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Thinking Like A Designer Can Help You Solve Problems Like A Boss

Thinking Like A Designer Can Help You Solve Problems Like A Boss

Common sense would lead you to believe that “design thinking” involves thinking like a designer — in this case, usually a product, industrial or graphic designer. But if you research the concept further, you’ll find numerous long-form articles, books, businesses and crash courses all built around the idea of design thinking. Everyone from entrepreneurs and engineers to farmers and regular Joes are using the design thinking process to create healthy habits, achieve their goals and tackle life’s dilemmas. You can, too.

What Design Thinking Looks Like

The New York Times recently broke design thinking down into five simplified steps:

  1. Empathize: Learn what issue needs to be solved
  2. Define the problem: This can be tougher than it looks
  3. Ideate: Brainstorm, write down ideas, make lists and come up with possible solutions
  4. Build: Start making a prototype or creating a plan
  5. Test: Seek feedback from others while testing your prototype

Let’s take a look at how these principles can be applied to your everyday life and work.

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Conquer Procrastination: Just Try It With Prototypes

Many people assume that designers are creative. While this is certainly true, in reality, it’s not the driving force behind great designers. Design thinking involves overcoming the fear of failure. Industrial designers often create rapid prototypes using cheaper materials than the final product, which enables them to save money and time and also get the project in motion. Even if the first few prototypes are scrapped, there are undoubtedly takeaways that can be applied to each new model.

This type of thinking can be applied to help with procrastination. Joseph Ferrari, associate professor of psychology at De Paul University in Chicago, tells Psychology Today there are three types of procrastination:

  1. Arousal types, or thrill-seekers
  2. Decisional procrastinators who cannot make a decision
  3. Avoiders who are the most common type and generally avoid their fear of failure or even success

This video illustrates how fear is the main factor behind procrastination. People don’t realize they are often avoiding that term paper, quarterly report or buying a gift for a loved one because they are afraid that they will fail if it’s not perfect or that the people involved will be dissatisfied with the results.

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Instead of being conquered by fear, think like a designer. Whatever problem or assignment you’re procrastinating, make a prototype by dividing the tasks into small chunks and tackling the first one. Getting started often leads to a confidence boost as you recall successes from the past.

Take Criticism Well: Thrive on Feedback

Designers must take and apply feedback on every project. It is important for them to establish a positive collaboration environment with their clients. Instead of dreading it, they expect it; they may even be lost without it. Taking criticism well, whether it’s constructive, rash or misplaced, is a huge advantage for your professional and personal well being.

Douglas Stone, a lecturer at Harvard Law School and co-author of “Thanks for the Feedback,” provides three reasons people take criticism poorly:

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  1. It may seem wrong or unfair
  2. They dislike or disrespect the person giving it
  3. It may rock the listener’s sense of identity or security

Designers take feedback and criticism less personally because these three conditions don’t apply. They won’t get far as a designer if they disrespect a client or lose confidence due to feedback. More importantly, criticism can’t be wrong or unfair because the client is trying to satisfy an audience that they understand more than the designer.

Think about this principle when receiving criticism. Where is it coming from? Who is the boss, manager or colleague looking to please? If it still feels misplaced, take the appropriate steps needed. But don’t forget that everyone is trying to please someone other than themselves.

Be a Better Salesman: Visualize With Storytelling

Sales skills are beneficial to nearly all areas of life. Everyone needs to be and is a salesman at some point. Job interviews, romantic or platonic relationships, or just for overall self-confidence and worth: listening, connecting, explaining value and other sales skills all get you closer to your desired result. And thinking about the final result is where design thinking and sales overlap.

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Designers have to explain details while relating how overall project goals are being hit. A good piece of design, sales and problem-solving put together is what Samsung did their TV, The Serif. Over the past few years, curved TVs have flirted with popularity thanks to their cool design, but they’re expected to remain subdued in 2016 due to drawbacks like limited viewing angles and exaggerated reflections. Samsung unconventionally collaborated with the French design team Ronan & Erwan Bouroullec to make sure they developed something that had the “cool” feel of curved TVs, and then they sold the it with a sleek video and PR campaign. Fast Company called it a design masterpiece.

Samsung used design thinking to visualize the entire flow of this project and examine how objectives were being met — similar to how great salespeople visualize the end result for motivation and focus. This is key as they present the same or similar sales pitch to different people with different goals.

Think like a designer by focusing on the end result to improve your sales skills. Understand that no matter how awkward or cheesy you may think you sound, genuine passion cannot be hidden. Great salespeople take a genuine interest in whomever they are talking to and uncover their needs. Do the same when a sales opportunity presents itself to you.

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Last Updated on January 24, 2021

How to Say No When You Know You Say Yes Too Often

How to Say No When You Know You Say Yes Too Often

Do you say yes so often that you no longer feel that your own needs are being met? Are you wondering how to say no to people?

For years, I was a serial people pleaser[1]. Known as someone who would step up, I would gladly make time, especially when it came to volunteering for certain causes. I proudly carried this role all through grade school, college, even through law school. For years, I thought saying “no” meant I would disappoint a good friend or someone I respected.

But somewhere along the way, I noticed I wasn’t quite living my life. Instead, I seem to have created a schedule that was a strange combination of meeting the expectations of others, what I thought I should be doing, and some of what I actually wanted to do. The result? I had a packed schedule that left me overwhelmed and unfulfilled.

It took a long while, but I learned the art of saying no. Saying no meant I no longer catered fully to everyone else’s needs and could make more room for what I really wanted to do. Instead of cramming too much in, I chose to pursue what really mattered. When that happened, I became a lot happier.

And guess what? I hardly disappointed anyone.

The Importance of Saying No

When you learn the art of saying no, you begin to look at the world differently. Rather than seeing all of the things you could or should be doing (and aren’t doing), you start to look at how to say yes to what’s important.

In other words, you aren’t just reacting to what life throws at you. You seek the opportunities that move you to where you want to be.

Successful people aren’t afraid to say no. Oprah Winfrey, considered one of the most successful women in the world, confessed that it was much later in life when she learned how to say no. Even after she had become internationally famous, she felt she had to say yes to virtually everything.

Being able to say no also helps you manage your time better.

Warren Buffett views “no” as essential to his success. He said:

“The difference between successful people and really successful people is that really successful people say no to almost everything.”

When I made “no” a part of my toolbox, I drove more of my own success, focusing on fewer things and doing them well.

How We Are Pressured to Say Yes

It’s no wonder a lot of us find it hard to say no.

From an early age, we are conditioned to say yes. We said yes probably hundreds of times in order to graduate from high school and then get into college. We said yes to find work, to get a promotion, to find love and then yes again to stay in a relationship. We said yes to find and keep friends.

We say yes because we feel good when we help someone, because it can seem like the right thing to do, because we think that is key to success, and because the request might come from someone who is hard to resist.

And that’s not all. The pressure to say yes doesn’t just come from others. We put a lot of pressure on ourselves.

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At work, we say yes because we compare ourselves to others who seem to be doing more than we are. Outside of work, we say yes because we are feeling bad that we aren’t doing enough to spend time with family or friends.

The message, no matter where we turn, is nearly always, “You really could be doing more.” The result? When people ask us for our time, we are heavily conditioned to say yes.

How Do You Say No Without Feeling Guilty?

Deciding to add the word “no” to your toolbox is no small thing. Perhaps you already say no, but not as much as you would like. Maybe you have an instinct that if you were to learn the art of no that you could finally create more time for things you care about.

But let’s be honest, using the word “no” doesn’t come easily for many people.

3 Rules of Thumbs for Saying No

1. You Need to Get Out of Your Comfort Zone

Let’s face it. It is hard to say no. Setting boundaries around your time, especially you haven’t done it much in the past, will feel awkward. Your comfort zone is “yes,” so it’s time to challenge that and step outside that.

If you need help getting out of your comfort zone, check out this article.

2. You Are the Air Traffic Controller of Your Time

When you want to learn how to say no, remember that you are the only one who understands the demands for your time. Think about it: who else knows about all of the demands in your life? No one.

Only you are at the center of all of these requests. You are the only one that understands what time you really have.

3. Saying No Means Saying Yes to Something That Matters

When we decide not to do something, it means we can say yes to something else that we may care more about. You have a unique opportunity to decide how you spend your precious time.

6 Ways to Start Saying No

Incorporating that little word “no” into your life can be transformational. Turning some things down will mean you can open doors to what really matters. Here are some essential tips to learn the art of no:

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1. Check in With Your Obligation Meter

One of the biggest challenges to saying no is a feeling of obligation. Do you feel you have a responsibility to say yes and worry that saying no will reflect poorly on you?

Ask yourself whether you truly have the duty to say yes. Check your assumptions or beliefs about whether you carry the responsibility to say yes. Turn it around and instead ask what duty you owe to yourself.

2. Resist the Fear of Missing out (FOMO)

Do you have a fear of missing out (FOMO)? FOMO can follow us around in so many ways. At work, we volunteer our time because we fear we won’t move ahead. In our personal lives, we agree to join the crowd because of FOMO, even while we ourselves aren’t enjoying the fun.

Check in with yourself. Are you saying yes because of FOMO or because you really want to say yes? More often than not, running after fear doesn’t make us feel better[2].

3. Check Your Assumptions About What It Means to Say No

Do you dread the reaction you will get if you say no? Often, we say yes because we worry about how others will respond or because of the consequences. We may be afraid to disappoint others or think we will lose their respect. We often forget how much we are disappointing ourselves along the way.

Keep in mind that saying no can be exactly what is needed to send the right message that you have limited time. In the tips below, you will see how to communicate your no in a gentle and loving way.

You might disappoint someone initially, but drawing a boundary can bring you the freedom you need so that you can give freely of yourself when you truly want to. And it will often help others have more respect for you and your boundaries, not less.

4. When the Request Comes in, Sit on It

Sometimes, when we are in the moment, we instinctively agree. The request might make sense at first. Or we typically have said yes to this request in the past.

Give yourself a little time to reflect on whether you really have the time or can do the task properly. You may decide the best option is to say no. There is no harm in giving yourself the time to decide.

5. Communicate Your “No” with Transparency and Kindness

When you are ready to tell someone no, communicate your decision clearly. The message can be open and honest[3] to ensure the recipient that your reasons have to do with your limited time.

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How do you say no? 9 Healthy Ways to Say “No”

    Resist the temptation not to respond or communicate all. But do not feel obligated to provide a lengthy account about why you are saying no.

    Clear communication with a short explanation is all that is needed. I have found it useful to tell people that I have many demands and need to be careful with how I allocate my time. I will sometimes say I really appreciate that they came to me and for them to check in again if the opportunity arises another time.

    6. Consider How to Use a Modified No

    If you are under pressure to say yes but want to say no, you may want to consider downgrading a “yes” to a “yes but…” as this will give you an opportunity to condition your agreement to what works best for you.

    Sometimes, the condition can be to do the task, but not in the time frame that was originally requested. Or perhaps you can do part of what has been asked.

    Final Thoughts

    Beginning right now, you can change how you respond to requests for your time. When the request comes in, take yourself off autopilot where you might normally say yes.

    Use the request as a way to draw a healthy boundary around your time. Pay particular attention to when you place certain demands on yourself.

    Try it now. Say no to a friend who continues to take advantage of your goodwill. Or, draw the line with a workaholic colleague and tell them you will complete the project, but not by working all weekend. You’ll find yourself much happier.

    More Tips on How to Say No

    Featured photo credit: Chris Ainsworth via unsplash.com

    Reference

    [1] Science of People: 11 Expert Tips to Stop Being a People Pleaser and Start Doing You
    [2] Anxiety and Depression Association of America: Tips to Get Over Your FOMO, or Fear of Missing Out
    [3] Cooks Hill Counseling: 9 Healthy Ways to Say “No”

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