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6 Ways SIP Trunking Eases Up Your Business Communication

6 Ways SIP Trunking Eases Up Your Business Communication

SIP Trunking is an innovative phone system that allows businesses to replace traditional and fixed PSTN lines with PSTN connectivity that utilizes an online SIP Trunking service provider. SIP Trunking can provide numerous benefits to businesses, including cost-effective long distance calling and a major reduction in monthly service fees. While the cost savings and improved economy enjoyed by this system is certainly something to celebrate, SIP Trunking can also make phone systems easier to use.

1. Business Transparency

SIP Trunking allows businesses to run more transparently than with traditional phone systems. Businesses can be conducted from anywhere, regardless of time zone or location, making it a great solution for companies with remote workers. This allows customers to have maximum access to staff, and employees will be able to access corporate resources from anywhere in the world in order to save the business money. SIP Trunking also allows multiple devices to be registered using the same address, so one number can reach the employee at multiple locations.

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2. Easier Maintenance

SIP Trunks are virtual instead of physical systems, so maintenance is much easier than with traditional lines. Old trunks require expensive circuit and termination point installation, but a SIP trunk can be adjusted easily with a simple software configuration. This can lead to significant cost savings in terms of maintenance, but businesses will also save time, as there will be no need to have extensive conversations with technicians each time that a new phone line needs to be installed.

3. Improved Networking and External Calls

SIP Trunking offers several unique benefits that can work to improve business phone systems. SIP Trunking acts more like a network than simply a telephone-based technology. It works as a packet switched network line, similar to what you would use to connect two separate business locations. Sip Trunking can directly support converged data and voice networks, and you can run SIP trunks between multiple business locations in order to expand the geographic coverage of your data and voice network.

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Additionally, SIP Trunking can be used for external calling, as SIP trunks can connect a PBX phone system to your telephone provider. Depending on the coding scheme, bandwidth, and CODEC you use, you could handle as many as 23 external lines with SIP Trunk. If you utilize an Ethernet connection with your telephone service provider, you could support dozens of different phone lines depending on your available bandwidth.

4. Rich Communication

SIP Trunking has become a standard protocol for the use of VoIP, but it was originally designed to initiate all real-time communication types via the Internet, and not just voice. These types of communication include:

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  • Application collaboration and sharing on a single document
  • File transfers
  • Instant messaging and texting in real-time
  • Machine-to-machine communication in real-time
  • Presence, in order to see who is online and available
  • Video conferencing
  • Whiteboarding, drawing, and writing via a common virtual whiteboard

This variety of rich communication opportunities with SIP Trunking allows users to choose the best possible way to exchange ideas in order to work through their immediate situation.

5. Smarter Logistics and Integrated Data

SIP Trunking can support a variety of media formats that surpass just voice, including instant messaging and video. This means that businesses will have their costs streamlined, as they will be paying for one service rather than multiple data and voice plans to have all of their needs met. Businesses will have better data consistency with only using one system, and it will also be easier to train employees to utilize one system rather than to master multiple different technologies in order to do their jobs.

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6. Never Miss a Call

When a business owner misses a call, he or she may be missing out on a major opportunity that they cannot get back. With SIP Trunking, even when employees are working remotely or are on the road, calls can be automatically routed to a mobile device. The same situation is true if a phone line is busy or if the office is closed on a weekend or holiday. Business owners won’t have to worry about losing customers due to missed calls because the systems can be programmed to move a call to the next extension, send them to a mobile phone, or route them to a different location, phone number, or trunk group.

Changing a phone system over to SIP Trunking may be one of the smartest technology moves that a business can make. In addition to the significant cost-savings that companies will enjoy, SIP Trunking can make phone systems easier to use by providing rich communication opportunities, forwarding calls, reducing maintenance, and improving business transparency. While the system should be programmed and set up by an expert, after installation businesses will be prepared to enjoy a wealth of benefits.

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Last Updated on February 21, 2019

The Secret to Effective Conflict Resolution: The IBR Approach

The Secret to Effective Conflict Resolution: The IBR Approach

In business, in social relationships, in family… In whatever context conflict is always inevitable, especially when you are in the leader role. This role equals “make decisions for the best of majority” and the remaining are not amused. Conflicts arise.

Conflicts arise when we want to push for a better quality work but some members want to take a break from work.

Conflicts arise when we as citizens want more recreational facilities but the Government has to balance the needs to maintain tourism growth.

Conflicts are literally everywhere.

Avoiding Conflicts a No-No and Resolving Conflicts a Win-Win

Avoiding conflicts seem to be a viable option for us. The cruel fact is, it isn’t. Conflicts won’t walk away by themselves. They will, instead, escalate and haunt you back even more when we finally realize that’s no way we can let it be.

Moreover, avoiding conflicts will eventually intensify the misunderstanding among the involved parties. And the misunderstanding severely hinders open communication which later on the parties tend to keep things secret. This is obviously detrimental to teamwork.

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Some may view conflicts as the last step before arguments. And they thus leave it aside as if they never happen. This is not true.

Conflicts are the intersect point between different individuals with different opinions. And this does not necessarily lead to argument.

Instead, proper handling of conflicts can actually result in a win-win situation – both parties are pleased and allies are gained. A better understanding between each other and future conflicts are less likely to happen.

The IBR Approach to Resolve Conflicts

Here, we introduce to you an effective approach to resolve conflicts – the Interest-Based Relational (IBR) approach. The IBR approach was developed by Roger Fisher and William Ury in their 1981 book Getting to Yes. It stresses the importance of the separation between people and their emotions from the problem. Another focus of the approach is to build mutual understanding and respect as they strengthen bonds among parties and can ultimately help resolve conflicts in a harmonious way. The approach suggests a 6-step procedure for conflict resolution:

Step 1: Prioritize Good Relationships

How? Before addressing the problem or even starting the discussion, make it clear the conflict can result in a mutual trouble and through subsequent respectful negotiation the conflict can be resolved peacefully. And that brings the best outcome to the whole team by working together.

Why? It is easy to overlook own cause of the conflict and point the finger to the members with different opinions. With such a mindset, it is likely to blame rather than to listen to the others and fail to acknowledge the problem completely. Such a discussion manner will undermine the good relationships among the members and aggravate the problem.

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Example: Before discussion, stress that the problem is never one’s complete fault. Everyone is responsible for it. Then, it is important to point out our own involvement in the problem and state clearly we are here to listen to everyone’s opinions rather than accusing others.

Step 2: People Are NOT the Cause of Problem

How? State clearly the problem is never one-sided. Collaborative effort is needed. More importantly, note the problem should not be taken personally. We are not making accusations on persons but addressing the problem itself.

Why? Once things taken personally, everything will go out of control. People will become irrational and neglect others’ opinions. We are then unable to address the problem properly because we cannot grasp a fuller and clearer picture of the problem due to presumption.

Example: In spite of the confronting opinions, we have to emphasize that the problem is not a result of the persons but probably the different perspectives to view it. So, if we try to look at the problem from the other’s perspective, we may understand why there are varied opinions.

Step 3: Listen From ALL Stances

How? Do NOT blame others. It is of utmost importance. Ask for everyone’s opinions. It is important to let everyone feel that they contribute to the discussion. Tell them their involvement is essential to solve the problem and their effort is very much appreciated.

Why? None wants to be ignored. If one feels neglected, it is very likely for he/she to be aggressive. It is definitely not what we hope to see in a discussion. Acknowledging and being acknowledged are equally important. So, make sure everyone has equal opportunity to express their views. Also, realizing their opinions are not neglected, they will be more receptive to other opinions.

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Example: A little trick can played here: Invite others to talk first. It is an easy way to let others feel involved and ,more importantly, know their voices are heard. Also, we can show that we are actively listening to them by giving direct eye-contact and nodding. One important to note is that never interrupt anyone. Always let them finish first beforeanother one begins.

Step 4: Listen Comes First, Talk Follows

How? Ensure everyone has listened to one another points of view. It can be done by taking turn to speak and leaving the discussion part at last. State once again the problem is nothing personal and no accusation should be made.

Why? By turn-taking, everyone can finish talking and voices of all sides can be heard indiscriminantly. This can promote willingness to listen to opposing opinions.

Example: We can prepare pieces of paper with different numbers written on them. Then, ask different members to pick one and talk according to the sequence of the number. After everyone’s finished, advise everyone to use “I” more than “You” in the discussion period to avoid others thinking that it is an accusation.

Step 5: Understand the Facts, Then Address the Problem

How? List out ALL the facts first. Ask everyone to tell what they know about the problems.

Why? Sometimes your facts are unknown to the others while they may know something we don’t. Missing out on these facts could possibly lead to inaccurate capture of the problem. Also, different known facts can lead to different perception of the matter. It also helps everyone better understand the problem and can eventually help reach a solution.

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Example: While everyone is expressing their own views, ask them to write down everything they know that is true to the problem. As soon as everyone has finished, all facts can be noted and everyone’s understanding of the problem is raised.

Step 6: Solve the Problem Together

How? Knowing what everyone’s thinking, it is now time to resolve the conflict. Up to this point, everyone should have understood the problem better. So, it is everyone’s time to suggest some solutions. It is important not to have one giving all the solutions.

Why? Having everyone suggesting their solutions is important as they will not feel excluded and their opinions are considered. Besides, it may also generate more solutions that can better resolve the conflicts. Everyone will more likely be satisfied with the result.

Example: After discussion, ask all members to suggest any possible solutions and stress that all solutions are welcomed. State clearly that we are looking for the best outcomes for everyone’s sake rather than battling to win over one another. Then, evaluate all the solutions and pick the one that is in favor of everyone.

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