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It’s Never Easy to Be Retail Staff. Here’s Why

It’s Never Easy to Be Retail Staff. Here’s Why

At some point, many of us have worked (or still work) as retail staff. It’s a job like any other but with a lot of oddly specific challenges. Whether you work in a corner store, Starbucks, Tesco or an indie label music shop, dealing with the customers can be one of the most delightful and infuriating things you have ever experienced in life.

If you have ever stocked a shelf or manned a till, you can absolutely relate to the points mentioned below!

1. We can’t change the price for you.

We are mere employees. It’s the retail company or the manufacturer who sets the price. No matter how nice, flirty or angry your demands become we cannot quote you a new price out of the blue! But we can give you the head office’s number and you can try your luck in persuading somebody there.

2. We often have terrible schedules.

Have you ever heard of the “Clopening“? Well that’s a dreadful practice of having a closing shift and getting back to work the next morning (most often without being at home for more than 7 hours).  Most of us inevitably get those at least once a month, or once a week in the worst-case scenario. Sure, the rumors say it soon may become a thing of the past, but for now, we never really get a full weekend. And on those rare occasions we do, we try to get the max out of it and end up being even more exhausted.

All in all, we work 40+ hours per week, often put work over social life and are damned proud of what we do. Being a retail worker is a real job. Don’t ever tell us the opposite!

3. We don’t like telling you that your card was declined.

Yes, we often feel as awkward and embarrassed as you are and make that  “strange face” not to mock you, but to hide our feelings.

4. We know about your complaints to other workers.

Don’t you ever try to rat us out to other retail staff! It’s a game you are likely to lose. Think for a second, why would anyone throw friends under the bus for some demanding (and often rude) stranger? In fact, working in retail has taught me to be more patient, kind and tolerant towards your co-workers, as you often work with a very diverse group of people. Even that annoying girl who can’t stop complaining about the lack of love life can save your back on another day!

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5. We don’t know every single item in the store by heart.

If you approach us with something like: “Can you quote me a price of that silver fancy couch I’ve seen in your other store the other day?”, we probably won’t be able to help. Save everyone’s time and frustration by penning down the product code, brand or some less vague characteristics.

Can you imagine what it’s like to get through thousands of products that change monthly if you work in a big store?

6. We hate when you come five minutes before closing.

Yes, you’ve got a job with fixed working hours. But so do we! We want to help, but we anticipate you staying for over an hour after the closing time, meaning our seven hours of rest will turn into five.

7. We are okay with refunds, but it does not always mean you will get one.

No, it’s not that we don’t feel like giving you back the money or filling in return papers. It’s just that there are certain goods that cannot be returned according to numerous policies, e.g. undergarments (esp. worn!), gift cards, products that have obviously been in heavy use or those returned after the return policy warranty.

Spare everyone from making a scene before you have carefully read the return/refund policy. It’s always clearly outlined.

8. We are used to most of your usual “threats”.

Including: “I’ll shop somewhere else” (Okay. Good day!); “Let me speak to the manager!” (I wanted to speak to him for 3 days about my holiday too); “I will never come back” (but most probably you will). Being rude and aggressive will get you nowhere, really.

9. We hate add on sales, too.

But our job is to smile and offer you something totally irrelevant — like a nearly expired Aero bar — and explain what an amazing deal it is.

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10. We have certain issues when it comes to making a payment.

The worst-case scenarios include getting a mountain of change. Coins are money too, we get it. But it’s absolutely frustrating counting all of those when there are ten more impatient folks in line! “Can I pay part card/part cash?” is the most dreadful question in the world — especially when your sum is $15. Why do you need to make things so complicated for everyone?

And last, but not least — swiping your card or entering your pin code too early or too late, resulting in one huge mess at the payment stage.

11. We wish you would just ask us for a size.

Do you realize it takes just two seconds for us to bring you the right size? In contrast, it takes a good half an hour to refold all the sweaters in the pile you have just dug through. Don’t forget that it’s our job to clean up your mess and make sure the store looks nice at all times.

Make our lives easier by voicing out your request to dig through the piles for you.

12. We perfectly know the consumer law.

Probably, much better than you do — as not having certain items in stock is not a breach. Neither is refusing to issue you a refund without a receipt. Before showing off your great legal knowledge, make sure you know what you are talking about.

13. We don’t like unsupervised children.

It’s not that we don’t like kids in general. Most of us love them! It’s just that your little fellow left out with no attention potentially means a huge mess. You see, all major accidents at the shop usually involve a child, with their parents just two steps ahead glued to their phones or paying zero attention to what their child is up to.

Please, keep an eye on your child and hold their hand or do something to keep everyone out of harm’s way.

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14. We notice when you ruin an item with your makeup.

Please, be careful about getting your makeup on the garments. And if it happens, don’t try to score a discount because you’ve been careless. Secretly putting back an item and taking a clean one instead to purchase will not come unnoticed as well. Instead ask us about any tips of removing makeup. We now know plenty!

15. We can’t be in control of everything.

We are not in control of stock, but we can give you the head office number if you still want to inquire. Also, we can’t just give you something from the floor stock or an item the other customer has a hold on. Same goes with catalogues — we can’t guarantee the product will still be there when you come to shop for it.

It’s our job to sell you things, so we are not trying to fool you by saying the item is not available right now.

16. We do not size the products.

And no, we don’t know why size four is so tight. It’s okay to go up a size. Please, do not try to squeeze into a smaller one no matter what. We are being nice, not judgmental, when we offer our assistance in finding the right fit.

17. We hate when people leave things where they don’t belong.

Are you happy when somebody messes up your work desk? Exactly, we aren’t either! It takes just a few seconds to hand over an item you have no intention to buy, rather than place it somewhere random in the store. Don’t forget it’s our job to make the shop look neat and keep all things in order.

18. We try very hard to cater everyone, but…

We are not super humans. We cannot attend to everyone at once. If we did not approach you immediately, it doesn’t mean we are avoiding you or not doing our job properly. Most likely we are already dealing with other customers.

Please, keep patience and we’ll come back to you in just a few minutes.

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19. We have to greet everyone.

Yes, our smiles may seem somewhat fake as it’s part of our job. And saying hundreds of “hellos” a day is somewhat annoying. But please, don’t smirk at us and pretend you didn’t hear. That makes things even worse.

20. We are not therapists.

Yes, we can help you with a lot of things and give some advice…but only when it comes to the products we sell. We can’t listen to your personal problems for half an hour, especially when the conversation happens during peak hours or at the checkout.

21. We tell you our name for a reason.

Please, don’t forget it as it often results into such a great thing as “commissions” that help us pay the monthly bills.  Don’t make us regret helping you so zealously.

22. We dream of a normal life sometimes.

With a fixed nine to five schedule, usual weekends, breaks lasting over 30 min a day and less rude people to deal with on a daily basis. We want to be able to hang out with our friends in the evenings and spend more time with the children. We leave the house at six a.m. to return at midday, absolutely exhausted and able to do nothing except for roll right into bed.

23. We are humans too!

We try our best to be nice, helpful and cater for you in a timely manner. Please, be respectful and polite to us too! At the end of the day we are doing a job just like you do.

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Last Updated on March 30, 2020

Why You’re Feeling Tired All the Time (And What to Do About It)

Why You’re Feeling Tired All the Time (And What to Do About It)

Feeling tired all the time?

Have you ever caught yourself nodding off when you’re watching TV, listening to someone drone on during a meeting or even driving a car?

I know I have, especially when I worked 70 hours per week as a High-Tech Executive.

Feeling tired all the time may be more widespread than you think. In fact, two-fifths of Americans are tired most of the week.[1]

If you’re tired of feeling tired, then I’ve got some great news for you. New research is helping us gain critical insights into the underlying causes of feeling tired all the time.

In this article, we’ll discuss the latest reasons why you’re feeling tired all the time and practical steps you can take to finally get to the bottom of your fatigue and feel rested.

What Happens When You’re Too Tired

If you sleep just two hours less than the normal eight hours, you could be as impaired as someone who has consumed up to three beers.[2] And you’ve probably experienced the impact yourself.

Here are some common examples of what happens when you’re feeling tired:[3]

  • You may have trouble focusing because memory and learning functions may be impaired within your brain.
  • You may experience mood swings and an inability to differentiate between what’s important and what’s not because your brain’s neurotransmitters are misfiring.
  • You may get dark circles under your eyes and/or your skin make look dull and lackluster in the short term and over time your skin may get wrinkles and show signs of aging because your body didn’t have time to remove toxins during sleep.
  • You may find it more difficult to exercise or to perform any type of athletic activity.
  • Your immune system may weaken causing you to pick up infections more easily.
  • You may overeat because not getting enough sleep activates the body’s endocannabinoids even when you’re not hungry.
  • Your metabolism slows down so what you eat is more likely to be stored as belly fat.

Are you saying that feeling tired can make me overweight?

Unfortunately, yes!

Feeling tired all the time can cause you to put on the pounds especially around your waist. But it is a classic chicken and egg situation, too.

Heavier people are more likely to feel fatigued during the day than lighter ones. And that’s even true for overweight people who don’t have sleep apnea (source: National Institutes of Health).

Speaking of sleep apnea, you may be wondering if that or something else is causing you to feel tired all the time.

Why Are you Feeling Tired All the Time?

Leading experts are starting to recognize that there are three primary reasons people feel tired on a regular basis: sleep deprivation, fatigue and Chronic Fatigue Syndrome (CFS).

Here’s a quick overview of each root cause of feeling tired all of the time:

  1. Tiredness occurs from sleep deprivation when you don’t get high-quality sleep consistently. It typically can be solved by changing your routine and getting enough deep restorative sleep.
  2. Fatigue occurs from prolonged sleeplessness which could be triggered by numerous issues such as mental health issues, long-term illness, fibromyalgia, obesity, sleep apnea or stress. It typically can be improved by changing your lifestyle and using sleep aids or treatments, if recommended by your physician.
  3. Chronic Fatigue Syndrome (CFS) is a medical condition also known as Myalgic Encephalomyelitis that occurs from persistent exhaustion that doesn’t go away with sleep.

The exact cause of CFS is not known, but it may be due to problems with the immune system, a bacterial infection, a hormone imbalance or emotional trauma.

It typically involves working with a doctor to rule out other illnesses before diagnosing and treating CFS.[4]

Always consult a physician to get a personal diagnosis about why you are feeling tired, especially if it is a severe condition.

Feeling Tired vs Being Fatigued

If lack of quality sleep doesn’t seem to be the root cause for you, then it’s time to explore fatigue as the reason you are frequently feeling tired.

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Until recently, tiredness and fatigue were thought to be interchangeable. Leading experts now realize that tiredness and fatigue are different.

Tiredness is primarily about lack of sleep.

But fatigue is a perceived feeling of being tired that is much more likely to occur in people who have depression, anxiety or emotional stress and/or are overweight and physically inactive (source: Science Direct).

Symptoms of fatigue include:

  • Difficulty concentrating
  • Low stamina
  • Difficulty sleeping
  • Anxiety
  • Low motivation

These symptoms may sound similar to those of tiredness but they usually last longer and are more intense.

Unfortunately, there is no definitive reason why fatigue occurs because it can be a symptom of an emotional or physical illness. But there are still a number of steps you can take to reduce difficult symptoms by making a few simple lifestyle changes.

How Much Sleep Is Enough?

The number one reason you may feel tired is because of sleep deprivation which means you are not getting enough high-quality sleep.

Most adults need 7 to 9 hours of high-quality, uninterrupted sleep per night. If you’re sleep deprived, the amount of sleep you need increases.

So, quantity and quality do matter when it comes to sleep.

The key to quality sleep is being able to get long, uninterrupted sleep cycles throughout the night. It typically takes 90 minutes for you to reach a state of deep REM sleep where your body’s healing crew goes to work.

Ideally, you want to get at least 3 to 4 deep REM sleep cycles in per night. That’s why it’s so important to stay asleep for 7 or more hours.

Research also shows that people who think they can get by on less sleep don’t perform as well as people who get at least seven hours of sleep a night[5] So, you should definitely plan on getting seven hours of deep restorative sleep every night.

If you are not getting 7 hours of high-quality sleep regularly, then sleep deprivation is most likely reason you feel tired all the time.

And that is good news because sleep deprivation is much simpler and easier to address than the other root causes.

It’s also a good idea to rule out sleep deprivation as the reason why you are tired before moving on to the other possibilities such as fatigue or Chronic Fatigue Syndrome, which may require a doctor for diagnosis and treatment.

4 Simple Changes to Reduce Fatigue

Personally, I’m a big believer in upgrading your lifestyle to uplift your life. I overcame chronic stress and exhaustion by making these four changes to my lifestyle:

  1. Eating healthy, home-cooked meals versus microwaving processed foods or eating out
  2. Exercising regularly
  3. Using stressbusters
  4. Creating a bedtime routine to sleep better

So, I know it is possible to change your lifestyle even when you’re working crazy hours and have lots of family responsibilities.

After I made the 4 simple changes in my lifestyle, I no longer felt exhausted all of the time.

In addition, I lost two inches off my waist and looked and felt better than ever.

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I was so excited that I wanted to help others replace stress and exhaustion with rest and well-being, too. That’s why I became a Certified Holistic Wellness Coach through the Dr. Sears Wellness Institute.

Interestingly enough, I discovered that Dr. Sears recommends a somewhat similar L.E.A.N. lifestyle:

  • L is for Lifestyle and means living healthy including getting enough sleep.
  • E is for Exercise and means getting at least 20 minutes of exercise a day ideally for six days a week.
  • A is for Attitude and means thinking positive and reducing stress whenever possible.
  • N is for Nutrition and means emphasizing a right-fat diet, not a low-fat diet.

The L.E.A.N. lifestyle is a scientifically-proven way to reduce fatigue, get to the optimal weight and to achieve overall wellness.[6]

And yes, there does seem to be an important correlation between being lean and feeling rested.

But overall based on my personal experience and Dr. Sear’s scientific proof, the key to not feeling tired all of the time does seem to be 4 simple changes to your lifestyle.

L — Living Healthy

Getting enough high-quality sleep every day is the surefire way to help you feel less fatigued, more rested and better overall.

So, whether you’re sleep deprived or potentially suffering from fatigue or Chronic Fatigue Syndrome, you probably want to find a way to sleep better.

In fact, if you aren’t getting enough sleep, your body isn’t getting the time it needs to repair itself; meaning that if you are suffering from an illness, it’s far more likely to linger.

As unlikely as it sounds, though, fatigue can sometimes make it difficult to sleep. That’s why I’d recommend taking a look at your bedtime routine before you go to bed and optimize it based on sleep best practices.

Here are 3 quick and easy tips for creating a pro-sleep bedtime routine:

1. Unplug

Many of us try to unwind by watching TV or doing something on an iPhone or tablet. But tech can affect your melatonin production due to the blue light that they emit, fooling your body into thinking it’s still daytime.

So turn off all tech one hour before bed and create a tech-free zone in your bedroom.

2. Unwind

Do something to relax.

Use the time before bed to do something you find relaxing such as reading a book, listening to soothing music, meditating or taking an Epsom salt bath.

3. Get Comfortable

Ensure your bed is comfortable and your room is set up for sleep.

Make sure you room is cool. 60-68 degrees is the ideal temperature for most people to sleep.

Also, it’s ideal if your bedroom is dark and there is no noise.

Finally, make sure everything is handled (e.g., laying out tomorrow’s clothes) before you get into your nice, comfy bed.

If your mind is still active, write a to-do list to help you fall asleep faster.[7]

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Above all, be gentle with yourself and count your blessings, some sheep or whatever helps.

This article also offers practical tips to build a bedtime routine: How to Build a Good Bedtime Routine That Makes Your Morning Easier

E — Exercise

Many people know that exercise is good for them, but just can’t figure out how to fit it into their busy schedules.

That’s what happened in my case.

But when my chronic stress and exhaustion turned into systemic inflammation (which can lead to major diseases like Alzheimer’s), I realized it was time to change my lifestyle.

As part of my lifestyle upgrade, I knew I needed to move more.

My friends who exercise all gave me the same advice: find an exercise you like to do and find a specific time in your schedule when you can consistently do it.

That made sense to me.

So, I decided to swim.

I used to love to swim when I was young, but I hadn’t done it for years. The best time for me to do it was immediately after work, since I could easily get an open swim lane at my local fitness club then.

Also, swimming became a nice reason for me to leave work on time. And I got to enjoy a nice workout before eating dinner.

Swimming is a good way to get your cardio or endurance training. But, walking, running and dancing are nice alternatives.

So find an exercise you love and stick to it. Ideally, get a combination of endurance training, strength training and flexibility training in during your daily 20-minute workout.

If you haven’t exercised in a while and have a lot of stress in your life, you may want to give yoga a try because you will increase your flexibility and lower your stress.

A — Attitude

Stress may be a major reason why you aren’t feeling well all of the time. At least that was the case with me.

When I worked 70 hours per week as a High-Tech Executive, I felt chronically stressed and exhausted. But there was one thing that always worked to help me feel calmer and less fatigued.

Do you want to know what that master stress-busting technique was?

Breathing.

But not just any old breathing. It was a special form of deep Yogic breathing called the “Long-Exhale Breathing” or “4-7-8 breathing” or “Pranayama” in Sanskrit).

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Here’s how you do “Long-Exhale Breathing”:

  1. Sit in a comfortable position with your spine straight and your hand on your tummy (so you know you are breathing deeply from your diaphragm and not shallowly from your chest)
  2. Breathe in deeply and slowly from your diaphragm with your mouth closed while you count to 4 (ideally until your stomach feels full of air)
  3. Hold your breath while you count to 7 mentally and enjoy the stillness
  4. Breathe out through your mouth with a “ha” sound while you count to 8 (or until your stomach has no more air in it)
  5. Pause after you finish your exhale while you notice the sense of wholeness and relaxation from completing one conscious, deep, long exhale breath
  6. Repeat 3 times ensuring your exhale is longer than your inhale so you relax your nervous system

This type of “long-exhale breathing” is scientifically proven to reduce stress.

When your exhale is twice as long as your inhale, it soothes your parasympathetic nervous system, which regulates the relaxation response.[8]

Plus, this is a great technique for helping you get to sleep, too.

N — Nutrition

Diet is vital for beating fatigue – after all, food is your main source of energy.

If your diet is poor, then it implies you’re not getting the nutrients you need to sustain healthy energy levels.

Eating a diet for fatigue doesn’t need to be complicated, time-consuming though.

For most people, it’s just a case of swapping a few unhealthy foods for a few healthier ones, like switching from low-fiber, processed foods to whole, high-fiber foods.

Unless your current diet is solely made up of fast food and ready meals, adjusting to a fatigue-fighting diet shouldn’t be too much of a shock to the system.

Here’re 9 simple diet swaps you can make today:

  1. Replace your morning coffee with Matcha green tea and drink only herbal tea within six hours of bedtime.
  2. Add a healthy fat or protein to your any carb you eat, especially if you eat before bed. Please note that carb-only snacks lead to blood-sugar crashes that can make you eat more and they can keep you from sleeping.
  3. Fill up with fiber especially green leafy vegetables. Strive to get at least 25g per day with at least 5 servings (a serving is the size of your fist) of green vegetables.
  4. Replace refined, processed, low-fiber pastas and grains with zucchini noodles and whole grains such as buckwheat, quinoa, sorghum, oats, amaranth, millet, teff, brown rice and corn.
  5. Swap natural sweeteners for refined sugars and try to ensure you don’t get more than 25g of sugar a day if you are a woman and 30g of sugar a day if you are a man.
  6. Replace ice cream with low-sugar alternatives such as So Delicious Dairy-Free Vanilla Bean Coconut Ice Cream.
  7. Swap omega-6, partially-hydrogenated oils such as corn, palm, sunflower, safflower, cotton, canola and soybean oil for omega-3 oils such as flax, olive and nut oils.
  8. Replace high-sugar yoghurts with low-sugar, dairy-free yoghurts such as Kite Hill Plain Yoghurt with 1g sugar or Lifeway Farmer Cheese with 0g sugar.
  9. Swap your sugar-laden soda for sparkling water with a splash of low-sugar juice

Also, ensure your diet is giving you enough of the daily essential vitamins and minerals. Most of us don’t get enough Vitamin D, Vitamin B-12, Calcium, Iron and Magnesium. If you are low on any of the above vitamins and minerals, you may experience fatigue and low energy.

That’s why it’s always worth having your doctor check your levels. If you find any of them are low, then try to eat foods rich in them.

Alternatively, you might consider a high-quality multi-vitamin or specific supplement.

The Bottom Line

If you are tired of feeling tired, then there is tremendous hope.

If you are tired because you are not getting enough high-quality sleep, then the best remedy is a bedtime routine based on sleep best practices.

If you are tired because you have stress and fatigue, then the best remedy are four simple lifestyle changes including:

  • Enough High-Quality Sleep with Bedtime Routine
  • Regular Exercise You Love
  • Stress Reduction with Long-Exhale Breathing
  • Fatigue-Reducing Diet

Overall, adopting a healthier lifestyle Is the ideal remedy for feeling more rested and energized.

More Tips to Help You Rest Better

Featured photo credit: Cris Saur via unsplash.com

Reference

[1] YouGov: Two-fifths of Americans are tired most of the week
[2] National Safety Council: Is Your Company Confronting Workplace Fatigue?
[3] The New York Times: Why Are We So Freaking Tired?
[4] Mayo Clinic: Chronic fatigue syndrome
[5] Mayo Clinic: Lack of sleep: Can it make you sick?
[6] Ask Dr. Sears: The L.E.A.N. Lifestyle
[7] American Psychological Association: Getting a Good Night’s Sleep
[8] Yoga International: Learning to Exhale: 2-to-1 Breathing

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