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8 Things I Wish I’d Known In My First Management Job

8 Things I Wish I’d Known In My First Management Job

Having started out my career as a building site engineer, then a software programmer, all I really wanted was to become a manager. Managers have status. Managers get big pay packages with company cars. I took some time off, and enrolled onto an MBA. The MBA was intellectually stimulating and full of fascinating case studies about how supreme managers had steered their organisations to fabulous success. So I applied for, and got my first management job working for a large pharmaceutical company.

It was not a complete success.

Here are some of things I wish I’d known before starting that first management job.

1. Theory isn’t the same as practice

My MBA taught me a cartload of theoretical techniques for managing people, most of which turned out to be a load of rubbish when I tried to implement them! It’s one of the reasons that people with MBA’s have a bad reputation in some quarters. I think my team were really confused by all the theory I tried out on them. One or two ideas worked well, and I still use them today.

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I learned to be a bit more skeptical and a bit more selective about which theories I should use, and I learned to discuss my ideas with someone else in the team before trying them out.

2. Don’t pretend to know more than you actually do

If you do this, the team will smell a rat very quickly. They will also lose any respect for what you DO know because they can never be confident that you actually know anything really. While you your bosses clearly think highly of your potential as a manager, it is unlikely that they will expect you to know everything immediately. Even if you suddenly realize several weeks into the job that you don’t understand something, don’t soldier on if help is available. Don’t feel bad about asking questions, especially at the beginning. Nothing will sound too silly, and the relief of knowing the correct answer will be enormous.

It’s a funny thing, but I learned that your team will respect you more for being human and asking for their help, than they will for lying to them about what you don’t know.

3. Delegate but don’t abdicate

Another mistake I made, was to try to do everything myself. I was used to being the expert, and found it hard to take a step back. I forgot that I was now the manager and my role was to guide the members of my team into learning how to do things themselves. I soon found myself working nights and weekends, because I didn’t empower my team and delegate work to them. But when I tried to give them chunks of work, I couldn’t understand why it didn’t get done.

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I learned that delegating will give your life back, but only if you train, inform and support your team members – not just dump tasks on them. Think ‘trust but verify’.

4. Focus on the outcomes, not on the process

One reason I didn’t delegate well is that I expected everyone to do thing the way I would do them. Well they didn’t. Sometimes they did it differently, sometimes they did it better and sometimes worse. I learned to focus on the outcomes and just give support to anyone who is clearly struggling. Otherwise, leave them alone. I always hated being micro managed and, guess what, so does everyone else.

5. Think like a facilitator

Although I had an excellent team, who were well trained and experienced, I didn’t take the time to get to know everyone’s strengths and weaknesses. I forgot that my job was to facilitate them to deliver the goods according to their abilities. In these modern times, teams are increasingly made up of well-trained and experienced individuals.  As a new manager, your role is to facilitate overall goal achievement, not to tell the team how they should do every task.

6. The buck stops on your desk

When I was an expert, I always knew that my boss was there to catch any problems in the rest of team. I somehow forgot that as a manager, I now had responsibility for the whole team. If they didn’t get it right, it wasn’t just their responsibility, it was now mine too.

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As a manager this means that you have to be aware of the problems, and make sure someone takes responsibility for resolving it. Ensure they have the necessary resources to resolve the problem, trust them but don’t forget to follow up. A good way to do this is to walk around your workplace and ask open questions of your team.

7. Say No sometimes

On the other hand, don’t feel you have to bend over backwards in solving everyone’s problems for them. If you do, you will soon have a desk full of ‘sick monkeys’ – problems your team has delegated to you! If you are conscientious, this will probably be difficult.

But I found that a team will learn better if they at least try and identify some possible solutions to the problem first.

8. Share your plan

I like planning. You decide on a goal and then determine a series of steps necessary to get there. My boss usually gave me my goal, but if not, I would ask him for one. If you’re familiar with project management, you’ll know that the best plans have milestones. Milestones are markers and measures of progress on your plan e.g. all outstanding customers queries now answered within 2 days, 2 new customers on board this month, team training plans agreed etc.

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I actually did all this. But I forgot that my team needed to contribute to the plan and understand what their role is delivering the plan was.

I like that think I eventually got better at managing people. At least other people tell me I did! But coming from an intensely technical role, where I was the expert, it was a complete culture change to having to manage other people. By sharing the mistakes I made in my first management job, I hope to spare you the pain of making the same mistakes.

Featured photo credit: business men/Markus Spiske via imcreator.com

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Last Updated on October 18, 2018

10 Key Characteristics of a Highly Successful Entrepreneur

10 Key Characteristics of a Highly Successful Entrepreneur

When it comes to starting your own business and pursuing your dream of becoming an entrepreneur, it can be advantageous to go all in and embrace the flexibility of finally quitting your day job.

Keep in mind, though, that it takes a special kind of person to take the business world by storm: a person who has cultivated the key characteristics of entrepreneurial success.

People with these characteristics are likely to succeed, whereas people without them have difficulty moving forward with even the most brilliant business ideas.

These characteristics of an entrepreneur are so important that I’ve decided to cover all 10 of them in detail so that you can start your business with your best foot forward.

1. Successful Entrepreneurs Practice Discipline

Plenty of business experts claim that you can’t get anywhere as an entrepreneur without vision or creativity, but that’s simply not the truth. Instead, the one quality that no entrepreneur can be successful without is discipline.

To build an idea into a business, you have to have the discipline to spend time slogging through the least fun parts of running a business (like the bookkeeping), rather than taking that time to do something fun.

Andrew Carnegie, one of the most financially successful Americans of all time, grew up working dull and difficult jobs in factories. Despite going to bed hungry some nights, he continued doing his best work. He was eventually hired by a railroad company and continued to move up the ladder until starting his own successful businesses. Carnegie is a fine example of an entrepreneur dedicated to discipline and hard work. He truly earned his dreams of prosperity and success.

When you’re the boss, there’s no one to keep you at work except yourself — and there’s no short-term consequences for skipping out early.

Sure, if an entrepreneur plays hooky enough he knows that the business just won’t happen, but it’s very hard to convince someone that ‘just this once’ won’t hurt (and to keep ‘just this once’ from becoming a daily occurrence).

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2. Successful Entrepreneurs Keep Calm

Things go wrong when you run your own business.

Most entrepreneurs go through crises with their businesses — and more than a few wind up with outright failures on their hands. But when you’re responsible for a business, you have to be able to keep calm in any situation. Any other reaction — whether you lose your temper or get flustered — compounds the problem.

Instead, a good entrepreneur must have the ability to keep his cool in an emergency or crisis. It may not make the problem easier to solve, but it certainly won’t make it harder.

Honestly, losing your calm is a quick path to becoming the kind of person who gives up in the face of adversity. Instead giving in to frustration, remember classic entrepreneur Benjamin Franklin.

Franklin kept his calm as he experimented and tweaked his inventions again and again in pursuit of success. He didn’t give up during his many failures – he chose to innovate. You can choose innovation, too.

If an entrepreneur can handle failure without frustration or anger, s/he can move past it to find success.

3. Successful Entrepreneurs Pay Attention to Details

Restricting your attention to the big picture can be even more problematic than ‘sweating the small stuff.’

As an entrepreneur, unless venture capital has magically dropped out of the sky, a small expense can be a killer. It’s attention to detail that can make a small business successful when it has competition and it’s attention to detail that can keep costs down.

Attention to detail can be difficult to maintain — going over ledgers can be tedious even when you aren’t trying to pay close attention — but keeping your eye on a long-term vision is just asking for a problem to sneak in under a radar.

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After a business grows, an entrepreneur might be able to hire someone to worry about the details. In the beginning, though, only one person can take responsibility for the details.

Skeptical about the importance of details? Look no further than Howard Schultz, who grew a small coffee shop called Starbucks into one of the most globally successful coffee businesses in the world through his extreme attention to detail.

He is famous for taking all aspects of growing a business into account, paying attention not only to financially smart business decisions, but also focusing on socially responsible business decisions. Details can take you far.

4. Successful Entrepreneurs Embrace Risks

No entrepreneur has a sure thing, no matter how much money s/he stands to earn on a given product. Even if a product tests well, the market can change, the warehouse can burn down and a whole slew of other misfortune can befall a small business.

It’s absolutely risky to run a business of your own and while you can get some insurance, it’s not like most investment options. Even worse, if something does go wrong, it’s the entrepreneur’s responsibility — no matter the actual cause. In order to deal with all of that without developing an ulcer, you have to have a good tolerance for risk.

You don’t need to channel your inner frat boy and take on absolutely stupid risks, but you need to know just how much you can afford to risk — and get a good idea of how likely you are to lose it. If the numbers make you uncomfortable, the risk is too great.

Embracing risks is essential for growth and additional success, as well. Walt Disney, for example, could have stayed comfortable with his advances in the film and animation industries, but decided to expand his brand with a new dream: a theme park that soared above the competition. Without taking this risk, the incredibly successful Disney theme park empire would never have come about.

An entrepreneur has to be willing to accept pretty big risks, with some level of comfort.

5. Successful Entrepreneurs are Balanced

You can take any characteristic too far. There’s a point at which attention to detail can become obsession or calm can become unemotional response.

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As an entrepreneur, you have to be able to balance your characteristics, getting the most of them without going over the edge. But balance for an entrepreneur goes far beyond keeping your characteristics in check, though.

Just as an entrepreneur doesn’t have a boss to keep them at work when necessary, they don’t have one to send them home when they’re done. If you are working for yourself, you have to decide how to balance your work and home life — and if you have a day job to add into the equation, balance just gets more complicated.

Oprah Winfrey, one of the most successful and influential entrepreneurs out there, understands the importance of balance. Winfrey has a lot going on; she runs her own media kingdom, acts, produces films, publishes print, and more. In an interview with Fast Company,[1] she talks about her efforts to balance priorities and self care, saying that she must ask herself what is truly important in each limited day.

You may or may not have as much on your plate as Oprah, but learning how to balance whatever you have going on in life will certainly help you farther along down the road as you learn to be a great entrepreneur.

6. Successful Entrepreneurs are Passionate and Motivated

In order to develop any of the above characteristics, you must have a foundation of passion. Staying disciplined day after day during the building of your business takes unrivaled motivation.

Before you start any business, ask yourself if you can sustain true excitement about your idea during even the darkest days ahead of you. If the answer is yes, then good for you! Nurture your natural motivation by taking these action steps throughout your business journey:

  • Commit to making short and long-term goals. Check in with them often to stay on task.
  • Have a plan in place for the inevitable days when you feel discouraged. Make a list of things that will help keep you motivated and focused.
  • Share your ideas with trusted individuals who are just as excited as you are. They will help keep your enthusiasm rolling even when you are feeling down.

By being prepared for apathetic days and holding fast to your authentic passion, you can actually enjoy your journey to success.

7. Successful Entrepreneurs Adapt

Remember this one word: flexibility. Seasoned entrepreneurs know that change is not only a part of life, but also a part of the business world. Expect change and choose to adapt.

As a new entrepreneur, it will be tempting to cling to your original business plan with no exceptions, even if you notice it isn’t working. Good entrepreneurs know that it’s okay to make smart, informed changes in order to ensure efficiency.

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8. Successful Entrepreneurs are Marketing and Sales Experts

No matter what kind of business you are starting, a knowledge of marketing and sales will save you many headaches. A passion for creating a beautiful handmade lifestyle product is not enough to run a successful lifestyle brand; it is critical that you understand key business principles in addition to your natural skills or great product line.

Not sure how to start? Taking business courses is a great idea, but you can also easily brush up on sales and marketing through free online resources. Check out these 10 Sales Skills Everyone Should Master To Be Successful to begin now.

9. Successful Entrepreneurs Have Strong Money Management

Along with sales and marketing skills, money management is a very useful tool in the box of the entrepreneur. Understanding how to best manage your money can be the difference between early success and early failure in the business world.

If money management isn’t your strongest skill, prepare to hire a financial expert to help you with any tricky business that comes up. Financial guidance and knowledge is never a bad idea.

10. Successful Entrepreneurs Ask Questions and Continually Improve

Pride is a natural human quality, but it’s important to humbly conduct some constructive criticism every now and again on both yourself as a leader and your new business as a whole.

Assess how things are going and be willing to make positive changes if necessary. Here’re 15 ways to cultivate lifelong learning.

If you are always improving, then how can you ultimately fail?

The Bottom Line

Let me remind you of one important fact: the qualities of an entrepreneur listed here are not exclusively available to some people and elusive to others.

Although some people may have natural strengths and weaknesses, these qualities can be learned by anyone interested in taking up the entrepreneurial challenge. It might not be easy to change old habits, but it is absolutely possible to cultivate these characteristics in yourself.

Whether you’re a business owner or an aspiring entrepreneur, with hard work, you can train yourself to develop the qualities that truly determine the entrepreneurial spirit and future success.

Featured photo credit: Unsplash via unsplash.com

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