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It’s Never Easy to Be Retail Staff. Here’s Why

It’s Never Easy to Be Retail Staff. Here’s Why

At some point, many of us have worked (or still work) as retail staff. It’s a job like any other but with a lot of oddly specific challenges. Whether you work in a corner store, Starbucks, Tesco or an indie label music shop, dealing with the customers can be one of the most delightful and infuriating things you have ever experienced in life.

If you have ever stocked a shelf or manned a till, you can absolutely relate to the points mentioned below!

1. We can’t change the price for you.

We are mere employees. It’s the retail company or the manufacturer who sets the price. No matter how nice, flirty or angry your demands become we cannot quote you a new price out of the blue! But we can give you the head office’s number and you can try your luck in persuading somebody there.

2. We often have terrible schedules.

Have you ever heard of the “Clopening“? Well that’s a dreadful practice of having a closing shift and getting back to work the next morning (most often without being at home for more than 7 hours).  Most of us inevitably get those at least once a month, or once a week in the worst-case scenario. Sure, the rumors say it soon may become a thing of the past, but for now, we never really get a full weekend. And on those rare occasions we do, we try to get the max out of it and end up being even more exhausted.

All in all, we work 40+ hours per week, often put work over social life and are damned proud of what we do. Being a retail worker is a real job. Don’t ever tell us the opposite!

3. We don’t like telling you that your card was declined.

Yes, we often feel as awkward and embarrassed as you are and make that  “strange face” not to mock you, but to hide our feelings.

4. We know about your complaints to other workers.

Don’t you ever try to rat us out to other retail staff! It’s a game you are likely to lose. Think for a second, why would anyone throw friends under the bus for some demanding (and often rude) stranger? In fact, working in retail has taught me to be more patient, kind and tolerant towards your co-workers, as you often work with a very diverse group of people. Even that annoying girl who can’t stop complaining about the lack of love life can save your back on another day!

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5. We don’t know every single item in the store by heart.

If you approach us with something like: “Can you quote me a price of that silver fancy couch I’ve seen in your other store the other day?”, we probably won’t be able to help. Save everyone’s time and frustration by penning down the product code, brand or some less vague characteristics.

Can you imagine what it’s like to get through thousands of products that change monthly if you work in a big store?

6. We hate when you come five minutes before closing.

Yes, you’ve got a job with fixed working hours. But so do we! We want to help, but we anticipate you staying for over an hour after the closing time, meaning our seven hours of rest will turn into five.

7. We are okay with refunds, but it does not always mean you will get one.

No, it’s not that we don’t feel like giving you back the money or filling in return papers. It’s just that there are certain goods that cannot be returned according to numerous policies, e.g. undergarments (esp. worn!), gift cards, products that have obviously been in heavy use or those returned after the return policy warranty.

Spare everyone from making a scene before you have carefully read the return/refund policy. It’s always clearly outlined.

8. We are used to most of your usual “threats”.

Including: “I’ll shop somewhere else” (Okay. Good day!); “Let me speak to the manager!” (I wanted to speak to him for 3 days about my holiday too); “I will never come back” (but most probably you will). Being rude and aggressive will get you nowhere, really.

9. We hate add on sales, too.

But our job is to smile and offer you something totally irrelevant — like a nearly expired Aero bar — and explain what an amazing deal it is.

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10. We have certain issues when it comes to making a payment.

The worst-case scenarios include getting a mountain of change. Coins are money too, we get it. But it’s absolutely frustrating counting all of those when there are ten more impatient folks in line! “Can I pay part card/part cash?” is the most dreadful question in the world — especially when your sum is $15. Why do you need to make things so complicated for everyone?

And last, but not least — swiping your card or entering your pin code too early or too late, resulting in one huge mess at the payment stage.

11. We wish you would just ask us for a size.

Do you realize it takes just two seconds for us to bring you the right size? In contrast, it takes a good half an hour to refold all the sweaters in the pile you have just dug through. Don’t forget that it’s our job to clean up your mess and make sure the store looks nice at all times.

Make our lives easier by voicing out your request to dig through the piles for you.

12. We perfectly know the consumer law.

Probably, much better than you do — as not having certain items in stock is not a breach. Neither is refusing to issue you a refund without a receipt. Before showing off your great legal knowledge, make sure you know what you are talking about.

13. We don’t like unsupervised children.

It’s not that we don’t like kids in general. Most of us love them! It’s just that your little fellow left out with no attention potentially means a huge mess. You see, all major accidents at the shop usually involve a child, with their parents just two steps ahead glued to their phones or paying zero attention to what their child is up to.

Please, keep an eye on your child and hold their hand or do something to keep everyone out of harm’s way.

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14. We notice when you ruin an item with your makeup.

Please, be careful about getting your makeup on the garments. And if it happens, don’t try to score a discount because you’ve been careless. Secretly putting back an item and taking a clean one instead to purchase will not come unnoticed as well. Instead ask us about any tips of removing makeup. We now know plenty!

15. We can’t be in control of everything.

We are not in control of stock, but we can give you the head office number if you still want to inquire. Also, we can’t just give you something from the floor stock or an item the other customer has a hold on. Same goes with catalogues — we can’t guarantee the product will still be there when you come to shop for it.

It’s our job to sell you things, so we are not trying to fool you by saying the item is not available right now.

16. We do not size the products.

And no, we don’t know why size four is so tight. It’s okay to go up a size. Please, do not try to squeeze into a smaller one no matter what. We are being nice, not judgmental, when we offer our assistance in finding the right fit.

17. We hate when people leave things where they don’t belong.

Are you happy when somebody messes up your work desk? Exactly, we aren’t either! It takes just a few seconds to hand over an item you have no intention to buy, rather than place it somewhere random in the store. Don’t forget it’s our job to make the shop look neat and keep all things in order.

18. We try very hard to cater everyone, but…

We are not super humans. We cannot attend to everyone at once. If we did not approach you immediately, it doesn’t mean we are avoiding you or not doing our job properly. Most likely we are already dealing with other customers.

Please, keep patience and we’ll come back to you in just a few minutes.

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19. We have to greet everyone.

Yes, our smiles may seem somewhat fake as it’s part of our job. And saying hundreds of “hellos” a day is somewhat annoying. But please, don’t smirk at us and pretend you didn’t hear. That makes things even worse.

20. We are not therapists.

Yes, we can help you with a lot of things and give some advice…but only when it comes to the products we sell. We can’t listen to your personal problems for half an hour, especially when the conversation happens during peak hours or at the checkout.

21. We tell you our name for a reason.

Please, don’t forget it as it often results into such a great thing as “commissions” that help us pay the monthly bills.  Don’t make us regret helping you so zealously.

22. We dream of a normal life sometimes.

With a fixed nine to five schedule, usual weekends, breaks lasting over 30 min a day and less rude people to deal with on a daily basis. We want to be able to hang out with our friends in the evenings and spend more time with the children. We leave the house at six a.m. to return at midday, absolutely exhausted and able to do nothing except for roll right into bed.

23. We are humans too!

We try our best to be nice, helpful and cater for you in a timely manner. Please, be respectful and polite to us too! At the end of the day we are doing a job just like you do.

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Last Updated on January 17, 2019

8 Simple Mindfulness Exercises to Bring Peace and Happiness to Your Life

8 Simple Mindfulness Exercises to Bring Peace and Happiness to Your Life

In life, we all need to be conscientious of what we are doing. You don’t need to live a life of stress if you don’t want to. You can achieve peace and happiness in life by carefully building mindfulness exercises into your life’s routine.

Exercising mindfulness isn’t rocket science and as importantly, you can do it. It will, however, take a few tries to get into the groove of things but once you get it, it is like riding a bike, you will never lose it.

Trust me. It’s in your best interest to learn and put these mindfulness exercises into practice. In this article, I will share with you 8 mindfulness exercises that will help you to boost your energy, vitality and live a more peaceful and happier life.

Why Is It Hard to Live A Peaceful And Happy Life?

Our Habitat Has Become Too Technological

The world has accepted the idea that technology is often the cure for all evil. We have accepted, as a society, that everything technological will make us live a better life without fully investigating the many side effects that modernity brings.

There are a number of technological side effects that have a tremendous impact on your life that the media rarely tells you about.[1] Some of them include self-harm, economic inequality, having less sex, and even suicide. The global community is becoming less happy because of technology.

How can anybody live a peaceful and happy life when they are depressed? Technology advancements, ladies and gents, is a major reason for why we are living a poor life because it has infiltrated our lives too much.

According to my research, Americans spend an average of 8 hours a day looking at the computer screen — The average screen time spent on smartphones alone is about 20 hours per week. That’s a lot! No wonder why living a happy and peaceful life is so difficult these days.

Too Many People Don’t Want to Unplug

Americans check their phones an average of 80 times during vacation.[2] Some admit to checking their smartphones 300 times every single day. In countries like Brazil, India and China, the situation is no different.

The reality is that people are constantly plugged into technological devices and this behavior is literally making people all over the globe fight an inner war with themselves, which consequently makes them very sad. As we know, war is the enemy of peace which won’t make anybody happy.

Listen carefully:

We have a global anxiety epidemic because people don’t want to unplug from their smartphones and most people aren’t doing anything to fix it. It is a sad state of affairs but very real. This obsession with technology is turning us into perishable robots who live terrible lives.

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The era of anxiety is here to stay. There is little doubt about it. We can, however, fight back with the best remedy of all — We call it mindfulness!

Thank God there is an antidote to this whole technological madness. Without further ado, let’s go straight to the mindful exercises.

8 Mindfulness Exercises to Start Practicing

There are tons of mindfulness exercises available for you to engage with out there.[3] In the paragraphs below, I will include the best ones I’ve personally tried or have seen my close friends and family members try.

Are you ready for it? Let’s go!

1. Pray Daily

You should pray on a daily basis. Why is that you may ask — Well, because science has told us to do so.

When people pray, they feel peaceful, almost eliminating anxiety. Worries become secondary, and often gives people energy and hope to cope with the difficulties of life.

Prayer can make you more confident and focused. Prayer also helps you with self-control, helps to control pain, and can protect you against illnesses and disorders like cancer and high blood pressure. At least, this is what researchers from Harvard Medical School have said.[4]

Pray. You won’t regret it.[5]

2. Pay Attention to Your Inner Thoughts

A lot of people allow themselves to be influenced by their negative thoughts. Be different and resist believing in them. It is a bad habit that can lead to unhappiness.

By the way, if you do feel this way, chances are high that somebody other than you put these thoughts into your head.

Here is my secret to combat this cancer — look at things objectively. I bet that if you look at things as they are, you will realize that most if not all of your negative thoughts are only inside of your head.

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If you pay close attention, you will quickly realize that these voices aren’t worth your time. Believe me — Ignoring them and looking at things with objectivity is often the best course of action.

This article can guide you to beat negative thoughts:

How to Stop Automatic Negative Thoughts When You’re Overwhelmed

3. Smile Often

Smiling will slow down your heart. It will also relax your body because when you smile, your body releases endorphins which in itself has a number of positive benefits for you as a person.

Smile often! You may want to smile early in the morning, during the day, and late in the evening. It is amazing what happens to you when you decide to smile instead of being grumpy.

Surrender your problems to a nice smile. You will notice two things. First, most people just don’t which makes them live a miserable life. Second, if you decide to smile often, you will eventually smile unconsciously which is the ideal.

The moment that you smile unconsciously, you then know that you are truly happy.

4. Organize Your Working Desk

A messy desk will make you less productive and can agitate and overstimulate you. You don’t want that.

When you clear your desk, you engage in deep inner-thinking and your systematic decision making ends up becoming therapeutic.

Most people realize that they are most creative when their creative space is clean and organized. The former often makes people more aware of what they are doing which lends to less stress and more productivity.

Organizing your desk will also make you more energetic and focused because order often decreases chaos which is a condition that often slows down daily progress.

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5. Celebrate Your Friend’s Victories

I love this mindful exercise. One of the best ways to live a happy and peaceful life is to celebrate the victories of others. When you do that, you automatically make your friends in a better mood which makes you in a better mood, as well.

Happiness is contagious! We might as well celebrate others as much as we can. If you find out that your peer has won an award, celebrate with him! If your friend is the recipient of a local charity award, celebrate with her!

What is also awesome is that when you celebrate with others, they often celebrate with you in return. This, ladies and gentleman, will make you feel fantastic. You can’t go wrong with this one, period.

6. Listen to Your Spouse/Partner

God put someone in your life for a reason. You might as well listen to him or her.

I listen to my wife everyday. In fact, I often ask the following question to her, “Amanda, what are your thoughts about…” or “What am I missing about…” It is shocking what I hear back from her. Without her having much context and perspective, by the art of observation in my own nonverbal behavior and the behavior of others, she accurately gives me incredible insights which helps me out with living my life to the fullest.

I’m a firm believer that spouses are supposed to engage in interpersonal communication every day. I most definitely do and will continue doing it. You should do the same.

7. Give Yourself a Break from Technology

You can’t be in total equilibrium if your computerized devices control your life. You must get away from technology on a daily basis.[6]

How do you do that? This is my formula:

First, take this smartphone control test. It is only ten questions but this test will place you somewhere in the human robot cycle continuum.

If your score is between 25-30, take a break from the computer (or smartphone, pad, laptop/desktop) every twenty minutes and stop being on a computerized device after 8:00pm.

If you score between 30-35, still take a break every 20 minutes but stop being on these devices at 5:00pm.

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If you score more than 35, you need to take action immediately.

Limit computer use as much as possible throughout the day. Give yourself as many breaks from the computer as possible. Are you ready for the challenge?

8. Go Exercise

Go exercise at least three times a week. I don’t care if you need to workout early in the morning, late in the evening, on the weekends or during work days. Working out is absolutely imperative for you to live happy and peaceful life.

The stresses of the modern world are too much for you to neglect this important mindfulness exercise. When you go to the gym, you burn calories, focus on activities one step at a time, your mind relaxes, anxiety decreases, you sweat and often think about topics unrelated to your work place among many other benefits.

You must exercise at least three hours each week for optimum results. Why? Just take a look at all the benefits of regular exercising:

12 Benefits of Regular Exercise You Should Know

The Bottom Line

It’s in your best interest to learn and put these mindfulness exercises into practice. Now that our habitat has become too technological and many people just don’t want to unplug, engaging in daily prayer, celebrate your friends’ victories, and listening to your spouse are among the best ways to be mindful about what you are doing and how you are living.

It is possible to live a happy and peaceful life. It only depends on you.

Go exercise! Take a break from technology and invest in you! Life is too short for distractions.

More Resources About Mindfulness

Featured photo credit: Lesly Juarez via unsplash.com

Reference

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