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9 Traits Truly Successful Leaders Should Possess

9 Traits Truly Successful Leaders Should Possess

Being a natural leader is a characteristic that not many people possess, though it can be learned if you have the potential. It requires a certain mindset that enables leaders to stay on top and lead their team to success. Here are a few traits that successful leaders have in common.

1. They believe in teamwork

“Talent wins games, but teamwork and intelligence wins championships.” — Michael Jordan

Every leader has to be a strong individual and capable of solving some problems on their own. However, they do know that working in a team is the key to success, and they consider themselves to be a part of the team — not just a person who gives orders. They know that the leader is just one part of the bigger mechanism, and that they are there to ensure the other parts, the team members, all work as efficiently as possible together. Leadership is a power that requires cooperation and not competition in order to achieve a desired end goal. Don’t be arrogant, win the championship.

2. They take full responsibility for the team’s mistakes

“The day you take complete responsibility for yourself, the day you stop making any excuses, that’s the day you start to the top” — OJ Simpson

It is perfectly normal that a team makes a mistake and fails at some project. However, a successful leader will not blame the team, but will take the full responsibility while defending his or her people. Mistakes don’t mean that the leader, or even the team, is bad. On the contrary, in order to achieve great things, you need to make a few mistakes along the way.

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A good leader won’t come up with various excuses and search for a person to blame, but will take the responsibility and correct their mistake with their team without making a fuss about it.

3. They focus on solutions, not on problems

“Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.” — Paul Hawken

A successful leader will not focus on the problem and who made the mistake which led to failure. They will focus on finding the perfect solution and will approach all the possible solutions with a positive attitude. If you focus on the problem, you won’t be able to find the solution — you’ll only get lost in chaos and become stressed out.

4. They listen, then act

“Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.” — Winston Churchill

Everybody has their own opinion, and the leader has the right to act according to his or her own opinions and conclusions. However, a good leader will first listen to the team, or, if there is a problem, listen to everything regarding it before making a decision. Sometimes, there is a simple solution that we aren’t aware of, but somebody else is, and that person might become a very valuable part of your team.

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Moreover, if you don’t act in the heat of the moment, you will be able to think well before making a decision. Successful leaders don’t only act immediately, but they also listen and talk to the team, and are calm and collected when making decisions.

5. They don’t panic

“I cannot trust a man to control others who cannot control himself.” — Robert E. Lee

It doesn’t matter if you didn’t meet a deadline or if something went wrong along the way, if a leader starts overreacting and panicking in such situations, know that he or she isn’t a good leader. The ability to stay calm is the main characteristic of every successful boss. If the head of the team starts panicking, it negatively affect all the team members, who are then supposed to work under pressure. Having a boss who overreacts and stressed-out employees will not solve any problem, it will just make things worse.

No one wants a drama queen in their office, especially not a leader who acts like a bridezilla when you have to reach a tight deadline.

6. They dress for success

“Style is knowing who you are, what you want to say, and not giving a damn.” — Gore Vidal

It might not sound important, but how one dresses actually affects the opinion that other team members, upper management, and clients have of that person. If a leader wears inappropriate or overly casual clothing to work, they will be seen as an unprofessional and potentially incompetent individual. This won’t reflect the professionalism which the company is trying to convey to its clients. No one says that they should wear expensive formal clothes, but you need to know the difference between casual and professional attire. Men should definitely forget about wearing sneakers or college sweaters and focus on stylish clothes, which make them look more sophisticated.

In business, clothes matter, and not just to show money and power, but to increase your credibility, trustworthiness, and professionalism.

7. They understand their employees

“The trick is to ensure that your staff feels empowered. As your team members grow into their jobs, give them real responsibilities: They’ll respect you for it and do everything they can to rise to the challenge.” — Richard Branson

Knowing your employees and understanding them is of great importance if you want to have a motivated workforce. They aren’t robots, but people who cannot accomplish everything without encountering certain problems, which may make them insecure and a bit unproductive. A successful leader knows when their employee has a problem and has time to discuss it. A bad leader will offer to give that task to someone else, but a good one will approach the problem and solve it with that employee.

Every natural leader looks after their team, and works on making them feel accepted and respected.

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8. They inspire other workers

“I start with the premise that the function of leadership is to produce more leaders, not more followers.” — Ralph Nader

You know you are a successful leader when your workers wish to become leaders just like you. It is a hard task, but when you succeed in it, you know that your work has inspired them to achieve more in life and contribute to the company by working harder. Successful leaders constantly inspire their team to improve and challenge them to do more. If you are sitting in your office, thinking that that’s all you’ll ever achieve, know that you are working for the wrong person.

Also, a good boss will inspire their employees to finish demanding tasks and motivate them to work harder, without making them feel pressured.

9. They are the kind of leader that they would like to have

“Success is not what you have, but who you are.” — Bo Bennet

Never be the kind of leader you would hate to work for. This isn’t only related to a friendly relationship with your team members, but to the tasks you are giving them to work on as well. Sometimes, bosses can demand certain tasks without thinking about if they are even possible, and how much time is actually needed to complete them effectively. In order to be a successful leader, you have to put yourself in your employees’ shoes and see if you would be capable of reaching the goal you expect of them. Be professional, considerate, authoritative, but still friendly. All in all, imagine who you would like to work for, and be that person.

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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