision before it is too late.

    8. Positive

    Optimism is a crucial part of leadership. There will be times when the team has low morale or feels lost in the middle of a project. A positive leader finds the positives in the midst of the negatives and encourages the team members to keep moving forward. A pessimistic leader at work can hardly believe anything good will happen in the end.

    9. Humble

    A humble leader keeps track of their own performance, decisions and accomplishments and reflects constantly if there's anything they can do better. By having self-reflection everyday, a leader can understand more about what they're good and bad at, and can improve themselves accordingly.

    It is not easy to acquire all these characteristics in a short period of time, but you can learn and practice more to become a better leader.

    To become a good leader, try to start by following the leaders you look up to.

    There is always something that we can learn from successful leaders. Following the one you look up to is exactly the way for you to kick start your journey to being a good leader.[4]

    Pick out 5 of your favorite leaders and ask yourself why you like them. Is it because of their speaking skills, their attitude to work, their confidence or the way they can make everyone listen? Start by learning what you think are the necessary characteristics and skills that a great leader possesses, and put it into practice in your daily life leading positions.

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    Remember, you can learn not only from their success but also their mistakes! Look at Henry Ford. Ford Motor Company may be a success today, but Ford did not build it without first failing hard. It was through paying attention to his every tiny mistake and working out the underlying problem that led him to the eventual success.[5]

    In order to be able to teach others, learn something new about your expertise every day.

    Although it might sound cheesy, it is always right to "stay foolish, stay hungry".

    Learn a new thing about your expertise, job or market every day to better equip yourself as a great leader. Never stop learning. Do not forget to make records of what you have learned simply jotting down notes in a notebook or in an note-keeping app, because one day your team members will need your advice, and your knowledge has to be accumulated.

    Always ask for feedback, an active leader never waits.

    One of the traits some successful leaders possess is that they are always looking to improve. Instead of waiting for the team members to give you feedback, actively ask them for feedback.[6] Stay open to criticism because everyone has their blind spot, and having honest team members sharing their feedback is valuable for a leader's growth.

    Are you ready to become a leader? Stop wasting time and kick start your journey now by learning from the leaders you admire. Remember, mistakes might happen along the way and that is completely normal. Believe in yourself and do not be afraid to make mistakes.

    Featured photo credit: Flaticon via flaticon.com

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    Emilie Chu

    Amateur Performer, Traveller, Optimist and Empath

    True Leadership: What Separates a Leader from a Boss

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    Last Updated on January 6, 2021

    14 Ideas on How to Measure Productivity to Make Progress

    14 Ideas on How to Measure Productivity to Make Progress

    Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

    In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

    For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

    For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

    Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

    Knowing this information we can now better determine what course of action to take with salesperson #1.

    Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

    How to Measure Productivity With Management Techniques

    Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

    1. Identify Long and Short-Term Goals

    Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

    For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

    2. Break Down Goals Into Smaller Weekly Objectives

    Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

    Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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    Productivity = number of new customers ÷ number of sales calls made

    3. Create a System

    Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

    This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

    You can do the same thing and just adapt it to your business.

    Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

    Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

    4. Evaluate, Evaluate, Evaluate!

    We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

    If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

    Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

    Just remember that you and your management style contribute directly to your employees’ productivity.

    5. Use a Ratings Scale

    Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

    Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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    It’s also a good way to track long-term progress and growth in areas that need improvement.

    6. Hire “Mystery Shoppers”

    This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

    You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

    You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

    7. Offer Feedback Forms

    Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

    First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

    Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

    You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

    8. Track Cost Effectiveness

    This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

    Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

    Having this information is very useful in forecasting expenses and estimating budgets.

    9. Use Self-Evaluations

    Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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    Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

    10. Monitor Time Management

    This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

    Time Management Tips to Improve Productivity

      The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

      While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

      11. Analyze New Customer Acquisition

      We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

      Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

      For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

      Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

      Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

      From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

      12. Utilize Peer Feedback

      This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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      Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

      Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

      It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

      13. Encourage Innovation and Don’t Penalize Failure

      When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

      Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

      Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

      14. Use an External Evaluator

      Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

      They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

      While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

      Final Thoughts

      These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

      The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

      The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

      More Productivity Tips

      Featured photo credit: William Iven via unsplash.com

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