Advertising
Advertising

8 Things I Wish I’d Known In My First Management Job

8 Things I Wish I’d Known In My First Management Job

Having started out my career as a building site engineer, then a software programmer, all I really wanted was to become a manager. Managers have status. Managers get big pay packages with company cars. I took some time off, and enrolled onto an MBA. The MBA was intellectually stimulating and full of fascinating case studies about how supreme managers had steered their organisations to fabulous success. So I applied for, and got my first management job working for a large pharmaceutical company.

It was not a complete success.

Here are some of things I wish I’d known before starting that first management job.

1. Theory isn’t the same as practice

My MBA taught me a cartload of theoretical techniques for managing people, most of which turned out to be a load of rubbish when I tried to implement them! It’s one of the reasons that people with MBA’s have a bad reputation in some quarters. I think my team were really confused by all the theory I tried out on them. One or two ideas worked well, and I still use them today.

Advertising

I learned to be a bit more skeptical and a bit more selective about which theories I should use, and I learned to discuss my ideas with someone else in the team before trying them out.

2. Don’t pretend to know more than you actually do

If you do this, the team will smell a rat very quickly. They will also lose any respect for what you DO know because they can never be confident that you actually know anything really. While you your bosses clearly think highly of your potential as a manager, it is unlikely that they will expect you to know everything immediately. Even if you suddenly realize several weeks into the job that you don’t understand something, don’t soldier on if help is available. Don’t feel bad about asking questions, especially at the beginning. Nothing will sound too silly, and the relief of knowing the correct answer will be enormous.

It’s a funny thing, but I learned that your team will respect you more for being human and asking for their help, than they will for lying to them about what you don’t know.

3. Delegate but don’t abdicate

Another mistake I made, was to try to do everything myself. I was used to being the expert, and found it hard to take a step back. I forgot that I was now the manager and my role was to guide the members of my team into learning how to do things themselves. I soon found myself working nights and weekends, because I didn’t empower my team and delegate work to them. But when I tried to give them chunks of work, I couldn’t understand why it didn’t get done.

Advertising

I learned that delegating will give your life back, but only if you train, inform and support your team members – not just dump tasks on them. Think ‘trust but verify’.

4. Focus on the outcomes, not on the process

One reason I didn’t delegate well is that I expected everyone to do thing the way I would do them. Well they didn’t. Sometimes they did it differently, sometimes they did it better and sometimes worse. I learned to focus on the outcomes and just give support to anyone who is clearly struggling. Otherwise, leave them alone. I always hated being micro managed and, guess what, so does everyone else.

5. Think like a facilitator

Although I had an excellent team, who were well trained and experienced, I didn’t take the time to get to know everyone’s strengths and weaknesses. I forgot that my job was to facilitate them to deliver the goods according to their abilities. In these modern times, teams are increasingly made up of well-trained and experienced individuals.  As a new manager, your role is to facilitate overall goal achievement, not to tell the team how they should do every task.

6. The buck stops on your desk

When I was an expert, I always knew that my boss was there to catch any problems in the rest of team. I somehow forgot that as a manager, I now had responsibility for the whole team. If they didn’t get it right, it wasn’t just their responsibility, it was now mine too.

Advertising

As a manager this means that you have to be aware of the problems, and make sure someone takes responsibility for resolving it. Ensure they have the necessary resources to resolve the problem, trust them but don’t forget to follow up. A good way to do this is to walk around your workplace and ask open questions of your team.

7. Say No sometimes

On the other hand, don’t feel you have to bend over backwards in solving everyone’s problems for them. If you do, you will soon have a desk full of ‘sick monkeys’ – problems your team has delegated to you! If you are conscientious, this will probably be difficult.

But I found that a team will learn better if they at least try and identify some possible solutions to the problem first.

8. Share your plan

I like planning. You decide on a goal and then determine a series of steps necessary to get there. My boss usually gave me my goal, but if not, I would ask him for one. If you’re familiar with project management, you’ll know that the best plans have milestones. Milestones are markers and measures of progress on your plan e.g. all outstanding customers queries now answered within 2 days, 2 new customers on board this month, team training plans agreed etc.

Advertising

I actually did all this. But I forgot that my team needed to contribute to the plan and understand what their role is delivering the plan was.

I like that think I eventually got better at managing people. At least other people tell me I did! But coming from an intensely technical role, where I was the expert, it was a complete culture change to having to manage other people. By sharing the mistakes I made in my first management job, I hope to spare you the pain of making the same mistakes.

Featured photo credit: business men/Markus Spiske via imcreator.com

More by this author

7 Types Of Negative Workers You Need To Be Aware Of your daily management diary Little Daily Habits That Will Make You A Better Manager 8 Things I Wish I’d Known In My First Management Job

Trending in Work

1 10 Essential Soft Skills That Will Help Advance Your Career 2 The Savvy Employees Guide to Asking for a Raise 3 Why You Feel Stuck in Your Career After Staying in a Job Longterm 4 10 Simple Yet Powerful Business Goals to Set This Year 5 How to Make Career Decisions That You Will Not Regret for Life

Read Next

Advertising
Advertising
Advertising

Last Updated on April 17, 2019

10 Essential Soft Skills That Will Help Advance Your Career

10 Essential Soft Skills That Will Help Advance Your Career

What’s the secret of professional success? Some of it lies in the mastery of your discipline and all the technical skills you have to carry out your job; but a much bigger part lies in the soft skills list you possess.

Soft skills are your people or relationship skills—how well you get along with others and your ability to communicate and collaborate—as well as the personal characteristics you bring to the job, such as optimism, a can-do attitude and the motivation to work hard. These skills are not always easy to point out, but their absence can cause serious problems and negatively affect the whole work atmosphere.

They say that hard skills will help you get the job, but soft skills will help you get along—and get ahead. With that in mind, here’s the top-10 essential soft skills list to help you advance your career.

1. Communication Skills

Communication skills are hands-down the most sought-after soft skill that bosses want, and this one ability covers a lot of ground.

To communicate well, you have to listen carefully, interpret the context of the conversation, express yourself clearly, persuade others of your point of view, check your body language and use an engaging presentation style that won’t intimidate or bore your audience. That’s a big ask!

Your personality traits can influence the way you communicate with others. For instance, some people get straight to the point and center their arguments around facts and logic; others are cooperative and sensitive to how others feel. Both these approaches are equally valuable but there can be misunderstandings if you don’t understand where the other person is coming from.

Taking a comprehensive personality test can help you understand why you communicate the way you do and where your blind spots are. It can also help you understand other communication styles is so you can tailor your communication to the person you’re dealing with.

After all, connecting with your conversation partner is the hallmark of good communication.

2. Flexibility

Change is an essential part of any business. Companies need employees who are flexible enough to work with new initiatives, open to new ideas, and generally are able to tough it out when things don’t go as planned.

Research has found a link between job performance and flexibility over the long term because there will be times when you have to step outside your routine and rise to fresh challenges that didn’t exist before.

Being flexible doesn’t mean you have to hop into a new task or job role like an expert. Rather, it’s about showing you’re willing to accept new responsibility and learn different things.

Advertising

Bosses look for people who are prepared to step outside their comfort zones and are open to alternative solutions when their first idea doesn’t work.

3. Being a Team Player

Working on a team can be challenging but learning to do it well can definitely help you get ahead in your career. Employers look for people who can negotiate, cooperate and manage conflicts with other people to achieve a common goal. That includes the ability to build lasting relationships with customers and clients.

What makes a good team player? Essentially, it’s someone who knows the goal and knows her role. Employers look for evidence that you know your strengths, your responsibilities and how you can best contribute to the team, then put those skills into action by sharing ideas and communicating in a respectful manner. That’s the definition of being a good team player.

This is another area where taking a personality test can help you get ahead. When teams work together, each member brings a unique set of skills and qualities to the group. Research has shown that different combinations of personalities affect how teams collaborate and how productive they are.

Knowing who you are, and how you work on a team, can drive new insights and open the door to better teamwork.

4. Positive Mental Attitude

There are plenty of things you can’t change at work, like the people you work with or the fact that the printer is broken again. The one thing you can change is how much you let these things bother you.

Bosses like people who are calm, rational and upbeat—those who diffuse tensions in the workplace, not get all grouchy and go around slamming doors.

Studies show that people who maintain a sunny disposition have better relationships at work, are happier in their jobs and make better decisions than those who whine and complain. Some suggest that a positive mental attitude can also make you live longer—which means it’s beneficial for every area of your life![1]

It’s not always easy to keep a “glass half full” mentality when work is stressful and the deadlines are piling up. But there are some things you can do to help maintain a positive attitude. Laughing at your unfortunate circumstances keeps the work environment positive, and taking “sanity” breaks can help you keep your cool in high-pressure situations.

Managers look for positive mental attitude in a team member that is ready for a promotion, so it really does pay to keep your cool in challenging situations.

5. A Strong Work Ethic

People with a strong work ethic are committed to the role, persevere when things get tough and are inspired by challenge. These people are ambassadors for the organization, and will always be seen as top talent and ideal candidates.

Advertising

If you can exhibit this skill, then expect to be seen as a great candidate, eligible for new opportunities and positions throughout your career.

Since a strong work ethic can mean different things to different people, it helps to show specific examples of your exceptional work ethic during a performance appraisal or interview. For instance, you might talk about:

  • A time when you persisted in the face of challenges and did not shy away from hard work.
  • How you volunteered to help with projects even though these tasks did not form part of your job description.
  • The networking, workplace learning and skills betterment you’ve undertaken, which shows ambition and drive (people with a strong work ethic have those qualities in spades).
  • How you own your mistakes and never, ever point the finger of blame at others.

For help with building a strong work ethic, check out these tips: How to Build a Reliable Work Ethic

6. Public Speaking

Who’s terrified of public speaking? Pretty much everyone, since public speaking is America’s number one fear, ahead of death at number five and loneliness at number seven.

Yet, according to Warren Buffett, mastering this one skill you could increase your personal value by 50 percent.[2] That’s huge!

If you’re not natural at public speaking, you’re in good company. Buffett had to work hard to overcome his stage fright and once dropped out of a public-speaking course before it started—because he was afraid of public speaking! He eventually realized that he needed to build up his confidence by just doing it; over and over in front of small groups.

For a more structured approach, Toastmasters International teaches public speaking and leadership skills through a variety of pathways. Membership of this non-profit looks good on your resume but the real payoff will come when you can put your newfound skills to use on the job or in the interview room.

Or, you can check out this advice: The Ultimate Public Speaking Tips to Hook and Impress Any Audience

7. Integrity

From a manager’s point of view, the two integrity skills that will set you apart are:

  • Always doing what you say you will do
  • Owning an error instead of minimizing or hiding it

…even when no one is around to check up on you.

There are lots of people who have climbed the ladder without scruples, but they are not the people who others trust, respect and support when promotion time comes around.

Advertising

Behaving with integrity is a safe and consistent way to enhance your reputation and achieve your professional goals.

8. Managing Your Time

Phone calls, texts, Slack pings, meetings, huddles, side projects, multitasking—we are busier today than any generation before us. There’s no denying the workplace is an incredibly distracting place to be.

A lot of us have traded effectiveness for busyness which we wear as a badge of honor, both as a proxy for productivity and to show our value to the company. But what bosses want, what they really, really want, is someone who actually gets stuff done on time.

Time management is not merely the art of being on time, but of managing your time so you focus on the projects that really matter and add value to the business. This means prioritizing well, sticking to schedules, delegating, and not getting distracted by tasks that are easier to perform or less important. It means planning ahead and learning when it’s appropriate to say no.

Time management can be a tough skill to maintain, but not a difficult one to pick up. Monitor your actions for a few days—how long do your tasks take to finish? What’s interrupting you? What causes you to lose focus? Once you have the answers to these questions, you can set a schedule for yourself to make sure you’re spending your time wisely and this valuable asset is never wasted.

These 20 Quick Time Management Tips to Super Boost Your Productivity are also great to try.

9. Assertiveness

In any workplace, you typically will find people with the following conflict styles:

  • Passive: Those who go out of their way to avoid conflict.
  • Passive-aggressive: Those who express their negative feelings through actions rather than words.
  • Aggressive: Those who respond to conflict in a hostile and rude manner. These people get their opinion heard but they won’t make any friends in the process.
  • Assertive: People who stick up for their rights while still respecting the rights of others.

Managers look for assertiveness above all other styles because it allows decisions to be made without conflict or alienating people.

How do you use this information for yourself?

It starts with understanding your personality so you can anticipate how you will react when conflict arises and address your own shortcomings. Then, you can start influencing the team for top results, and securing your own career advancement in the process.

Learn how to be assertive and gain respect:

Advertising

How to Be Assertive and Stand up for Yourself the Smart Way

10. Creative Thinking

LinkedIn recently analyzed over 50,000 skills that employers search for when looking for candidates to find out what skills are currently in demand.[3] Taking the number-one slot on the 2019 soft skills list was creativity: the ability to solve problems and think outside the box.

Creativity is about bringing fresh, and sometimes unorthodox, ideas to the table. This helps companies to innovate, and companies that do not innovate will not survive very long.

How do you showcase your creative thinking skills? The golden rule is to participate.

Be brave and share your ideas during group brainstorming sessions. Volunteer to run a society, networking event or recruitment drive. Ask “what if” questions: “What if we add this information to the client welcome pack?” “What if we eliminate step 3 from the process?”

These activities demonstrate that you’re prepared to go beyond “business as usual” towards creative problem solving—an ability that will serve you every day, all throughout your career.

You can learn to unleash your creativity power:

What Is Creativity? We All Have It, and Need It

Final Thoughts

The good news? Every item on this soft skills list can be learned. Although you may feel lacking in certain areas, taking an inventory of your strengths and weaknesses will allow you to focus in on the areas that you’ll benefit from developing.

So take an inventory of your personality, skills, and talents. This will give you a baseline for your communication style, attitude to change, conscientiousness and more. You can then identify your weak areas and develop strategies for improving your team-building, assertiveness and conflict skills.

The better news? The effort is worth it. Developing your soft skills opens the door to a new job or a promotion, and helps you succeed once you get there.

More Articles to Help Advance Your Career

Featured photo credit: Rachael Gorjestani via unsplash.com

Reference

Read Next